Email Etiquette

This course is intended for

Beginner-Moderate exposure is recommended for this course. The topics covered are cumulative in nature, and they require minimal understanding of email applications and composition.

Overview

The objective of the course is to give students the information needed to create emails that are written in a succinct, effective, and user-friendly manner. Students will learn how to set up an email subject, salutation, and will then work on how to write a credible email.

In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.

1 - E-mail basics

• E-mail characteristics
• Writing online versus on paper
• Understanding the advantages and disadvantages of e-mail
• Understanding the cultural significance of e-mail
• E-mail programs
• Using an e-mail program to send e-mail
• When to use e-mail
• Communicating by e-mail
• Understanding when to avoid using e-mail
• Writing an e-mail message
• Using the MAIL acronym

2 - E-mail policies

• Company policies
• Avoiding improper e-mail messages
• Ensuring employee compliance to e-mail policies
• Copyright laws, viruses, and liability
• Avoiding copyright infringement
• Avoiding viruses
• Identifying e-mail liability

3 - E-mail features and security

• Features of an e-mail program
• Using attachments
• Using priority labels and signature files
• Features of an e-mail program
• Using attachments
• Using priority labels and signature files
• Discussing e-mail program options
• Securing e-mail
• Using encryption and digital signatures
• Using passwords

4 - E-mail messages

• Message headers
• Using headers
• E-mail message body
• Including proper greeting
• Structuring an e-mail message
• Closing an e-mail message

5 - E-mail effectiveness

• E-mail recipients
• Considering the factors that determine e-mail writing
• Anticipating recipient reaction
• Message management
• Managing your e-mail effectively

6 - Netiquette guidelines

• Netiquette style
• Using proper tone
• Following formatting guidelines
• Emoticons and abbreviations
• Using emoticons and electronic abbreviations

7 - Composing online correspondence

• Online communication
• Achieving the objective of the message
• Language and punctuation
• Improving online writing style
• Using punctuation correctly
• Efficient writing habits
• Constructing sentences
• Constructing paragraphs
• Editing e-mail messages