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Customer Service For Professionals

Customer Service For Professionals

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • All levels

Description

Highlights of the Course
  • Course Type: Online Learning

  • Duration: 1 hour 15 minutes

  • Tutor Support: Tutor support is included

  • Customer Support: 24/7 customer support is available

  • Quality Training: The course is designed by an industry expert

  • Recognised Credential: Recognised and Valuable Certification

  • Completion Certificate: Free Course Completion Certificate Included

  • Instalment: 3 Installment Plan on checkout


What you will learn from this course?
  • Gain comprehensive knowledge about customer service

  • Understand the core competencies and principles of customer service

  • Explore the various areas of customer service

  • Know how to apply the skills you acquired from this course in a real-life context

  • Become a confident and expert customer service manager


Customer Service For Professionals Course

Master the skills you need to propel your career forward in customer service. This course will equip you with the essential knowledge and skillset that will make you a confident customer service manager and take your career to the next level. This comprehensive customer service course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this customer service course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career.

This comprehensive course will teach you the theory of effective customer service practice and equip you with the essential skills, confidence and competence to assist you in the customer service industry. You'll gain a solid understanding of the core competencies required to drive a successful career in customer service. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for customer service manager or for people who are aspiring to specialise in customer service.

Enrol in this customer service course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates.

Who is this Course for?

This comprehensive customer service course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this customer service can also take this course.

Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector.

Entry Requirements

This customer service course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection.

Assessment

This customer service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%.

Advance Your Career

This customer service course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume.

Recognised Accreditation

This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement.

The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.

What is CPD?

Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements.

Benefits of CPD

  • Improve your employment prospects

  • Boost your job satisfaction

  • Promotes career advancement

  • Enhances your CV

  • Provides you with a competitive edge in the job market

  • Demonstrate your dedication

  • Showcases your professional capabilities

What is IPHM?

The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill.

Benefits of IPHM

  • It will help you establish a positive reputation in your chosen field

  • You can join a network and community of successful therapists that are dedicated to providing excellent care to their client

  • You can flaunt this accreditation in your CV

  • It is a worldwide recognised accreditation

What is Quality Licence Scheme?

This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.

Benefits of Quality License Scheme

  • Certificate is valuable

  • Provides a competitive edge in your career

  • It will make your CV stand out

Course Curriculum

Overview

Introductory video

00:02:00

Setting the Scene

00:05:00

Lesson Two : Experiencing Customer Care

Exploring Our Own Experiences of Being Customers

00:01:00

Exploring Our Own Experiences Part Two

00:05:00

Lesson Three : Meet And Great

Meet and Greet

00:01:00

Meet and Greet Part Two

00:01:00

Lesson Four : Equality and Diversity

Equality and Diversity

00:06:00

Lesson Five : Telephone skills

Developing Your Telephone Skills

00:01:00

Telephone Skills Part Two

00:02:00

Telephone Skills Part Three

00:06:00

Telephone Skills Part Four

00:01:00

Lesson Six: Hints and Tips

Hints and Tips for Best Practice

00:02:00

Hints and Tips Part Two

00:07:00

Hints and Tips Part Three

00:03:00

Hints and Tips Part Four

00:02:00

Hints and Tips Part Five

00:02:00

Lesson Seven : Complaints

Dealing with Complaints

00:10:00

Lesson Eight : Conclusion

Conclusion

00:01:00

Final Assessment

Assessment - Customer Service For Professionals

00:10:00

Certificate of Achievement

Certificate of Achievement

00:00:00

Get Your Insurance Now

Get Your Insurance Now

00:00:00

Feedback

Feedback

00:00:00

About The Provider

Study Plex
Study Plex
Birmingham
Study Plex is a company focused on providing a range of learning and development opportunities, to entertain and educate our learner base through the use of modern learning technology.
Read more about Study Plex

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