Hospitality, Revenue Management and Concierge - QLS Endorsed

Description

The global hospitality sector is on fire, and it's no surprise. With an industry contribution of trillions to the world economy, the stakes and opportunities are higher than ever. But here's the kicker: the hospitality landscape isn't just about exceptional service anymore; it's about mastering the numbers, too! That's where our Hospitality, Revenue Management and Concierge - QLS Endorsed course comes into play.

Hospitality and Revenue Management (Level 5 at QLS) offers an unparalleled journey into the heart of hospitality, combined with the financial finesse of revenue management. From understanding the ever-evolving hotel industry to diving deep into the intricate processes of recruitment, training, and quality management - it's a holistic approach. Ever wondered about the future of revenue management, especially in bustling markets like the UK? We've got you covered, not to mention promotional strategies to make your business skyrocket and insights into satisfying the modern customer's every whim.

Yet, what's hospitality without the personal touch? Hospitality - Concierge (Level 3 at QLS) is where the magic happens. Become the face of luxury, mastering the art and science of concierge services. Whether understanding the diverse palette of services or learning the intricate etiquettes and emergency measures, this course is your doorway to making memorable impressions.

The future belongs to those who not only serve but also strategise. With our course, you're not just stepping into the world of hospitality; you're owning it. Don't wait; let the earth be your oyster. Enrol Hospitality, Revenue Management and Concierge - QLS Endorsed now and lead the next hospitality revolution!

Learning Outcomes:

• Discover the fundamentals of hospitality coupled with revenue management insights.
• Analyse the business prospects and growth trajectories of the hospitality sector.
• Comprehend the diverse facets and operations of the hotel industry.
• Understand efficient hiring and training procedures designed for the hospitality industry.
• Evaluate strategies to ensure top-notch service quality in hospitality ventures.
• Determine the key performance indicators crucial for optimising hospitality revenue.
• Grasp the evolving trends of hospitality revenue management, especially in UK markets.
• Identify diverse concierge services and tailor them to specific clientele needs.
• Enhance customer experiences through improved service delivery and responsiveness.
• Implement emergency protocols essential for hotel concierge roles.

Why Choose Imperial Academy?

• Fully Online Training
• QLS Endorsed & CPD Accredited Certificate
• No Time Limits. Study at Your Own Pace
• Expert Instructors
• Audio Visual Training
• Up-to-date Curriculum and Valuable Guidelines

Engage yourself in the multifaceted Hospitality, Revenue Management, and Concierge world with our state-of-the-art, QLS Endorsed training. Delve deep into the intricacies of hospitality, from understanding its foundation to mastering the nuances of revenue optimisation. Every module is structured to provide a comprehensive grasp of the industry and practical insights into recruitment, training, and service quality management.

The course then transitions into the art of concierge services, ensuring that every participant can offer unmatched personal touches in their roles. From understanding various service types to mastering emergency protocols, this course promises to shape the next generation of hospitality trailblazers.

Course Curriculum:

Course 01: Hospitality and Revenue Management (Level 5 at QLS)

• Module 01: Introduction to Hospitality and Revenue Management
• Module 02: Business Prospect of the Hospitality Industry
• Module 03: An Overview of Hotel Industry
• Module 04: The Process of Selection and Recruitment in Hospitality Industry
• Module 05: The Process of Development and Training in Hospitality Industry
• Module 06: Hospitality Management Operations
• Module 07: Management of Service Quality in the Hospitality Industry
• Module 08: Importance of Revenue Management
• Module 09: Key Performance Indicators in Hospitality Revenue Management
• Module 10: The Revenue Management
• Module 11: Customer Satisfaction
• Module 12: Promotional Strategies
• Module 13: The Future of Hospitality Revenue Management in the UK
• Module 14: Career Prospects in the Hospitality Industry

Course 02: Hospitality - Concierge (Level 3 at QLS)

• Module 01: Understanding the Service
• Module 02: Types of Concierge Services
• Module 03: Necessary Skills for Any Concierge
• Module 04: Principles for a Concierge Service Business
• Module 05: Delivering Customer Service
• Module 06: Concierge Work Environment and Etiquettes
• Module 07: Emergency Measures for a Hotel Concierge

Certification:

Learners will get 2 QLS Endorsed Certificates & 2 CPD Accredited Certificates of Achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.

Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.

CPD

Who is this course for?

Requirements

Career path

Certificates