NCFE Level 3 Diploma in Skills for Business: Customer Service Course

Description

Aid your customers with their purchases, disputes, and transactions, and develop professionalism, patience, and a "people-first" mentality with this astounding NCFE Level 3 Diploma in Skills for Business: Customer Service course. Ensuring a secure environment for your clients and facilities will become second nature to you.

Ofqual regulates the NCFE Level 3 Diploma in Skills for Business: Customer Service qualification, enabling you to get high-quality education online. This course will teach you about corporate cultures, responsibilities, communication, environmental issues, and how to provide outstanding problem-solving, management, and performance skills. You will learn how to communicate with people and understand customer retention and the customer service environment. You will also learn to monitor customer service interactions and feedback, resolve customer complaints or problems, and use social media tools and channels. Students will get UCAS points after finishing this course, which will help them obtain entrance to a university to continue their studies.

This NCFE Level 3 Diploma in Skills for Business: Customer Service qualification will help you improve your ability to serve customers by giving helpful information, answering inquiries, and resolving their concerns. You will assist clients and consumers and ensure that they are pleased with the goods, services, and features.

Enrol right away to advance in the industry by demonstrating excellent customer service skills!

Learning Outcomes of NCFE Level 3 Diploma in Skills for Business: Customer Service:

• Acknowledge the business culture and responsibilities.
• Grasp the procedure of delivering customer service and producing documents.
• Get extensive abilities in problem-solving, communication and working with others.
• Gain an in-depth perception of the contribution to a running business.
• Heighten your innovation, management and performance skills.
• Concede customers, customer retention and customer service environment.
• Gather knowledge of monitoring customer service interactions and feedback, resolve customer complaints or problems, use social media tools and channels.

***Qualification Curriculum***

• Unit 01:
  Business culture and responsibilities
• Unit 02:
  Deliver customer service in a business environment
• Unit 03:
  Produce documents in a business environment
• Unit 04:
  Solve problems in a business environment
• Unit 05:
  Work with others in a business environment
• Unit 06:
  Communicate in a business environment
• Unit 07:
  Understand the customer service environment
• Unit 08:
  Understand customers and customer retention
• Unit 09:
  Understand how to monitor customer service interactions and feedback
• Unit 10:
  Understand how to resolve customers' problems and complaints
• Unit 11:
  Understand how to use social media tools and channels

Guided Learning Hours:

Guided Learning Hours estimate how much time a mentor, classroom facilitator, or other professional educator spends on average consulting with a student, either face to face or in real-time, to help the student achieve the course's learning outcomes at a satisfactory level.

GLH for NCFE Level 3 Diploma in Skills for Business: Customer Service is 520 hours.

Total Qualification Time:

Total Qualification Time comprises of the Guided Learning Hours for the qualification and an estimate of the number of hours a learner will reasonably be likely to spend in preparation, study or any other form of participation in education or training, including assessment, which takes place as directed by - but not under the immediate guidance or supervision of - a lecturer, supervisor, Tutor or other appropriate providers of education or training.

TQT for this qualification is 860 Hours.

The total credit for NCFE Level 3 Diploma in Skills for Business: Customer Service is 86.

Method of Assessment:

Each learner must create a portfolio of evidence generated from appropriate assessment tasks, which demonstrates achievement of all the learning outcomes associated with each unit. Upon completing each unit, learners must declare that the work produced is their own, and the Assessor will countersign this.

The learner will complete internally assessed work in accordance with the qualification specification.

Who is this course for?

Requirements

Career path