Office Administration - Secretary Course

Description

The Office Administration - Secretary is all you need to advance your career in the relevant fields.

Enrol now to discover everything you need to know about the Office Administration - Secretary and the skills to improve your talents in this field and be confident in your knowledge bucket with One Education as your right hand!

Meet the Accreditation

CPD Quality Standards (CPD QS) accreditation assure the Office Administration - Secretary course training and learning activities are relevant, reliable, and upto date.

Expert Support

Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.

Key Benefits

• Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.
• Get 24/7 access to all content for a full year.
• Each of our students gets full tutor support on weekdays (Monday to Friday)

Course Curriculum:

Here is a curriculum breakdown of the Office Administration - Secretary:

Module 1
Introduction to Office Administration

• What does an Office Administrator Do?
• What are the requirements for being a Successful Office Administrator
• Essential Skills for an Office Administrator
• How to Become an Office Administrator

Module 2
Skills of an Effective Administrator

• Introduction
• Three Skills Approach
• Tips on How to Develop These Skills

Module 3
Business Writing Skills

• Structures of Business Documents
• Structures of Other Official Documents
• Editing and Proofreading

Module 4
Communication Skills

• Components of Communication Process
• Effective Listening Skills
• Verbal Communication
• Non-Verbal Communication

Module 5
Managing Meetings and Giving Feedback

• Managing Meetings
• Presentation Tips
• Pumping up a Presentation

Module 6
Organisational Skills

• Examine current habits and routines that are not organised
• Learn to prioritise your time schedule and daily tasks
• Determine ways of storing information and supplies

Module 7
Telephone Etiquette

• Introduction

Module 8
Negotiation Techniques

• Basic Types of Negotiations
• Phases of Negotiation
• Negotiation Techniques
• Strategies for Identifying Mutual Gain

Module 9
Conflict Management

• Definition of Conflict
• Benefits of Confrontation
• Prevention of Conflicts

Module 10
Stress Management

• Definition of Stress
• Meaning of Stress
• Understanding Stress
• How Stress Arises?

Module 11
Time Management

• Activities Planning and Prioritising
• Overcoming Procrastination
• Crisis Handling
• Organising Workspace to Make Better Use of Time

Course Assessment

To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.

When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.

Exam & Retakes:

It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.

Certification

Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).

Who is this course for?

Requirements

Career path