MB-260T00: Microsoft Customer Data Platform Specialty

Description

Duration

4 Days

24 CPD hours

This course is intended for

Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.

Overview

After completing this course, you will be able to:
Clean, transform, and ingest data into Dynamics 365 Customer Insights
Create a unified customer profile
Work with Dynamics 365 Audience insights
Enrich data and predictions
Set up and manage external connections
Administer and monitor Customer Insights

Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This specialty course starts with creating a unified profile and then working with customer data.

Module 1: Get started with Dynamics 365 Customer Insights

Module 2: Ingest data into Dynamics 365 Customer Insights

Module 3: Create a unified customer profile in Dynamics 365 Customer Insights

Module 4: Work with Dynamics 365 Customer Insights

Module 5: Enrich data and predictions with Audience insights

Module 6: Manage external connections with Customer Data Platform