Customer Service

Highlights of the Course

• Course Type: Online Learning
• Duration: 1 hour 15 minutes
• Tutor Support: Tutor support is included
• Customer Support: 24/7 customer support is available
• Quality Training: The course is designed by an industry expert
• Recognised Credential: Recognised and Valuable Certification
• Completion Certificate: Free Course Completion Certificate Included
• Instalment: 3 Installment Plan on checkout

What you will learn from this course?

• Gain comprehensive knowledge about customer service
• Understand the core competencies and principles of customer service
• Explore the various areas of customer service
• Know how to apply the skills you acquired from this course in a real-life context
• Become a confident and expert customer service manager

Customer Service

This customer service course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

But how is this done?

How do you ensure it's consistent across your business? What are the benefits of delivering great customer service?

This customer service course will start by making it very clear exactly what we mean by customer service, and why it's so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Who is this Course for?

This comprehensive Customer Service course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this customer service can also take this course.
Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector.

Entry Requirements

This Customer Service course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection.

Assessment

This Customer Service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%.

Advance Your Career

This Customer Service course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume.