Description

ITIL® 4 Specialist: High Velocity IT: In-House Training

The ITIL® 4 Specialist: High-Velocity IT module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation.

This course is based on the ITIL® 4 Specialist: High-Velocity IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.

This module addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. It was designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. Working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing are included.

What You Will Learn

At the end of this course, participants will be able to:

Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.

Understand the digital product lifecycle in terms of the ITIL operating model.

Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT.

Know how to contribute to achieving value with digital products.

Course Introduction

Let's Get to Know Each Other

Course Learning Objectives

Target Audience

Characteristics

ITIL® 4 Certification Scheme

Course Components

Course Agenda

Module-End Exercises

Exam Details

Introduction to High-Velocity IT

High-Velocity IT

Digital Technology

Digital Organizations

Digital Transformation

High-Velocity IT Approaches

Relevance of High-Velocity IT Approaches

High-Velocity IT Approaches in Detail

High-Velocity IT Operating Models Introduction

ITIL® Perspective

High-Velocity IT Aspects

High-Velocity IT Applications

ITIL® Building Blocks for High-Velocity IT

Digital Product Lifecycle

Service Value Streams

Four Dimensions of Service Management

ITIL® Management Practices

High-Velocity IT Culture

Key Behavior Patterns

ITIL® Guiding Principles

Supporting Models and Concepts for Purpose

Ethics

Design Thinking

Supporting Models and Concepts for People

Reconstructing for Service Agility

Safety Culture

Stress Prevention

Supporting Models and Concepts for Progress

Working in Complex Environments Lean Culture

ITIL® Continual Improvement Model

High-Velocity IT Objectives and Techniques

High-Velocity IT Objectives

High-Velocity IT Techniques

Techniques for Valuable Investments

Prioritization Techniques

Minimum Viable Products and Services

Product / Service Ownership

A/B Testing

Techniques for Fast Developments

Basic Concepts Related to Fast Development

Infrastructure as Code Reviews

Continual Business Analysis

Continuous Integration / Continuous Delivery (CI/CD)

Continuous Testing

Kanban

Techniques for Resilient Operations

Introduction to Resilient Operations

Technical Debt

Chaos Engineering

Definition of Done

Version Control

Algorithmic IT Operations

ChatOps

Site Reliability Engineering (SRE)

Techniques for Co-created Value

Basic Concepts of Co-created Value

Service Experience

Techniques for Assured Conformance

DevOps Audit Defense Toolkit

DevSecOpsPeer Review

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ITIL 4 Specialist: High Velocity IT: In-House Training

By IIL Europe Ltd

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