Booking options
£21
£21
On-Demand course
32 hours
All levels
Administrative management focuses on needs of administrative procedures and using the right tools and techniques in the workplace.
[course_titile] is originated for you to carry out administrative tasks to a professional standard. The course begins with by explaining the code of conduct as well as setting the tone in the workplace. Operating an office requires exceptional effort and management skills.
Initially, this course is intended to prepare you to handle bullying in the workplace, conflict management and different types of conflict that often occur, necessary steps to avoid and overcome conflict, getting along in the workplace effectively as well. You will be able to create a positive work environment through communication and negotiation.
In the course, you will get a clear understanding of closing the generation gap, ergonomics injury prevention, and eliminate workplace violence. Following that, you will learn about workplace harassment and things to do if you become a victim of it.
Enroll now and get the most out of this course.
Complete Workplace Administration is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic background.
Our Complete Workplace Administration is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
Module : 1 | |||
What is it, and why? | 00:15:00 | ||
What to leave in, what to leave out | 00:15:00 | ||
What's it all about? | 00:15:00 | ||
A Random Sample | 00:30:00 | ||
What to Do When You Make a Mistake | 00:15:00 | ||
Auditing | 00:30:00 | ||
Putting it Together | 00:15:00 | ||
Module : 2 | |||
Defining Bullying | 00:15:00 | ||
Why Bullies Do What They Do | 00:15:00 | ||
Building a Shield Against Bullies | 00:15:00 | ||
What to Do If It Happens to You | 00:30:00 | ||
What to Do If You Witness Bullying | 00:15:00 | ||
Creating an Anti-Bullying Workplace | 00:15:00 | ||
The Law on Bullying | 00:15:00 | ||
Module : 3 | |||
Defining Conflict | 00:15:00 | ||
Types of Conflict | 00:15:00 | ||
Open Conflict vs. Hidden Conflict | 00:15:00 | ||
Spontaneous and Reflective Behavior | 00:15:00 | ||
The Johari Window | 00:15:00 | ||
Stages of Conflict | 01:00:00 | ||
Conflict Resolution Style Questionnaire | 00:15:00 | ||
The Role of Communication in Conflict Resolution | 00:30:00 | ||
Active Listening Skills | 00:15:00 | ||
Paraphrasing Skills | 00:15:00 | ||
Powerful Questions | 00:15:00 | ||
Body Language | 00:15:00 | ||
The Conflict/Opportunity Test | 00:15:00 | ||
Conflict and Its Resolution | 00:30:00 | ||
Helping Others Through Conflict | 00:45:00 | ||
Module : 4 | |||
What Does a Positive Environment Look Like? | 00:30:00 | ||
What Can I Do? | 00:30:00 | ||
Team Player | 00:15:00 | ||
Effective Workplace Relationships (I) | 00:45:00 | ||
Effective Workplace Relationships (II) | 00:30:00 | ||
Module : 5 | |||
The Case for Wellness | 00:15:00 | ||
Building the Foundation | 00:30:00 | ||
Gathering Support | 00:15:00 | ||
Gathering Data | 00:30:00 | ||
Performing a Needs Analysis | 00:15:00 | ||
Implementing Your Workplace Wellness Program | 00:15:00 | ||
Reviewing the Plan | 00:15:00 | ||
Evaluating and Reporting Results | 00:15:00 | ||
Module : 6 | |||
Getting Started | 00:30:00 | ||
The Role of Ergonomics in Your Workplace | 00:15:00 | ||
The Ergonomic Assessment Cycle | 00:05:00 | ||
Identifying and Assessing Ergonomic Hazards | 00:30:00 | ||
Developing a Plan to Address Ergonomic Issues | 00:15:00 | ||
Identifying and Implementing Solutions | 00:15:00 | ||
Obtaining Employee Buy-In | 00:15:00 | ||
Tips for Successful Implementation | 00:15:00 | ||
Reviewing Your Ergonomics Program | 00:15:00 | ||
Basic Ergonomic Principles | 00:15:00 | ||
Optimal Sitting and Standing | 00:15:00 | ||
Safe Lifting and Transporting | 00:15:00 | ||
Ergonomic Workstations | 00:15:00 | ||
Safe Tool Selection and Use | 00:15:00 | ||
Creating an Ergonomic Environment | 00:30:00 | ||
Module : 7 | |||
What is Workplace Violence? | 00:15:00 | ||
Understanding the Behavior Wheel | 00:15:00 | ||
The Anger Management Process | 00:30:00 | ||
Communicating Better | 00:15:00 | ||
Basic Problem Solving Tools | 01:00:00 | ||
Other Ways of Managing Anger | 00:15:00 | ||
A Systems Approach | 00:15:00 | ||
Developing a Policy and Program | 00:15:00 | ||
Risk Assessment | 00:30:00 | ||
Hiring Practices | 00:15:00 | ||
Workplace Practices and Procedures | 00:15:00 | ||
Security Systems and Personnel | 00:15:00 | ||
Training Programs | 00:15:00 | ||
Developing Emergency Response Plans | 00:15:00 | ||
Program Review | 00:15:00 | ||
The Immediate Response | 00:15:00 | ||
Consulting with the Experts | 00:15:00 | ||
Gathering Additional Information | 00:15:00 | ||
Re-Evaluating Information | 00:15:00 | ||
Communicating Incidents and Threats | 00:15:00 | ||
Interviewing Employees | 00:15:00 | ||
Risk Level Analysis | 00:15:00 | ||
Reviewing the Options | 00:15:00 | ||
Analyzing the Impact | 00:15:00 | ||
Process Application | 00:15:00 | ||
Module : 8 | |||
Defining Harassment | 00:15:00 | ||
Defining Sexual Harassment | 00:30:00 | ||
The Purpose of Training | 00:15:00 | ||
Creating a Harassment Policy | 00:30:00 | ||
Nipping it in the Bud | 00:15:00 | ||
Protecting Yourself | 00:15:00 | ||
What If It Happens to Me? | 00:30:00 | ||
What If It's Happening to Someone Else? | 00:15:00 | ||
Someone Has Filed a Complaint Against Me! | 00:30:00 | ||
Addressing a Complaint | 00:15:00 | ||
Handling False Complaints | 00:15:00 | ||
Mediation | 00:45:00 | ||
Investigating a Complaint | 00:45:00 | ||
Making the Decision | 00:15:00 | ||
Creating Solutions | 00:15:00 | ||
After It's Over | 00:15:00 | ||
Skill Application | 00:15:00 |