Description

In today's fast-paced world, mastering Customer Service skills is imperative. This Customer Service course equips individuals with the essential tools to excel in various professional fields. Effective communication, relationship building, and the ability to handle customer complaints are crucial elements emphasized throughout.

With the rise of technology, understanding how to provide exemplary Customer Service via various platforms is indispensable. These skills not only enhance daily interactions but also significantly improve prospects in the job market, particularly in the UK. Employers seek candidates proficient in Customer Service, offering competitive salaries averaging £25,000 to £30,000 per annum.

The demand for skilled Customer Service professionals is on the rise, with job opportunities expanding by 10% annually. This course opens doors to diverse career paths, providing a solid foundation for success in today's customer-centric industries.

Key Features:

CPD Certified Customer Service Course

Free Certificate from Reed

CIQ Approved Customer Service Course

Developed by Specialist

Lifetime Access

Course Curriculum:

Module 01: Introduction to Customer Service

Module 02: Effective Communication Skills

Module 03: Relationship Building

Module 04: The Right Customer Service Personality

Module 05: Dealing with Customer Complaints

Module 06: Customer Service via Technology

Learning Outcomes:

Master customer service fundamentals for enhanced client interactions and satisfaction.

Hone communication skills to convey information effectively and build rapport.

Cultivate strong relationships with customers to foster loyalty and trust.

Identify and develop the ideal personality traits for exceptional service provision.

Learn strategies to effectively address and resolve customer complaints and concerns.

Harness technology to deliver seamless and efficient customer service experiences.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Enhancing Customer Service Skills 1:26:04 1: Module 01: Introduction to Customer Service Preview 12:49 2: Module 02: Effective Communication Skills 16:52 3: Module 03: Relationship Building 14:06 4: Module 04: The Right Customer Service Personality 12:12 5: Module 05: Dealing with Customer Complaints 12:22 6: Module 06: Customer Service via Technology 16:43 7: CPD Certificate - Free 01:00

Who is this course for?

This Enhancing Customer Service Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Enhancing Customer Service Skills. Moreover, this course is ideal for:

Customer service professionals seeking skill enhancement.

Retail and hospitality staff aiming to improve customer interactions.

Call center representatives looking to refine communication techniques.

Individuals transitioning to customer service roles for the first time.

Business owners or managers wanting to elevate team's service standards.

Requirements

There are no requirements needed to enrol into this Enhancing Customer Service Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Enhancing Customer Service Skills course.

Career path

After finishing this Customer Service Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Service Skills are:

Customer Service Representative - £18K to 25K/year

Retail Sales Associate - £17K to 23K/year

Call Centre Operator - £18K to 26K/year

Hospitality Assistant - £16K to 22K/year

Client Support Specialist - £20K to 28K/year

Certificates

Digital certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

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Enhancing Customer Service Skills

By Online Training Academy

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