Holding Difficult Conversations

Description

Give leaders and managers the skills to tackle the tough stuff with this practical course. Perfect for experienced as well as new managers, we’ll provide the tools to talk confidently with staff on tricky subjects and highlight the importance of enhancing their emotional intelligence. The course includes:

• Changing your mindset
• Unconscious bias
• Emotional Intelligence
• Planning (not scripting)
• Monologue vs dialogue
• Questioning skills
• Listening skills
• Solution- finding