Description

Listening is a conscious activity which requires attention. Rather than waiting to speak, you need to listen attentively to fully understand the other person. Remember, there is no point in asking a question if you do not intend to listen carefully to the answer!

The Communication: The Ultimate Guide to Questioning & Listening is designed to help you think about how you communicate verbally. The course includes information on the processes involved and the steps you can take to help ensure that verbal or spoken messages are received as intended. Through this course you will learn, examine and be able to apply; what questions are, what they can do and why we ask them. As well as examining and practicing active listening and common body language cues. In additional you will be able to recognize and respond to both positive and negative question responses.

What you'll learn

Answer - 'what is questioning?'

Understands and can apply what questions can do

Unpick why we ask questions

Examine what active listening is

Undertake an active listening exercise

Appreciate the role of body language

Recognize the main body language cues and signs as they relate to questions & answers

Use, understand and appreciate 12 question types

recognize, appreciate and use 12 different types of questions - including; the pros and cons, examples and interpersonal implications

Appreciate and respond appropriately to possible question responses

Appreciate the role of emotional intelligence

Download a series of 'Top Ten Questions'

Requirements

Some method of jotting down thoughts, notes and quiz answers

The 8th question type video (Socratic) has a supporting document

Introduction to The Ultimate Guide to Questioning
	Course Introduction	FREE	00:05:00
The Fundamentals - What & Why
	What is questioning?		00:02:00
	What can questions do?		00:10:00
	Why do we ask questions?		00:04:00
Active listening
	Are you listening?		00:09:00
	Active Listening Exercise		00:09:00
Body language
	Body language		00:13:00
The 12 Different Types of Questions
	Introduction to the 12 question types		00:03:00
	Closed questions		00:03:00
	Tag or tail questions		00:02:00
	Open questions		00:02:00
	Imagine questions		00:02:00
	Funnel questions		00:02:00
	Probing questions		00:06:00
	Recall & process questions		00:02:00
	Socratic questions - 6 types		00:04:00
	Leading Questions		00:02:00
	Loaded questions		00:02:00
	Rhetorical questions		00:01:00
	Empathetic questions		00:03:00
How can people respond to questions?
	8 possible question responses		00:06:00
Summary
	Summary of Ultimate Guide To Questioning		00:04:00
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Communication: The Ultimate Guide to Questioning & Listening

By iStudy UK

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