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Delivering Exceptional Service Workshop
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Description
This course is for customer service professionals, team leaders and technical experts who need to get that extra edge when they email or call their customers. You don't want to be just the company's customer service person – you know the product inside out – and you want to keep your customers delighted with the performance. This course will teach you:
Service Culture, Principles & Responsibilities
Learning Outcomes:
- Deliver an informative, empathetic and professional service.
- Act as an ambassador for your organisation.
- Handle awkward/embarrassing situations seamlessly.
Defning Service Standards
Learning Outcomes
- Demonstrate the approach and mindset required to consistently deliver exceptional service.
- Identify the desired outcomes and hidden needs of customers to deliver tailored solutions.
- Improve internal communications and working relationships with colleagues.
Service-Focused Communication Skills
Learning Outcomes
- Increase self-awareness, confidence and professionalism.
- Become a more believable, persuasive and influential communicator.
- Consistently communicate a responsive (can-do) approach.
Managing Expectations Responsively
Learning Outcomes
- Select the correct levels of assertion during confrontational conversations.
- Demonstrate a willingness to help by proactive problem-solving.
- Identify desired outcomes and validate the practicality/suitability of requests.
Highlights
Delivered Online
All levels
Full day
About Own Your Success
Own Your SuccessRead more about Own Your Success
Edinburgh
About Own Your Success
It's as simple as that. We want professionals to OWN THEIR SUCCESS!
Progressive professionals who want to be at the forefront of their organisation and sector, encouraging best practice implementation and personal and staff growth, need to ensure they are continuing to invest in themselves.
Whether you are a current or future leader, owning your career, learning from peers and understanding modern tools and techniques is the only way to truly establish yourself as a front-runner in your space.
OYS offers proven programs that are designed to provide you with key insights and outcomes that will allow you to elevate yourself as a leader and encourage the elevation of the team around you.
As an attendee at one of our programs, you will create and start implementing your OWN roadmap, which will enhance YOUR capability and create a clear pathway for future SUCCESS.
Visit our events page to view up-and-coming programs best suited to you and your business.
Mission Statement
Own Your Success is dedicated to delivering the highest quality training events and unique and memorable delegate experience - delivered with enthusiasm, liveliness and excitement for professionals advancing their careers.
Our Values
Transparency
As an organisation, we need to demonstrate honesty, openness, accountability, and a straightforward attitude towards all business interactions – our clients, facilitators and internal team.
Collaboration
We are a learning organisation and we need to listen to our clients, facilitators and team to make sure we work together to be successful in our mission to deliver the highest-quality learning experience. We need to work together to learn and make the right decisions for everyone involved with our organisation.
Fun
We have all heard the quote; "If you love what you do - you'll never work a day in your life," but this is what we stand by. We love helping and developing people to be the best version of themselves. If you’re having fun then that means our clients are going to get the best experience possible. We are serious about developing people, but who says you can’t have a chuckle whilst doing it.
Communication
We need to effectively communicate to make sure our clients have the best learning journey possible. If we can't, then how can you trust us to develop you? Communication is a major part of a professional’s journey and so it’s a major part of ours too. Therefore our focus is strong communication with our clients, facilitators and team to make sure we deliver on what we set out to achieve - the best quality training programs for professionals advancing their careers.
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