Description

Overview

In order to provide proper medical facilities to the patient, it is vital to provide smooth customer service. Learn how to offer quality service and allow them to have a good experience from the Patient Customer Service Course. Whether you are an aspiring professional or already working in the medical sector, this course will come in handy.

The course is designed to provide you with an excellent learning experience. You will be able to familiarise yourself with different areas of patient customer service. Here, you will be able to improve your skills such as operative, organising skills, filling skills and learn how to assist your customers effectively. The course will also include lessons on medical jargon and terminology. By the end of the course, you will develop the competence to handle difficult customers.

Along with effective skills, the course will also provide you with a certificate of achievement. This certificate will increase your employability in the relevant fields. Join now!

Course Preview

Learning Outcomes

Get introduced to the different areas of patient customer service

Learn how to effectively provide customer services to the patient

Improve your operative and organising skills

Enhance your knowledge of medical jargon and terminology

Build your expertise in effective filing systems

Become proficient in dealing with difficult customers

Why Take This Course From John Academy?

Affordable, well-structured and high-quality e-learning study materials

Meticulously crafted engaging and informative tutorial videos and materials

Efficient exam systems for the assessment and instant result

Earn UK & internationally recognised accredited qualification

Easily access the course content on mobile, tablet, or desktop from anywhere, anytime

Excellent career advancement opportunities

Get 24/7 student support via email

What Skills Will You Learn from This Course?

Patient customer service

Filing medical records

Organising schedules

Who Should Take This Patient Customer Service Course?

Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge.

Are There Any Entry Requirements?

This Patient Customer Service Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.

Patient Customer Service Course Certification

After completing and passing the Patient Customer Service Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99.

Career Pathâ

This exclusive Patient Customer Service Course will equip you with effective skills and abilities and help you explore career paths such as

Medical Receptionist

Patient Services Coordinator

Medical Administrator

Customer Experience Specialist

Healthcare Team Leader

Module 01: Introduction To Patient Customer Service
	Introduction to Patient Customer Service	00:25:00
Module 02: Effective Patient Customer Service Training
	Effective Patient Customer Service Training	00:26:00
Module 03: Areas Of Patient Customer Service
	Areas of Patient Customer Service	00:36:00
Module 04: Customer Service Operative Skills
	Customer Service Operative Skills	00:36:00
Module 05: Organising Schedules
	Organising Schedules	00:44:00
Module 06: Medical Jargon And Terminology
	Medical Jargon and Terminology	00:44:00
Module 07: Effective Filing Systems In Medical Offices
	Effective Filing Systems in Medical Offices	00:35:00
Module 08: Patient Customer Service Soft Skills
	Patient Customer Service Soft Skills	00:28:00
Module 09: What Customer Service Is To Different Medical Professionals
	What Customer Service Is to Different Medical Professionals	00:36:00
Module 10: Providing Customer Service And Support To Colleagues
	Providing Customer Service and Support to Colleagues	00:27:00
Module 11: Handling Difficult Customers
	Handling Difficult Customers	00:38:00
Assignment
	Assignment - Patient Customer Service Training	00:00:00
Order Your Certificate and Transcript
	Order Your Certificates and Transcripts	00:00:00

Course Images

Patient Customer Service Course

By John Academy

Booking options

Highlights

Description

About The Provider

Tags

Reviews