Vendor Relationship Management: On-Demand

Determine stakeholder interests, impact on the project, and requirements

Explain the process of planning for and preparing a contract

Describe best practices for managing the quality of products and services

Identify key techniques for managing vendor relationships

Take proactive steps to ensure good working relationships with third parties

Emphasize quality in the work performed by external resources

Engage in requirements gathering and management

Understand Agreements, Statements of Work, Letters of Intent and Contracts

Develop an effective contract change control process

Discuss the steps for closing a contract

Introductions

Course structure

Course goals and objectives

Identifying stakeholders

Planning stakeholder management

Managing stakeholder engagement

Controlling stakeholder engagement

Event: Worksheet: What Are Your Issues with Stakeholders?

Planning procurement management

Conducting procurements

Controlling procurements

Closing procurements

Event - Discuss the project's outsourced scope and qualities of an ideal vendor and customize a set of criteria for this project including descriptions and weightings

Requirements gathering

Requirements management

Managing relationships

Contract change control

Change management

Event - Small Group Activity: Identifying Gaps in the Requirements Process

Contract controls

Agreements

Contracts

Negotiations

Closing the contract

Contract termination

Procurement Audits and Lessons Learned

Event - Class Activity: Win-Win Negotiating

What did we learn, and how can we implement this in our work environments?