Telesales Executive Training Program: Art of Persuasive Selling

Description

Welcome to Telesales Executive Training Program: Art of Persuasive Selling. In this course, you'll learn:

1. Introduction to Telesales:

   • Explore the fundamentals of telesales, understanding its role in modern business.
   • Gain insights into the unique challenges and opportunities presented by telesales.

2. Prospecting and Lead Generation:

   • Learn effective techniques for identifying and qualifying potential leads.
   • Understand the importance of targeted prospecting in maximizing sales opportunities.

3. Sales Techniques and Strategies:

   • Master proven sales techniques tailored for telesales environments.
   • Develop strategies to build rapport and establish trust with prospects over the phone.

4. Call Preparation:

   • Learn the importance of thorough call preparation in boosting confidence and effectiveness.
   • Develop personalized scripts and strategies for different customer profiles.

5. Call Response:

   • Understand the art of active listening and responding to customer needs.
   • Learn adaptive communication skills to navigate various customer personalities.

6. Staging the Call:

   • Explore the structure of successful sales calls, from opening statements to value proposition delivery.
   • Practice effective call pacing and engagement techniques.

7. Dealing with Difficult Situations:

   • Acquire strategies for handling objections and overcoming challenges in telesales.
   • Develop resilience and problem-solving skills for challenging customer interactions.

8. Closing the Call:

   • Master the art of closing deals over the phone with confidence.
   • Learn various closing techniques and when to apply them in different scenarios.

9. Telephone Etiquette:

   • Understand the importance of professional telephone etiquette in telesales.
   • Develop effective communication skills to create positive impressions.

10. Sales Metrics and Performance Management:

    • Explore key performance indicators (KPIs) relevant to telesales.
    • Learn how to analyze and improve individual and team performance through data-driven insights.