Complaints Handling e Learning Course

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Complaints Handling e Learning Course


Customers are likely to judge their service not on how things have gone wrong but how an organisation responds and deals with complaints. A badly handled situation can lead to organisational damage whereby a prompt and professional resolution will enhance business reputation. This CPD certified Erudition e Learning course will equip staff with the knowledge and skills to deal with complaints efficiently.

On completion of this course, learners should know and understand the following:
  • The primary reasons for complaints and use them to improve your business
  • How to respond to complaints over the phone, via email or letter, through social media, or from a review
  • Be able to investigate complaints in a timely and successful manner
  • How to respond appropriately to a range of situations
  • How to implement and review a complaints handling process

Entry Requirements: There are no pre required qualifications to undertake this course.

Level: Intermediate

Time Required : One - Two hours

Accreditation: This course is CPD accredited

Certification: On completion you can download a certificate as evidence of achievement


  • On-Demand Course

  • All levels

About Erudition e Learning

Erudition e Learning
Erudition e Learning

Your one stop shop for high quality, CPD certified, digital learning products. Whether you represent an organisation with numerous members of staff to train or you are an individual looking for development Erudition E Learning courses provide a cost effective and easy to use option. Our modules cover a range of disciplines including healthcare, education essentials, business compliance and fire safety.

We believe that learning should be straightforward and easy to undertake. Our courses are interactive and enjoyable. Quality is essential so each module is CPD certified and you can download a certificate for your portfolio on completion.

You can purchase individual courses or take advantage of our discounts offered for bulk orders.

Read more about Erudition e Learning