ServiceNow System Administrator from Zero to Hero

Description

Welcome to a comprehensive introduction to ServiceNow Administration for total beginners. In this course, we will study the fundamentals of ServiceNow and how it works. In addition, you will learn how to construct and administer an application.

If you are curious to learn about the basics of ServiceNow or you are already working with the tool but need a refreshment, this is the course for you. This course is comprehensive; it covers all the ServiceNow themes. We will begin with an introduction to ServiceNow and then go on to the ServiceNow user interface. Following that, we will go over application management and how to manage users and groups. After that, we will go into form activities and SLAs, as well as access control lists, service catalog, reporting, dashboards, widgets, and knowledge management. By the end of this course, you will be able to use ServiceNow and build a foundation for the System Administrator Certification. All the resources for this course are available at https://github.com/PacktPublishing/ServiceNow-System-Administrator-from-Zero-to-Hero

Explore the user interface
Learn to manage users, groups, and forms
Learn how to configure SLAs, dashboards, and widgets
Learn to manage service catalog
Learn to manage knowledge base
Understand roles and ACLs

This course is designed for students who are starting their IT career or want to explore a new platform.

This course is comprehensive; it covers all of the ServiceNow themes. The course involves both theory lectures and practical demonstrations. Quizzes and assignments at the end of each segment of the course will help enhance your understanding of the material.

Learn the ServiceNow basics and how it works * Learn how to create and manage an application * Get your foundation ready for the ServiceNow System Administrator Certification

https://github.com/PacktPublishing/ServiceNow-System-Administrator-from-Zero-to-Hero

Catalin Popa is an ITIL and ServiceNow certiified professional and is engaged in creating and delivering its training content on a regular basis. He worked with the ITIL framework for four years and is also involved in process design and implementation for all ITSM processes. He has a total experience of over six years in collaborating with stakeholders and vendors in Banking, Telecom, Aviation, Oil and Gas, Retail, Pharmaceutical, Health Insurance, Automotive, and Aerospace industries.

1. Course Overview

2. Introduction to ServiceNow

3. ServiceNow - User Interface

4. Application Management

5. Managing Users and Groups

6. Form Activities

7. SLA - Service Level Agreement

8. Access Control Lists

9. Service Catalog

10. Reporting , Dashboards and Widgets

11. Knowledge Management

12. Summary and Closure