1777 Educators providing Courses

Coaching4decision

coaching4decision

Bromley Kent

My story. Hmm. Writing my story caused a great deal for me and this was the last section I completed on the website. Why? There are 2 reasons: I am reluctant to talk about myself. I am an introvert and observing others while I complete my internal thinking processes is the way I operate. I value honesty but I am also very private. I generally want to support others and being vulnerable about my own struggles is difficult for me as I don’t want to be a burden for others. Or if I achieve great results, I also tend to stay modest as I don’t want to “show off”. This behaviour is something I had to work on during my adult years, however I still carry traits. I also do not like to talk a lot. I always just say as much as necessary to give the information needed. I am very curious and insightful, I typically strive to move past appearances and get to the heart of things. I am reserved and quiet. But not shy. When I communicate, I do that with warmth and sensitivity. Other times, I speak with passion and conviction. My personality is reflected greatly during my coaching sessions as I possess exceptional listening skills, I understand peoples’ true motivations, feelings, and needs. I pick up key words and I observe my clients through all my senses. I listened to many great speakers, coaches, mentors, leaders, writers sharing their stories where they related to their audience and connected their purpose to their own lives. I admired them and I understood that sharing my own story can make a huge impact on how I express myself and how I introduce myself to my audience. I really wanted to select a story that truly aligned with my values rather than one that offered me status or material gain.

Dm Training Consultants Ltd

dm training consultants ltd

Portlethen

I have spent over 25 years in the hospitality business, working and understanding people at all levels of customer service. Initially I worked in various hotels throughout Scotland learning all aspects of customer service journey and working at high levels of customer service delivery. I do love to see customer service carried out naturally and without Donna Matherseffort where customer service facing staff just ‘get it’. All too often unfortunately we see businesses who focus on customers now and again but not tapping into the detail or emotions that go along with delivering something special for your customers. I started DM Training in 2006 to help put some of my experiences and knowledge into practice and deliver training to help businesses rise to the ever increasing challenges we come across in today’s market place. Having my own business has been a real life challenge but the rewards personally have been exciting and it has enabled me to look at the things in life that really matter. Firstly, I have learnt that in order to capture your audience when in a training role, make it fun and appealing to everyone. Doesn’t matter the subject area, if its not captured your audience then it is not being effective. Secondly - you can if you think you can. By delivering training using this principle you can deliver effective training that matters and get results. My training has taken me all over Scotland delivering training to a variety of organisations at various levels and this is what makes it exciting and keeps the energy alive. I do hope you get a chance to come along to one of our training courses on offer and enjoy the experience.