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Mediation Basics: Techniques for Conflict Resolution

Mediation Basics: Techniques for Conflict Resolution

By John Academy

4.3(43)
  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 1 hour 30 minutes

  • Intermediate level

Description

Welcome to Mediation Basics: Techniques for Conflict Resolution. In this course, you'll learn:.


  1. Introduction to Mediation:Explore the history and evolution of mediation as an alternative dispute resolution method.Understand the role of a mediator in various contexts, including legal, workplace, and interpersonal disputes.Learn about the advantages and limitations of mediation compared to other conflict resolution approaches.

  1. Essential Skills for Mediators:Develop active listening skills to comprehend parties' perspectives and emotions.Hone effective communication techniques to facilitate open and productive dialogue.Master the art of asking probing questions to uncover underlying issues and interests.Acquire problem-solving and decision-making skills crucial for guiding parties towards mutually acceptable solutions.

  1. The Mediation Process:Gain insight into the structured framework of the mediation process, from initial contact to resolution.Learn how to establish a conducive environment for mediation sessions.Explore various mediation models and approaches, including facilitative, evaluative, and transformative mediation.

  1. Mediation Ethics and Professional Standards:Understand the ethical considerations and principles guiding the practice of mediation.Explore confidentiality, impartiality, and neutrality in mediation.Learn how to handle potential conflicts of interest and maintain professional boundaries.

  1. Special Considerations in Mediation:Examine cultural and diversity considerations in mediation settings.Address power imbalances and challenges that may arise in specific mediation contexts.Explore the application of mediation in unique scenarios, such as family disputes, community conflicts, and workplace issues.

Frequently Asked Questions

  • Who is this course suitable for?

    This course is suitable for both current practitioners seeking to enhance their skills as well as individuals aspiring to enter any related profession. It is a valuable opportunity to advance your expertise and strengthen your CV since you will receive a recognised qualification upon completion.

  • What’s the entry requirement?

    This course is open to learners from any academic background who are aged 16 and above. While there are no strict prerequisites, having a good grasp of the English language, numeracy, and ICT will be beneficial for a more seamless learning experience.

    1. Will I get a certificate after completing the course?

      Certainly! Upon successful completion of this course, you will receive a CPD Accredited Certificate of Achievement. 

    Course Content

    1. Module 1: Introduction to Mediation
    2. Module 2: Essential Skills for Mediators
    3. Module 3: The Mediation Process
    4. Module 4: Mediation Ethics and Professional Standards
    5. Module 5: Special Considerations in Mediation

    About The Provider

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