Booking options
£100
£100
On-Demand course
4 weeks
All levels
Have you ever wondered what goes on behind the scenes of a successful business? The answer is a dedicated and skilled office admin and receptionist team!
The role of an office admin is to support the manager in running the daily operations of the business. They keep records, update databases, and work with managers on workplace issues. The receptionist, on the other hand, is the first point of contact for customers and visitors. They answer telephone calls and direct visitors to the most appropriate workers. Essentially, an efficient receptionist is crucial to any successful business.
In our comprehensive Office Administration and Receptionist training course, we provide you with all the essential skills required to run a company successfully. We cover everything from understanding business processes and organizational charts to timekeeping, sales forecasting, and effective communication strategies.
Our training also includes vital information on safety rules and internal communication, as well as how to interact with customers and resolve employees' grievances. Essentially, we provide you with everything you need to become a well-equipped office admin, capable of running a successful company.
So, if you're interested in a career in Office Administration and Receptionist, this is the perfect course for you.
Enrol today and start your journey towards a successful career in the business world!
Highlights of The Certificate of Achievement Endorsed by the Quality Licence Scheme included with this Office Admin & Receptionist at QLS Level 7 Package:
The Quality Licence Scheme ensures that the course you enrolled in, Office Admin & Receptionist at QLS Level 7, is of the highest quality.
It helps you to easily get recognised by employers.
The endorsed certificate will make you stand out from the crowd when applying for jobs during this pandemic.
The Certificate of Achievement Endorsed by the Quality Licence Scheme has already helped thousands of people to reach their professional goals and get better jobs.
Why People Enrol this Office Admin & Receptionist at QLS Level 7 from One Education:
Receive a Quality Licence Scheme-endorsed certificate upon successful completion of the course
Learning materials of our course contains engaging voiceover and visual elements for your comfort
Get 24/7 access to all course content for a full year
Complete the curriculum at your own pace
Each of our students gets full tutor support on weekdays (Monday to Friday)
Efficient assessments and instant results upon completion of our course
This online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.
If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career.
Course Curriculum:
Here is a curriculum breakdown of the Office Admin & Receptionist at QLS Level 7:
Module 01: Introduction to Reception and Receptionist
Job Requirements and Work Environment
21st Century Skills for a Receptionist
Duties and Responsibilities
Module 02: Business Telephone Skills
Telephone Etiquette
Domestic and International Calls
Module 03: Representing Your Boss and Company
Competence
Professionalism
Reflecting Brand Values
Module 04: Mail Services and Shipping
Mailing and Shipping Details
Royal Mail Services
Module 05: Travel Arrangements
Business Travel
Hotel Reservations
Module 06: Organising Meeting and Conferences
Meeting Arrangements
Planning Conferences
Module 07: Time Management
Prioritising the Workload
Effective Time Management at the Workplace
Multitasking
Module 08: Record Keeping and Filing Systems
Keeping Accurate Records
Filing Systems
Computer File Organising
Module 09: Business Writing Skills
Structures of Business Documents
Editing and Proofreading
Module 10: Organisational Skills
Organising Daily Work
Cultivating Organisational Habits
Module 11: Communication Skills
Effective Listening Skills
Verbal Communication
Non-Verbal Communication
Module 12: Customer Service
How to Deal with Difficult Customers
Handling Rude or Angry Callers
Module 13: Effective Planning and Scheduling
Work Breakdown Structure
Estimation Process and Resources Alignment
Project Planning
Risk Management
Module 14: Invoicing/Petty Cash
Financial Record Keeping
Invoice
Petty Cash
Budgeting
Module 15: Business Environment
Importance of Business Environment
Types of Business Environment
Social Responsibility of a Business
Business Ethics
Module 16: Advanced MS Excel
Essential Excel Shortcuts
Top 50 Excel Formulas
Master Excel Formula: VLOOKUP
Excel Data Analysis: Power Query
How is the Office Admin & Receptionist at QLS Level 7 assessed?
To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score displayed for your perusal. For each test, the pass mark will be set to 60%.
When all tests have been successfully passed, you will be able to claim a certificate endorsed by the Quality Licence Scheme.
Certificate of Achievement
Endorsed Certificate of Achievement from the Quality Licence Scheme
After successfully completing the course, learners will get an endorsed certificate (included with the course) delivered right at their doorstep by post, without paying a single penny! Please note that learners residing outside the UK have to pay a £10 postage charge.
CPD Accredited Certification from One Education
After successfully completing the MCQ assessment of this course you will also qualify for a CPD Accredited Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.
180 CPD hours / points Accredited by CPD Quality Standards
The Office Admin & Receptionist at QLS Level 7 training is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information.
Study the Office Admin & Receptionist at QLS Level 7 today and increase your professional skillset from the comfort of your home!
There are no formal entry requirements for the course at QLS Level 7, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation.
Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace.
All students must have a passion for learning and literacy, as well as being over the age of 16.
Explore high profiled jobs such as:
Office Administrator
Receptionist
Administrative Assistant
Executive Assistant
Office Manager
Front Desk Coordinator
Office Coordinator
Administrative Coordinator
Customer Service Representative
Data Entry Clerk
Facilities Coordinator
Administrative Support Specialist
Operations Assistant
Corporate Receptionist
Administrative Services Coordinator
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn apply to your career aspirations in manag...