Retail Banking: Advancing Your Knowledge in Retail Finance

Description

Welcome to Retail Banking: Advancing Your Knowledge in Retail Finance. In this course, you'll learn:

1. Introduction to Banking:

   • Overview of the banking industry
   • Historical evolution and modern-day significance
   • Regulatory frameworks and compliance

2. Banking Services:

   • Understanding retail banking services
   • Products offered to individuals and businesses
   • Electronic banking and technological advancements

3. Categories of Banking Institutions:

   • Differentiating between commercial banks, credit unions, and other financial institutions
   • Their roles and functions in the financial ecosystem

4. Bank Teller:

   • Role and responsibilities of a bank teller
   • Customer interaction and communication skills
   • Cash handling best practices

5. Bank Accounts and Opening Them:

   • Types of bank accounts
   • Documentation and procedures for opening accounts
   • Customer relationship management in account handling

6. Mathematics for Bank Tellers:

   • Basic mathematical skills required for daily banking operations
   • Currency conversion and exchange rates
   • Interest calculations

7. Bookkeeping and Payment:

   • Principles of bookkeeping in a retail banking setting
   • Payment processing and transaction recording
   • Balancing accounts and reconciling discrepancies

8. Cash Sorting & Counterfeit Identification:

   • Techniques for efficient cash handling and sorting
   • Identification of counterfeit currency
   • Security measures in cash management

9. Fraud Handling:

   • Recognizing common banking frauds
   • Procedures for reporting and preventing fraud
   • Fraud detection tools and technologies

10. Customer Services:

    • Importance of excellent customer service in retail banking
    • Effective communication and conflict resolution
    • Building and maintaining customer relationships

11. Banking Risk Management:

    • Overview of risk management in banking
    • Identifying and mitigating risks in retail banking operations
    • Compliance with regulatory requirements

12. Ethics:

    • Ethical considerations in retail banking
    • Professional conduct and responsibility
    • Case studies and ethical decision-making scenarios