Description

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount.

This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions.

The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy.

Key Features:

CPD Certified Customer Support Course

Free Certificate from Reed

CIQ Approved Customer Support Course

Developed by Specialist

Lifetime Access

Course Curriculum

Module 01: Introduction to Call Centre

Module 02: Traits of a Call Centre Agent

Module 03: Agent and Customer Relationship

Module 04: Telephone Etiquettes

Module 05: Communication Skills

Module 06: Scripts and Negotiation Techniques

Module 07: Managing Difficult Customers

Module 08: Call Centre Metrics and Benchmarking

Module 09: Call Centre Technology and Trends

Learning Outcomes:

Develop strong customer rapport for enhanced service delivery and satisfaction.

Perfect telephone etiquette to create a positive and professional impression.

Acquire effective communication skills for seamless customer-agent interactions.

Hone negotiation techniques within scripted scenarios for optimal outcomes.

Navigate challenging customer situations with confidence and strategic proficiency.

Interpret call centre metrics to drive performance and achieve benchmarked success.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Customer Support Training 1:58:15 1: Module 1: Introduction to Call Centre Preview 13:52 2: Module 2: Traits of a Call Centre Agent 13:07 3: Module 3: Agent and Customer Relationship 15:02 4: Module 4: Telephone Etiquettes 10:06 5: Module 5: Communication Skills 13:15 6: Module 6: Scripts and Negotiation Techniques 12:40 7: Module 7: Managing Difficult Customers 09:06 8: Module 8: Call Centre Metrics and Benchmarking 16:18 9: Module 9: Call Centre Technology and Trends 13:49 10: CPD Certificate - Free 01:00

Who is this course for?

This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for:

Aspiring customer service professionals seeking skills enhancement.

Call centre agents eager to refine their customer interaction capabilities.

Team leaders aiming to elevate their team's customer satisfaction scores.

Customer support managers focused on improving overall team performance.

Individuals in roles requiring mastery of call centre dynamics and metrics.

Requirements

There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course.

Career path

After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are:

Customer Service Representative - £18K to 25K/year

Call Centre Team Leader - £22K to 30K/year

Customer Support Manager - £30K to 40K/year

Technical Support Specialist - £20K to 28K/yr

Customer Experience Analyst - £25K to 35K/yr

Certificates

Digital certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Course Images

Customer Support Training

By Online Training Academy

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