Description

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Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Concierge & Customer Relationship Management bundle to help you in this endeavour.

Experts design our Concierge & Customer Relationship Management bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Concierge & Customer Relationship Management sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.

To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Concierge & Customer Relationship Management bundle and gain a competitive advantage.

Learning Outcomes

This unique bundle will help you to-

Acquire a deeper understanding of Concierge & Customer Relationship Management

Help you in achieving your career goal

Make you confident in your knowledge and skills

Be aware of the employment trends in related industries.

Adapt to an ever-changing industry

The Concierge & Customer Relationship Management resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.

Course Curriculum

Course 01: Concierge (Level 3 at QLS)

Module 01: Understanding the Service

Module 02: Types of Concierge Services

Module 03: Necessary Skills for Any Concierge

Module 04: Principles for a Concierge Service Business

Module 05: Delivering Customer Service

Module 06: Concierge Work Environment and Etiquettes

Module 07: Emergency Measures for a Hotel Concierge

Course 02: Customer Relationship Management (Level 4 at QLS)

Module 01: Introduction to Customer Relationship Management (CRM)

Module 02: CRM Fundamentals

Module 03: CRM Strategies

Module 04: Data Analysis in CRM

Module 05: CRM Databases

Module 06: Deepening Customer Relationship

Module 07: Handling Customer Complaints

Module 08: Future of CRM

Certification

Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.

CPD

80 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Concierge & Customer Relationship Management bundle.

Requirements

Anyone can enrol in this Training.

Career path

Customer Service Representative: £18,000 - £25,000 per annum

Concierge Specialist: £20,000 - £30,000 per annum

Guest Relations Manager: £30,000 - £45,000 per annum

Customer Experience Manager: £35,000 - £55,000 per annum

Hotel Operations Manager: £40,000 - £60,000 per annum

Customer Relationship Manager: £45,000 - £70,000 per annum

Certificates

Certificate of completion

Digital certificate - Included

2 PDF CPD Certificate Completely free of charge.

Certificate of completion

Hard copy certificate - Included

2 Hard Copy QLS Endorsed Certificate Completely free of charge.

Course Images

Concierge & Customer Relationship Management - QLS Endorsed Certificate

By Imperial Academy

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