Northampton

We offer a range of customer service training courses to equip people with the skills and knowledge needed to deliver the very best customer experience. Each of our courses will be bespoke designed to align with your business and meet you and your teams learning needs. 
All of our training is engaging as well as insightful. Learn more about our Customer Excellence training here. 


Beyond Theory: business training & coaching

Employee Engagement

Leadership Skills

Leadership Development

Professional Development

Institute of Leadership & Management (ILM)

Customer Excellence Training

Your course will be bespoke designed to meet your business needs. You can come to us, we can come to you or we can do it online. The choice is yours. 
All of our training is engaging as well as insightful. Please see details of our modules here. 


Bespoke and One-off Courses and Workshops

Use the MBTI to discover your personality preferences - those habits that help and hinder your progress. Your course will be bespoke designed to meet your business needs, enabling you to improve relationships and teamwork at work and beyond. You can come to us, we can come to you or we can do it online. The choice is yours. 
All of our training is engaging as well as insightful. Learn more about our MBTI training here. 


MBTI (Myers Briggs Type Indicator) : personality profiling

Your course will be bespoke designed to meet your business needs. You can come to us, we can come to you or we can do it online. The choice is yours. 
A minimum of 4 half day modules are needed to achieve accreditation. Please see details of our modules here. 
Our Engaging Leadership training has been mapped to Level 5. This means that all participants on our Institute Approved training will have access to student membership with The Institute of Leadership. Following completion of your course the Institute will provide external recognition of your learning. You will receive a Certificate of Achievement from us, plus automatic upgrade to professional membership for the remainder of your student membership term. You’ll also receive a membership certificate, post-nominals (if Associate, Member or Fellow) and a digital credential to share on social media. 

Coaching & Mentoring Skills - accredited by the Institute of Leadership 

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">Do you feel that your work life isn&#39;t all it could be? then this coaching programme is for you. It will help you understand what is limiting you and will give you the tools and techniques to overcome what is holding you back.</span></p>

Do you feel that your work life isn't all it could be? then this coaching programme is for you. It will help you understand what is limiting you and will give you the tools and techniques to overcome what is holding you back.

Traction Coaching

Personal Productivity

Want to improve your confidence? Sign up for our free on demand Confidence Bootcamp

Confidence

General Admission

Harpenden

<p>This is an essential programme for managers or members of staff (or students) who need to be able to read and summarise information on screen faster and more effectively. The session focuses on the different types of reading style and encourages better retention of written material through the use of specific speed-reading techniques.</p>By the end of this programme participants will be able to:<ul><li>Explain the principles of speed reading</li><li>Understand the barriers to reading</li><li>Use different reading styles according to the information being read</li><li>Read more effectively from tablet and computer screens</li><li>Co-ordinate eye movements better</li><li>Minimise any poor reading habits</li><li>Increase reading speed by over 50%, without losing comprehension</li><li>Improve retention of information using specific techniques</li></ul><p>The programme focuses on how to maximise reading from electronic devices by exploring techniques which will reduce eyestrain and improve reading effectiveness. The session also explains different types of reading styles and how to learn new, positive reading habits.</p><section>
                    <h3>1 An introduction to speed reading</h3><ul><li>The history of speed reading</li><li>Assumptions about reading</li><li>The process of reading</li><li>Schema and its influence on interpretation</li><li>Eye/brain relationship</li><li>How our brain processes written information</li></ul> <h3>2 Minimising barriers to reading</h3><ul><li>Understanding eye tics</li><li>Mouthing</li><li>The influence of different light sources</li><li>Body clocks and making use of natural patterns</li></ul> <h3>3 Reading styles</h3><ul><li>Importance of choosing the right reading style</li><li>Speeds and their influence on retention</li><li>Reading for pleasure</li><li>Proof reading</li><li>Scanning</li><li>Skimming</li><li>Reading for retention</li><li>SQRW principles</li></ul> <h3>4 Reading from electronic devices</h3><ul><li>The challenge of reading from screens</li><li>Importance of breaks and proper display screen evaluation</li><li>Calibrating screens and background colours</li><li>Formatting documents</li><li>Using eye guides</li></ul> 


                </section>

The In House Training Company

Office Skills & Productivity

Learning Strategies

Study Skills

Memory & Study Skills

Speed Reading

Screen-reading for speed and retention (In-House)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Receptionist with Agenda Organisation and Time Management Diploma</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Elevate your Receptionist skills with our comprehensive Receptionist with Agenda Organisation and Time Management Diploma. Master customer service, office administration, and time management as a professional Receptionist. Secure your spot to become an indispensable Receptionist today. <br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Identify the core roles and responsibilities of a Receptionist.</li><li fr-original-style="" style="box-sizing: border-box;">Apply customer service techniques specific to a Receptionist role.</li><li fr-original-style="" style="box-sizing: border-box;">Manage office administration tasks as a proficient Receptionist.</li><li fr-original-style="" style="box-sizing: border-box;">Implement effective scheduling and time management as a Receptionist.</li><li fr-original-style="" style="box-sizing: border-box;">Utilise productivity tools to enhance your Receptionist efficiency.</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">More Benefits:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">LIFETIME access</li><li fr-original-style="" style="box-sizing: border-box;">Device Compatibility</li><li fr-original-style="" style="box-sizing: border-box;">Free Workplace Management Toolkit</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Key Modules from Receptionist with Agenda Organisation and Time Management Diploma: <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Role and Responsibilities of a Receptionist: </strong>Understand the scope and duties that come with being a Receptionist.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service Skills for a Receptionist: </strong>Develop exceptional customer service skills crucial for a Receptionist.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Office Administration:</strong> Hone administrative skills and learn how to manage the front desk like a seasoned Receptionist.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Scheduling and Time Management: </strong>Acquire the art of scheduling and time management to excel as a Receptionist.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Psychology of Time Management: </strong>Gain a psychological perspective on time management for a more effective Receptionist role.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Productivity Techniques And Tools:</strong> Learn various productivity techniques and tools to elevate your performance as a Receptionist.</p></li></ul><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">

                        </div>

Empower UK Employment Training

Approved Training Organisation (ATO)

Time Management

Receptionist

Flight Time Limitations (FTL)

Hotel Receptionist

Receptionist with Agenda Organisation and Time Management Diploma

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Is life serving you up a bunch of lemons right now? Are you tired of feeling crappy but not quite sure how to get back to being you?&nbsp; Are you looking for something kind but effective, practical and helpful? A dose of hope without all the schmultzy &#39;yay you!&#39;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Look no further. We&#39;re pretty sure that this little gem is exactly what you&#39;re looking for. We&#39;re not going to give you a lecture on the power of positivity, we&#39;re not going to tell you that all of your crap will make you stronger, or happier longer term. &nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What <em fr-original-style="" style="box-sizing: border-box;">will </em>we do? &nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">We&#39;ll darn well acknowledge that it&#39;s tough. We&#39;ll make it clear that it&#39;s no fun, and that you&#39;re tired of it all and want something better. We&#39;ll even hear you out when you say you can&#39;t even any more.&nbsp; And then...</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Then we&#39;ll share a bit about how brains work, how they tend to notice the negative and how you can train them to do it less.</li><li fr-original-style="" style="box-sizing: border-box;">We&#39;ll explore the reason why taking time to notice any tiny positives works and how to build it into a habit.</li><li fr-original-style="" style="box-sizing: border-box;">We&#39;ll talk about things like &#39;wiggle room&#39; and taking charge when you&#39;re not in control.</li><li fr-original-style="" style="box-sizing: border-box;">And we&#39;ll focus on the power of choice and baby steps.</li></ul><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This is a brand new piece of content for us, so we&#39;ve got 10 spaces on offer completely free! &nbsp;All we ask is that you make sure you can join us for the session (its not recorded) and that you let us know what you thought afterwards.</strong></div><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></div><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">We hope that you can join us!</strong></div>

Happy Human Training

Self Help

Personal Development

Emotional Resilience

Mental Resilience

Positive Psychology

A webinar about the simple stuff and how it can help get you through when everything else feels too tough.

When Life Gives You Lemons...

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>Individuals taking this course are business professionals seeking to develop or increase their emotional intelligence.</p>Overview<p>In this course, you will explore the concept of emotional intelligence. You will:<br />Identify the components of emotional intelligence and recognize how emotional intelligence benefits organizations.<br />Assess and develop your personal emotional intelligence competencies.<br />Assess and develop your social emotional intelligence competencies.<br />Practice emotional intelligence in common workplace scenarios.</p><p>It was once believed that intelligence was the metric that would determine a person's success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you'll succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, you'll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills.</p></div><div id="course-pills-2"><h4>Recognizing the Benefits of Emotional Intelligence</h4><ul><li>Define Emotional Intelligence</li><li>Recognize EQ's Impact on Work Experience</li></ul><h4>Increasing Your Personal Emotional Intelligence in the Workplace</h4><ul><li>Develop Your Level of Self-Awareness</li><li>Develop Your Self-Regulation Skills</li><li>Develop Your Motivation</li></ul><h4>Increasing Your Social Emotional Intelligence in the Workplace</h4><ul><li>Develop Your Empathy</li><li>Develop Your Social Skills</li></ul><h4>Practicing Emotional Intelligence in the Workplace</h4><ul><li>Practice Emotionally Intelligent Leadership</li><li>Build an Emotionally Intelligent Team</li><li>Manage Change</li><li>Manage Conflict</li><li>Coach for Performance</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Emotional Intelligence for Business Professionals (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Emotional Intelligence for Business Professionals (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Emotional Wellbeing

Emotional Intelligence (EQ)

Master Your Emotions

Emotional Literacy

Trainers Course

Emotional Intelligence for Business Professionals (Second Edition)

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Anyone working within leadership, or aspiring to transition into leadership, who would like to professionalize their skills and competencies will benefit from this course.</p>Overview<p>Learn to thrive in a volatile and changing world Build employee engagement in a precarious work environment Leverage fundamental values to build a better workplace Develop a culture of change Plan a path to the future</p><p></p><p>Change is both inevitable and necessary, yet potentially disruptive. Leading change efforts requires building credibility, communicating effectively, developing trust, making decisions, and demonstrating confidence. This course will help you to cultivate the leadership skills that you need to influence others and guide them through times of change.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Building a Sustainable Organization</h3> <ul> <li>Seeing the Need for a New Type of Leadership</li> <li>Choosing to Be an Authentic Leader</li> <li>Rebuilding Confidence</li> <li>Decentralizing Power</li> </ul> <h3>2. Values and Engagement in a New Reality</h3> <ul> <li>Engaging in the 21st Century</li> <li>Measuring Employee Engagement</li> <li>Developing Highly Engaged Employees</li> <li>Tapping into Discretionary Energy</li> <li>Embracing Differences</li> <li>Building a Sustainable Organization</li> <li>Integrating Engagement into Your Culture</li> <li>Building a Passion for Excellence</li> <li>Inspiring Trust</li> <li>Reaping the Benefits of Trust</li> </ul> <h3>3. Making Change the New Normal</h3> <ul> <li>Facing Complexities</li> <li>Navigating Fluid Environments</li> <li>Harnessing the Power of Change</li> <li>Applying Intuition</li> <li>Creating Profound and Sustainable Change</li> <li>Understanding the Phases of Change</li> <li>Engaging Stakeholders</li> <li>Leading Through the Transition</li> </ul> <h3>4. Planning for the Road Ahead</h3> <ul> <li>Managing Issues of the 21st Century</li> <li>Working Within the New Cultural Reality</li> <li>Avoiding Traps and Pitfalls</li> <li>Challenging How Teams Are Managed</li> <li>Building a Vision</li> <li>Managing with Purpose</li> </ul></div>

Global Leadership

Sustainable Leadership

Sustainability Leadership

Business Leadership

Leading Change in a Complex World

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Within the basic four&nbsp;colour&nbsp;energies are contained two sets of opposites.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Underlying each pair of opposites there is a TENSION.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This tension acts like a force, just like gravity. &nbsp; You cannot see&nbsp;it,&nbsp;you cannot hear it or touch it with your hands. &nbsp; You will, however, experience the impact of the tension.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We each make a choice in how we perceive this tension. &nbsp;We can choose to be proactive and use this tension to create win/win outcomes. &nbsp;We can choose to be reactive and disconnect from the energy viewing it as a negative.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The choice we make determines our results.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It is important to remember, we make our own choice. &nbsp; The person who represents your opposite energy is not responsible for your choice.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When you&rsquo;re proactive in engaging with this tension you achieve successful dynamics. &nbsp;Become reactive with this tension and you will experience dysfunctional dynamics.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/24bd9347-eb1e-4a9c-87b0-bc006b591fe3/af498831-25fb-4d00-8dd0-b9467a6a4096/original.jpeg" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Opposite Colour Energies</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Blue &amp; Yellow are Opposite&nbsp;Colours</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The tension between Blue energy &amp; Yellow energy is based around&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">IDEAS</strong>&nbsp;and&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PROCESSES</strong>.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Red &amp; Green are Opposite&nbsp;Colours</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The tension between Red energy &amp; Green energy is based around&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">TASKS</strong>&nbsp;and&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PEOPLE.</strong></p>

Within the basic four colour energies are contained two sets of opposites.
Underlying each pair of opposites there is a TENSION.
This tension acts like a force, just like gravity. You cannot see it, you cannot hear it or touch it with your hands. You will, however, experience the impact of the tension.
We each make a choice in how we perceive this tension. We can choose to be proactive and use this tension to create win/win outcomes. We can choose to be reactive and disconnect from the energy viewing it as a negative.
The choice we make determines our results.
It is important to remember, we make our own choice. The person who represents your opposite energy is not responsible for your choice.
When you’re proactive in engaging with this tension you achieve successful dynamics. Become reactive with this tension and you will experience dysfunctional dynamics.

The Opposite Colour Energies
Blue & Yellow are Opposite Colours
The tension between Blue energy & Yellow energy is based around IDEAS and PROCESSES.
Red & Green are Opposite Colours
The tension between Red energy & Green energy is based around TASKS and PEOPLE.

colour-energies.com

Team Building

Insights

Insights Discovery

Gain insights into how to master the dynamics of the opposite colour energies and see the dynamics within your team shift towards healthy relationships.  Watch as your bottom line improves as suddenly more is getting done in a smarter way.

Mastering the Dynamics of the Colour Energies

Early Bird Discount

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" style="color: rgb(34, 177, 77); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(34, 177, 77);">CPD Accredited, Interactive&nbsp;Short Course</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">2 hr session</li><li fr-original-style="" style="box-sizing: border-box;">What is Attention Deficit Disorder?</li><li fr-original-style="" style="box-sizing: border-box;">How can you best understand, and thus cope and help those affected?</li></ul><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents:</strong><ul id="isPasted" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is ADHD</li><li fr-original-style="" style="box-sizing: border-box;">ADHD as part of the Autistic Spectrum</li><li fr-original-style="" style="box-sizing: border-box;">How to help you cope if you have ADHD</li><li fr-original-style="" style="box-sizing: border-box;">How to cope with children who have ADHD</li><li fr-original-style="" style="box-sizing: border-box;">Great for teachers and TAs in schools, others who work with people who have ADHD, and of course, those with ADHD themselves</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">Benefits of this Short Course:</h2><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Boys are around 4 x as likely to have ADHD</li><li fr-original-style="" style="box-sizing: border-box;">Worldwide, 5% of people have it - that is 1 out of every 20!</li><li fr-original-style="" style="box-sizing: border-box;">The figure for this is estimated to be higher in the UK</li><li fr-original-style="" style="box-sizing: border-box;">This means that every single classroom in the UK will have at least one child or young people with Attention Deficit Hyperactive Disorder</li><li fr-original-style="" style="box-sizing: border-box;">Learn more about the condition and how you can help them cope and take part in &#39;normal&#39; life.</li></ul><h2 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h2>

CPD Accredited, Interactive Short Course
2 - 3.5 hr sessions
What is Attention Deficit Disorder?
How can you best understand, and thus cope and help those affected?
Course Contents:
What is ADHD
ADHD as part of the Autistic Spectrum
How to help you cope if you have ADHD
How to cope with children who have ADHD
Great for teachers and TAs in schools, others who work with people who have ADHD, and of course, those with ADHD themselves
Benefits of this Short Course:
Boys are around 4 x as likely to have ADHD
Worldwide, 5% of people have it - that is 1 out of every 20!
The figure for this is estimated to be higher in the UK
This means that every single classroom in the UK will have at least one child or young people with Attention Deficit Hyperactive Disorder
Learn more about the condition and how you can help them cope and take part in 'normal' life.




Pochat Training

Neurodiversity

ADHD (Attention Deficit Hyperactivity Disorder)

Coping With ADHD

Body doubling Short Flo Session for self-employed or employed women. It can feel isolating and lonely working from home or on the road. Procrastination and other mind games can make you feel stuck and unmotivated. Boost your productivity, accountability and connection with The Flo Sessions. Short Flo is a 2-hour 15-minute session which includes a grounding practice and intention setting at the beginning, to bring us into our working head space. We will work in sprints of 50 minutes with a short wellbeing break (optional). We will close with a personal review and group cheerleading, ending on a high to launch you into the rest of the day. Even if you are more of an introvert, these sessions are for you, there is no pressure to talk to the group, we will use chat to share our intentions but you don't even need to do that if you'd rather not. Discover the benefits of body doubling and how it can help you to do the work! No more faffing about, get focused, get into flow and feel part of a community of women who's collective energy can push you towards your goals.

The Flo Coach

Boost your productivity and focus with The Flo Sessions

The Flo Sessions - Short Flo

<p dir="ltr" id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Whether you are embarking on your coaching journey or boast a wealth of coaching experience, Systemic Coaching Supervision presents a vibrant resource for professional and personal growth. This unique approach employs a systemic perspective to review your interactions with teams, organisations, couples, and individuals, while also delving into the dynamics within yourself. You will take another stride toward mastering the art of working with complex systems through Systemic Coaching Supervision. Guided by one of our seasoned supervisors, this process will:</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">1. Heighten your self-awareness as a coach.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">2. Unearth strategies to enhance the depth and breadth of your coaching practice.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">3. Strengthen your commitment to ethical conduct and best coaching practices.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">4. Recharge and rejuvenate yourself for the demands of this rewarding but challenging work.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Within a nurturing cohort, you will encounter the same level of collaboration and wisdom that you have grown to rely on in Organisation and Relationship Systems Coaching (ORSC&trade;). CRR Global&rsquo;s coaching supervision, rooted in systemic principles, provides invaluable support for the vital work you undertake with teams and intricate systems.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Our team coaching supervision sessions fulfil the requirements for your</span><a href="https://coachingfederation.org/credentials-and-standards/team-coaching#:~:text=By%20earning%20the%20ACTC%2C%20candidates,advanced%20skills%2C%20expertise%20and%20experience." fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;</span><span style="color: rgb(5, 99, 193); box-sizing: border-box;" fr-original-style="color:#0563c1;">Advanced Certification for Team Coaches (ACTC) accreditation via the ICF.</span></a></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Intimate groups</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Engage in a virtual program consisting of four 75-minute sessions</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Cultivate this beneficial routine for coaching professionals</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Partake in systems-inspired introspection led by an experienced ORSC coaching supervisor</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Further enrich your skills in team and systems coaching, elevate self-awareness, and explore ethical standards and best practices</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Utilise a framework that facilitates system alignment and collective action</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Eligible for five hours of ICF resource development credits</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Fulfil the required five hours of group coaching supervision needed for the Advanced Certification in Team Coaching (</span><a href="https://coachingfederation.org/credentials-and-standards/team-coaching#:~:text=By%20earning%20the%20ACTC%2C%20candidates,advanced%20skills%2C%20expertise%20and%20experience." fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="color: rgb(5, 99, 193); box-sizing: border-box;" fr-original-style="color:#0563c1;">ACTC</span></a><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">). Explore the transformative power of reflective practice in enhancing your coaching skills. Utilising CRR Global&rsquo;s Meet, Reveal, Align &amp; Act model as your guide, you will reinforce your capacity for systems thinking and unpack your experiences to evolve as a more proficient practitioner.</span></p>

Whether you are embarking on your coaching journey or boast a wealth of coaching experience, Systemic Coaching Supervision presents a vibrant resource for professional and personal growth. This unique approach employs a systemic perspective to review your interactions with teams, organisations, couples, and individuals, while also delving into the dynamics within yourself. You will take another stride toward mastering the art of working with complex systems through Systemic Coaching Supervision. Guided by one of our seasoned supervisors, this process will:
 
1. Heighten your self-awareness as a coach.
2. Unearth strategies to enhance the depth and breadth of your coaching practice.
3. Strengthen your commitment to ethical conduct and best coaching practices.
4. Recharge and rejuvenate yourself for the demands of this rewarding but challenging work.
 
Within a nurturing cohort, you will encounter the same level of collaboration and wisdom that you have grown to rely on in Organisation and Relationship Systems Coaching (ORSC™). CRR Global’s coaching supervision, rooted in systemic principles, provides invaluable support for the vital work you undertake with teams and intricate systems.
 
Our team coaching supervision sessions fulfil the requirements for yourAdvanced Certification for Team Coaches (ACTC) accreditation via the ICF.
· Intimate groups
· Engage in a virtual program consisting of four 75-minute sessions
· Cultivate this beneficial routine for coaching professionals
· Partake in systems-inspired introspection led by an experienced ORSC coaching supervisor
· Further enrich your skills in team and systems coaching, elevate self-awareness, and explore ethical standards and best practices
· Utilise a framework that facilitates system alignment and collective action
· Eligible for five hours of ICF resource development credits
 
Fulfil the required five hours of group coaching supervision needed for the Advanced Certification in Team Coaching (ACTC). Explore the transformative power of reflective practice in enhancing your coaching skills. Utilising CRR Global’s Meet, Reveal, Align & Act model as your guide, you will reinforce your capacity for systems thinking and unpack your experiences to evolve as a more proficient practitioner.

CRR UK

Team Coaching Supervision for the Systems Coach

This live on-line training seminar provides an introduction for anyone who wants to learn more about the complex nature of domestic abuse. From spotting the early warning signs to the impact.  Sadly domestic abuse can be perpetrated by anyone and anyone can be a victim of domestic abuse.  It is a global societal issue and far more prevalent than many of us realise.
Latest statistics state that over £2.3 million people (aged 16 years and over) experience domestic abuse per year.
This equates to 1 in 4 women and 1 in 6 men
By attending this event you will gain an
• Increased understanding of domestic abuse
• Increased ability to recognise the early signs of domestic abuse 
• A PDF on next steps to support 
This on-line training workshop will introduce you to the types of domestic abuse and the tactics employed by the perpetrator.  By the end of the session attendees will feel confident in identifying domestic abuse and steps to support.  
This training workshop will provide the first step towards understanding a many layered and complex subject.  This will provide a good overview prior to delving deeper into specific forms of domestic abuse.
This training seminar will provide a good introduction for general public, frontline workers, volunteers, employers, managers, teachers, volunteers.
CPD credits are awarded with this workshop.
Attendees will receive handouts and an attendance certificate (if required).
This event is hosted by Julie Johns MBE. 
The workshop will be delivered as a 1 hour live Zoom event and is being offered at £30 per person. 

Safe Space Consultancy

Domestic Abuse

Family Assault

Child Protection

Independent Domestic Violence Advisor (IDVA)

Domestic Violence

Identifying Domestic Abuse (CPD).  A good introductory seminar for anyone who wants to learn about the complex nature of domestic abuse.  You will have increased knowledge of domestic abuse in general, an increased ability to identify the early signs of domestic abuse and knowledge of next steps to support.

Identifying Domestic Abuse

Early Bird

Virtual co-working/body doubling deep focus session. Come prepared with a task to work on. After a quick breath practice to focus our minds, we get down to business with a 50 minute work sprint. Review and celebrate to finish. For more information go to The Flo Sessions.

Networking

The Flo Sessions - Stop the faff and do the work

The Flo Sessions - Power Hour

Contents:
- Workshop Overview
- Topics
- Who should attend
- Group Rates
- Chynna Clayton Bio
- Kate Wood Bio
- Past Attendee Feedback




EA/PA Excellence Workshop
We are delighted to announce three dates for our exclusive EA/PA Excellence Workshop facilitated by Kate Wood and keynoted by Chynna Clayton "Body Woman" to Michelle Obama former First Lady of the United States of America. 
Our aims for this workshop:
Build and maintain resilience in the face of ever-increasing demands on time and energy
Add to best-practice strategies for strengthening relationships online with colleagues, clients and key stakeholders
Develop influencing skills to confidently handle difficult front-line situations and people
Topic 1
Handling pressure with resilience

Recognise what's within your control and how to let go of what's not
Learn the science behind negative thinking and how to retrain your brain for maximum impact
Explore how to find the bright spot in your ever-changing workstack for motivation
Topic 2
Strengthening working relationships online
Understand why online working makes it difficult to get people to do what you need
Discover how best to build trust and connection when working remotely and in hybrid environments
Learn the key do's and don'ts for virtual communication
Topic 3
Managing time and boundaries
Use conflict-handling strategies confidently for long-term benefits
Practice ways to hold your ground without damaging your reputation
Create and maintain boundaries for personal effectiveness
Keynote Address with Q&A from the audience:
Keynote from Chynna Clayton former assistant to First Lady of the United States, Michelle Obama.
Opportunity for the audience to take part in a Q&A with Chynna on how to excel within an administration role



Who will attend?
PA's
EA's
Administrative roles
This workshop is open to females, male including trans women/males and non-binary professionals.







Group Rate Discounts
Group discounts are on request - please call 0800 949 9111 or email support@ownyoursuccess.co.uk if you need support around this matter. 





Chynna Clayton Bio
Keynote Speaker
 

Empathetic, strategic, and meticulous about the details, Chynna Clayton has built a career enabling some of the world’s most influential leaders to excel in high-stress environments.
Chynna is the founder and CEO of Matriarch Made Development, a consulting firm that helps organizations develop high performing administrative teams and identify and address overall operating structure
and events logistics inefficiencies. From helping leaders figure out their onboarding, communication flow, event logistics and how to further develop the talents of their teams, Chynna supports leading organizations in creating a systematic approach to tackling business/events challenges and bottlenecks.
Prior to Matriarch Made, Chynna worked in the personal office of Barack and Michelle Obama as their Director of Travel and Event Operations. Her career also includes administrative roles at Disney and the White House where she served as “body woman” to Mrs. Obama during the Obama Administration.
Chynna graduated from University of Florida with a B.S. in Event Management and Political Science and a minor in Business. She currently resides in Washington, DC with her wife, Retired Naval Chief Petty Officer, Katina Hoyles.
Chynna was featured in Michelle Obama’s latest book, The Light We Carry

“She could adapt in all types of environments, remain­ing unflappable in the face of change. On any given day, I might go from having a conversation with a group of students at a school to filming a television show or recording a podcast. I could meet with a world leader or the head of a philanthropic organization and then have dinner with A-list celebrities. It was Chynna facilitating every move.”
— Direct Quote from Michelle Obama in The Light We Carry
Chynna Featured on The Michelle Obama's Podcast




Kate Wood
Workshop Facilitator 

 
Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with. 
Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is in improving working relationships between roles and functions, supporting people to discover how to be their best selves at work. She does this in the auto-motive industry, financial services, medical teams, charities, global media, retail, education systems and the arts.
When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside.
Kate's training & qualifications
CTI Co-Active certified coach, ICF registered (CPCC) (PCC)
Coach supervisor (ESQA) (EMCC)
Lean Six Sigma Black Belt
Lumina Sparks practitioner
Hay Group Leadership Styles & Climate accredited coach
Human Capital Institute certified in human capital strategy
Sheppard Moscow advanced business consulting
Conflict management trained (Thomas-Kilman instrument)
Chartered Institute of Marketing Diploma



So, will you be joining us? 🤔
See what our attendees said here. 



Own Your Success

Learning & Development

Leadership

Administrative Assistant

Career Development

Personal Assistant

Executive Assistant

Corporate Learning & Development

Ethical Leadership

Discover how to elevate your career as an executive assistant or personal assistant with our comprehensive EA Mastery Workshop. Gain new skills, strategies, and tools to maximize your impact and achieve success.

EA/PA Excellence Workshop Virtual

Early release

General release

Last Remaining Seats

Chesterfield

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" style="color: rgb(34, 177, 77); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(34, 177, 77);">CPD Accredited, Interactive Workshop</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">2 hr session</li><li fr-original-style="" style="box-sizing: border-box;">Learn how stress affects our mind and body</li><li fr-original-style="" style="box-sizing: border-box;">Learn how to manage your stress and reduce them to an acceptable level</li></ul><h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Contents:</h2><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is Stress</li><li fr-original-style="" style="box-sizing: border-box;">Stress versus Pressure</li><li fr-original-style="" style="box-sizing: border-box;">Statistics</li><li fr-original-style="" style="box-sizing: border-box;">Absenteeism, Presenteeism and Leaveism</li><li fr-original-style="" style="box-sizing: border-box;">Workplace Causes of Stress</li><li fr-original-style="" style="box-sizing: border-box;">Personal Causes of Stress</li><li fr-original-style="" style="box-sizing: border-box;">Short-Term and Long-Term Effects of Stress</li><li fr-original-style="" style="box-sizing: border-box;">Coping Strategies</li><li fr-original-style="" style="box-sizing: border-box;">Mental Resilience</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">Benefits of this Workshop:</h2><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">In 2022/23. 875,000 people suffered from work-related stress, depression or anxiety</li><li fr-original-style="" style="box-sizing: border-box;">The affects of stress are far reaching, affecting one&#39;s mind, body, social and personal life</li><li fr-original-style="" style="box-sizing: border-box;">Become more aware of what stresses you, what is does to you and find ways to reduce those stress levels</li></ul><h2 fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/pochat-training/4cad2d62-85d7-4e3a-bcea-1ac7f226aebb/original.png" style="width: 661px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 661px; display: block; vertical-align: top; margin: 5px auto; text-align: center;" fr-original-class="fr-draggable"></h2>

CPD Accredited, Interactive Workshop
2 - 4 hr sessions
Learn how stress affects our mind and body
Learn how to manage your stress and reduce them to an acceptable level
Course Contents of 2 hour course:
What is Stress
Stress versus Pressure
Statistics
Absenteeism, Presenteeism and Leaveism
Workplace Causes of Stress
Personal Causes of Stress
Short-Term and Long-Term Effects of Stress
Coping Strategies
Mental Resilience
Benefits of this Workshop:
In 2022/23. 875,000 people suffered from work-related stress, depression or anxiety
The affects of stress are far reaching, affecting one's mind, body, social and personal life
Become more aware of what stresses you, what is does to you and find ways to reduce those stress levels



Mental Health Awareness

Mental Health First Aid

Stress Management

Health & Wellbeing

Occupational Health & Wellbeing

Psychological Wellbeing

Mental Health

Physical Wellbeing

Wellbeing

Mental Health At Work

Resilience

<div data-testid="summary" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand and mitigate your own personal drivers of conflict</strong></p><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Have you ever said &#39;They really push my buttons&#39; or &#39;I can&#39;t stand it when people...&#39;?</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That&#39;s the sound of you being &#39;hooked&#39;. We all have values that we want to live by, and when they are challenged, that&#39;s when we are most likely to engage in a conflict.&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">In this online workshop, Gemma will teach you the conflict hooks model so that you can identify your common hooks and how to handle them to reduce or prevent conflict.&nbsp;</span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">What you will get from this 60-minute session:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Self-awareness of your conflict hooks</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Empathy for what may hook others</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Confidence to diplomatically speak about conflict with others</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How we will do it:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Exploration of how conflict hooks show up in teams</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learning how core values are inherent to conflict hooks</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Identifying your own conflict hooks</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Practice articulating your conflict hooks to others</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Tips for how to use your self awareness to reduce or prevent conflict</li></ul></span><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This online session is designed to be as interactive or passive as you wish. You are most welcome to ask questions, share challenges and discuss your ideas. You are equally we</span>lcome to join with your camera off and just listen in.</span></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">This session will be held on zoom &ndash; you will receive the meeting link once you book your place.</span></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">________</span></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Meet your trainer:</span></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Hi, I&rsquo;m Gemma Perella; a Personal Development Trainer and founder of The Self Leadership Initiative. The SLI is all about helping you to develop young leaders.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">As a teenager in 2006 I stumbled across a leadership training programme that changed my life. I went from an introverted outsider to a confident and driven educator. Ever since, my mission has been inspiring and empowering young people to become the best versions of themselves.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Over the last 9 years I&#39;ve been working with organisations that support young people. I deliver interactive and practical training programmes to equip students with the kinds of skills &lsquo;they don&rsquo;t teach you in school&rsquo; in order to help them become the confident, resilient and emotionally intelligent leaders that the world needs.</span></p></div><div data-testid="organizerBrief" fr-original-style="" style="box-sizing: border-box;"><div data-testid="creator-signal-main-section" fr-original-style="" style="box-sizing: border-box;"><section data-testid="simplified-organizer-info" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></section></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Understand and mitigate your own personal drivers of conflict



Have you ever said 'They really push my buttons' or 'I can't stand it when people...'?
That's the sound of you being 'hooked'. We all have values that we want to live by, and when they are challenged, that's when we are most likely to engage in a conflict. 
In this online workshop, Gemma will teach you the conflict hooks model so that you can identify your common hooks and how to handle them to reduce or prevent conflict. 
What you will get from this 60-minute session:
Self-awareness of your conflict hooks
Empathy for what may hook others
Confidence to diplomatically speak about conflict with others
How we will do it:
Exploration of how conflict hooks show up in teams
Learning how core values are inherent to conflict hooks
Identifying your own conflict hooks
Practice articulating your conflict hooks to others
Tips for how to use your self awareness to reduce or prevent conflict
This online session is designed to be as interactive or passive as you wish. You are most welcome to ask questions, share challenges and discuss your ideas. You are equally welcome to join with your camera off and just listen in.
This session will be held on zoom – you will receive the meeting link once you book your place.
________
Meet your trainer:
Hi, I’m Gemma Perella; a Personal Development Trainer and founder of The Self Leadership Initiative. The SLI is all about helping you to develop young leaders.

As a teenager in 2006 I stumbled across a leadership training programme that changed my life. I went from an introverted outsider to a confident and driven educator. Ever since, my mission has been inspiring and empowering young people to become the best versions of themselves.

Over the last 9 years I've been working with organisations that support young people. I deliver interactive and practical training programmes to equip students with the kinds of skills ‘they don’t teach you in school’ in order to help them become the confident, resilient and emotionally intelligent leaders that the world needs.



The Self Leadership Initiative

Conflict Resolution

Team Leading

Conflict Management

Team Leader

Conflict

Team Management

Understand and mitigate your own personal drivers of conflict

What are your conflict hooks?

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					<div><h3><strong><span>Overview</span></strong></h3></div>
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					<div><p>This Personal Development Masterclass course will unlock your full potential and will show you how to <strong>excel in a career in Personal Development Masterclass</strong>. So upskill now and reach your full potential. Everything you need to get started in Personal Development Masterclass is available in this course.</p><p>Learning and progressing are the hallmarks of personal development. This Personal Development Masterclass will <strong>quickly teach you the must-have</strong> <strong>skills</strong> needed to start in the relevant industry.</p></div>
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					<div><h3><strong><span>In This Personal Development Masterclass Course, You Will:</span></strong></h3></div>
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					<div><ul><li>Learn strategies to boost your workplace efficiency.</li><li>Hone your Personal Development Masterclass skills to help you advance your career.</li><li>Acquire a comprehensive understanding of various Personal Development Masterclass topics and tips from industry experts.</li><li>Learn in-demand Personal Development Masterclass skills that are in <strong>high demand among UK employers</strong>, which will help you to kickstart your career.</li></ul></div>
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					<div><p>This Personal Development Masterclass course covers everything you must know to stand against the tough competition in the Personal Development Masterclass field. </p><p>The future is truly yours to seize with this Personal Development Masterclass. Enrol today and complete the course to achieve a Personal Development Masterclass <strong>certificate</strong> that can change your professional career forever.</p></div>
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					<div><h3><strong><span>Additional Perks of Buying a Course From Institute of Mental Health</span></strong><b></b></h3></div>
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					<div><ul><li>Study online - whenever and wherever you want.</li><li>One-to-one support from a dedicated tutor throughout your course.</li><li>Certificate immediately upon course completion</li><li>100% Money back guarantee</li><li>Exclusive discounts on your next course purchase from Institute of Mental Health </li></ul></div>
				</div>
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				<div>
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					<div><p>Enrolling in the Personal Development Masterclass course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.</p></div>
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					<div><h3><strong><span>Process of Evaluation</span></strong></h3></div>
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					<div><section><div><div><div><div><div><div><div><div><p>After studying the Personal Development Masterclass course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. </p></div></div></div></div></div></div></div></div></section></div>
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					<div><h3><strong><span>Certificate of Achievement</span><span><br /></span></strong></h3></div>
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					<div><p>Upon successfully completing the Personal Development Masterclass course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.</p></div>
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					<div><h3><strong><span>Who Is This Course for?</span></strong></h3></div>
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				<div>
				<div>
					<div><p>This Personal Development Masterclass is suitable for anyone aspiring to start a career in Personal Development Masterclass; even if you are new to this and have no prior knowledge on Personal Development Masterclass, this course is going to be very easy for you to understand. </p><p>And if you are already working in the Personal Development Masterclass field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. </p><p>Taking this Personal Development Masterclass course is a win-win for you in all aspects. </p><p>This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.</p></div>
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					<div><h3><strong><span>Requirements</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>This Personal Development Masterclass course has no prerequisite. </p><p>You don't need any educational qualification or experience to enrol in the Personal Development Masterclass course.</p><p>Do note: you must be at least 16 years old to enrol.</p><p>Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Personal Development Masterclass course.</p><p>Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.</p></div>
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<table>				<tbody><tr>
					<td colspan="4">Introduction</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 01: What's Your Self Image and How It Affects Your Self Esteem</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What's Your Self Image and How It Affects Your Self Esteem</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Meaning of Self-Image</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Accepting Yourself for Who You Are</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Ways to Change Your Self Image</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How Your Self Image Affects You Emotionally</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How Your Identity and Self Esteem Are Linked</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: What Roadblocks Do You Put in Your Way?</td>
				</tr>
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					<td><i></i></td>
					<td>What Roadblocks Do You Put in Your Way?</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Comparing Yourself to Others as a Roadblock</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Using Self Talk as a Roadblock</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Using Fear as a Roadblock</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Using Procrastination as a Roadblock</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Having Self Limiting Beliefs</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Causes for Low Self Esteem</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Causes for Low Self Esteem</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sources for low self-esteem</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How Bullying Can Affect Your Self Esteem</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How Your Parents Can Affect Your Self Esteem</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How Trauma Can Affect Your Self Esteem?</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How Society and the Media Can Affect Your Self Esteem</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Using Psychology/Self Help to Form Empowering Beliefs</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Using Psychology/Self Help to Form Empowering Beliefs</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Ways to remove negative thoughts from your subconscious mind</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Transactional Analysis-The Masks we wear</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Affirmations</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Steps to Overcome limiting beliefs learn in childhood</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn to understand your potential</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Changing Your Mindset to Overcome Limiting Beliefs</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Changing Your Mindset to Overcome Limiting Beliefs</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Proven Mindset hacks to overcome limiting beliefs</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Ways to cultivate a more positive mindset</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Ways to change your mindset and attitude</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Ways to change your mindset for success</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Ways to Change your mindset</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Believe in yourself</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Believe in yourself</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Think About Your Past Successes</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn to Trust Yourself</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Let yourself off the hook</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Have a Positive Attitude</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Let a Life Coach Help You</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Conclusion </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Review of Course</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
				</tbody></table></div>

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						</div>

Overview
This Personal Development Masterclass course will unlock your full potential and will show you how to excel in a career in Personal Development Masterclass. So upskill now and reach your full potential. Everything you need to get started in Personal Development Masterclass is available in this course.
Learning and progressing are the hallmarks of personal development. This Personal Development Masterclass will quickly teach you the must-have skills needed to start in the relevant industry.
In This Personal Development Masterclass Course, You Will:
Learn strategies to boost your workplace efficiency.
Hone your Personal Development Masterclass skills to help you advance your career.
Acquire a comprehensive understanding of various Personal Development Masterclass topics and tips from industry experts.
Learn in-demand Personal Development Masterclass skills that are in high demand among UK employers, which will help you to kickstart your career.
This Personal Development Masterclass course covers everything you must know to stand against the tough competition in the Personal Development Masterclass field. 
The future is truly yours to seize with this Personal Development Masterclass. Enrol today and complete the course to achieve a Personal Development Masterclass certificate that can change your professional career forever.
Additional Perks of Buying a Course From Institute of Mental Health
Study online - whenever and wherever you want.
One-to-one support from a dedicated tutor throughout your course.
Certificate immediately upon course completion
100% Money back guarantee
Exclusive discounts on your next course purchase from Institute of Mental Health
Enrolling in the Personal Development Masterclass course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.
Process of Evaluation
After studying the Personal Development Masterclass course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. 
Certificate of Achievement

Upon successfully completing the Personal Development Masterclass course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.
Who Is This Course for?
This Personal Development Masterclass is suitable for anyone aspiring to start a career in Personal Development Masterclass; even if you are new to this and have no prior knowledge on Personal Development Masterclass, this course is going to be very easy for you to understand. 
And if you are already working in the Personal Development Masterclass field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. 
Taking this Personal Development Masterclass course is a win-win for you in all aspects. 
This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.
Requirements
This Personal Development Masterclass course has no prerequisite. 
You don't need any educational qualification or experience to enrol in the Personal Development Masterclass course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Personal Development Masterclass course.
Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.
 Course Curriculum

Introduction			
	Introduction		00:05:00
Module 01: What's Your Self Image and How It Affects Your Self Esteem			
	What's Your Self Image and How It Affects Your Self Esteem		00:03:00
	The Meaning of Self-Image		00:04:00
	Accepting Yourself for Who You Are		00:04:00
	Ways to Change Your Self Image		00:06:00
	How Your Self Image Affects You Emotionally		00:04:00
	How Your Identity and Self Esteem Are Linked		00:04:00
Module 02: What Roadblocks Do You Put in Your Way?			
	What Roadblocks Do You Put in Your Way?		00:03:00
	Comparing Yourself to Others as a Roadblock		00:04:00
	Using Self Talk as a Roadblock		00:04:00
	Using Fear as a Roadblock		00:03:00
	Using Procrastination as a Roadblock		00:04:00
	Having Self Limiting Beliefs		00:04:00
Module 03: Causes for Low Self Esteem			
	Causes for Low Self Esteem		00:03:00
	Sources for low self-esteem		00:04:00
	How Bullying Can Affect Your Self Esteem		00:03:00
	How Your Parents Can Affect Your Self Esteem		00:04:00
	How Trauma Can Affect Your Self Esteem?		00:05:00
	How Society and the Media Can Affect Your Self Esteem		00:03:00
Module 04: Using Psychology/Self Help to Form Empowering Beliefs			
	Using Psychology/Self Help to Form Empowering Beliefs		00:04:00
	Ways to remove negative thoughts from your subconscious mind		00:03:00
	Transactional Analysis-The Masks we wear		00:03:00
	Affirmations		00:03:00
	Steps to Overcome limiting beliefs learn in childhood		00:05:00
	Learn to understand your potential		00:04:00
Module 05: Changing Your Mindset to Overcome Limiting Beliefs			
	Changing Your Mindset to Overcome Limiting Beliefs		00:06:00
	Proven Mindset hacks to overcome limiting beliefs		00:05:00
	Ways to cultivate a more positive mindset		00:03:00
	Ways to change your mindset and attitude		00:04:00
	Ways to change your mindset for success		00:04:00
	Ways to Change your mindset		00:04:00
Module 06: Believe in yourself			
	Believe in yourself		00:04:00
	Think About Your Past Successes		00:03:00
	Learn to Trust Yourself		00:04:00
	Let yourself off the hook		00:04:00
	Have a Positive Attitude		00:03:00
	Let a Life Coach Help You		00:03:00
Conclusion			
	Review of Course		00:05:00

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