Description

Course Overview

The way you treat your customers can make or break the deal. That's why the first rule of building a successful business is excellent customer service.

Learn the fundamentals of this vital area of business with our top-notch Customer Service Skills Training course. This is a course that will help you work on your skills and increase the potential of your career.

The course will be delivered through engaging video lessons. Through these lessons, you will be able to deepen your knowledge of Customer Relationship Management. Then the course will educate you on effective communication strategies with consumers. In addition, you will get the chance to develop the skills required for dealing with customer complaints. By the end of the course, you will learn the ways you can improve customer service and create a satisfied customer base.

So, join today and master the art of customer service!

Course Sneak Peek

Learning Outcomes

Recognise the characteristics of quality customer service

Understand the major principles of customer relationship management

Develop the skills to establish effective communication with your customers

Build the competence to handle customer complaints with expertise

Identify the vital areas for improving the quality of customer service

Course Promo

Why Should Take This Course From John Academy?

Affordable, well-structured and high-quality e-learning study materials

Engaging tutorial videos, materials from the industry-leading experts

Opportunity to study in a user-friendly, advanced online learning platform

Efficient exam systems for the assessment and instant result

Earn UK & internationally recognised accredited qualification

Easily access the course content on mobile, tablet, or desktop from anywhere, anytime

Excellent career advancement opportunities

Get 24/7 student support via email.

What Skills Will You Learn from This Course?

Communication

Customer service

Problem-solving

Customer relationship management

Who Should Take this Customer Service Skills Training?

Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge.

Are There Any Entry Requirements?

This Customer Service Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.

Certificate of Achievement

After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.

Career Path

This exclusive Customer Service Skills Training course will equip you with effective skills and abilities and help you explore career paths such as

ManagerCustomer Service Executive Retail Manager

Course Curriculum

Module 01: Introduction to Customer Service
	Introduction to Customer Service	00:06:00
Module 02: Characteristics of Good Customer Service
	Characteristics of Good Customer Service	00:04:00
Module 03: Customer Relationship Management
	Customer Relationship Management	00:04:00
Module 04: Communicate with Customers
	Communicate with Customers	00:06:00
Module 05: Handling Customer Complaints
	Handling Customer Complaints	00:06:00
Module 06: Problem Solving Over Phone
	Problem Solving Over Phone	00:05:00
Module 07: Improving Customer Service
	Improving Customer Service	00:07:00
Order Your Certificates and Transcripts
	Order Your Certificates and Transcripts	00:00:00

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Customer Service Skills Training [Video Course]

By John Academy

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