Description

Dive into the intricacies of negotiation and agreement through our immersive Retail Management Diploma. This course transcends traditional learning, offering a creative blend of theory and essentials insights. Navigate through the nuances of retail strategy, customer engagement, and team leadership. Unlock the secrets of effective decision-making and foster a collaborative, results-driven mindset. Immerse yourself in real-world scenarios, honing your ability to negotiate deals that propel businesses forward. As you progress, absorb the wisdom of industry experts and cultivate a toolkit of skills essential for retail management success. With a focus on strategic thinking and interpersonal finesse, this course is your gateway to mastering the art and science of retail management.

Learning outcome

Familiar yourself with the recent development and updates of the relevant industry

Know how to use your theoretical knowledge to adapt in any working environment

Get help from our expert tutors anytime you need

Access to course contents that are designed and prepared by industry professionals

Study at your convenient time and from wherever you want

Why should I take this course?

Affordable premium-quality E-learning content, you can learn at your own pace.

You will receive a completion certificate upon completing the course.

Internationally recognized Accredited Qualification will boost up your resume.

You will learn the researched and proven approach adopted by successful people to transform their careers.

You will be able to incorporate various techniques successfully and understand your customers better.

Requirements

No formal qualifications required, anyone from any academic background can take this course.

Access to a computer or digital device with internet connectivity.

Course Curriculum

Introduction and The Principles of Collaborative Negotiation
▶	Welcome and Course Overview	FREE	🕐 00:06:00
▶	Why Good Negotiation Practice Leads to Better Relationships	🕐 00:03:00
▶	Shameless Book Plug	🕐 00:01:00
▶	Millie's Cookie Story	🕐 00:07:00
▶	Exercise 1: Intentions / Objectives for This Programme	🕐 00:01:00
Giving Structure to Your Negotiation Strategy
▶	Negotiation is not	🕐 00:02:00
▶	Distinguishing Negotiation from -Haggling	🕐 00:07:00
▶	The 7 Steps to Negotiation Success	🕐 00:06:00
▶	Exercise 2: Giving Structure to your Negotiations	🕐 00:01:00
Step One - Preparing Yourself for Collaborative Negotiation
▶	Preparing Yourself and Your WIN Outcomes	🕐 00:06:00
▶	Exercise 3: Securing Commitment to Negotiate	🕐 00:01:00
▶	The 4 P's	🕐 00:01:00
▶	The Importance of Personality	🕐 00:02:00
▶	We, Then Me	🕐 00:02:00
▶	Exercise 4: The 4 P's	🕐 00:01:00
Step Two - Preparation - Understanding the Power of Variables
▶	Introduction to Variables	🕐 00:04:00
▶	Video Examples of Excellent Creativity in Variables	🕐 00:03:00
▶	Exercise 5: Understanding the Power of Variables	🕐 00:01:00
▶	Using the WIN Matrix	🕐 00:03:00
▶	Exercise 6: Write Your Win Matrix	🕐 00:02:00
Step Three - Understanding Your Partner's Point of View
▶	Introduction	🕐 00:01:00
▶	Example Story- Maps of the World - Dyl's Den	🕐 00:03:00
▶	Exercise 7: Stepping Into Your Partner's Shoes	🕐 00:01:00
Step Four - Discussing
▶	Introduction- Stating Intentions	🕐 00:04:00
▶	Co-Active Listening- Are You Really Listening	🕐 00:02:00
▶	The Power of Pause	🕐 00:01:00
▶	Exercise 8: Using Open Questions	🕐 00:01:00
▶	Exercise 9: Going Above and Beyond Their Wildest Dreams	🕐 00:01:00
▶	Exercise 10: Socratic Questioning	🕐 00:04:00
▶	Exercise 11: Creating a Discussion Agreement Statement	🕐 00:01:00
Step Five - Proposing
▶	Introduction to the Propose Stage	🕐 00:05:00
▶	Exercise 12: Putting Your Proposal into Writing	🕐 00:01:00
Step Six - Bargaining
▶	Introduction	🕐 00:02:00
▶	Exercise 13: Creating a Bargaining Agreement Statement	🕐 00:02:00
▶	The Power of Silence	🕐 00:04:00
▶	Exercise 14: Developing Your Time-Out Strategy	🕐 00:01:00
Step Seven - Agreeing
▶	Introduction to Bargaining	🕐 00:04:00
▶	The Written Columbo	🕐 00:02:00
▶	Exercise 15: Drafting an 'Agreement In Principle'	🕐 00:01:00
Getting Yourself Out of the Way - The Human Operating System
▶	Introduction - The Missing Link	🕐 00:04:00
▶	Exercise 16: Noticing Your Thinking	🕐 00:02:00
▶	What Does this Mean in Your Negotiations?	🕐 00:03:00
Understanding Personality
▶	Why Personality?	🕐 00:05:00
▶	Introducing the 4 Colours	🕐 00:04:00
▶	Introducing the 8 Aspects	🕐 00:04:00
▶	Inspiration v Discipline Driven	🕐 00:04:00
▶	Exercise 17: Teddy Bear	🕐 00:01:00
▶	Big Picture vs Down to Earth	🕐 00:03:00
▶	Exercise 18: Football Club Trip	🕐 00:01:00
▶	People Focused vs Outcome Focused	🕐 00:02:00
▶	Splash App	🕐 00:02:00
▶	Exercise 19: Completing Your Own Assessment	🕐 00:01:00
▶	Negotiation with Different 'Personality Types'	🕐 00:04:00
Using the Seven Steps at Home
▶	Introduction	🕐 00:04:00
Avoiding Common Gambits Some Negotiators Use
▶	Nibbling - The Columbo	🕐 00:02:00
▶	The Flinch	🕐 00:02:00
▶	The Red Herring	🕐 00:01:00
▶	Higher Authority	🕐 00:02:00
▶	The Reluctant Buyer - Seller	🕐 00:01:00
▶	The Best of a Bad Choice	🕐 00:01:00
Conclusion - Can You Really Get More by Giving More?
▶	Conclusion & Thank You	🕐 00:02:00
▶	Bonus Lecture	🕐 00:01:00
Assessment
Mock Exam
	Mock Exam - Negotiation and Agreement Training	🕐 00:20:00
Final Exam
	Final Exam - Negotiation and Agreement Training	🕐 00:20:00
Order Your Certificate
	Order Your Certificate	🕐 00:00:00

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Negotiation and Agreement Training

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