Managing emotions at work!

Conflicts can happen in any workplace and in any industry, no matter how big or small your business is. It can happen between individuals, staff and customers, or larger groups of employees. Damaged relationships can be difficult or impossible to repair and conflicts with customers can damage a business's reputation, harming the business as a whole. This is why conflict resolution and knowing how to properly intervene is essential.

This virtual masterclass in managing emotions at work is designed to introduce practical conflict resolution techniques and strategies for managers and team leaders to re-establish communication, and trust, and deal with difficult conversations with confidence.

What you can expect to cover

• what conflict is and how it can escalate
• the role of self-understanding in conflict
• how to become more aware of your own conflict style
• recognise conflict styles of others around you
• assess conflict situations
• personas in conflict - signs to look for
• practise using different conflict modes and mediation techniques

This solution is developed by licensed and accredited practitioners with practical business experience.

On completion, a certificate of attendance will be issued to all participants towards CPD (Continuous Professional Development).