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Complaints Handling
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- Completion Certificate
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Highlights
On-Demand course
All levels
Description
Description
This Complaints Handling course is suitable for any member of a team aiming to understand how to properly handle complaints in financial services sector.
In particular, this course will prepare you to:
Recognise complaints and the importance of dealing with them appropriately.
Understand how your organisation may receive complaints.
Know the procedure for handling complaints.
Follow the rules and etiquette for handling complaints.
Understand the role of the Financial Ombudsman Service (FOS).
About The Provider
The London Governance and Compliance Academy (LGCA) is a multi-accredited, UK-based executive education training and certificat...
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