Description

Advanced Professional Certificate Courses

These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).

Advanced Professional Certificate in Customer Service

This course provides the learner with essential skill-building to better serve customers and enhance the organization service delivery.
The learner will be able to develop key behaviours and master responses to produce customer happiness and loyalty while achieving a better brand image.

After the successful completion of the course, you will be able to learn about the following;

Understand the importance of having a customer service policy in a hospitality setting
Understand how to promote a customer-focused culture with a high level of service delivery
Understand how to identify customer needs and evaluate their level of satisfaction

Accreditation

All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details.

Entry Requirements

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.

The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience.

CEO, Director, Manager, Supervisor
Customer Service Representative
Customer Service Manager
Marketing Manager
Marketing and Sales Team
Public Relations Manager
Company Secretary
Corporate Leader
Team leader

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Advanced Professional Certificate in Customer Service

By Metropolitan School of Business & Management UK

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