Description

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Call Centre Training has been specially designed to help learners gain a good command of Call Centre Training, providing them with a solid foundation of knowledge to become a qualified professional.

Through this Call Centre Training, you will gain both practical and theoretical understanding of Call Centre Training that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.

Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.

Learning outcome

Familiar yourself with the recent development and updates of the relevant industry

Know how to use your theoretical knowledge to adapt in any working environment

Get help from our expert tutors anytime you need

Access to course contents that are designed and prepared by industry professionals

Study at your convenient time and from wherever you want

Why should I take this course?

Affordable premium-quality E-learning content, you can learn at your own pace.

You will receive a completion certificate upon completing the course.

Internationally recognized Accredited Qualification will boost up your resume.

You will learn the researched and proven approach adopted by successful people to transform their careers.

You will be able to incorporate various techniques successfully and understand your customers better.

Requirements

No formal qualifications required, anyone from any academic background can take this course.

Access to a computer or digital device with internet connectivity.

Course Curriculum

Module 01: Introduction to Call Centre
	Introduction to Call Centre	🕐 00:30:00
Module 02: Traits of a Call Centre Agent
	Traits of a Call Centre Agent	🕐 00:30:00
Module 03: Agent and Customer Relationship
	Agent and Customer Relationship	🕐 00:30:00
Module 04: Telephone Etiquettes
	Telephone Etiquettes	🕐 00:30:00
Module 05: Communication Skills
	Communication Skills	🕐 00:30:00
Module 06: Negotiation Techniques
	Negotiation Techniques	🕐 00:30:00
Module 07: Managing Difficult Clients
	Managing Difficult Clients	🕐 00:30:00
Module 08: Call Centre Metrics and Benchmarks
	Call Centre Metrics and Benchmarks	🕐 00:30:00
Module 09: Call Centre Technology and Trends
	Call Centre Technology and Trends	🕐 00:30:00

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Call Centre Training

By Skill Up

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