Description

Delivering Motivational Feedback

It's difficult to escape the notion of feedback being negative.

We need to reframe it. It needs to be motivational. We need to think of it as developing people through praise and constructive evaluation.

So far, so obvious, perhaps. But if it's that obvious, why aren't all managers doing it? Because it's not as easy as it looks. That's why this session focuses on the practical skills and behaviours required for motivational feedback conversations. Using real examples, participants think about what to say, how to say it and how to get the timing right.

Learning Objectives

Develop new insights by reframing the messages we give

Turn negative messages to positive

Make all feedback motivational

Align feedback to a growth mindset rather than a fixed one

Customise feedback to cater for personality, culture and experience

Link feedback to a coaching approach

Reframing the way we look at feedback

What is the worst feedback you ever received? How did it make you feel?

When were you ever motivated by feedback you received?

How do we turn so-called 'negative' messages into positive?

Which feedback messages do you find most difficult to deliver?

How do we align our feedback to organisational values?

Review of the key principles of feedback

Customising our feedback for the individual

Focusing on a growth mindset

Understanding how to customise our message to personality, culture and experience

Discussing real life scenarios and approaches

Structuring motivational feedback

Identifying different types of feedback and when to use them

Practising coaching behaviours

Work in small groups to practise feedback behaviours using real-life scenarios

Receive immediate feedback from peers in a safe environment

Reflect on what worked well and what didn't

Discuss key learning points from other groups

Actions and next steps

Review

Personal action planning for using feedback skills

Next steps

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Delivering Motivational Feedback

By Maximum Performance

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