Booking options
£12
£12
On-Demand course
4 hours
All levels
In today's fast-paced and competitive business world, exceptional customer service can make all the difference. With our "Customer Service Techniques" course, you'll learn the skills and techniques necessary to deliver outstanding customer service and exceed customer expectations. From the basics of customer service to innovative strategies for creating memorable customer experiences, this course covers it all.
But this course is more than just a list of techniques - it's an opportunity to make a real difference in the lives of your customers. With modules covering customer follow-up, exceeding customer expectations, and innovative customer service strategies, you'll be equipped with the knowledge and skills necessary to create lasting relationships with your customers. Whether you're a seasoned customer service professional or just starting out, our "Customer Service Techniques" course is the perfect way to take your customer service skills to the next level.
So what are you waiting for? Sign up for "Customer Service Techniques" today and join the millions of professionals worldwide who are committed to delivering exceptional customer service and creating lifelong customer relationships. With our course, you'll have the power to make a real difference in the lives of your customers and take your career to the next level.
Learning Outcomes:
Understand the importance of customer service in business operations.
Analyze customer needs and expectations to provide personalized customer service.
Implement strategies for exceeding customer expectations and building lasting customer relationships.
Develop effective communication skills for handling customer inquiries and complaints.
Utilize innovative customer service strategies to create memorable customer experiences.
"Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations.
This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings.
â±â± Customer Service Techniques Course Curriculum
Section 01: Introduction
Section 02: History of Evolution
Section 03: Customer Service
Section 04: Customer Follow Up
Section 05: Exceeding customer service
Section 06: How to help?
Section 07: Innovative customer service
How is the course assessed?
Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%.
Exam & Retakes:
It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.
Certification
Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).
10 CPD hours / points Accredited by CPD Quality Standards
Customer service professionals seeking to enhance their skills and advance their careers.
Business owners and entrepreneurs looking to create memorable customer experiences.
Sales professionals seeking to enhance their customer service skills.
Front-line employees looking to improve their customer service skills.
Anyone interested in learning about the importance of customer service in business operations.
Customer Service Representative: £17,000 - £30,000
Sales Representative: £18,000 - £45,000
Customer Success Manager: £30,000 - £65,000
Marketing Manager: £25,000 - £70,000
Business Development Manager: £30,000 - £75,000
Certificate of completion
Digital certificate - £9
You can apply for a CPD Accredited PDF Certificate at the cost of £9.
Certificate of completion
Hard copy certificate - £15
Hard copy can be sent to you via post at the expense of £15.
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn apply to your career aspirations in manag...