Name: Family Support Worker Diploma Course
Price: 21 GBP
Availability: InStock

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How to hold a performance correcting conversation in a positive way</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><h2 data-purpose="header" style="color: rgb(45, 47, 49); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(45, 47, 49);">This course includes:</h2><ul style="color: rgb(45, 47, 49); box-sizing: border-box;" fr-original-style=" color: rgb(45, 47, 49);"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(45, 47, 49); box-sizing: border-box;" fr-original-style=" color: rgb(45, 47, 49);"><span data-purpose="video-content-length" fr-original-style="" style="box-sizing: border-box;">31 mins on-demand video</span></div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(45, 47, 49); box-sizing: border-box;" fr-original-style=" color: rgb(45, 47, 49);"><span data-purpose="num-additional-resources" fr-original-style="" style="box-sizing: border-box;">14 downloadable resources</span></div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(45, 47, 49); box-sizing: border-box;" fr-original-style=" color: rgb(45, 47, 49);"><span data-purpose="devices-access-incentive" fr-original-style="" style="box-sizing: border-box;">Access on mobile and TV</span></div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(45, 47, 49); box-sizing: border-box;" fr-original-style=" color: rgb(45, 47, 49);"><span data-purpose="has-lifetime-access" fr-original-style="" style="box-sizing: border-box;">Full lifetime access</span></div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(45, 47, 49); box-sizing: border-box;" fr-original-style=" color: rgb(45, 47, 49);"><span data-purpose="incentive-certificate" fr-original-style="" style="box-sizing: border-box;">Certificate of completion</span></div></li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><h2 style="color: rgb(45, 47, 49); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(45, 47, 49);">What you&#39;ll learn</h2><div style="color: rgb(45, 47, 49); box-sizing: border-box;" fr-original-style=" color: rgb(45, 47, 49);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div data-purpose="objective" style="color: rgb(45, 47, 49); box-sizing: border-box;" fr-original-style=" color: rgb(45, 47, 49);">How to prepare for a courageous conversation</div></li><li fr-original-style="" style="box-sizing: border-box;"><div data-purpose="objective" style="color: rgb(45, 47, 49); box-sizing: border-box;" fr-original-style=" color: rgb(45, 47, 49);">How to hold a courageous conversation with someone who made a relational or communication mistake</div></li><li fr-original-style="" style="box-sizing: border-box;"><div data-purpose="objective" style="color: rgb(45, 47, 49); box-sizing: border-box;" fr-original-style=" color: rgb(45, 47, 49);">How to hold a courageous conversation with someone who has made a procedural mistake</div></li><li fr-original-style="" style="box-sizing: border-box;"><div data-purpose="objective" style="color: rgb(45, 47, 49); box-sizing: border-box;" fr-original-style=" color: rgb(45, 47, 49);">How to identify the strengths you bring to the courageous conversation</div></li><li fr-original-style="" style="box-sizing: border-box;"><div data-purpose="objective" style="color: rgb(45, 47, 49); box-sizing: border-box;" fr-original-style=" color: rgb(45, 47, 49);">How to be clear on your mandate for the courageous conversation</div></li><li fr-original-style="" style="box-sizing: border-box;"><div data-purpose="objective" style="color: rgb(45, 47, 49); box-sizing: border-box;" fr-original-style=" color: rgb(45, 47, 49);">A range of tactics for opening a courageous conversation</div></li><li fr-original-style="" style="box-sizing: border-box;"><div data-purpose="objective" style="color: rgb(45, 47, 49); box-sizing: border-box;" fr-original-style=" color: rgb(45, 47, 49);">Three key positive psychology principles that support this approach to a courageous conversation</div></li><li fr-original-style="" style="box-sizing: border-box;"><div data-purpose="objective" style="color: rgb(45, 47, 49); box-sizing: border-box;" fr-original-style=" color: rgb(45, 47, 49);">How to follow up on a courageous conversation</div></li><li fr-original-style="" style="box-sizing: border-box;"><div data-purpose="objective" style="color: rgb(45, 47, 49); box-sizing: border-box;" fr-original-style=" color: rgb(45, 47, 49);">How to use a four-part model to support careful planning for a courageous conversation</div></li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><h2 data-purpose="description-title" style="color: rgb(45, 47, 49); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(45, 47, 49);">Description</h2><div style="color: rgb(45, 47, 49); box-sizing: border-box;" fr-original-style=" color: rgb(45, 47, 49);"><div tabindex="0" fr-original-style="" style="box-sizing: border-box;"><div data-purpose="safely-set-inner-html:description:description" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will help you prepare and conduct difficult conversations with your staff, or possibly even your boss! The course is distilled from the experience of the presenter, Sarah Lewis, in helping and training leaders and managers in many different situations plan and prepare for such conversations. It offers a comprehensive framework for preparing for a courageous conversation through to conducting the conversation and how to follow them up. It explains how, by attending to both the relational aspects of the conversation, as well as the behaviour at hand, you can substantially increase the likelihood of having a successful and productive meeting.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course looks at two sub-categories of courageous conversation in more detail, that of correcting procedural errors, and that of repairing damage caused by poor communication or poor relationships. Beyond that, the course offers useful ways of thinking about preparing for any difficult conversation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course recognises that the very thought of having a courageous conversation with someone can raise anxiety levels, and that such anxiety is not helpful to the conversation. To help with this challenge, the course spends some time helping you work through exercises that will help lower your anxiety and create a more useful mental state from which to approach the conversation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The pathway that is presented, from preparation to post meeting follow up, is supported by a preparation model and three specific areas of positive psychology research. You should come away from the course feeling that you have a route map for preparing and conducting a courageous conversation that is supported by both research and practical experience. You should also feel that you now have the confidence to enter your next courageous conversation equipped to create the best opportunity for a successful outcome.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p></div><div data-purpose="target-audience" fr-original-style="" style="box-sizing: border-box;"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">Who this course is for:</h2><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">This course is appropriate for leaders and managers in any industry or sector who need to offer difficult performance development guidance to their staff. It explains a way of conducting courageous conversations drawn from the presenter&rsquo;s experience in this area, and on key principles from positive psychology research. It offers full guidance on identifying the nature of the mistake that needs addressing through to preparing for the conversation, holding the conversation, and following it up. The course takes the time to help participants understand how the conversation can be framed as being a helpful, rather than punitive, intervention and to be clear on how holding this conversation fits with their values. In this way the course acts to lessen the common anxiety experienced when thinking about holding such a conversation and offers a clear framework for the conversation itself.</li></ul></div></div></div></div>

Appreciating Change

Organisation

Leadership

Employee

How to hold a performance correcting conversation in a positive way

How to have successful courageous conversations at work

General Admission

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Skateboard lesson for parent(s) and toddler.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We show you:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">the skills to work on and</li><li fr-original-style="" style="box-sizing: border-box;">how to support your child learning those skills</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The is focus on having fun, and show you, the parent, some basic skate coaching skills</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All kit provided, including specialist, soft top, skateboards.</p><form action="https://events.schoolofskate.co.uk/product/toddler-skateboard-lesson/" method="post" enctype="multipart/form-data" fr-original-style="" style="box-sizing: border-box;"><div data-product-id="2206" data-form-id="8" fr-original-style="" style="box-sizing: border-box;"><div autocomplete="off" fr-original-style="" style="box-sizing: border-box;"><div data-field-name="calendar" data-field-type="calendar" data-field-id="29" fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">We show you the basic skills to work on with smaller children, and how to support your child while learning those skills. Essentially we teach you, the parent, some basic skate coaching skills.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">We follow the&nbsp;<a href="https://www.schoolofskate.co.uk/skateboarding-skills/" target="_blank" rel="noopener" style="color: rgb(179, 153, 100); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(179, 153, 100);">beginner skills programme</a>. E.g.</p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">Riding</li><li fr-original-style="" style="box-sizing: border-box;">Carving</li><li fr-original-style="" style="box-sizing: border-box;">Pumping</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">but focus on the fun skills, and leave the more difficult skills, like pushing, for later.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Specialist soft top skateboards (pictured) are available for younger children. The top of the skateboard is coated in foam, rather than grip tape, to avoid potential face injury when they&rsquo;re rolling on their knees.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">All equipment can be provided, but please bring your own equipment if you have it.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Up to age 5.</p></div></div></div></form><form action="https://events.schoolofskate.co.uk/product/beginner-skate-lesson-hq/" method="post" enctype="multipart/form-data" fr-original-style="" style="box-sizing: border-box;"><div data-product-id="2152" data-form-id="5" fr-original-style="" style="box-sizing: border-box;"><div autocomplete="off" fr-original-style="" style="box-sizing: border-box;"><div data-field-name="calendar" data-field-type="calendar" data-field-id="17" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div></div></div></form><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Schoolofskate.Co.Uk

For Kids

Skating

For students working on the beginner skills programme. E.g.

Riding
Carving
Pumping
Kickturns
All kit provided.

Toddler Skateboard Lesson HQ

<p>Are you passionate about making a difference in the lives of children and young adults? Do you want to pursue a rewarding career in childcare in the UK? Look no further than our Level 3 Diploma for Residential Childcare course!</p><p>The potential for childcare workers in the UK is immense, with an ever-growing demand for skilled professionals who can provide high-quality care to children and young adults. This course will equip you with the essential knowledge and skills to excel in this dynamic and challenging field.</p><p>Our comprehensive course curriculum covers a range of critical topics, including child psychology, social and emotional development, language development, cognitive development, and child protection. By the end of the course, you'll have developed a thorough understanding of child psychology, mental health problems, and the tools to support young people with special needs.</p><p><strong>Here are some of the key learning outcomes you can expect from the Level 3 Diploma for Residential Childcare course:</strong></p><ul><li>Understanding the psychological and emotional needs of children and young adults in residential care settings.</li><li>Understanding the impact of separation and loss on attachment and how to support children and young adults through these difficult times.</li><li>Developing knowledge and skills to support children and young adults with mental health problems.</li><li>Understanding the different aspects of personality and intellectual development in children and young adults and how to support their growth and development.</li><li>Developing a thorough understanding of language development in children and young adults and the role of language in cognitive development.</li><li>Understanding the needs of children and young adults with special needs and developing the skills to provide effective support.</li></ul><p>Our Level 3 Diploma for Residential Childcare course is designed to provide you with a comprehensive understanding of residential childcare in the UK, and to equip you with the knowledge you need to succeed in this vital field. Whether you're just starting out in your career or looking to enhance your skills and knowledge, our Level 3 Diploma for Residential Childcare course is a perfect choice. Enrol now and start your journey towards a rewarding and fulfilling career in childcare!</p><p><strong>This Level 3 Diploma for Residential Childcare Bundle Consists of the following Premium courses: </strong></p><ul><li><strong>Course 01: </strong>Level 3 Residential Childcare Worker</li><li><strong>Course 02: </strong>Paediatric First Aid Level 3</li><li><strong>Course 03: </strong>Level 5 Childminding Course</li><li><strong>Course 04: </strong>Learning Disability Awareness</li><li><strong>Course 05: </strong>Understanding Autism Awareness and Diagnosis Level 2</li><li><strong>Course 06: </strong>Child Psychology</li><li><strong>Course 07: </strong>Childcare Level 3</li><li><strong>Course 08: </strong>EYFS Teaching - Level 3</li><li><strong>Course 09: </strong>Domestic Violence and Abuse Awareness - Level 2</li><li><strong>Course 10: </strong>Counselling Course</li><li><strong>Course 11: </strong>Personal Hygiene</li></ul><p>So enrol now in this Level 3 Diploma for Residential Childcare course to advance your career!</p><p><strong>Level 3 Diploma for Residential Childcare (England)</strong></p><p>The Level 3 Diploma for Residential Childcare bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Level 3 Residential Childcare Workerexpertise and essential knowledge, which will assist you in reaching your goal</p><p><strong>Certificate:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        110 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Level 3 Diploma for Residential Childcare (England)</strong></p><p>The Level 3 Diploma for Residential Childcare course is suitable for individuals who have an interest in or are currently working in this field. However, it should be noted that this course does not confer any official accreditation. To become certified, individuals must enrol in programs such as the Level 3 Diploma for Residential Childcare (England) (RQF) or the Level 5 Diploma in Leadership and Management for Residential Childcare (England) (RQF).</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Level 3 Diploma for Residential Childcare (England)</strong></p><p>This Level 3 Residential Childcare Worker course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Level 3 Diploma for Residential Childcare (England)</strong></p><ul><li>Residential Childcare Worker - £18-23k/year.</li><li>Foster Carer - £22-29k/year.</li><li>Social Worker - £25-40k/year.</li><li>Child and Adolescent Mental Health Practitioner - £25-40k/year.</li><li>Youth Worker - £18-25k/year.</li><li>Children's Home Registered Manager - £35-50k/year.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Level 3 Residential Childcare Worker</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Apex Learning

Level 3 Diploma for Residential Childcare (England)

Therapy Harley Street

Existential Dialogue 2025: "Difference" with Dr. Todd DuBose

Harpenden

<p>This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone.</p><p>When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business.</p><p>This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties.</p><p>The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales:</p><p><b>I</b>nitial impressions</p><p><b>N</b>eeds of the customer</p><p><b>B</b>ring them with you</p><p><b>O</b>pen up the conversation</p><p><b>U</b>nderstand the triggers</p><p><b>N</b>arrow down the solutions</p><p><b>D</b>ecision time!</p><p>The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity!</p>This programme will help participants:<ul><li>Create the perfect interaction with any customer making contact by telephone</li><li>Make every call count</li><li>Build rapport quickly in any situation</li><li>Handle difficult calls and challenging people</li><li>Create sustainable and profitable relationships</li><li>Increase your sales conversions</li></ul><section>
                    <h3>1 The inbound sales process</h3><ul><li>Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them</li></ul> <h3>2 Engaging with the customer</h3><ul><li>Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future</li></ul> <h3>3 Questioning and listening skills for gathering information</h3><ul><li>Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need</li></ul> <h3>4 Overcoming objections and excuses</h3><ul><li>If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions</li></ul> <h3>5 Gaining commitment and ending the call</h3><ul><li>Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close</li></ul> <h3>6 Dealing with difficult and challenging situations</h3><ul><li>The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding</li></ul> <h3>7 Action plans</h3><ul><li>Course summary and presentation of action plans</li></ul> 


                </section>

The In House Training Company

Meeting Skills

Counselling Skills

Business Communication Skills

Sales Management

Dealing With Difficult Customers

Telesales

Telephone sales - inbound (In-House)

<div></div>
<div>

<h2>Dog Grooming Course Online</h2>
<p><br /></p>
</div>
<div>
Are you looking to secure a position in dog grooming or maybe start your own mobile business in your local area? Are you a dog lover? Do you love working with animals and want to direct your career towards spending your day pampering and grooming them? Then this Dog Grooming Course Online is the right option for you.</div>
<div><br /></div>
<div><br /></div>
<h2><strong>Course Introduction</strong></h2>
<div>An information packed diploma course contains easy to manage modules. You can study at your own pace and in the comfort of your own home. Each module focuses on different elements of dog grooming, providing you with the knowledge you need to make the animal comfortable, exceed at the job and achieve success moving forward.</div>
<div><br /></div>
<div>The Dog Grooming course online, which enables you to study from anywhere at any time using any device. Firstly you get a lifetime access to your course modules, so you can revert back to them as and when needed with ease.</div>
<div>Secondly, once you have completed the course, you will be required to complete a multiple choice test. Thirdly, on successful completion you will be able to download and print your industry recognized certificate right away. In the event you don't pass the test the first time, you will be given a second chance to take the test, once you have had the time to go over the course notes.</div>
<div><br /></div>
<div><br /></div>
<h2><strong>What you will learn</strong></h2>
<div>Each module is designed to provide you with valuable knowledge and insights about the industry to help you achieve success in your dog grooming career. The course will teach you the following:</div>
<div>
<ul>
<li>Why pet grooming is important, what equipment you need and your personality when dealing with animals.</li>
<li>Get to understand the history behind pet grooming.</li>
<li>Understand the anatomy of dogs, basic health, parasites and maintaining health.</li>
<li>The importance of a pre-grooming health assessment and keeping clients updated on their pet's health.</li>
<li>Learn about the various skin and health disorders, along with the best way to groom a dog.</li>
<li>Get valuable information on starting your own pet grooming business from identifying if it is the right choice for you to creating a business plan and more.</li>
<li>Learn how to train dogs to enjoy a bath, steps leading up to a bath and bathing a fearful dog.</li>
<li>Know how to set up your grooming area, workstation requirements, tools you will need, lighting and airflow.</li>
<li>Gain an understanding of when a dog should be referred to a vet.</li>
<li>Get clued up about the best way to bath a dog from the clothes you should be wearing to getting the dog in the bath.</li>
<li>Acquire skill in the best way to dry a dog. Get an understanding on why shaking is so important, identify the best methods from air and towel drying to drying between the pads on the paws and more.</li>
<li>Understand detailed grooming, such as nail clipping, eyes, ears, teeth and feet.</li>
<li>Get a good understanding why you need to keep your workstation neat and tidy and why appearance is so important.</li>
<li>Become competent in the various grooming emergencies from untangling knots to working with rescue dogs to emergencies and more.</li>
<li>Know the law. Know what is expected of you as a business owner in the dog grooming industry from first aid to basic health and safety.</li>
</ul>
</div>
<div><br /></div>
<div></div>
<div><br /></div>
<h2><strong>Benefits</strong></h2>
<div>There are numerous benefits to taking a dog grooming course online and securing your certification. The benefits include:</div>
<div>
<ul>
<li>Enjoy the convenience of superior online support throughout your studies</li>
<li>Using any smart device, as long as it is connected to the internet</li>
<li>From anywhere, on the bus on your way home from a full day at work or when you get home and you are relaxing on the sofa.</li>
<li>Study and still work a full day with ease.</li>
<li>Learn at your own pace and in your own time. You can take a week to complete the course or a month or more, this is down to your personal preference and time you have available.</li>
<li>Fast track your career in the pet grooming industry.</li>
<li>Boost your chances of opening your own successful grooming business.</li>
<li>Informative step by step video guides.</li>
</ul>
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<p><br /></p>
<h2><strong>Course Content</strong></h2>
<p>Module 1: Introduction<br />Module 2 : History of Dog Grooming<br />Module 3 : Anatomy and Health, Parasites, Infections &amp; Zoonotic diseases in dogs<br />Module 4 : Pre-grooming Health Assessment<br />Module 5 : Coat and Skin Disorders and How to Groom a Dog<br />Module 6 : Getting Started<br />Module 7 : Animal Training, Dealing with Difficult Dogs &amp; Training for Grooming<br />Module 8 : Prepping the Work Area<br />Module 9 : Pre-bath Preparation<br />Module 10 : How to Bath a Dog<br />Module 11 : Drying a Dog<br />Module 12 : Detail Grooming (Clipping, Scissoring, Eyes, Ears, Teeth, Feet, Bottoms)<br />Module 13 : Cleaning Your Working Environment<br />Module 14 : Grooming Specialities<br />Module 15: Law in the Workplace, First Aid and Emergency Care</p>
</div>

OnlineCoursesLearning.com

Dog Grooming Course Online Diploma

<p style="margin: 6pt 0cm; font-size: 16px; font-family: Arial, sans-serif; font-weight: bold; color: var(--text); box-sizing: border-box;" id="isPasted" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm;font-size:16px;font-family:"Arial",sans-serif;font-weight:bold;'>Duration</p><p style="margin: 0cm; font-size: 15px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" fr-original-style='margin:0cm;font-size:15px;font-family:"Arial",sans-serif;'>1 day</p><p style="margin: 18pt 0cm 6pt; font-size: 16px; font-family: Arial, sans-serif; font-weight: bold; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:18.0pt;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm;font-size:16px;font-family:"Arial",sans-serif;font-weight:bold;'>Overview</p><p style="margin: 0cm; font-size: 15px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" fr-original-style='margin:0cm;font-size:15px;font-family:"Arial",sans-serif;'>This aim of the workshop is to help participants enhance their ability to deal positively with shifting situations by exploring their own approach to change and uncertainty.</p><p style="margin: 0cm; font-size: 15px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" fr-original-style='margin:0cm;font-size:15px;font-family:"Arial",sans-serif;'>&nbsp;</p><p style="margin: 0cm; font-size: 15px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" fr-original-style='margin:0cm;font-size:15px;font-family:"Arial",sans-serif;'>Delegates will learn about themselves and their own emotional triggers and will practice techniques to improve personal resilience in challenging situations.</p><p style="margin: 18pt 0cm 6pt; font-size: 16px; font-family: Arial, sans-serif; font-weight: bold; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:18.0pt;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm;font-size:16px;font-family:"Arial",sans-serif;font-weight:bold;'>Objectives</p><p style="margin: 0cm; font-size: 15px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" fr-original-style='margin:0cm;font-size:15px;font-family:"Arial",sans-serif;'>By the end of the course you will be able to:</p><ul style="list-style-type: disc; box-sizing: border-box;" fr-original-style="list-style-type: disc;margin-left:undefined;"><li fr-original-style="" style="box-sizing: border-box;">Explain what resilience is</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate how personality influences our perceptions</li><li fr-original-style="" style="box-sizing: border-box;">Learn to recognise triggers and signs of stress</li><li fr-original-style="" style="box-sizing: border-box;">Develop coping strategies to manager emotional triggers</li><li fr-original-style="" style="box-sizing: border-box;">Develop resilience techniques to meet daily challenges</li><li fr-original-style="" style="box-sizing: border-box;">Develop assertiveness, confidence and emotional control to improve personal resilience</li></ul><p style="margin: 6pt 0cm; font-size: 16px; font-family: Arial, sans-serif; font-weight: bold; color: var(--text); box-sizing: border-box;" id="isPasted" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm;font-size:16px;font-family:"Arial",sans-serif;font-weight:bold;'>Detailed Content</p><p style="margin: 12pt 0cm 0cm; font-size: 15px; font-family: Arial, sans-serif; font-weight: bold; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:12.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:"Arial",sans-serif;font-weight:bold;'>Introduction to Resilience and Mental Toughness</p><ul style="list-style-type: disc; box-sizing: border-box;" fr-original-style="list-style-type: disc;margin-left:undefined;"><li fr-original-style="" style="box-sizing: border-box;">Describe what resilience is</li><li fr-original-style="" style="box-sizing: border-box;">Describe what Mental Toughness</li><li fr-original-style="" style="box-sizing: border-box;">Determine the elements of resilience</li></ul><p style="margin: 12pt 0cm 0cm; font-size: 15px; font-family: Arial, sans-serif; font-weight: bold; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:12.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:"Arial",sans-serif;font-weight:bold;'>Identifying and Managing your triggers</p><ul style="list-style-type: disc; box-sizing: border-box;" fr-original-style="list-style-type: disc;margin-left:undefined;"><li fr-original-style="" style="box-sizing: border-box;">Recognise the triggers, causes and signs that require you to be resilient</li><li fr-original-style="" style="box-sizing: border-box;">Decide what you can tackle by identifying areas of concern and influence</li><li fr-original-style="" style="box-sizing: border-box;">Identify the barriers - what enables and hinders resilience</li></ul><p style="margin: 12pt 0cm 0cm; font-size: 15px; font-family: Arial, sans-serif; font-weight: bold; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:12.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:"Arial",sans-serif;font-weight:bold;'>Developing assertiveness, confidence and emotional control.</p><ul style="list-style-type: disc; box-sizing: border-box;" fr-original-style="list-style-type: disc;margin-left:undefined;"><li fr-original-style="" style="box-sizing: border-box;">Develop confidence and assertion whilst minimising worry</li><li fr-original-style="" style="box-sizing: border-box;">Enhance and maintain adaptability and flexibility</li></ul><p style="margin: 12pt 0cm 0cm; font-size: 15px; font-family: Arial, sans-serif; font-weight: bold; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:12.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:"Arial",sans-serif;font-weight:bold;'>Personality and Resilience</p><ul style="list-style-type: disc; box-sizing: border-box;" fr-original-style="list-style-type: disc;margin-left:undefined;"><li fr-original-style="" style="box-sizing: border-box;">Recognise how thought cycles affect outcomes</li><li fr-original-style="" style="box-sizing: border-box;">Develop a sense of self through the exploration values</li><li fr-original-style="" style="box-sizing: border-box;">Assess and identify practical tips to taking steps in resilience</li><li fr-original-style="" style="box-sizing: border-box;">Identify and grow your support network</li></ul>

Underscore Group

Stress Management

Emotional Resilience

Mental Resilience

Resilience

Enhance your ability to apply a range of techniques and tools to help improve management of emotions under stress, make more effective decisions in difficult scenarios and manage your energy more effectively in stressful situations.

Personal Resilience

Manchester

Aspire People and Business Development

General Manager

Financial Management

Finance For Non Finance Managers

1 Day Finance for Non-Finance Managers - Manchester

Delegate Price

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			<h4>Overview</h4>		</div>
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							<p><span>By enroling in First Aid for Pets, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.</span></p><p><span>The First Aid for Pets course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent First Aid for Pets course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our First Aid for Pets Program.</span></p><p><span>So enrol in our First Aid for Pets course right away if you're keen to envision yourself in a rewarding career.</span></p>						</div>
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			<h4>Description</h4>		</div>
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							<p><span>Enroling in this First Aid for Pets course can improve your First Aid for Pets perspective, regardless of your skill levels in the First Aid for Pets topics you want to master. If you're already a First Aid for Pets expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced First Aid for Pets insights that will help you make the most of your time. This First Aid for Pets course will act as a guide for you if you've ever wished to excel at First Aid for Pets.</span></p>						</div>
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										<span>Online test with immediate results.</span>
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										<span>You can study and complete the course at your own pace.</span>
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										<span>Study for the course using any internet-connected device, such as a computer, tablet, or mobile device.</span>
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			<h4>Certificate of Achievement</h4>		</div>
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							<p>Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99.</p>						</div>
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			<h4>Quality Licence Scheme Endorsed Certificate of Achievement</h4>		</div>
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							<p><span>Upon successful completion of the course, you will be eligible to order a </span><span>QLS Endorsed HardCopy Certificate</span><span> titled '<strong>Diploma in Pet First Aid at QLS Level 4</strong></span><span>', providing tangible proof of your newly acquired skills. These certificates are not just tokens; they can be a valuable addition to your CV, enhancing your employability and opening doors to a myriad of career opportunities in this field.</span></p><div> </div><ul><li><span><b>£89 GBP</b></span> for addresses within the UK. Please note that delivery within the UK is free of charge.</li></ul><div> </div><div><strong>Please Note: </strong>NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses.</div>						</div>
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							<h5><span><b>Endorsement</b></span></h5><p>The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards.</p>						</div>
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			<h4>Who Is This Course For?</h4>		</div>
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							<p><span>This First Aid for Pets course is a great place to start if you're looking to start a new career in First Aid for Pets field. This training is for anyone interested in gaining in-demand First Aid for Pets proficiency to help launch a career or their business aptitude. </span></p>						</div>
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							<p><span>The First Aid for Pets course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of First Aid for Pets, without any fuss.</span></p>						</div>
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							<p><span>This First Aid for Pets training will assist you develop your First Aid for Pets ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  First Aid for Pets professional story and personalise your path to a new career. Furthermore, developing this First Aid for Pets skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
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			<h4>Order Your Certificate</h4>		</div>
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							<div><div><div><div id="1693981461.590199"><div><div><div><div><div><div><div><div><div><div><div>To order CPD Quality Standard Certificate, we kindly invite you to visit the following link:</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>						</div>
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					<td colspan="4">Module 01: Basics of First Aid</td>
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					<td>Basics of First Aid</td>
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					<td><span><i></i> 00:18:00</span></td>
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					<td colspan="4">Module 02: Handling Fracture and Injuries</td>
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					<td>Handling Fracture and Injuries</td>
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					<td><span><i></i> 00:27:00</span></td>
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					<td colspan="4">Module 03: Stings, Bites and Burns</td>
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					<td>Stings, Bites and Burns</td>
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					<td><span><i></i> 00:23:00</span></td>
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					<td colspan="4">Module 04: Impalement Injuries, Drowning and Choking</td>
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					<td>Impalement Injuries, Drowning and Choking</td>
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					<td><span><i></i> 00:30:00</span></td>
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					<td colspan="4">Module 05: Pet First Aid for Fainting, Fever and Dehydration</td>
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					<td>Pet First Aid for Fainting, Fever and Dehydration</td>
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					<td><span><i></i> 00:26:00</span></td>
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					<td colspan="4">Module 06: First Aid for Breathing Problems</td>
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					<td><span><i></i> 00:13:00</span></td>
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					<td colspan="4">Module 07: Diarrhoea and Vomiting</td>
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					<td><span><i></i> 00:15:00</span></td>
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					<td colspan="4">Module 08: Treatment for Difficult Labour and Poisoning</td>
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					<td><span><i></i> 00:22:00</span></td>
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					<td colspan="4">Module 09: Straining, Sunburn and Wounds</td>
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					<td><span><i></i> 00:21:00</span></td>
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					<td colspan="4">Module 10: Shock and Regular Check-Ups</td>
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					<td>Shock and Regular Check-Ups</td>
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					<td><span><i></i> 00:23:00</span></td>
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					<td colspan="4">Module 11: Cardiopulmonary Resuscitation (CPR)</td>
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					<td><span><i></i> 00:13:00</span></td>
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					<td colspan="4">Module 12: Tips for Handling Pets</td>
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					<td><span><i></i> 00:13:00</span></td>
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					<td colspan="4">Assignment</td>
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					<td>Assignment - First Aid for Pets</td>
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					<td><span><i></i> 2 weeks, 3 days</span></td>
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					<td colspan="4">Order Your QLS Certificate</td>
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					<td>Order Your QLS Certificate</td>
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					<td><span><i></i> 00:00:00</span></td>
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NextGen Learning

First Aid for Pets Course

<p>Do you consider yourself a kind and compassionate person who loves helping people struggling with illness? If so, a career as a <strong>Support Worker</strong> might be for you. Support Workers provide support to individuals and families by carrying out various household and personal care tasks. It is a very gratifying profession.</p><p>What precisely does a support worker do for a living? They help people who need varying types of help to live independent lives. In addition, they are vital carers for individuals and their families. Support workers provide practical support such as filling out paperwork, helping with household work, administering medication and providing personal care. They often provide emotional support too. As a support worker, you'll be helping people to live better lives.</p><p>It's possible to find a job as a <strong>support worker</strong> with no prior experience at all. So enrol in our course to learn all the required knowledge and tips for starting a career as a Social Worker.</p><p><strong>Learning Outcome of Support Worker course</strong></p><ul><li>Understand the principles and functions of a Support Worker.</li><li>Get to know the career prospects</li><li>Introduce yourself to support-related legislation, policy, and guidance.</li><li>Learn about the impact of parental mental health problems on parenting and children.</li><li>Familiarise yourself with intervention and support for children and families with mental health issues and parental substance misuse.</li><li>Understand how to assist children coping with parental divorce or separation.</li><li>Become acquainted with safeguarding and skilled at assessing needs.</li><li>Enhance your abilities in disabled children, caregivers, youth institutions, and contextual safeguarding.</li><li>Acquire a better understanding of the personal qualities required for relationship development.</li></ul><p><strong>The training package includes:</strong></p><ol><li>Family Support Worker</li><li>Family Law</li><li>Couples Therapy &amp; Counselling</li></ol><p>This premium online training ensures your professional development with CPD QS accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an accredited certificate.</p><p><strong>Key Benefits</strong></p><ul><li>Eligibility for CPD QS accredited certificates on successful completion</li><li>Learning materials contain engaging audio-visual elements for your comfort</li><li>Freedom to study at your own pace</li><li>24/7 access to the materials for 12 months</li><li>Full Tutor support on weekdays (Monday - Friday)</li></ul><p><strong>Course Curriculum:</strong></p><p><strong>Module 1: Introduction To Family Support Work</strong></p><ul><li>Definition of Family Support</li><li>Principles of Family Support</li><li>Functions</li><li>Duties &amp; Responsibilities</li><li>Daily Activities</li><li>The Key Qualities</li><li>How To Become A Family Support Worker</li><li>Salary and Working Hours</li><li>Professional Development</li><li>Career Prospects</li><li>Summary/Keynotes of The Module</li></ul><p><strong>Module 2: Legislation, Policy, and Guidance</strong></p><ul><li>Introduction to Legislation, Policy, and Guidance</li><li>History of Child Protection Legislation</li><li>Overview of legislation - England</li><li>The Children and Families Act of 2014</li><li>Policy and guidance - England</li><li>Legislation, Policy and guidance - Scotland</li><li>Legislation, Policy and guidance - Northern Ireland</li><li>Legislation, Policy and guidance - Wales</li><li>Summary/Keynotes Of The Module</li></ul><p><strong>Module 3: Solving Family Issues: part-1</strong></p><ul><li>Parental mental health - how to help children living with parents with mental health problems</li><li>Parental mental health - intervention and support for children and families</li><li>Peer support for children and young people</li><li>Monitoring progress</li><li>Parental substance misuse - how to help children living with parents who misuse alcohol and drugs</li><li>Parental substance misuse - assessing the risk of parental alcohol and drug misuse</li><li>Parental substance misuse - intervention and support for children and families</li><li>Domestic abuse</li><li>Risk factors for all child abuse and neglect</li><li>Summary/Keynotes of The Module</li></ul><p><strong>Module 4: Solving Family Issues: part-2</strong></p><ul><li>Separation, divorce, and parental responsibility</li><li>Helping children with divorce or separation</li><li>What is parental responsibility?</li><li>Who has parental responsibility?</li><li>Separation, divorce, and contact</li><li>What the law says about child contact</li><li>General advice on talking about difficult topics</li><li>Why it's good to talk</li><li>Creating the right situation</li><li>Starting the conversation</li><li>Listening is important too</li><li>Talking about life-changing topics</li><li>Books to help to talk about difficult topics</li><li>Summary/Keynotes of The Module</li></ul><p><strong>Module 5: Safeguarding - assessing need and providing help: Part-1</strong></p><ul><li>Introduction to Safeguarding</li><li>Who is involved with safeguarding?</li><li>Child-Centred Approach to Safeguarding</li><li>Coordinated Approach to Safeguarding</li><li>Assessing need and providing help</li><li>Early help</li><li>Identifying children and families who would benefit from early help</li><li>Effective assessment of the need for early help</li><li>Provision of effective early help services</li><li>Access, referral, and information sharing</li><li>Summary/Keynotes of The Module</li></ul><p><strong>Module 6: Safeguarding - assessing need and providing help: Part-2</strong></p><ul><li>Disabled children, carers, youth establishments, and contextual safeguarding</li><li>Assessment of disabled children and their carers</li><li>Assessment of young carers</li><li>Assessment of children in secure youth establishments</li><li>Contextual safeguarding</li><li>Assessment purpose, protocols, principles, and parameters</li><li>Analysis, outcomes, and timeliness</li><li>Developing a clear analysis</li><li>Focusing on outcomes</li><li>Timeliness</li><li>Summary/Keynotes of The Module</li></ul><p><strong>Module 7: Building relationships</strong></p><ul><li>Types of family and what makes healthy families</li><li>Why relationships are key to good social work</li><li>The importance of relationships in social work to relationships in social work</li><li>The personal qualities required for relationship building</li><li>Working on empathy to build relationships</li><li>The professional attributes required for relationship building</li><li>Self-knowledge and professional use of self in relationship building</li><li>Taking an individualised approach</li><li>Involving the parents</li><li>What parents want from the relationship</li><li>Sharing information</li><li>Building trust with the family</li><li>Challenges in relationship building</li><li>Summary/Keynotes of The Module</li></ul><p>This online training has been designed by industry experts and will give you an in-depth understanding of this topic. The certificate you'll achieve after completing the Support Worker bundle will help you land the job you want in a related field.</p><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After completing the following courses under the Support Worker training, learners will be able to order endorsed certificates as proof of their achievement:</p><ul><li><strong>Family Law (within the UK: £109, International: £119)</strong></li><li><strong>Couples Therapy &amp; Counselling (within the UK: £109, International: £119)</strong></li></ul><p>Hardcopy of these certificates of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying the certificate prices mentioned besides the respective course's name.</p><p><strong>Certification</strong><br />Once you have finished the course, you will be eligible to apply for a CPD QS accredited certificate as proof of your new skills and your continued professional development. Certificates are available as PDF for £9, or you can request a hard copy to be sent in the post for £15.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Support Worker bundle is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want!</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for the Support Worker bundle, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without hesitation.</p>
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        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Enrolling in the course will help you develop various skills and pave the way for advancement in your career, as well as explore a suite of gratifying opportunities, such as :</p><ul><li>Family support worker</li><li>Mental health support worker</li><li>Safeguarding officer</li><li>Family support and adult care centre</li><li>Public health sectors</li><li>Volunteer</li><li>Social worker</li></ul><p>These jobs pay between <strong>£21,000 to £70,000 </strong>yearly in the UK.</p>
                        </div>

One Education

Family Support Worker Diploma Course

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Strategic planning is often perceived as being difficult and requiring specialist skills - and also as being too challenging or lacking value when the future is so uncertain; leaders can often find it difficult to know how best to go about strategic planning in their organisation, and how to ensure that strategy is managed successfully.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">In this<em id="isPasted" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Strategy Insights</strong></em> <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Masterclass</em></strong> we will start from &#39;first principles&#39; and explore what strategic planning is <em fr-original-style="" style="box-sizing: border-box;">really</em> about and how to approach it effectively (including how to consider the uncertainty of the future). The aim is to stimulate your thinking about what might be the right approach to strategic planning in <em fr-original-style="" style="box-sizing: border-box;">your</em> organisation (every organisation is different!); the Masterclass will be participative, with opportunities to work and share ideas with other delegates (without disclosing any organisational confidences).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">[<em id="isPasted" fr-original-style="" style="box-sizing: border-box;">This Masterclass has been given previously for specific groups, and given the feedback from participants is now being made available for open booking</em>.] &nbsp;<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">** David Booth has kindly donated a complimentary copy of  his book, &#39;<em fr-original-style="" style="box-sizing: border-box;">Strategy Journeys - a guide to effective strategic planning</em>&#39; (shortlisted for the CMI Management Book of the Year 2018) to be made available to those attending this Masterclass **&nbsp;</p>

Strategic planning is often perceived as being difficult and requiring specialist skills - and also as being too challenging or lacking value when the future is so uncertain; leaders can often find it difficult to know how best to go about strategic planning in their organisation, and how to ensure that strategy is managed successfully.

In this Strategy Insights Masterclass we will start from 'first principles' and explore what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future). The aim is to stimulate your thinking about what might be the right approach to strategic planning in your organisation (every organisation is different!); the Masterclass will be participative, with opportunities to work and share ideas with other delegates (without disclosing any organisational confidences).
[This Masterclass has been given previously for specific groups, and given the feedback from participants is now being made available for open booking.] 

** David Booth has kindly donated a complimentary copy of his book, 'Strategy Journeys - a guide to effective strategic planning' (shortlisted for the CMI Management Book of the Year 2018) to be made available to those attending this Masterclass ** 

Strategy Insights

Strategic Management

Strategic Planning

Business Strategy

Leadership Development

This Strategy Insights Masterclass explores what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future).

Demystifying strategic planning

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A day of Data Governance, support, networking, and answering your questions</strong></p><h2 fr-original-style="" style="box-sizing: border-box;">About this event</h2><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Are you responsible for implementing Data Governance? Are you expected to have all the answers?</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">It can be a scary position to be in, especially if you are new to the role, and even if you have done it before, what worked for the last organisation doesn&#39;t always work for the new one.</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You can end up feeling lonely, vulnerable and frustrated. After all, you are trying to implement Data Governance to help your organisation - why is it turning out to be so difficult?!</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You can spend hours on the internet or reading books but it can be challenging trying to turn the theory into something practical that will work for your organisation. If only you could fast forward to a few years&rsquo; time when you have done many more Data Governance initiatives and had a wider range of experience to fall back on.</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">If you don&#39;t have a time machine to help you with that, the other option is to build a network of experienced trusted peers who are willing to share the benefit of their experience with you. But that can be easier said than done. These days many networking events still aren&rsquo;t taking place and those that are are online and it&rsquo;s very hard to get a chance to speak let alone get advice for your challenges.</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">I can help you with that.</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Why not join this 1 Day Data Governance Mastermind Workshop, where you get allocated time to get specific advice on your current Data Governance challenges and get the chance to network with others in similar situations.</p>

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Untangle your Data Governance issue and collaborate with your peers during this one-day Mastermind
Discuss Data Governance approaches with people who get it
Are you struggling with a Data Governance issue and wish you had a team of other Data Governance professionals you could bounce it around with?
You’ve done Data Governance training and you know what you’re focusing on. While your team is supportive, you spend a lot of time dealing with, and driving forward, culture change, managing stakeholders, and fielding questions from people who have their own priorities and now need to do this ‘Data Governance stuff’ on top. 
It would be nice, once in a while, to have a conversation about how to achieve something free from internal issues. You want to talk about best practices and get some alternative ideas.
That’s what my Data Governance Mastermind gives you: space to reflect with the support of your peers and practical solutions you can implement.
What is a mastermind?
Mastermind groups are the definition of ‘sharing is caring’. It’s you and your fellow peers – people who do what you do - gathering to brainstorm, problem solve, set goals and be each other’s support network.
At the Data Governance Mastermind, you will meet and learn from other people implementing Data Governance initiatives. 
It’s a one-day event, on Zoom. One of the benefits of attending is you’ll get 30 minutes in the ‘hot seat’ where you can share something you’re struggling with and get input from the group. 
What you can expect during the day
Discussions about different aspects of Data Governance and the opportunity to share what’s worked for you.
Tailored advice specific to your situation from me.
Insights from other people implementing Data Governance about what’s worked for them, what hasn’t worked, and how they have tackled issues.
30 minutes in the hot seat so you can share something you need help with and get practical suggestions from the rest of the delegates.
Time to reflect and share learnings from discussions so you have your key takeaways written down, ready to take back to work with you.
Get to know other Data Governance professionals and build a support network
Get an action plan and confidence to take your next steps with Data Governance
Get ready to discover new ways of approaching your Data Governance challenges, while getting to know professionals from a range of industries.
You will:
Get a clear action plan to take away with you to tackle your specific Data Governance issues.
Develop a wider network of supportive Data Governance professionals, people got your back and will be available to continue to network and ask advice or in the future.
Leave with the confidence that you're not alone in tackling these issues. There are other people going through similar experiences that are willing to help you out.
Is attending a Mastermind right for me? 
Every individual's Data Governance journey is unique. Take my scorecard to determine if my Mastermind programme is the right fit for you and will effectively support your specific needs. You can also find out more about the day on my website.

The Data Governance Coach 

Data Management

Professional Development

A day of Data Governance, support, networking, and answering your questions. Join me for my 1 Day Data Governance Mastermind where you get allocated time to get specific advice on your current Data Governance challenges and get the chance to network with others in similar situations.

1 Day Data Governance Mastermind

1 Day Data Governance Mastermind Workshop

<p data-key="34" id="isPasted" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Our STGO Awareness Training</strong></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">STGO Awareness Training is for drivers and operators who carry abnormal loads and covers the legislation around the carriage of abnormal loads, the rules and regulations relating to all aspects of this as well as the potential difficulties drivers and operators face when carrying this type of cargo.&nbsp;</span></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" id="isPasted" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">STGO Regulations and Compliance:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">In-depth exploration of STGO regulations and legal requirements.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Understanding the specific permits and approvals needed for special transport.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Compliance with weight limits, dimensions, and route restrictions.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;">►<span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Escort Vehicles and Their Role:</strong></span></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Overview of the purpose and responsibilities of escort vehicles in special transport.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Detailed examination of escort vehicle equipment and communication systems.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Techniques for effective coordination between the main transport vehicle and escort vehicles.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;">►<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Safe Loading Practices:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Importance of proper vehicle loading for overall safety and compliance.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Load distribution and securing methods to prevent accidents and damage.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Hands-on demonstrations and simulations for safe loading procedures.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">►&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Route Planning and Risk Management:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Comprehensive understanding of route planning for STGO, considering infrastructure, traffic, and potential obstacles.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Risk assessment and mitigation strategies to ensure safe transportation.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">►&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Emergency Response and Incident Management:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Training on emergency procedures in case of accidents or unforeseen events.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Development of incident response plans to handle emergencies effectively.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">&nbsp;</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification and Assessment:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Participants will undergo assessments to evaluate their understanding of the course material.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Successful completion will result in a certification demonstrating competency in STGO awareness, escort vehicle operations, and safe loading practices. This online course is ideal for professionals involved in the transportation industry, logistics, and anyone seeking to enhance their expertise in the safe and legal handling of special transport and goods overseeing. Participants will leave with the knowledge and skills necessary to contribute to the efficient and secure transportation of oversized or special goods.<span data-key="37" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course delivered Online</span></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All our courses are 7 hours and count towards your 35 hours CPC Periodic Training.</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" fr-original-style="" style="box-sizing: border-box;"><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course cost includes VAT and CPC upload fee.&nbsp;</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></p>

Our STGO Awareness Training
STGO Awareness Training is for drivers and operators who carry abnormal loads and covers the legislation around the carriage of abnormal loads, the rules and regulations relating to all aspects of this as well as the potential difficulties drivers and operators face when carrying this type of cargo. 
STGO Regulations and Compliance:
In-depth exploration of STGO regulations and legal requirements.
Understanding the specific permits and approvals needed for special transport.
Compliance with weight limits, dimensions, and route restrictions.
► Escort Vehicles and Their Role:
Overview of the purpose and responsibilities of escort vehicles in special transport.
Detailed examination of escort vehicle equipment and communication systems.
Techniques for effective coordination between the main transport vehicle and escort vehicles.
► Safe Loading Practices:
Importance of proper vehicle loading for overall safety and compliance.
Load distribution and securing methods to prevent accidents and damage.
Hands-on demonstrations and simulations for safe loading procedures.
► Route Planning and Risk Management:
Comprehensive understanding of route planning for STGO, considering infrastructure, traffic, and potential obstacles.
Risk assessment and mitigation strategies to ensure safe transportation.
► Emergency Response and Incident Management:
Training on emergency procedures in case of accidents or unforeseen events.
Development of incident response plans to handle emergencies effectively.
Certification and Assessment:
Participants will undergo assessments to evaluate their understanding of the course material.
Successful completion will result in a certification demonstrating competency in STGO awareness, escort vehicle operations, and safe loading practices. This online course is ideal for professionals involved in the transportation industry, logistics, and anyone seeking to enhance their expertise in the safe and legal handling of special transport and goods overseeing. Participants will leave with the knowledge and skills necessary to contribute to the efficient and secure transportation of oversized or special goods.
Course delivered Online
All our courses are 7 hours and count towards your 35 hours CPC Periodic Training.

Course cost includes VAT and CPC upload fee. 


Total Compliance 

Driving & Vehicles

Compliance & Safety

STGO Awareness/ Escort vehicles & Safe Loading of Vehicles - Online

Reading

Nottingham

Dickson Training Ltd

First Line Management Course

Classroom Course

Online Course

Brighton

Southend on Sea

Rotherham

Slough

Portsmouth

Bingley

Paisley

Birmingham

Luton

Northampton

Bedford

Liverpool 

Swansea

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Enhanced Reflective Practice:&nbsp;</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Continuous Learning:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Emotional Support:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Feedback and Validation:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ethical Guidance:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Networking and Collaboration:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professional Accountability:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.</span></p>

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.

The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time <em fr-original-style="" style="box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</em>. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact <span style="color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="color: rgb(209, 72, 65);">admin@bornattherighttime.com</span> to find out more).&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Content</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Relationship building and avoiding conflict and t</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">he factors underpinning challenging situations and difficult conversations&nbsp;</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">System structures which negatively affect effective communication and collaboration&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The impact of trauma and use of trauma informed practice&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ways to create professional, meaningful connection with parents/carers in the current context.<br fr-original-style="" style="box-sizing: border-box;"></span></span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</span></li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

SENCO

Midwifery

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

Loughborough

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			<p>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.</p>
			<div><i></i> 2 x 180mins</div>
			<div><i></i>  £445.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h4><span>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.<br /></span></h4>
<h4><span>We will look at what constitutes a Difficult Conversation; the negative feelings that these types of situations generate which can lead to avoidance; and the benefits to both parties of talking and seeking a positive outcome.<br /></span></h4>
<h4><span>We will move on to explore the conversation itself in terms of preparation; the process including the opening which is the part which people often find the hardest.<br /></span></h4>
<h4><span>&gt;We will finish the session off by giving the participants the opportunity to experience the opening through a rolling role play using a case study. <br /></span></h4>
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<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT</strong></p>
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<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h3>By the end of the session Participants will be able to:</h3>
<ul>
<li>Define what a Difficult Conversation is.</li>
<li>Describe the benefits of having these conversations and why we often avoid them.</li>
<li>Explain what they can do to prepare for a Difficult Conversation.</li>
<li>List the different stages in the Difficult Conversation process.</li>
<li>Demonstrate their ability to open a Difficult Conversation in a role play situation.</li>
</ul>
<p></p>

Mpi Learning - Professional Learning And Development Provider

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations

Contents:
- Workshop Overview
- Topics
- Who should attend
- Group Rates
- Chynna Clayton Bio
- Kate Wood Bio
- Past Attendee Feedback




EA/PA Excellence Workshop
We are delighted to announce three dates for our exclusive EA/PA Excellence Workshop facilitated by Kate Wood and keynoted by Chynna Clayton "Body Woman" to Michelle Obama former First Lady of the United States of America. 
Our aims for this workshop:
Build and maintain resilience in the face of ever-increasing demands on time and energy
Add to best-practice strategies for strengthening relationships online with colleagues, clients and key stakeholders
Develop influencing skills to confidently handle difficult front-line situations and people
Topic 1
Handling pressure with resilience

Recognise what's within your control and how to let go of what's not
Learn the science behind negative thinking and how to retrain your brain for maximum impact
Explore how to find the bright spot in your ever-changing workstack for motivation
Topic 2
Strengthening working relationships online
Understand why online working makes it difficult to get people to do what you need
Discover how best to build trust and connection when working remotely and in hybrid environments
Learn the key do's and don'ts for virtual communication
Topic 3
Managing time and boundaries
Use conflict-handling strategies confidently for long-term benefits
Practice ways to hold your ground without damaging your reputation
Create and maintain boundaries for personal effectiveness
Keynote Address with Q&A from the audience:
Keynote from Chynna Clayton former assistant to First Lady of the United States, Michelle Obama.
Opportunity for the audience to take part in a Q&A with Chynna on how to excel within an administration role



Who will attend?
PA's
EA's
Administrative roles
This workshop is open to females, male including trans women/males and non-binary professionals.







Group Rate Discounts
Group discounts are on request - please call 0800 949 9111 or email support@ownyoursuccess.co.uk if you need support around this matter. 





Chynna Clayton Bio
Keynote Speaker
 

Empathetic, strategic, and meticulous about the details, Chynna Clayton has built a career enabling some of the world’s most influential leaders to excel in high-stress environments.
Chynna is the founder and CEO of Matriarch Made Development, a consulting firm that helps organizations develop high performing administrative teams and identify and address overall operating structure
and events logistics inefficiencies. From helping leaders figure out their onboarding, communication flow, event logistics and how to further develop the talents of their teams, Chynna supports leading organizations in creating a systematic approach to tackling business/events challenges and bottlenecks.
Prior to Matriarch Made, Chynna worked in the personal office of Barack and Michelle Obama as their Director of Travel and Event Operations. Her career also includes administrative roles at Disney and the White House where she served as “body woman” to Mrs. Obama during the Obama Administration.
Chynna graduated from University of Florida with a B.S. in Event Management and Political Science and a minor in Business. She currently resides in Washington, DC with her wife, Retired Naval Chief Petty Officer, Katina Hoyles.
Chynna was featured in Michelle Obama’s latest book, The Light We Carry

“She could adapt in all types of environments, remain­ing unflappable in the face of change. On any given day, I might go from having a conversation with a group of students at a school to filming a television show or recording a podcast. I could meet with a world leader or the head of a philanthropic organization and then have dinner with A-list celebrities. It was Chynna facilitating every move.”
— Direct Quote from Michelle Obama in The Light We Carry
Chynna Featured on The Michelle Obama's Podcast




Kate Wood
Workshop Facilitator 

 
Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with. 
Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is in improving working relationships between roles and functions, supporting people to discover how to be their best selves at work. She does this in the auto-motive industry, financial services, medical teams, charities, global media, retail, education systems and the arts.
When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside.
Kate's training & qualifications
CTI Co-Active certified coach, ICF registered (CPCC) (PCC)
Coach supervisor (ESQA) (EMCC)
Lean Six Sigma Black Belt
Lumina Sparks practitioner
Hay Group Leadership Styles & Climate accredited coach
Human Capital Institute certified in human capital strategy
Sheppard Moscow advanced business consulting
Conflict management trained (Thomas-Kilman instrument)
Chartered Institute of Marketing Diploma



So, will you be joining us? 🤔
See what our attendees said here. 



Own Your Success

Learning & Development

Business Leadership

Administrative Assistant

Career Development

Leadership Skills

Personal Assistant

Executive Assistant

Corporate Learning & Development

Ethical Leadership

Discover how to elevate your career as an executive assistant or personal assistant with our comprehensive EA Mastery Workshop. Gain new skills, strategies, and tools to maximize your impact and achieve success.

EA/PA Excellence Workshop Virtual

Early release

General release

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			<h2>Description</h2>		</div>
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			<p>The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader's job.</p>		</div>
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										<span>Understand the circumstances that lead to difficult conversations.</span>
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										<span>Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course. </span>
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										<span>High-quality e-learning content. </span>
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										<span>Course completion certificate.</span>
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										<span>Learn practical ways of handling difficult conversations.</span>
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										<span>Recognize the warning signs of impending aggression.</span>
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										<span>Communicate effectively in order to build stronger relationships and better outcomes.</span>
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										<span>Perfect course for managers who are responsible to help every team member improve.</span>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Introduction</strong></td>
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					<td>▶</td>
					<td>Introduction - Welcome from Alan Stevens</td>
					<td><span>FREE</span> </td>
					<td><span>🕐 00:02:00</span></td>
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					<td colspan="4"><strong>Difficult Conversations</strong></td>
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					<td>▶</td>
					<td>Why Are Some Conversations Difficult?</td><td><span>🕐 00:02:00</span></td>
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					<td>Preparation</td><td><span>🕐 00:02:00</span></td>
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					<td>Set-Up and Room Layout</td><td><span>🕐 00:03:00</span></td>
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					<td>How to Start the Conversation</td><td><span>🕐 00:02:00</span></td>
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					<td>Active Listening and Responding</td><td><span>🕐 00:02:00</span></td>
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					<td>Ask Open and Supportive Questions</td><td><span>🕐 00:02:00</span></td>
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					<td>Focus on Facts, Not Personalities</td><td><span>🕐 00:01:00</span></td>
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					<td>Use of Tone and Body Language</td><td><span>🕐 00:02:00</span></td>
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					<td>Exploring Alternative Solutions</td><td><span>🕐 00:01:00</span></td>
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					<td>Handling Challenge</td><td><span>🕐 00:03:00</span></td>
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					<td>How to Close a Difficult Conversation</td><td><span>🕐 00:02:00</span></td>
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					<td>Summary - What We've Covered</td><td><span>🕐 00:01:00</span></td>
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					<td>Thank You and Next Steps</td><td><span>🕐 00:01:00</span></td>
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					<td colspan="4"><strong>Mock Exam</strong></td>
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					<td>Mock Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Final Exam</strong></td>
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					<td>Final Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Order Your Certificate</strong></td>
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					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
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Description The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular,

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