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Level 2 Certificate in Customer Service
By John Academy
(43)🔥 Limited Time Offer 🔥
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- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
On-Demand course
32 hours
All levels
Description
Do you want to improve your customer service skills & want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enrol now and benefit from this course.
Description:
This Customer Service course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy.
Who is the course for?
- Individuals who have any interaction with customers in any business.
- People who want to take their customer service skills to the next level.
- Students.
- Job seekers.
Entry Requirement:
- This course is available to all learners, of all academic backgrounds.
- Learners should be aged 16 or over to undertake the qualification.
- Good understanding of English language, numeracy and ICT are required to attend this course.
Assessment:
- At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
- Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.
Certification:
- After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24.
- PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.
Why choose us?
- Affordable, engaging & high-quality e-learning study materials;
- Tutorial videos/materials from the industry leading experts;
- Study in a user-friendly, advanced online learning platform;
- Efficient exam systems for the assessment and instant result;
- The UK & internationally recognised accredited qualification;
- Access to course content on mobile, tablet or desktop from anywhere anytime;
- The benefit of career advancement opportunities;
- 24/7 student support via email.
Career Path:
Level 2 Certificate in Customer Service is a useful qualification to possess, and would be beneficial for the following professionals:
- Administrative Receptionist.
- Assistant Office Manager.
- Call Center Customer Service Representative.
- Call Center Representative.
- Call Center Supervisor.
- Customer Care Representative.
- Customer Service Administrative Assistant.
- Customer Service Agent.
- Customer Service Analyst.
- Customer Service Assistant.
- Customer Service Associate.
| Customer Service | |||
| Introduction To Customer Service | 00:15:00 | ||
| The Power of Positive Thinking in Customer Service | 00:30:00 | ||
| Types of Difficult Customers and How to Help them | 01:00:00 | ||
| How to Deal with Difficult Customers | 00:30:00 | ||
| Conclusion | 00:15:00 | ||
| Customer Service Basics | |||
| Customer Service and Retention Templates | 01:00:00 | ||
| Customer Service & Retention Checklist | 01:00:00 | ||
| Customer Service Checklist | 01:00:00 | ||
| Customer Service Skills | |||
| First Lesson | 00:30:00 | ||
| Second Lesson | 01:00:00 | ||
| Third Lesson | 00:30:00 | ||
| Fourth Lesson | 00:30:00 | ||
| Fifth Lesson | 01:00:00 | ||
| Microsoft Word | |||
| Module One - Getting Started | 00:30:00 | ||
| Module Two - Opening | 01:00:00 | ||
| Module Three - Working with the Interface | 01:00:00 | ||
| Module Four - Your First Document | 01:00:00 | ||
| Module Five - Basic Editing Tasks | 01:00:00 | ||
| Module Six - Basic Formatting Tasks | 01:00:00 | ||
| Module Seven - Formatting Paragraphs | 01:00:00 | ||
| Module Eight - Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine - Working with Styles | 01:00:00 | ||
| Module Ten - Formatting the Page | 01:00:00 | ||
| Module Eleven - Sharing Your Document | 01:00:00 | ||
| Module Twelve - Wrapping Up | 00:30:00 | ||
| Microsoft Excel | |||
| Module One - Getting Started | 00:30:00 | ||
| Module Two - Opening Excel | 01:00:00 | ||
| Module Three - Working with the Interface | 01:00:00 | ||
| Module Four - Your First Worksheet | 01:00:00 | ||
| Module Five - Viewing Excel Data | 01:00:00 | ||
| Module Six - Building Formulas | 01:00:00 | ||
| Module Seven - Using Excel Functions | 01:00:00 | ||
| Module Eight - Using Quick Analysis | 01:00:00 | ||
| Module Nine - Formatting Your Data | 01:00:00 | ||
| Module Ten - Using Styles, Themes, and Effects | 01:00:00 | ||
| Module Eleven - Printing and Sharing Your Workbook | 01:00:00 | ||
| Module Twelve - Wrapping Up | 01:00:00 | ||
| Mock Exam | |||
| Mock Exam- Certificate in Customer Service | 00:30:00 | ||
| Final Exam | |||
| Final Exam- Certificate in Customer Service | 00:30:00 | ||
| Certificate and Transcript | |||
| Order Your Certificates and Transcripts | 00:00:00 | ||
About The Provider
John Academy
London
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