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ICA Specialist Certificate in Conduct Risk

Do you know what good conduct looks like for a firm and what it looks like for customers? Are you aware of the impacts of poor conduct? Equip yourself with the knowledge and skills to be able to answer these questions and more.

Discover conduct and conduct risk in the context of governance risk and compliance (GRC) frameworks

Review examples of good conduct and how they contribute to good customer and market outcomes

Get to grips with conduct in practice including the UK Senior Managers and Certification Regime, MiFID II, GDPR, handling complaints and vulnerable customers

ICA Specialist Certificates, awarded in association with Alliance Manchester Business School, the University of Manchester, will help you quickly gain actionable knowledge to boost your confidence and credibility.

What will I learn?

Development of the conduct agenda

Core components of conduct risk

What does good conduct look like for a firm?

Know your responsibilities and accountabilities

What does good conduct look like for customers?

Meeting the customer's objectives ~ the outcomes-focused approach

The importance of good market conduct

Non-financial misconduct

Understanding a conduct framework in practice - the Senior Managers & Certification Regime (UK)

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ICA Specialist Certificate in Conduct Risk

By International Compliance Association

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