889 Courses

Unlock your potential as a storyteller with our Screenwriting Course! From mastering story development to understanding the business of screenwriting, embark on a transformative journey to become a skilled screenplay writer. Dive into creative writing, learn industry insights, and refine your craft. Enroll now and script your path to success!

Master the legal landscape of business and gain a competitive edge. This comprehensive Diploma in Business Law equips you with the essential legal knowledge to navigate the complexities of modern business.

Service Level Agreements (SLAs) are extensively utilised to define the scope of work and key responsibilities between a customer and a service provider. It is fundamental that all relevant personnel are familiar with the defining characteristics of SLAs and how the design and implementation of these contracts can impact operational efficiency and brand reputation. PARTICIPANTS WILL LEARN HOW TO: Understand why SLAs are so important for good business management Apply a process to develop effective SLAs that define service level expectations and drive desired behaviours Identify methods by which the SLA can be measured and performance monitored Have an understanding of KPI’s and the relevance of critical success factors COURSE TOPICS INCLUDE: Procurement cycle, process structure and tendering Best practice contract management and the 3 C’s Supplier performance measurement and KPIs SLA use, benefits and application The SLA development process The monitoring and control of SLAs