ALHO – Award in Licensed Hospitality Operations

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ALHO – Award in Licensed Hospitality Operations



This qualification is designed for those new to running or looking to run, licensed retail premises.

Covers the areas of management responsibility that are essential to run a licensed retail business successfully. These include stock control, employment law, financial management, marketing and merchandising, staff recruitment & training.

The ALHO Award in Licensed Hospitality Operations is a three-day course or 30 guided learning hours.

This course can also be delivered online.

What does the Award in Licensed Hospitality Operations course comprise of?

The qualification consists of 12 sections:

  • Cash security and stock control
  • Catering
  • Customer service
  • Employment law
  • Financial management
  • Gaming and machine income
  • Health and safety at work
  • Recruitment, induction, and management of staff
  • Marketing and merchandising
  • Product knowledge & preparation for service
  • Key legislation for retailing responsibly and trading within the law
  • Crime prevention.


  • Delivered In-Person

  • Delivered at your location

  • Intermediate level

  • Two days

Frequently Asked Questions

  • What is the assessment like?

    This will consist of a multiple-choice questions exam. 

  • What type of qualification am I going to receive?

    The BIIAB Level 2 Award in Licensed Hospitality Operations.

About Knight Training (UK) Ltd

Knight Training (UK) Ltd
Knight Training (UK) Ltd
Knight Training is one of the UK's leading Training Centres delivering compliance training courses awarded by the Highfield Awarding Body and the (BIIAB) British Institute of Innkeeping Awarding Body. The services that we deliver will help you conform with all current legislation. Our constant growth has been achieved as a result of our speedy, competitive and reliable approach to customer service. We are proud to be recognised as an "outstanding" centre with the BIIAB and Highfield with a high learner pass rate with both Awarding bodies. We are one of the largest providers of licensed retail training in the United Kingdom and deliver the Level 2 Award for Personal Licence Holders and the Level 6 SCPLH which you will need if you are to sell or authorise the sale of alcohol. We also act as Licensing Consultants and apply to the Authorities for Premises Licence applications and also Personal Licence applications for many large organisations across the UK. We also deliver all other licensing qualifications needed for the licensed trade including SCPLH (Scottish Certificate for Personal Licence Holders), SCPLHR (Scottish Certificate for Personal Licence Holders Refresher Qualification), ABCQ (Award in Beer and Cellar Quality), How to run a successful pub & ALHO - Award in Licensed Hospitality Operations. We have a large choice of e learning courses and in addition to the above, our training includes all SIA Door Supervision, Upskilling, CCTV Operations, First Aid at Work, Emergency First Aid at Work, First Aid at Work Re-qualification, and Paediatric First Aid, Mental Health and Site safety training such as the SMSTS, SSSTS, H&S awareness etc. For a full list of training courses, please visit the courses page in the menu bar at the top of the page, or browse what is available from the booking form accessible by selecting Book from the menu bar.
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