6410 Courses

There are multiple steps and proven strategies that will help you write your Business Administration thesis impressively.

The Positive Psychology course to explore core values, shape a profound vision and create an actionable plan for your best life.

We Deliver Neonatal, Paediatric & Adult Intensive Care Nurse Training Programmes Face to face clinical skills training is supported by our platform which provides relatable and impactful content that helps nurses develop their leadership skills, embed their learning and earn certified CPD. See course content. Available World-Wide Delivered by prominent nurse educators and senior current ICU doctors with global experience in public and private healthcare We take pride in uplifting capabilities, inspiring the nursing workforce and improving patient care -------------------------------------------------------------------------------- OVERVIEW THEORETICAL KNOWLEDGE, CLINICAL SKILLS & COMPETENCIES 1. NICU Intensive Care Nurse Training This course will provide: * Development of foundation to deeper theoretical knowledge and skills within various topics in critical care * Demonstration of application of knowledge and understanding in practice * Problem solving through critical analysis and evaluation of complex situations * Maintaining quality care and positive patient experience * Proactively manage problems, issues and challenges as they present * Workforce management * Risk management skills * Decision making skills Course Structure: * On the first day the participants will be allocated to groups in order to facilitate the practical skills teaching. The participants are encouraged to utilise this group for study purposes throughout this course. * Each group will be allocated a senior nurse coach who will be their point of contact for queries and provide support throughout the course and for a period after the course has finished, until the participants have achieved their competencies in their respective place of work. * Each participant will be given a workbook populated with competencies for each of the 7 topics within NICU. This workbook will provide guidance and it is intended for the participants to use it in their clinical practice. The participants will require a senior nurse allocated to them locally in their respective hospital who can oversee the application of the gained knowledge in practice. The participants will be assessed throughout the course via: * Active participation * Simulation in applying knowledge during workshops and practical sessions * Completion of workbook and record achievements * Reflective practice Contact us for a full training schedule -------------------------------------------------------------------------------- 2. PICU Intensive Care Nurse Training This course will provide: * Development of foundation to deeper theoretical knowledge and skills within various topics in critical care * Demonstration of application of knowledge and understanding in practice * Problem solving through critical analysis and evaluation of complex situations * Maintaining quality care and positive patient experience * Proactively manage problems, issues and challenges as they present * Workforce management * Risk management skills * Decision making skills Course Structure: * On the first day the participants will be allocated to groups in order to facilitate the practical skills teaching. The participants are encouraged to utilise this group for study purposes throughout this course. * Each group will be allocated a senior nurse coach who will be their point of contact for queries and provide support throughout the course and for a period after the course has finished, until the participants have achieved their competencies in their respective place of work. * Each participant will be given a workbook populated with competencies for each of the 12 topics within PICU. This workbook will provide guidance and it is intended for the participants to use it in their clinical practice. The participants will require a senior nurse allocated to them locally in their respective hospital who can oversee the application of the gained knowledge in practice The participants will be assessed throughout the course via: * Active participation * Simulation in applying knowledge during workshops and practical sessions * Completion of workbook and record achievements * Reflective practice Contact us for a full training schedule -------------------------------------------------------------------------------- 3. AICU Intensive Care Nurse Training This course will provide: * Development of foundation to deeper theoretical knowledge and skills within various topics in critical care * Demonstration of application of knowledge and understanding in practice * Problem solving through critical analysis and evaluation of complex situations * Maintaining quality care and positive patient experience * Proactively manage problems, issues and challenges as they present * Workforce management: safe staffing levels, utilising skill mix, safe and effective patient care * Ability to assess the complex patient in the ICU * Rehabilitation and recovery planning for ICU patients * Risk management skills * Decision making skills Course Structure: * On the first day the participants will be allocated to groups in order to facilitate the practical skills teaching. The participants are encouraged to utilise this group for study purposes throughout this course. * Each group will be allocated a senior nurse coach who will be their point of contact for queries and provide support throughout the course and for a period after the course has finished, until the participants have achieved their competencies in their respective place of work. * Each participant will be given a workbook populated with competencies for each of the 13 topics within adult critical care. This workbook will provide guidance and it is intended for the participants to use it in their clinical practice. The participants will require a senior nurse allocated to them locally in their respective hospital who can oversee the application of the gained knowledge in practice. -------------------------------------------------------------------------------- COURSE CONTENT The content helps nurses succeed in gaining essential skills to excel in day-to-day work activities, such as; communicating with colleagues and patients, conducting difficult conversations, knowing how to lead and motivate teams and problem solving. The content is mapped to the leadership requirements as stated by the UK Royal Colleges, including the Royal College of Nursing What is the role of leader? * Building and Leading Successful teams CPDwatch Building and Leading Successful teams * Building and Leading Successful teams * Leading with Values and Ethics CPDwatch Leading with Values and Ethics * Leading with Values and Ethics * watch Leadership Insights on Leading with Executive Presence * Leadership Insights on Leading with Executive Presence * watch Leadership Insights on Building & Leading Teams * Leadership Insights on Building & Leading Teams * watch Leadership Toolkit: Facilitating a Workshop * Leadership Toolkit: Facilitating a Workshop * watch Leadership Toolkit: Facilitating a Brainstorming Session * Leadership Toolkit: Facilitating a Brainstorming Session * watch Leadership Toolkit: Running a Team Debrief * Leadership Toolkit: Running a Team Debrief * watch The Characteristics of an Accountable Leader * The Characteristics of an Accountable Leader * Leading through Shared Vision CPDwatch Leading through Shared Vision * Leading through Shared Vision * watch Evaluating Your Management Style * Evaluating Your Management Style * watch The Adaptive Leader: Be an Iceberg * The Adaptive Leader: Be an Iceberg * The Collaborative Leader CPDwatch The Collaborative Leader * The Collaborative Leader * Leading through Problem Solving and Decision Making CPDwatch Leading through Problem Solving and Decision Making * Leading through Problem Solving and Decision Making * watch Leadership Insights on Leading Diversity * Leadership Insights on Leading Diversity * watch Leadership Insights on Judgment and Decisiveness * Leadership Insights on Judgment and Decisiveness * Leading with Judgment and Decisiveness CPDwatch Leading with Judgment and Decisiveness * Leading with Judgment and Decisiveness * Accountable Leadership CPDwatch Accountable Leadership * Accountable Leadership * watch Leadership Insights on Being Accountable * Leadership Insights on Being Accountable * watch Expert Insights on Networking & Building Relationships * Expert Insights on Networking & Building Relationships * watch Building Your Professional Network * Building Your Professional Network * watch Leadership Insights on Networking with your Peers * Leadership Insights on Networking with your Peers * watch Networking to Improve Leadership Effectiveness * Networking to Improve Leadership Effectiveness * watch Empowering Employees * Empowering Employees * read MIT Sloan Management Review on New Leader Transitions * MIT Sloan Management Review on New Leader Transitions * read All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence * All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence * read MIT Sloan Management Review on The Adaptive Leader * MIT Sloan Management Review on The Adaptive Leader * read MIT Sloan Management Review Article on Looking for Opportunity in the Midst of Crisis * MIT Sloan Management Review Article on Looking for Opportunity in the Midst of Crisis * read Executive Presence: The Art of Commanding Respect like a CEO, Second Edition * Executive Presence: The Art of Commanding Respect like a CEO, Second Edition * read MIT Sloan Management Review on Leader as Motivator * MIT Sloan Management Review on Leader as Motivator * listen The Accountable Leader: Developing Effective Leadership Through Managerial Accountability * The Accountable Leader: Developing Effective Leadership Through Managerial Accountability * listen From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership * From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership * listen Strategic Connections: The New Face of Networking in a Collaborative World * Strategic Connections: The New Face of Networking in a Collaborative World * listen The Courage Way: Leading and Living with Integrity * The Courage Way: Leading and Living with Integrity * listen Executive Presence: The Art of Commanding Respect Like a CEO * Executive Presence: The Art of Commanding Respect Like a CEO The importance of skillful communication * Leading across Cultures CPDwatch Leading across Cultures * Leading across Cultures * watch Leadership Insights on Setting and Managing Priorities * Leadership Insights on Setting and Managing Priorities * watch Expert Insights on Collaboration * Expert Insights on Collaboration * Becoming a Successful Collaborator CPDwatch Becoming a Successful Collaborator * Becoming a Successful Collaborator * Leading with Judgment and Decisiveness CPDwatch Leading with Judgment and Decisiveness * Leading with Judgment and Decisiveness * watch Managing Conflict across Cultures * Managing Conflict across Cultures * watch Managing Conflict in High Performance Teams * Managing Conflict in High Performance Teams * watch Leadership Insights on Conflict Management * Leadership Insights on Conflict Management * The Collaborative Leader CPDwatch The Collaborative Leader * The Collaborative Leader * watch Leadership Insights on Leading Across Cultures * Leadership Insights on Leading Across Cultures * Leading Diversity CPDwatch Leading Diversity * Leading Diversity * Encouraging Team Communication and Collaboration CPDwatch Encouraging Team Communication and Collaboration * Encouraging Team Communication and Collaboration * Navigating Challenging Situations with Diplomacy and Tact CPDwatch Navigating Challenging Situations with Diplomacy and Tact * Navigating Challenging Situations with Diplomacy and Tact * Facing Virtual Team Challenges CPDwatch Facing Virtual Team Challenges * Facing Virtual Team Challenges * watch Leadership Insights on Problem Solving & Decision Making * Leadership Insights on Problem Solving & Decision Making * watch Leadership Insights on Leading through Disruption * Leadership Insights on Leading through Disruption * watch Leadership Insights on Leading through Motivation * Leadership Insights on Leading through Motivation * Leading Others through Conflict CPDwatch Leading Others through Conflict * Leading Others through Conflict * Cultivating Cross-functional Team Collaboration CPDwatch Cultivating Cross-functional Team Collaboration * Cultivating Cross-functional Team Collaboration * watch Running a Team Debrief * Running a Team Debrief * watch Leaders Have to Be Human * Leaders Have to Be Human * watch Collaborating Beyond the Team * Collaborating Beyond the Team * watch How the Power of Listening Can Reveal Your Team's Motivating Tensions * How the Power of Listening Can Reveal Your Team's Motivating Tensions * read Successful Time Management: How to be Organized, Productive and Get Things Done * Successful Time Management: How to be Organized, Productive and Get Things Done * read Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships * Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships * read Conflict Management * Conflict Management * read Committed Teams: Three Steps to Inspiring Passion and Performance * Committed Teams: Three Steps to Inspiring Passion and Performance * read Building the Team Organisation: How to Open Minds, Resolve Conflict, and Ensure Cooperation * Building the Team Organisation: How to Open Minds, Resolve Conflict, and Ensure Cooperation * read MIT Sloan Management Review on Problem Solving and Decision Making * MIT Sloan Management Review on Problem Solving and Decision Making * read Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done * Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done * read MIT Sloan Management Review on Negotiation * MIT Sloan Management Review on Negotiation * read 5 Critical Conversations to Talent Development: Tips, Tools & Intelligence for Developing Talent * 5 Critical Conversations to Talent Development: Tips, Tools & Intelligence for Developing Talent * read MIT Sloan Management Review on Developing People * MIT Sloan Management Review on Developing People * read MIT Sloan Management Review on Cross-Functional Collaboration * MIT Sloan Management Review on Cross-Functional Collaboration * listen Opening Doors to Teamwork and Collaboration: 4 Keys That Change Everything * Opening Doors to Teamwork and Collaboration: 4 Keys That Change Everything How to create and lead change * Contributing as a Virtual Team Member CPDwatch Contributing as a Virtual Team Member * Contributing as a Virtual Team Member * Leading Innovation CPDwatch Leading Innovation * Leading Innovation * Leading with Strategic Thinking CPDwatch Leading with Strategic Thinking * Leading with Strategic Thinking * watch Leadership Insights on Strategic Thinking * Leadership Insights on Strategic Thinking * Building and Leading Successful Teams CPDwatch Building and Leading Successful Teams * Building and Leading Successful Teams * watch Leadership Insights on Building & Leading Teams * Leadership Insights on Building & Leading Teams * Creating a Successful Business Execution Culture CPDwatch Creating a Successful Business Execution Culture * Creating a Successful Business Execution Culture * watch How to Build Trust in a Team * How to Build Trust in a Team * watch Leadership Insights on Leading Innovation * Leadership Insights on Leading Innovation * watch Leadership Insights on Leading a Culture of Execution * Leadership Insights on Leading a Culture of Execution * watch Leadership Insights on Leading through Change * Leadership Insights on Leading through Change * Leading through the Challenge of Change CPDwatch Leading through the Challenge of Change * Leading through the Challenge of Change * watch Leadership Insights on Leading Collaboratively * Leadership Insights on Leading Collaboratively * Facilitating Sustainable Change CPDwatch Facilitating Sustainable Change * Facilitating Sustainable Change * watch Disruptive Leadership * Disruptive Leadership * read Learning to Think Strategically * Learning to Think Strategically * read Leading with Strategic Thinking: Four Ways Effective Leaders Gain Insight, Drive Change, and Get Results * Leading with Strategic Thinking: Four Ways Effective Leaders Gain Insight, Drive Change, and Get Results * read Demystifying Strategic Thinking: Lessons from Leading CEOs * Demystifying Strategic Thinking: Lessons from Leading CEOs * read MIT Sloan Management Review on Building and Leading Teams * MIT Sloan Management Review on Building and Leading Teams * read Virtual Leadership: Practical Strategies for Getting the Best Out of Virtual Work and Virtual Teams * Virtual Leadership: Practical Strategies for Getting the Best Out of Virtual Work and Virtual Teams * read Managing and Leading People through Organizational Change: The Theory and Practice of Sustaining Change through People * Managing and Leading People through Organizational Change: The Theory and Practice of Sustaining Change through People * read The Effective Change Manager's Handbook: Essential Guidance to the Change Management Body of Knowledge * The Effective Change Manager's Handbook: Essential Guidance to the Change Management Body of Knowledge * read Choosing to Change: An Alternative Understanding of Change Management * Choosing to Change: An Alternative Understanding of Change Management Why leaders should possess emotional intelligence * Leading by Developing People CPDwatch Leading by Developing People * Leading by Developing People * watch Leadership Insights on Critical Thinking * Leadership Insights on Critical Thinking * watch Knowing When to Think Critically * Knowing When to Think Critically * Developing Your Critical Thinking and Cognitive Flexibility CPDwatch Developing Your Critical Thinking and Cognitive Flexibility * Developing Your Critical Thinking and Cognitive Flexibility * Leading through Setting and Managing Priorities CPDwatch Leading through Setting and Managing Priorities * Leading through Setting and Managing Priorities * watch Managing Priorities * Managing Priorities * watch Leadership Insights on Leading with Values & Ethics * Leadership Insights on Leading with Values & Ethics * The Collaborative Leader CPDwatch The Collaborative Leader * The Collaborative Leader * The Agile Leader CPDwatch The Agile Leader * The Agile Leader * watch Disruptive Leadership * Disruptive Leadership * Make The Time You Need: Get Organised CPDwatch Make The Time You Need: Get Organised * Make The Time You Need: Get Organised * watch Leadership Insights on Emotional Intelligence * Leadership Insights on Emotional Intelligence * Becoming an Emotionally Intelligent Leader CPDwatch Becoming an Emotionally Intelligent Leader * Becoming an Emotionally Intelligent Leader * Managing in a Crisis CPDwatch Managing in a Crisis * Managing in a Crisis * watch Planning Crisis Communications * Planning Crisis Communications * watch Crisis Management for Leaders * Crisis Management for Leaders * watch Take a Deep Breath and Manage Your Stress * Take a Deep Breath and Manage Your Stress * watch Being a Mindful Leader * Being a Mindful Leader * watch Overcome Emotional Feelings * Overcome Emotional Feelings * Managing Pressure and Stress to Optimise Your Performance CPDwatch Managing Pressure and Stress to Optimise Your Performance * Managing Pressure and Stress to Optimise Your Performance * watch Expert Insights on Managing Stress * Expert Insights on Managing Stress * watch Emotional Intelligence and Effective Leadership * Emotional Intelligence and Effective Leadership * watch Helping Your Team Work * Helping Your Team Work * watch Fair and Just Decision Making * Fair and Just Decision Making * read MIT Sloan Management Review on Setting and Managing Priorities * MIT Sloan Management Review on Setting and Managing Priorities * read Advances in Authentic and Ethical Leadership * Advances in Authentic and Ethical Leadership * read Resilient Organisations: How to Survive, Thrive and Create Opportunities Through Crisis and Change * Resilient Organisations: How to Survive, Thrive and Create Opportunities Through Crisis and Change * read 50 Activities For Managing Stress * 50 Activities For Managing Stress * read Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life * Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life * read Mindful Leadership: The 9 Ways to Self-Awareness, Transforming Yourself, and Inspiring Others * Mindful Leadership: The 9 Ways to Self-Awareness, Transforming Yourself, and Inspiring Others The significance of coaching in your career * Developing Successful Coaching Relationships CPDwatch Developing Successful Coaching Relationships * Developing Successful Coaching Relationships * watch Working on Shared Goals through Teaming * Working on Shared Goals through Teaming * watch Initiating a Coaching Relationship * Initiating a Coaching Relationship * watch Coaches Build Self-Confidence * Coaches Build Self-Confidence * watch Be a Better Coach * Be a Better Coach * watch Coaching Team Members * Coaching Team Members * Leading by Developing People CPDwatch Leading by Developing People * Leading by Developing People * watch Delivering Results While Developing People * Delivering Results While Developing People * watch How to Increase Engagement * How to Increase Engagement * watch Leadership Insights on Coaching * Leadership Insights on Coaching * watch Leadership Insights on Developing Women Leaders * Leadership Insights on Developing Women Leaders * watch Leadership Insights on Leading Collaboratively * Leadership Insights on Leading Collaboratively * watch Creating a Vision * Creating a Vision * watch Becoming A More Effective Delegator * Becoming A More Effective Delegator * read MIT Sloan Management Review on Leader as Coach Special Collection * MIT Sloan Management Review on Leader as Coach Special Collection * read Anytime Coaching: Unleashing Employee Performance, Second Edition * Anytime Coaching: Unleashing Employee Performance, Second Edition * read Coaching and Mentoring: Practical Techniques for Developing Learning and Performance, Third Edition * Coaching and Mentoring: Practical Techniques for Developing Learning and Performance, Third Edition * read The Extraordinary Coach: How the Best Leaders Help Others Grow * The Extraordinary Coach: How the Best Leaders Help Others Grow * read Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People * Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People * read 100 Ways to Motivate Others: How Great Leaders Can Produce Insane Results without Driving People Crazy, Third Edition * 100 Ways to Motivate Others: How Great Leaders Can Produce Insane Results without Driving People Crazy, Third Edition * read Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done * Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done * listen 50 Top Tools for Coaching: A Complete Toolkit for Developing and Empowering People, Third Edition * 50 Top Tools for Coaching: A Complete Toolkit for Developing and Empowering People, Third Edition

Improve your riding and gain world-class qualifications as a snowboard instructor. With 4 - 11 week training options, you can ride for a month or a whole season.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? * Internal versus external customers * Why customer care is important * Meeting customer expectations Module Two Making a Personal Difference * How do you measure customer care? * Making a difference * Taking ownership * Positive mental attitude * Displaying professionalism both face-to-face and over the telephone * Using positive language Module Three Gathering Information and Offering Solutions * Asking the right questions * Active listening skills * Summarising and clarifying skills Module Four * Dealing with Difficult Situations * How to give a 'service' no * Demonstrating empathy * Assertiveness techniques * Handling a complaint * Problem solving * Saying 'sorry' * Making realistic promises and keeping them -------------------------------------------------------------------------------- Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. -------------------------------------------------------------------------------- Objectives By the end of the course participants will be able to * Adopt a professional telephone manner * Communicate assertively by taking control and directing the conversation * Deliver information positively by offering options and alternatives * Develop a range of versatile behaviours to use when dealing with difficult situations by: * Listening actively * Using empathy * Gathering relevant information through effective questioning * Finding solutions to concerns/problems quickly and efficiently * Speaking positively and assertively -------------------------------------------------------------------------------- WHAT IS THE BENEFIT? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. -------------------------------------------------------------------------------- IN-HOUSE COURSES Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. -------------------------------------------------------------------------------- THE IMPORTANCE OF CUSTOMERS AND CLIENTS Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. -------------------------------------------------------------------------------- CUSTOMER CARE PROGRAMMES FROM DICKSON TRAINING LTD We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Make your CV stand out enough to impress your future employer! Enrol in our empowering CV Writing course to learn how to create a compelling CV that will help you land your ideal job and thrive in this cutthroat market. Our introductory CV Writing course is meant to provide you with the skills you need to begin the CV writing process. Along with a fundamental overview of CV writing, you will learn how to put together a simple CV in an hour and an online CV in less time. Additionally, you'll learn about advertising response and networking cover letters and understand the significance of cover letters. This CV Writing course will take you on a remarkable trip that supports your personal change as a student or professional at any level of your career. It is intriguing, practical, and engaging. Even if you lack experience or are currently studying, this course will help make your CV stand out. The course will teach you how to create, update, or improve your CV and raise your employability. Sign up today, and we'll help you build a cv that will land you your dream job! Learning outcome: At the end of this course, you will learn the following: * How to write a strong CV * How to plan, create, and modify your CV * How to Effectively use your CV * How to create a basic CV in one hour * How to create an online CV in less than an hour * How to start with letters to employers and search firms * How crucial cover letters are for landing a job Key Features * Accredited by CPD * Instant e-certificate * Fully online, interactive course with audio voiceover * Self-paced learning and laptop, tablet, smartphone-friendly * 24/7 Learning Assistance * Discounts on bulk purchases Free Gifts * Life Coaching Course Enrol now in this course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth CV Writing training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. The detailed curriculum outline of our course is as follows: * Module 01: Introduction to Creating a Successful CV * Module 02: Planning Your CV * Module 03: Creating your CV * Module 04: Adapting your CV * Module 05: Using Your CV Effectively * Module 06: Write a Simple CV in About an Hour * Module 07: Write a Skills CV * Module 08: Develop an Electronic CV in Less Than an Hour * Module 09: Importance of Cover Letters * Module 10: Letters to Employers * Module 11: Letters to Search Firms * Module 12: Advertising Response Cover Letters * Module 13: Networking Cover Letters Accreditation All of our courses are fully accredited, including this course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? Anyone can enrol on this course. This course might be helpful to anyone who desires a stellar CV and cover letter to advance their career and increase their job possibilities. This course is open to students and recently graduated individuals who want to make sure their CV gives them the greatest possible access to the workforce. Additionally, career professionals with job experience will profit from the advice in this course. REQUIREMENTS No prior degree or experience is required to enrol in this course. CAREER PATH The elevation of your career growth will be made easier by this CV Writing course's relevant knowledge and skills. You'll be much closer to reaching your goals, whether they involve getting the job you want, earning the promotion, or starting the business of your dreams, if you successfully complete this CV Writing course. CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included CERTIFICATE OF COMPLETION Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

In the fast-paced world of business, there's an untold story of pain and frustration that resonates with countless aspiring marketers. It's the narrative of launching a product or service into a crowded market, only to watch it disappear into obscurity. The agony of crafting clever advertising campaigns that seem to fall on deaf ears and the frustration of not understanding the intricate dance of consumer behaviour.  Marketing is the lifeblood of any successful business as it’s the bridge that connects your offerings to the world, the art of making your business thrive. Your journey to becoming a marketing maestro begins with our comprehensive Marketing course. In this marketing course, you'll delve deep into the multifaceted realm of marketing, from the basics to the intricacies of branding, consumer behaviour, and market segmentation. You'll learn how to navigate the ever-changing marketing environment, conduct effective research, and craft compelling product and pricing strategies.  Our comprehensive course equips you with the knowledge and skills to master these critical aspects, to not only enhance your own business endeavours but also be a valuable asset in the marketing world. Join our Marketing course now, and take the first steps to conquer the world of marketing! Goals By the end of this, you will be able to: * Grasp the fundamentals of marketing, understanding its core concepts and principles. * Gain proficiency in the marketing process, from strategizing to implementation and evaluation. * Develop strategic marketing skills, enabling you to create effective marketing plans and campaigns. * Analyse the marketing environment and adapt strategies to changing market dynamics. * Master market segmentation techniques for precise targeting of customer segments. * Comprehend consumer buying behaviour, influencing marketing strategies and customer engagement. * Understand business markets and buying behaviour, aiding B2B marketing decisions. * Learn marketing research methods for informed decision-making and market insights. * Craft product and branding strategies that enhance brand recognition and customer loyalty. * Acquire pricing, marketing channels, and integrated marketing communication strategies for successful product promotion. Who is this course for? * Aspiring marketers looking to build a solid foundation in marketing concepts and practices. * Students and recent graduates seeking to enhance their knowledge of marketing to boost their career prospects. * Anyone interested in understanding how businesses operate and how they connect with their target audiences. * Individuals looking to explore consumer behaviour and the psychology behind buying decisions. * Those interested in the intricacies of branding, advertising, and promotion to create a strong market presence. Career path * Marketing Coordinator  * Marketing Manager  * Digital Marketing Specialist * Market Research Analyst  * Brand Manager  * Advertising Executive  * Sales Manager  * Product Manager

Our Team Building Programmes are 'simply excellent' (quote from Unilever). They always deliver much greater energy' motivation and efficiently accelerates to a galvanised, integrated team for their Manager/Team Leader. They're great fun and very commercially orientated - the best of both key elements to a successful and long-lasting high performance team. A successful company is always made up of successful teams. Teams that can work autonomously with a clearly defined set of goals, roles, vision, responsibility and culture will always reach for and achieve far greater success than a team that works just as a group of individuals. Our team building solutions are individually built and geared towards teams at any level within an organisation, providing an independent and objective perspective to promote a common purpose such as the creation of a 'high performance team'. -------------------------------------------------------------------------------- OUT WITH THE OLD Traditionally, team building events have been restricted to certain levels of management where they head off site for a bit of archery, quad biking and paintballing or something along those lines. Then over some coffee and cocktails, business plans and more efficient ways to work are casually discussed. Whilst being out having fun instead of being at work may improve an individual person's mood, the effect will only be short-term, and will not go far in creating permanent and cohesive teams who are able to overcome challenges together and drive the business forward when back in the workplace. -------------------------------------------------------------------------------- IN WITH THE NEW Today's business thinking is more strategic and certainly has to look for returns on the investment. That is why Dickson Training Ltd's team building programmes are bespoke and built to your requirements through research, understanding your business and, most importantly, what results and achievements you are looking to get out of the programme. Once "what success looks like" has been established, we create tasks and activities that will test your leadership, problem solving, communication and team work skills. When the tasks have been completed, the learning - both practical and theory - is debriefed to the group as well as how it will translate back in your business. Not only are our events great fun, but they provide participants with learning points they can act upon to improve or enhance the working practices/environment. -------------------------------------------------------------------------------- TEAM BUILDING THAT GETS RESULTS We have a highly innovative team who design team builds to suit all budgets and time or space restrictions. Large or small, we will develop the perfect event to meet your commercial objectives, keeping in line with your values and company culture. More recently we have combined team galvanising events with ways to engage the participants with and support their local communities. This solution has proved extremely popular with our clients and we are continuing to develop more and more programmes doing exactly this. -------------------------------------------------------------------------------- " Phil did everything in a very professional and focused manner, without losing sight of the overall aims or having 'fun'. When I moved to Airbus UK and subsequently European Aeronautic Defense and Space Company (EADS), I had no hesitation in recommending Phil and the team to deliver the required training and team events.  Without doubt Phil and his team are excellent providers of training, to suit even bespoke requirements, and I would not hesitate in recommending the team to any business in the future. " Glenn Brown, Systems & Expertise Manager, Airbus Personnel Service -------------------------------------------------------------------------------- AUGMENTED SKILLS – AN ESSAY BY PHIL DICKSON All of you, who are reading this, and all the people you meet and work with will have – ‘Augmented Skills’. So – if you are an IT Engineer or a Pharmacist; perhaps you are, or know, a Departmental Leader and you work with a Logistics Project Manager; these roles will demand core skills, whether they be technical know-how or qualifications in the discipline. But to be that bit better; more reliable; more effective & productive and therefore more valuable and, frankly, marketable – capitalizing on ‘Augment Skills’ comes into play. The I T Engineer who was a Chess Champion at Uni, which would indicate that they possess some key ‘Augmented skills’ including how they plan 3 steps ahead and are always prepared for the unexpected. The Pharmacist, who is a keen sportsperson in their private life, will likely be tenacious, team-orientated and disciplined – again these are superb qualities to have in this – or any – role. Your colleagues, as well as yourself, will have ‘Augmented Skills’ that will be an asset if only they are explored and applied to their role and indeed, career. -------------------------------------------------------------------------------- EVERYONE HAS THEIR OWN 'SUPER-POWER' If they love gardening, they are probably strategic, patient and inclined to research; if they cook or bake, they are usually well organized and comfortable with multi-tasking. A big reader will tend to be considered and possess good critical thinking faculties, and an amateur mechanic or keen DIY person will often be practical, resourceful and very determined. I have observed that many new Parents discover they have ‘Augmented Skills’ they didn’t know they had... such as getting order out of chaos and displaying industrial amounts of patience and good grace when they really do not feel like it. They very often become far more compassionate and empathetic. Most people have their very own ‘Superpower’. Invite your team members to offer their ‘Augmented Skills’ to your work-place – and just watch as it elevates the motivation levels and improves results. It’ll be very rewarding for all concerned – and for meeting the Team’s objectives, to encourage the person who is a talented artist to be a sounding board on some of the marketing imagery and layouts; for the team member who is great at Maths or resolving crosswords to be asked for their input to solving a problem that is causing logistical or operational headaches. -------------------------------------------------------------------------------- NEVER EXPLOIT A TEAM MEMBER’S UNIQUE SPECIAL SKILLS AT THEIR EXPENSE I would like to stress, however, that it must never be an area where a team member gets exploited by harvesting their unique special skills to coerce them into taking on greater responsibilities and tasks without providing them with the commensurate salary and status. To do so would be immoral and, ultimately, counter-productive as it would lead to resentment and disenfranchisement. This is about encouraging people’s capability and inviting their input to boost confidence and enhance the team’s capability. -------------------------------------------------------------------------------- OFTEN, WE NEED TO BE MORE THAN WHAT OUR JOB DESCRIPTION SAYS It is also important to highlight that whatever a person’s role or function is – they will definitely need to have additional capabilities to be effective. The best example of this is when we designed and delivered a range of ‘Advanced Customer Care skills’ training sessions for the Met Office a few years ago…we met so many remarkably super-bright Meteorologists, many of whom were having to make significant adjustments to answering questions from Customers that seemed to be illogical and often, obtuse. It wasn’t enough for these Meteorologists to be highly skilled at interpreting data and identifying patterns – they needed ‘Augmented skills’ to make that information accessible to members of the public (and Council workers and Air Traffic controllers and Shipping agents) and many other people, as to what that particular weather system was going to be like in their area and at what time. They have to know how to ‘de-jargonise’ the material and provide succinct, clear, and yet temperate, descriptions without ever appearing exasperated, impatient or judgmental in response to sometimes quite silly questions. For a highly trained scientist – that can be counter-intuitive. -------------------------------------------------------------------------------- BEING PHILOSOPHICAL... AND A WEE BIT PRETENTIOUS At the risk of being a little Philosophical (and probably a wee bit pretentious) – in my own role of Trainer – my core skills have to include – being a very good communicator, an active listener and have innovative and engaging ways to convert an idea, or a model, into practical application that my Delegates and Clients gain tangible benefits from. This is how it applies to me... I really enjoy composing short, light classical-style piano pieces. Now, to do this well, you need to be able to find a transition from one chord or melody to a different theme or key. It has to be worked out very carefully to have incremental transitions and pleasant-sounding developments as the piece unfolds. I think I have become better at this as I have honed my skills as a composer. But I have realized that these very same skills have ‘Augmented’ my ability to help a Manager, or a Team, move from a state of conflict; tension; disfunction; disenfranchisement; lack of confidence to a place that is more harmonious with far greater productivity. The very same process of careful listening, considering options, taking well-considered steps, having a creative, sometimes brave, move towards a resolution are at play in both Training and Piano Compositions! -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Your first steps in Floorwork through our Smart Methodology.

Designed for professional B2B salespeople to develop a modern approach to winning business