Name: Level 5 Diploma in Hospitality Management
Price: 109 GBP
Availability: InStock

<p><strong>Exclusive Deal - Get QLS Endorsed Certificate Worth £100 absolutely Free with </strong><strong>11 </strong><strong>(PDF + Hard Copy) Certificate (CPD) for each course. Hurry Up, Offer Ends Soon!</strong></p> <p>Launch the dynamic career you've always wanted! Take this high-quality <strong> Event Planner and Management </strong>Bundle training worth to articulate your innovative goals and develop a simple approach for attaining them.</p> <p><strong>11 </strong><strong>in 1 Exclusive Bundle</strong></p> <ul> <li><strong>Course 01</strong>: Event Management-Party Planner at QLS Level 6</li><li><strong>Course 02</strong>: Event Planning</li><li><strong>Course 03:</strong> Wedding Planner</li><li><strong>Course 04:</strong> Conference and Banqueting Management</li><li><strong>Course 05</strong>: Catering - Catering Management</li><li><strong>Course 06</strong>: Baking &amp; Cake Decorating Online Diploma</li><li><strong>Course 07:</strong> Professional Photography</li><li><strong>Course 08:</strong> Wedding Photography</li><li><strong>Course 09:</strong> Cross-Cultural Awareness Training</li><li><strong>Course 10: </strong>Customer Service Diploma</li><li><strong>Course 11: </strong>Covid 19 Infection awareness and prevention</li></ul> <p>Whether you're an aspirant looking to start your dream career, a professional looking to branch out, or somebody in between   this <strong>Event Planner and Management</strong>, QLS Endorsed Course will get you sorted. The rudimentary knowledge in this course will add tremendous value and enable you to establish the meaningful career you've always craved.</p> <p><strong>Why Choose Imperial Academy?</strong></p> <ul> <li>Fully online Training.</li><li>QLS Endorsed &amp; CPD Accredited Training.</li><li>No time limits. Study at your own pace.</li><li>Expert Instructors.</li><li>Audio Visual Training.</li><li>Further reading where necessary.</li><li>Up-to-date curriculum and effective guidelines.</li></ul> <p> Enrol in our '<strong>Event Planner and Management</strong>' today and Start Learning </p><p>This <strong>Event Planner and Management </strong>bundle training will help you become an expert in a relevant sector. Our world-class tutors will help you with every query throughout your learning journey and assist you in mastering <strong>Event Planner and Management</strong>. So, add this course to your basket   harness the coveted skills and open the door to your next breakthrough!</p> <p><strong>*** Specialised Assessment ***</strong></p> <p>To make the process of assessing and certifying learners easier in this bundle, we provide an automated evaluation system.</p> <ul> <li>For each online module, you will take a tailored multiple-choice exam.</li><li>After completing the assessment, your performance will be measured instantly, and a score will be shown for your review.</li><li>The pass mark for each assessment is 60%.</li><li>Once all assessments have been passed successfully, you will be able to collect your Quality Licence Scheme endorsed certificate.</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>This <strong>Event Planner and Management </strong>course will be a great source of knowledge for you to improve your existing skills and take them to the next level.</p> <p><strong>Disclaimer</strong></p> <p>This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p> <p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this <strong>Event Planner and Management</strong> course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completing this <strong>Event Planner and Management </strong>Course, you are to start your career or begin the next phase of your career in this field</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p><strong>Quality Licence Scheme Endorsed Certificate of Achievement</strong></p> <p>Learners will get an endorsed certificate of achievement (included with the course) directly at their doorstep after successfully completing the package! It should be noted that <strong>international students must pay a £10 shipping cost.</strong></p> <p>For ordering additional QLS Certificates, <strong>other than Event Management - Party Planner course</strong>, the fees will be following with £10 for international shipping only</p> <ul> <li>Level 1 - £109</li><li>Level 2 - £115</li><li>Level 3 - £119</li><li>Level 4 - £125</li><li>Level 5 - £129</li><li>Level 6 - £135</li><li>Level 7 - £139</li></ul> <p><strong>CPD Accredited Certification</strong></p> <p>Upon successfully completing each of the courses in this package, you will be qualified for CPD Accredited Certificates. Certification is available -</p> <ul> <li>PDF completely free of charge</li><li>Hard copy for £3.99 each</li></ul> <p>It should also be noted that <strong>international students must pay a £10 shipping cost.</strong></p> </div>

                        </div>

Imperial Academy

Level 6 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 150 CPD Points|CPD & CiQ Accredited

Event Planner and Management

General Admission

<p><strong>Exclusive Deal - Get QLS Endorsed Certificate Worth £100 absolutely Free with </strong><strong>11 </strong><strong>(PDF + Hard Copy) Certificate (CPD) for each course. Hurry Up, Offer Ends Soon!</strong></p> <p>Launch the dynamic career you've always wanted! Take this high-quality <strong> Pharmacy Assistant </strong>Bundle training worth to articulate your innovative goals and develop a simple approach for attaining them.</p> <p><strong>11 </strong><strong>in 1 Exclusive Bundle</strong></p> <ul> <li><strong>Course 01: </strong>Pharmacy Assistant and Technician Foundation at QLS Level 5</li><li><strong>Course 02: </strong>Diploma in Pharmacy Skills</li><li><strong>Course 03:</strong> Control and Administration of Medicines Online Training Course</li><li><strong>Course 04: </strong>Substance Misuse Awareness Online Certification Course</li><li><strong>Course 05:</strong> Diabetes Awareness (Type 1 &amp; 2)</li><li><strong>Course 06:</strong> Customer Service Diploma</li><li><strong>Course 07: </strong>Office Administration</li><li><strong>Course 08:</strong> Infection Prevention Training</li><li><strong>Course 09:</strong> Personal Hygiene</li><li><strong>Course 10:</strong> Covid 19 Infection awareness and prevention</li><li><strong>Course 11:</strong> Time Management</li></ul> <p>Whether you're an aspirant looking to start your dream career, a professional looking to branch out, or somebody in between   this <strong>Pharmacy Assistant</strong>, QLS Endorsed Course will get you sorted. The rudimentary knowledge in this course will add tremendous value and enable you to establish the meaningful career you've always craved.</p> <p><strong>Why Choose Imperial Academy?</strong></p> <ul> <li>Fully online Training.</li><li>QLS Endorsed &amp; CPD Accredited Training.</li><li>No time limits. Study at your own pace.</li><li>Expert Instructors.</li><li>Audio Visual Training.</li><li>Further reading where necessary.</li><li>Up-to-date curriculum and effective guidelines.</li></ul> <p> Enrol in our '<strong>Pharmacy Assistant</strong>' today and Start Learning </p><p>This <strong>Pharmacy Assistant </strong>bundle training will help you become an expert in a relevant sector. Our world-class tutors will help you with every query throughout your learning journey and assist you in mastering <strong>Pharmacy Assistant</strong>. So, add this course to your basket   harness the coveted skills and open the door to your next breakthrough!</p> <p><strong>*** Specialised Assessment ***</strong></p> <p>To make the process of assessing and certifying learners easier in this bundle, we provide an automated evaluation system.</p> <ul> <li>For each online module, you will take a tailored multiple-choice exam.</li><li>After completing the assessment, your performance will be measured instantly, and a score will be shown for your review.</li><li>The pass mark for each assessment is 60%.</li><li>Once all assessments have been passed successfully, you will be able to collect your Quality Licence Scheme endorsed certificate.</li></ul> <p><strong>Quality Licence Scheme Endorsed Certificate of Achievement</strong></p> <p>Learners will get an endorsed certificate of achievement (included with the course) directly at their doorstep after successfully completing the package! It should be noted that <strong>I</strong><strong>nternational students must pay a £10 shipping cost.</strong></p> <p>For ordering additional QLS Certificates, <strong>other than this course</strong>, the fees will be following with £10 for international shipping only</p> <ul> <li>Level 1 - £109</li><li>Level 2 - £115</li><li>Level 3 - £119</li><li>Level 4 - £125</li><li>Level 5 - £129</li><li>Level 6 - £135</li><li>Level 7 - £139</li></ul> <p><strong>CPD Accredited Certification</strong></p> <p>Upon successfully completing each of the courses in this package, you will be qualified for CPD Accredited Certificates. Certification is available -</p> <ul> <li>PDF completely free of charge</li><li>Hard copy for £3.99 each</li></ul> <p>It should also be noted that <strong>international students must pay a £10 shipping cost.</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>This <strong>Pharmacy Assistant </strong>course will be a great source of knowledge for you to improve your existing skills and take them to the next level.</p> <p><strong>Disclaimer</strong></p> <p>This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p> <p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this Pharmacy Assistant course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completing this <strong>Pharmacy Assistant </strong>Course, you are to start your career or begin the next phase of your career in this field</p> 
                        </div>

Level 5 Diploma (FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificate| 150 CPD Points| CPD & CiQ Accredited

Pharmacy Assistant - QLS Endorsed Level 5 Diploma

<p>This <strong>Level 7: Business Management</strong> course is appropriate for both eager novices and seasoned professionals. Through this course, you will learn everything you need to know to start or progress your career in Business Management at the highest possible level. It will help you develop technical abilities as well as a deep understanding of business management. The course will educate you on operational management, risk management, succession planning, project management, and others.</p><p>You can also learn about numerous strategic techniques and business management preparation in this Training Tale <strong>Level 7: Business Management</strong> course. Additionally, this step-by-step online course will teach you how to respond to issues that arise during running a business, helping you make well-informed management decisions. Enrol today and take the next step toward achieving your personal and professional goals.</p><p><strong>Learning Outcomes</strong></p><p>At the end of the course, the learner will be able to:</p><ul><li>Provide a brief idea about Business Management and its importance.</li><li>Discuss all the terms related to Business Management.</li><li>Clarify the differences between a leader and a manager.</li><li>Describe the theory of leadership and management to encourage organisational direction.</li><li>Determine the personal and technical skills needed to attain strategic objectives.</li><li>Develop a personal improvement plan.</li><li>Describe the concepts of strategic business management.</li><li>Understand the UK law and regulations related to business.</li><li>Develop an action plan for an organisation.</li></ul><p><strong>Why Choose Level 7: Business Management Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials of Business Management.</li><li>Developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing this course.</li></ul><p><strong>**Courses are included in this Business Management Course**</strong></p><p><strong>Main Course :</strong> Level 7: Business Management Course</p><p><strong>GIFT COURSES</strong></p><ul><li><strong>Course 01:</strong> Level 7 Diploma in Facilities Management Course</li><li><strong>Course 02:</strong> Level 5 Retail Management Course</li><li><strong>Course 03:</strong> Level 5 Diploma in Risk Management Course</li><li><strong>Course 04:</strong> Level 4 Time Management Course</li><li><strong>Course 05:</strong> HR and Payroll Management</li><li><strong>Course 06:</strong> Level 5 Report Writing Course</li><li><strong>Course 07:</strong> Workplace First Aid Training</li><li><strong>Course 08:</strong> Fire Safety Level 2</li><li><strong>Course 09:</strong> Property Management</li><li><strong>Course 10:</strong> Level 2 Customer Service</li><li><strong>Course 11:</strong> Childcare and Nutrition</li><li><strong>Course 12:</strong> Level 1 Diet and Nutrition Course</li><li><strong>Course 13:</strong> Level 5 Health and Safety at Work</li><li><strong>Course 14:</strong> Level 5 Diploma in Nutrition Course</li><li><strong>Course 15:</strong> Level 4 Diploma in Child Counselling Course</li><li><strong>Course 16:</strong> Level 5 Health and Safety at Work</li><li><strong>Course 17:</strong> Safeguarding Vulnerable Adults Training</li><li><strong>Course 18:</strong> Food Allergen Awareness Training</li><li><strong>Course 19:</strong> Level 2 Food Hygiene and Safety Course</li></ul><p><strong>**Others Benefits of Business Management**</strong></p><ul><li><strong>Free </strong>20 PDF Certificate</li><li>Access to Content <strong>- Lifetime</strong></li><li>Exam Fee -<strong> Totally Free</strong></li><li><strong>Free </strong>Retake Exam</li></ul><p><strong>[ Note: Free PDF certificate will provide as soon as completing the Business Management Course]</strong></p> <p><strong><em>Course Curriculum</em></strong></p><p><strong><em>*** Business Management ***</em></strong></p><ul><li><strong>Module 01: Introduction</strong></li><li><strong>Module 02: Financial Resource and Investment Management</strong></li><li><strong>Module 03: Succession Planning </strong></li><li><strong>Module 04: Risk Management</strong></li><li><strong>Module 05: Supply Chain Management</strong></li><li><strong>Module 06: Human Resource Management</strong></li><li><strong>Module 07: Leadership and Management</strong></li><li><strong>Module 08: Change Management</strong></li><li><strong>Module 09: Conflict Management</strong></li><li><strong>Module 10: Project Management</strong></li><li><strong>Module 11: Communication Techniques for Business Management</strong></li><li><strong>Module 12: Entrepreneurship and Small Business Management</strong></li><li><strong>Module 13: UK Business Law</strong></li></ul><p><strong>Assessment Method</strong></p><p>After you have finished <strong>Level 7: Business Management Course</strong>, you will need to take an electronic multiple-choice exam or Assignment to see if you have grasped everything. To pass the exam and be eligible for the pending certificates, you must achieve at least <strong>60%</strong>. As soon as you pass the examination, you will be qualified to request your certification.</p><p><strong>Certification</strong></p><p>After completing the <strong>MCQ/Assignment</strong> assessment for this Business Management course, you will be entitled to a Certificate of Completion from <strong>Training Tale</strong>. It will act as proof of your extensive professional development. The certificate is in PDF format, which is <strong>completely free</strong> to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Business Management course is highly recommended for:</p><ul><li>Entrepreneurs.</li><li>Small business owners.</li><li>Existing business professionals.</li><li>Program Manager.</li><li>Facility Manager.</li><li>Program Administrator.</li><li>Students</li><li>Recent graduates.</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are <strong>no specific</strong> requirements for this Business Management course because it does not require any advanced knowledge or skills.</p><p>Students who intend to enrol in this course must meet the following <strong>requirements</strong>:</p><ul><li>Good command of the English language</li><li>Must be vivacious and self-driven</li><li>Basic computer knowledge</li><li>A minimum of 16 years of age is required</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The <strong>Business Management </strong>Course is designed to give you the skills and knowledge you need to land your dream job, advance at work, go self-employed, or start your own business.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Training Tale

Master of Business Management (MBM)

Business Leadership

International Business Management

Master of Business Law (MBL)

Business & Management

Business Admin

Business Management - Course

<p><strong> Fall into Savings. Enjoy the biggest price fall this Season!  </strong></p><p><strong> 14 in 1 </strong><strong>Bundle only at £100</strong></p><p><strong>Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now</strong></p><p>Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive Medical Receptionist Training bundle that has everything you need to succeed in <strong>Medical Receptionist </strong>and other relevant fields!</p><p>After surveying thousands of learners just like you and considering their valuable feedback, this all in one <strong>Medical Receptionist </strong>bundle has been designed by Medical Receptionist Training industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand <strong>Medical Receptionist </strong>course that will enhance your skills and prepare you for the competitive job market.</p><p>Also, our <strong>Medical Receptionist </strong>experts are available for answering your queries and help you along your learning journey. Advanced Medical Receptionist Training audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p><p>Furthermore, to help you showcase your expertise in <strong>Medical Receptionist, </strong>we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p><p><strong>This </strong><strong>Bundle Consists of the following Premium courses: </strong></p><ul><li><strong>Course 01: </strong>Medical Receptionist: Responsibilities and Skills</li><li><strong>Course 02: </strong>Clinical Coding</li><li><strong>Course 03: </strong>Medical Transcription</li><li><strong>Course 04: </strong>GDPR in Healthcare</li><li><strong>Course 05: </strong>Document Control</li><li><strong>Course 06: </strong>Electronic Document Management System Step</li><li><strong>Course 07:</strong> Customer Relationship Management</li><li><strong>Course 08: </strong>Phone-Based Customer Service</li><li><strong>Course 09: </strong>Effective Communication Skills Diploma</li><li><strong>Course 10: </strong>Touch Typing Essentials</li><li><strong>Course 11: </strong>Level 2 Microsoft Office Essentials</li><li><strong>Course 12: </strong>Personal Hygiene</li><li><strong>Course 13: </strong>Stress Management Training</li><li><strong>Course 14: </strong>Time Management Training</li></ul><p>Enrol now in Medical Receptionist Training to advance your career, and use the premium study materials from<strong> Apex Learning.</strong></p><p><strong>Benefits you'll get from choosing Apex Learning:</strong></p><ul><li>Pay once and get lifetime access <strong>to 14 CPD courses </strong></li><li>Free e-Learning App for engaging reading materials &amp; helpful assistance</li><li>Certificates, student ID for the course included in a one-time fee</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules designed by expert instructors</li><li>Learn about at your ease - anytime, from anywhere</li><li>Study from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul><p><strong>Curriculum of the Bundle</strong></p><p><strong>Course 01: Responsibilities and Skills</strong></p><ul><li>Introduction to Medical and Clinical Administration</li><li>Introduction to Healthcare and Receptionists</li><li>Organise Schedules</li><li>Maintaining Medical Records</li><li>Effective Filing Systems in Medical Offices</li><li>Confidentiality in a Medical Environment</li><li>Medical Jargon and Terminology</li><li>Controlling Stocks and Supplies</li><li>Medical (Clinical) Coding and Billing</li><li>Information Technology in Health Care</li><li>Legal aspects and Ethics</li><li>Maintaining Workplace Safety</li><li>Time Management</li></ul><p><strong>Course 02: Clinical Coding</strong></p><ul><li>Introduction</li><li>PCS 3M Workshop</li><li>PCS 3M Workshop</li></ul><p>And much more...</p><p><strong>Course 03: Medical Transcription</strong></p><ul><li>Introduction to Medical Transcription</li><li>The What, How, Who and Why of Medical Transcription</li><li>Understanding Medical Reports</li></ul><p>And much more...</p><p><strong>Course 04: GDPR in Healthcare</strong></p><ul><li>Introduction to GDPR</li><li>GDPR and Healthcare Setting</li><li>General Data Protection Regulations Explained</li></ul><p>And much more...</p><p><strong>Course 05: Document Control</strong></p><ul><li>Introduction to Document Control</li><li>Principles of Document Control and Elements of Document Control Environment</li><li>Document Control Lifecycle</li></ul><p>And much more...</p><p><strong>Course 06: Electronic Document Management System Step</strong></p><ul><li>Introduction</li><li>Role and Important of Document Controller</li><li>Document and Record management</li></ul><p>And much more...</p><p><strong>Course 08: Phone-Based Customer Service</strong></p><ul><li>Introduction to Customer Service</li><li>What's Different about Good Customer Service?</li><li>Customer Relationship Management</li></ul><p>And much more...</p><p><strong>Course 09: Effective Communication Skills Diploma</strong></p><ul><li>Business Communication</li><li>Verbal and Non-verbal Communication</li><li>Written Communication</li></ul><p>And much more...</p><p><strong>Course 10: Touch Typing Essentials</strong></p><ul><li>Introduction</li><li>How to Set up Your Computer</li><li>How to type the letters F and J</li><li>How to type the letters D and</li></ul><p>And much more...</p><p><strong>Course 11: Level 2 Microsoft Office Essentials</strong></p><ul><li>Excel 2016</li><li>Word 2016</li><li>PowerPoint2016</li><li>Access 2016</li></ul><p><strong>Course 12: Personal Hygiene</strong></p><ul><li>Introduction to Personal Hygiene and a Brief History</li><li>Looking Clean, Smelling Clean</li><li>Improving and Maintaining Oral Health</li></ul><p>And much more...</p><p><strong>Course 13: Stress Management Training</strong></p><ul><li>Beginning Concepts</li><li>Specific Stress Management Techniques</li><li>MORE Stress Reduction Strategies</li></ul><p>And much more...</p><p><strong>Course 14: Time Management Training</strong></p><ul><li>Importance and Benefits of Time Management</li><li>Assess Your Current Work Practice</li><li>Identifying the Priorities</li><li>Say 'No' to Procrastination</li></ul><p>And much more...</p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (For The Title Course)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        145 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having these various expertise will increase the value in your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Responsibilities and Skills</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Apex Learning

Medical Receptionist Training

Essex

Join us this November for a FREE in-person workshop in Chelmsford, which introduces SMEs to a variety of AI tools useful for improving business processes! 
Established since 2007, KAT Marketing boasts a team of experts who draw on years of experience from partnering with businesses and organisations of various sizes and across numerous sectors.
Always at the cutting edge of the latest innovations within the corporate world, KAT has carefully monitored the increasing impact of AI. With a specific eye on the way the latest technologies can deliver more efficient and more effective solutions, KAT Marketing can help you boost efficiencies and effectiveness in your business through the power of AI with the support of qualified AI marketers.
This half-day training course is designed to deliver exactly that – a clear and concise explanation to the significance of AI as well as practical and specific demonstrations of how your business can see improved performance in data analysis, strategic planning, content generation and customer services. 

Event details
Date: Wednesday 20th November, 2024
Time: 9:00am - 12:00pm (Arrival from 8:30am)
Location: Chelmsford Civic Centre – Crompton Room: Duke Street, Chelmsford CM1 1JE
For: Businesses based in North Essex (Braintree, Chelmsford, Colchester, Maldon, Tendring)

Tea, Coffee & Pastries will be served from 8:30am
 
What the workshop covers:
The influence of AI
What is AI and how does it work
How are we already using AI
How will AI be influencing business in the future 
Due diligence: AI and ethics
AI in Analysis and Strategy
Using AI to analyse data and create reports
How AI can provide advantages in strategic planning
Video, Audio, Avatars and Editing
Creating different media formats through AI 
How to generate avatars and AI-inspired interaction
Insights into text generation
Understanding frameworks for prompting 
How to customise your AI activity
Your next steps
Your action plan: how will AI work for you
Open Q and A to answer your questions

About the host:
Julian Read, Content Manager at KAT Marketing
With more than 25 years of experience in corporate communications and marketing, Julian Read’s career has included roles in strategic marketing, business development, project management and content creation, as well as working as an award-winning journalist and magazine editor.
Today, Julian is part of the Senior Management Team at KAT Marketing, a leading regional marketing agency based in Colchester. As well as leading training for businesses and organisations on a variety of aspects of marketing, Julian has developed an industry-leading insight into the value of AI and how it can be used safely and successfully within workplace settings.
Within his role at KAT Marketing, Julian has continued the firm’s proud tradition of being at the cutting edge of the latest innovations within the corporate world and carefully monitored the increasing impact of AI. As an expert in the use of AI in the workplace, Julian holds a number of Chartered Institute of Marketing-recognised qualifications in the use of AI including topics such as Strategy and Analytics, using AI for Video & Audio Creation and Generative AI Text Creation.
With a specific eye on the way the latest technologies can deliver more efficient and more effective solutions, Julian has gathered detailed knowledge of how we can expect AI to influence the way we do business in the future in order to provide specific guidance on how business leaders can boost efficiencies and effectiveness in the workplace through the power of AI.



This programme is delivered by the North Essex Economic Board (NEEB) in partnership with Let's Do Business Group.
Let's Do Business Group is undertaking this project jointly with the North Essex Economic Board (NEEB). The Board is a partnership of local authorities in the area: Braintree, Maldon, and Tendring district councils, Colchester Borough Council, Chelmsford City Council and Essex County Council.
This project is funded by the UK Government through the UK Shared Prosperity Fund.
The UK Shared Prosperity Fund is a central pillar of the UK government's Levelling Up agenda and provides £2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus
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Let’s Do Business Group

Join us this November for a FREE in-person workshop in Chelmsford, which introduces SMEs to a variety of AI tools useful for improving business processes!

How to make AI work for you - Chelmsford

<strong>Let's learn the basic concepts for developing chatbots with machine learning models. This compact course will help you learn to use the power of Python to evaluate your chatbot datasets based on conversational notes, online resources, and websites. Garner hands-on practice in text generation with Python for chatbot development.</strong>
        <p>Chatbots are software applications used for online chat conversations through text or text-to-speech instead of providing direct contact with a live human agent. Chatbots are used in dialog systems for various purposes, including customer service, request routing, or information gathering.

This course begins with a brief overview of chatbots, their need, and the types of chatbots. We will explore rule-based versus self-learning chatbots. We will understand the working mechanism of chatbots. We will explore machine learning-based chatbots and understand the ML-based architecture of chatbots. You will learn about the purpose of ML-based chatbots and their impact. We will get an overview of the Natural Language Toolkit (NLTK). You will learn to install packages and create a corpus with Python. We will delve into text preprocessing and helper function deployment, generate responses, and implement term-frequency times inverse document-frequency. We will train and test rule-based chatbots and finally work on a project developing an artificial intelligence question-answer chatbot using NLTK.

Upon course completion, you will be able to relate the concepts and theories for chatbots in various domains, understand and implement machine learning models for building real-time chatbots, and evaluate machine learning models in chatbots.

All resources are available at: https://github.com/PacktPublishing/Basics-of-Chatbots-with-Machine-Learning-Python</p>
        <h2>What You Will Learn</h2><p>Learn about chatbot types, rule-based and self-learning chatbots<br>Learn text preprocessing and develop helper functions with Python<br>Explore the impact and overview of the Natural Language Toolkit<br>Gain hands-on practice, generate text in Python to develop chatbots<br>Explore testing and training of chatbot with machine learning<br>Implement term-frequency times inverse document-frequency hands-on</p>
        <h2>Audience</h2><p>This course delivers content to people wishing to advance their skills in applied machine learning, master data analysis with machine learning, build customized chatbots for their applications, and implement machine learning algorithms for chatbots. This course is for you if you are passionate about rule-based and conversational chatbots. Machine learning practitioners, research scholars, and data scientists can benefit from the course. No prior knowledge of chatbots, or machine learning, is needed. You will need to know basic to intermediate Python coding, which is not taught separately in the course.</p>
        <h2>Approach</h2><p>The course is designed to help you understand concepts easily and provides a unique hands-on experience in developing complete chatbots for your customized dataset using various projects. This well-structured learning-by-doing course will help you master the concepts and methodology efficiently. This course is easily understandable, expressive, self-explanatory, and concise, with live coding.</p>
        <h2>Key Features</h2><p>Learn chatbot basics, rule- and self-learning chatbots, and chatbot machine-learning architecture * Explore machine learning technology's impact on chatbots and Natural Language Toolkit (NLTK) * Implement hands-on term/inverse document-frequency, chatbot testing/training with machine learning</p>
        <h2>Github Repo</h2><p>https://github.com/PacktPublishing/Basics-of-Chatbots-with-Machine-Learning-Python</p>
        <h2>About the Author</h2><h3>AI Sciences</h3><p>AI Sciences are experts, PhDs, and artificial intelligence practitioners, including computer science, machine learning, and Statistics. Some work in big companies such as Amazon, Google, Facebook, Microsoft, KPMG, BCG, and IBM.

AI sciences produce a series of courses dedicated to beginners and newcomers on techniques and methods of machine learning, statistics, artificial intelligence, and data science. They aim to help those who wish to understand techniques more easily and start with less theory and less extended reading. Today, they publish more comprehensive courses on specific topics for wider audiences.

Their courses have successfully helped more than 100,000 students master AI and data science.</p>
        <h2>Course Outline</h2><h4>1. Introduction</h4><p>This section focuses on the introduction to the instructor and AI Sciences. The author discusses the course content and how the course would be useful to the learners.</p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Course and Instructor Introduction</p><p style='margin: 0'>This video introduces the author/instructor and outlines his experience and qualifications as an instructor in this online course content discipline.</p></td></tr><tr><td style='padding: 15px;'><p>2. AI Sciences Introduction</p><p style='margin: 0'>This video outlines the background of the AI Sciences group, its core competencies, and the expertise they bring to the courses.</p></td></tr><tr><td style='padding: 15px;'><p>3. Course Description</p><p style='margin: 0'>In this video, we will explore the course's prerequisites and discuss the course content and the concepts that will be covered in this course.</p></td></tr><tr><td style='padding: 15px;'><p>4. ML-Based Chatbots</p><p style='margin: 0'>This video overviews the machine learning-based chatbot's general architecture, purpose, ML-enabled features, and ML revolutionaries.</p></td></tr><tr><td style='padding: 15px;'><p>5. Conversational Chatbots</p><p style='margin: 0'>In this lecture, we will understand conversational chatbots and briefly examine the features of a conversational chatbot, its installation, and its development.</p></td></tr></tbody></table><br><h4>2. Overview of Chatbots</h4><p>This section focuses on chatbot development with machine learning, including the applications of chatbots, virtual assistants, types of chatbots, mechanisms of chatbots, and the challenges of using chatbots.</p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Module Overview</p><p style='margin: 0'>This video provides an overview of the concepts to be learned in this module. You will learn about chatbots and what they are used for and overview them in general.</p></td></tr><tr><td style='padding: 15px;'><p>2. History of Chatbots</p><p style='margin: 0'>This video elaborates on the history of chatbots that predated the 60s and 70s era of technology. We will understand when chatbots were first created and how they have gradually progressed to become the present versions of chatbots.</p></td></tr><tr><td style='padding: 15px;'><p>3. Applications of Chatbots</p><p style='margin: 0'>In this lesson, you will learn about the different applications of chatbots, including helpdesk assistants, tutors, home assistants, office assistants, phone assistants, and medical assistants.</p></td></tr><tr><td style='padding: 15px;'><p>4. Chatbots Versus Virtual Assistants Versus Personal Assistants</p><p style='margin: 0'>This lecture compares chatbots, virtual assistants, and personal assistants; delves into the three types of traits; and brings out their advantages and disadvantages to the forefront.</p></td></tr><tr><td style='padding: 15px;'><p>5. Benefits of Chatbots</p><p style='margin: 0'>This video will elaborate on the benefits of using chatbots and the need for adopting chatbots, including personalized customer experience, efficient staff onboarding, standardized solutions, cost saving, and 24x7 availability.</p></td></tr><tr><td style='padding: 15px;'><p>6. Why Should Companies Pick Chatbots</p><p style='margin: 0'>Here, we will discuss why organizations adopt chatbots, including simplicity of functioning, efficiency and speed, improving experience, personalization, and sustainability.</p></td></tr><tr><td style='padding: 15px;'><p>7. Chatbot Types</p><p style='margin: 0'>In this lesson, we will look at classifying chatbots based on how the chatbots can be trained and tested, including the rule-based chatbot-where rules are specified-and self-learning chatbots, where the chatbot learns on its own with the data fed into it.</p></td></tr><tr><td style='padding: 15px;'><p>8. Rule-Based Chatbots</p><p style='margin: 0'>Let's understand what rule-based chatbots are and their mechanism of functioning in detail. Here, certain rules or criteria are provided as support to the chatbots, and the tasks performed, and the responses are based on those rules.</p></td></tr><tr><td style='padding: 15px;'><p>9. Self-Learning Chatbots</p><p style='margin: 0'>Here, we will understand self-learning chatbots, which, as suggested, means that the chatbots can learn independently. The chatbot asks a series of queries and stores the responses before deciding on an action based on the responses.</p></td></tr><tr><td style='padding: 15px;'><p>10. Mechanism of Chatbots</p><p style='margin: 0'>Let's understand the mechanism of how a chatbot works. It needs a predefined goal or objective to function, draft potential solution flows, validate examples, define the solution flows, and launch the chatbot.</p></td></tr><tr><td style='padding: 15px;'><p>11. Challenges of Chatbots</p><p style='margin: 0'>In this video, we will understand the challenges we face using a chatbot, including emerging trends, security and privacy, customer saturation, predicting human behavior, user satisfaction, and user-bot communication.</p></td></tr><tr><td style='padding: 15px;'><p>12. Quiz</p><p style='margin: 0'>This video is a quiz/exercise based on the concepts learned in this section so far.</p></td></tr><tr><td style='padding: 15px;'><p>13. Quiz Solution</p><p style='margin: 0'>This video is the solution to the quiz/exercise based on the concepts learned in this section.</p></td></tr></tbody></table><br><h4>3. Machine Learning-Based Chatbots</h4><p>This section focuses on machine learning-based chatbots and discusses the architecture of an ML chatbot, the enabled features, tokens, chatbot greets, and response generation.</p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Module Introduction</p><p style='margin: 0'>Let's look at the different concepts you will be learning in this specific module that focuses entirely on machine learning-based chatbots, including purpose, and finally working on a project at the end.</p></td></tr><tr><td style='padding: 15px;'><p>2. Module Overview</p><p style='margin: 0'>In this video, we will outline the concepts, including the general architecture of machine learning, the purpose of chatbots, the Natural Language Toolkit (NLTK), and developing a rule-based chatbot using NLTK.</p></td></tr><tr><td style='padding: 15px;'><p>3. Architecture of ML Chatbots</p><p style='margin: 0'>Here, we will focus on and simplify the machine-learning architecture of chatbots with the help of an example. We will understand the NLTK library and its role in developing chatbots.</p></td></tr><tr><td style='padding: 15px;'><p>4. ML Enabled Features</p><p style='margin: 0'>In this lesson, we will explore the enabling features of a machine learning-based chatbot, including scaling operations, task automation, user engagement, social media interaction, multilingual models, and connectivity.</p></td></tr><tr><td style='padding: 15px;'><p>5. Revolution with ML</p><p style='margin: 0'>In this video, we will look at the various technologies in which machine learning has revolutionized, including customer services, eCommerce, healthcare, travel and tourism, banking and finance, and general services.</p></td></tr><tr><td style='padding: 15px;'><p>6. NLTK Features</p><p style='margin: 0'>Let's explore the Natural Language Toolkit, a library used for specific tasks related to natural language processing, including tokenization, filtering words, stemming, lemmatization, chunking/chinking, and entity recognition.</p></td></tr><tr><td style='padding: 15px;'><p>7. Rule-Based Chatbots</p><p style='margin: 0'>This video overviews the steps in developing rule-based chatbots, including installing the package, inputting data, adding word tokens, lemmatizing, and response generation.</p></td></tr><tr><td style='padding: 15px;'><p>8. Package Installation</p><p style='margin: 0'>This video demonstrates the steps involved in installing NLTK. Another package we will need to install for creating our chatbot is the Wikipedia app and then importing the required libraries.</p></td></tr><tr><td style='padding: 15px;'><p>9. Data Input</p><p style='margin: 0'>In this lesson, we will begin inputting the data we will use for our rule-based chatbot.</p></td></tr><tr><td style='padding: 15px;'><p>10. Word Tokens and Remove ASCII</p><p style='margin: 0'>In this video, you will learn to add word tokens using the normalize function and develop the word token. We are going to use the NLTK.word_tokenize function.</p></td></tr><tr><td style='padding: 15px;'><p>11. Remove Tags and Lemmatize</p><p style='margin: 0'>In this video, we will look at removing tags or symbols that we do not want to use in our word token development process. We will then lemmatize the word token using the tag map lemmatizer.</p></td></tr><tr><td style='padding: 15px;'><p>12. Chatbot Greets</p><p style='margin: 0'>After creating the word tokens, removing the tags, and lemmatizing the words, we will create the chatbot's welcome responses or welcome inputs.</p></td></tr><tr><td style='padding: 15px;'><p>13. Response Generation</p><p style='margin: 0'>In this video, we will define a generateResponse() function and define the expected user response from the chatbot.</p></td></tr><tr><td style='padding: 15px;'><p>14. Wiki Search</p><p style='margin: 0'>In this video, you will learn how to search Wikipedia. We will define a function to input data and obtain a response from the Wikipedia_data input we created.</p></td></tr><tr><td style='padding: 15px;'><p>15. Developing Results</p><p style='margin: 0'>We will now test the chatbot for response generation and verify that the chatbot is working perfectly. We will assess the results based on the data input and the response.</p></td></tr><tr><td style='padding: 15px;'><p>16. Local Search and Wikipedia Search</p><p style='margin: 0'>In this lesson, you will learn how to conduct a local search versus a Wikipedia search. We will generate results based on the responses from the Wikipedia search and the local search.</p></td></tr></tbody></table><br><h4>4. Project: Conversational Chatbot Development with Machine Learning</h4><p>This section focuses on developing the conversational chatbot using machine learning, including inputting data, tokenization, lemmatization, adding greet functions, generating responses, finishing the bot, and testing.</p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Module Introduction</p><p style='margin: 0'>This is a brief introductory video regarding the concepts learned in this module, including preparing and developing the conversational chatbot project using the NLTK library.</p></td></tr><tr><td style='padding: 15px;'><p>2. Project Overview and Packages</p><p style='margin: 0'>In this lesson, we will go over the project conception in detail and install and import all the required libraries for the project, input the data, and perform other tasks to project completion.</p></td></tr><tr><td style='padding: 15px;'><p>3. Getting the Data</p><p style='margin: 0'>In this video, we will look at using the request library to seek out the webpage from which we want the information. In our case, we have chosen the webpage of artificial intelligence.</p></td></tr><tr><td style='padding: 15px;'><p>4. Elimination</p><p style='margin: 0'>After collecting all the data, you will learn to eliminate the text that we do not want to use in the chatbot project through an elimination process.</p></td></tr><tr><td style='padding: 15px;'><p>5. Tokenization</p><p style='margin: 0'>In this lesson, we will perform two types of tokenization-sentence tokenization and word tokenization-using the NLTK library.</p></td></tr><tr><td style='padding: 15px;'><p>6. Lemmatization and Processed Text</p><p style='margin: 0'>In this video, we will look at the project's next step, the lemmatization process, using the WordNet lemmatizer and the NLTK library for the conversational chatbot.</p></td></tr><tr><td style='padding: 15px;'><p>7. Greeting Function</p><p style='margin: 0'>After setting everything up, we will now look at creating a few greeting inputs and a few greeting responses for the conversational chatbot to respond with.</p></td></tr><tr><td style='padding: 15px;'><p>8. Generate Response</p><p style='margin: 0'>We will import two libraries, tfidf and cosine_similarity, and then use the TF-IDF vectorizer to generate chatbot responses based on the query input.</p></td></tr><tr><td style='padding: 15px;'><p>9. Bot Finishing</p><p style='margin: 0'>After setting all elements of the chatbot, we will complete the bot by inputting queries and data and receiving responses from the chatbot based on the question placed.</p></td></tr><tr><td style='padding: 15px;'><p>10. Testing the Bot</p><p style='margin: 0'>After finishing the bot and making it send responses, we will perform the final step: check the chatbot for accuracy of the responses and verify that the tasks are performed correctly.</p></td></tr></tbody></table>

Packt

Data Analysis

Python

Let's learn the basic concepts for developing chatbots with machine learning models. This compact course will help you learn to use the power of Python to evaluate your chatbot datasets based on conversational notes, online resources, and websites. Garner hands-on practice in text generation with Python for chatbot development.

Basics of Chatbots with Machine Learning & Python

<p>Unlock a world of linguistic mastery with our comprehensive "Language Training" bundle. Immerse yourself in a linguistic journey spanning English, British Sign Language (BSL) Levels 1 and 2, Spanish, German, Italian, and Portuguese. From the nuances of English as a Foreign Language, the expressive beauty of BSL, and the rhythmic cadence of Spanish, this bundle is your passport to multilingual proficiency.</p><p>Embark on a cultural odyssey, mastering the intricacies of German, Italian romance, and Portuguese charm. Dive into the fundamentals of early childhood language development and explore the secrets of non-verbal communication in "The Secrets of Body Language." Whether you aspire to communicate globally or enrich your understanding of language disorders, this bundle equips you with a diverse linguistic toolkit. Sharpen your language prowess, delve into the art of effective communication, and gain a unique insight into child language development. </p><p>So, grab this opportunity, fuel your curiosity, and immerse yourself in the vibrant tapestry of languages. It's time to enrol and let the magic of diverse communication unfold before you!</p><p><strong>What will you learn from this CPDQS Accredited Language Training - English, BSL Level 1 and 2, Spanish, German, Italian and Portuguese bundle? </strong></p><p>By the end of this bundle, you should be able to:</p><ul><li>Master English fluency for diverse communication scenarios.</li><li>Achieve proficiency in British Sign Language (BSL) Levels 1 and 2.</li><li>Attain conversational competence in Spanish, German, Italian, and Portuguese.</li><li>Understand the fundamentals of language development in early childhood.</li><li>Gain insight into child language disorders for informed interaction.</li><li>Decode the nuances of non-verbal communication through body language.</li></ul><p>This comprehensive language training curriculum encompasses a diverse range of courses, guiding learners through the intricacies of English fluency, British Sign Language proficiency at Levels 1 and 2, and conversational mastery in Spanish, German, Italian, and Portuguese. It extends beyond traditional languages to explore the fundamentals of early childhood language development, insights into child language disorders, and the subtleties of non-verbal communication. </p><p>The Language Training - English, BSL Level 1 and 2, Spanish, German, Italian and Portuguese bundle consists of the following 11 courses:</p><ol><li> English as a Foreign Language</li><li> British Sign Language (BSL) Level 1 &amp; 2</li><li> American Sign Language Online Course</li><li> Spanish Language Masterclass</li><li> Italian Language Training</li><li> German Language for Beginners</li><li> Complete Portuguese Language Course</li><li> Fundamentals of Language Development in Early Childhood</li><li> Child Language Disorder (CLD)</li><li> Speech And Language Therapy</li><li> The Secrets of Body Language</li></ol><p><strong>Certification</strong><br />Once you have finished the course, you will be eligible to apply for a CPD QS accredited certificate as proof of your new skills and your continued professional development.<br />The learner will get FREE PDF Certificate for the English as a Foreign Language course.<br />For the rest of the courses the following fee structure will be applicable.</p><p><br />â¦    CPD QS Accredited PDF Certificate: £9<br />â¦    CPD QS Accredited Hardcopy Certificate: £15 (Additional £10 will be charged for International Students).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        35 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Language Enthusiasts</li><li>Multicultural Explorers</li><li>Lifelong Learners</li><li>Communication Buffs</li><li>Curious Minds</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This language training bundle is open to all, welcoming enthusiasts without any formal prerequisites. Whether you're a language aficionado, cultural explorer, or a curious mind, there are no specific requirements to embark on this educational journey. Embrace the opportunity to enrich your linguistic and communicative skills without any barriers or prerequisites - it's an inclusive learning experience for everyone.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Translator (Average Salary: £30,000 - £40,000)</li><li>Language Instructor (Average Salary: £25,000 - £35,000)</li><li>Multilingual Customer Service Representative (Average Salary: £20,000 - £25,000)</li><li>Cultural Liaison Officer (Average Salary: £30,000 - £40,000)</li><li>Early Childhood Educator (Average Salary: £25,000 - £35,000)</li><li>Speech and Language Therapist (Average Salary: £30,000 - £40,000)</li></ul>
                        </div>

One Education

Language Training - English, BSL Level 1 and 2, Spanish, German, Italian and Portuguese Course

<p>Did you know that over 1.5 billion people worldwide are actively learning a foreign language? In today's globalised world, linguistic proficiency opens doors to new opportunities and connections. Our comprehensive "Foreign Language Training" bundle is designed to empower you with diverse language skills, fostering personal and professional growth. With a rich blend of courses covering English as a Foreign Language, Sign Languages, and popular global languages like Spanish, Italian, and German, this bundle ensures you're well-equipped for effective communication in various contexts.</p><p>Embark on a journey of language mastery, from the fundamentals of language development in early childhood to honing your proficiency in British Sign Language (BSL), American Sign Language (ASL), Spanish, Italian, and German. Uncover the secrets of body language for enhanced interpersonal communication. Whether aiming to broaden your cultural understanding or prepare for travel, this bundle provides a dynamic platform for linguistic exploration. </p><p>So what are you waiting for? Enrol in the bundle right now and embrace a world of linguistic possibilities!</p><p><strong>What will you learn from this CPDQS Accredited Foreign Language Training bundle? </strong></p><p>Completing this bundle should make you able to: </p><ul><li>Master English language skills for effective global communication.</li><li>Gain insights into language development in early childhood education.</li><li>Understand and address child language disorders with confidence.</li><li>Explore the field of speech and language therapy principles.</li><li>Attain proficiency in British Sign Language (BSL) Level 1 &amp; 2.</li><li>Acquire conversational skills in American Sign Language (ASL).</li></ul><p>This comprehensive language training bundle covers a spectrum of linguistic domains, commencing with English language mastery and early childhood language development. Delve into the nuanced field of child language disorders and speech therapy, then expand your communication skills through British Sign Language (BSL) and American Sign Language (ASL). Further, unlock the subtleties of body language and immerse yourself in the richness of Spanish, Italian, and German languages, offering a diverse linguistic repertoire for personal and professional enrichment.</p><p>The Foreign Language Training bundle consists of the following 11 courses:</p><ol><li> English as a Foreign Language</li><li> Fundamentals of Language Development in Early Childhood</li><li> Child Language Disorder (CLD)</li><li> Speech And Language Therapy</li><li> British Sign Language (BSL) Level 1 &amp; 2</li><li> American Sign Language Online Course</li><li> The Secrets of Body Language</li><li> Spanish Language Masterclass</li><li> Italian Language Training</li><li> German Language for Beginners</li><li> Complete Portuguese Language Course</li></ol><p><strong>Certification</strong><br />Once you have finished the course, you will be eligible to apply for a CPD QS accredited certificate as proof of your new skills and your continued professional development.<br />The learner will get FREE PDF Certificate for the English as a Foreign Language course.<br />For the rest of the courses the following fee structure will be applicable.</p><p><br />â¦    CPD QS Accredited PDF Certificate: £9<br />â¦    CPD QS Accredited Hardcopy Certificate: £15 (Additional £10 will be charged for International Students).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        35 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Welcome to Foreign Language Training, designed for the following:</p><ol><li> Beginners eager to learn a new language effectively and confidently.</li><li> Language enthusiasts seeking practical skills for real-life communication scenarios.</li><li> Professionals aiming to enhance their global business communication skills.</li><li> Students and academics interested in broadening their linguistic capabilities.</li><li> Travelers desiring a comprehensive language foundation for immersive cultural experiences.</li></ol>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This bundle is open to all enthusiasts without any formal prerequisites. No prior qualifications or specific background knowledge are required. Whether you're a language novice or a seasoned learner, dive into this enriching experience without constraints. Embrace the opportunity to explore diverse languages and enhance your communication skills without any barriers or prerequisites.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Language Tutor: £30,000 - £40,000</li><li>Interpreter: £25,000 - £35,000</li><li>Language Specialist: £30,000 - £45,000</li><li>Speech and Language Therapist: £25,000 - £40,000</li><li>Linguistic Researcher: £30,000 - £45,000</li><li>Multilingual Customer Service Representative: £20,000 - £25,000</li></ul>
                        </div>

Foreign Language Training - English, BSL, ASL, Spanish and More Course

<p>If you're eager to elevate your proficiency in Hospitality Management, you're in the right spot. Our all-encompassing program in Hospitality Management is designed to help you achieve optimal results by honing your skills in this field.</p><p>Through our Level 5 Diploma, which offers an in-depth look at the core of this exciting sector, discover the beauty of hospitality management. Unveil the intricacies of Hospitality Management across 12 enriching modules, each designed to sculpt your expertise in this captivating domain. Immerse yourself in the strategic fabric of the industry, as you delve into the nuances of selection, recruitment, and development within the Hospitality realm. Elevate your mastery through modules spotlighting front office operations, housekeeping, engineering, security operations, and food and beverage management. Unravel the secrets of service quality management and explore the fusion of technology with E-Hospitality. Elevate your comprehension of customer satisfaction, marketing in travel and tourism, and accounting specific to the Hospitality Industry.</p><p><strong>Level 5 Diploma in Hospitality Management Course Learning Outcomes:</strong></p><ul><li>Learn the fundamentals of hospitality management.</li><li>Recognise the nuances of the industry's hiring, training, and selection procedures.</li><li>Develop management skills in the areas of engineering, security, housekeeping, and food and beverage services.</li><li>Gain a thorough understanding of how to manage service quality in the hospitality industry.</li><li>Learn about marketing in the travel and tourist industry.</li><li>Understand the special accounting procedures that apply to the hospitality sector.</li></ul><p><strong> Level 5 Diploma in Hospitality Management </strong></p><ul><li><strong>Module 01:</strong> Introduction to Hospitality Management</li><li><strong>Module 02:</strong> An Overview of Hotel Industry</li><li><strong>Module 03:</strong> The Process of Selection and Recruitment in the Hospitality Industry</li><li><strong>Module 04: </strong>The Process of Development and Training in the Hospitality Industry</li><li><strong>Module 05:</strong> Management of Front Office Operations</li><li><strong>Module 06:</strong> Management of Housekeeping, Engineering and Security Operations</li><li><strong>Module 07:</strong> Management of Food and Beverage Operations</li><li><strong>Module 08:</strong> Management of Service Quality in the Hospitality Industry</li><li><strong>Module 09: </strong>Marketing in Travel and Tourism Business</li><li><strong>Module 10:</strong> Accounting in the Hospitality Industry</li><li><strong>Module 11: </strong>Customer Satisfaction</li><li><strong>Module 12: </strong>E-Hospitality and Technology</li></ul><p><strong>Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for <strong>Free</strong> to be delivered to your home by post. For international students, there is an additional postage charge of £10.</p><p><strong>Endorsement</strong></p><p>The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong> Level 5 Diploma in Hospitality Management </strong></p><ul><li>Hospitality Manager</li><li>Front Office Operations Supervisor</li><li>Food and Beverage Operations Manager</li><li>Customer Service Specialist</li><li>Marketing Coordinator (Travel and Tourism)</li><li>Accounting Analyst (Hospitality)</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong> Level 5 Diploma in Hospitality Management </strong></p><p>To enrol in this Level 5 Diploma in Hospitality Management course, all you need is a basic understanding of the English Language and an internet connection.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Hotel Manager:</strong></p><ul><li>Average Salary: £30,000 to £50,000 per year</li></ul><p><strong>Restaurant Manager:</strong></p><ul><li>Average Salary: £25,000 to £40,000 per year</li></ul><p><strong>Event Manager:</strong></p><ul><li>Average Salary: £28,000 to £45,000 per year</li></ul><p><strong>Hospitality Consultant:</strong></p><ul><li>Average Salary: £35,000 to £60,000 per year</li></ul><p><strong>Catering Manager:</strong></p><ul><li>Average Salary: £25,000 to £40,000 per year</li></ul><p><strong>Guest Services Manager:</strong></p><ul><li>Average Salary: £28,000 to £45,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>QLS Endorsed Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £9.99
        </p>
            <div><p><strong>CPD Accredited Hard Copy Certificate</strong></p><p><strong>Delivery Charge:</strong></p><ul><li>Inside the UK: Free</li><li>Outside of the UK: £9.99 each</li></ul></div>

                        </div>

Compliance Central

Level 5 Diploma in Hospitality Management

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations.</p><p></p><p></p><p>This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations. This course may contain a 1-day Applied Workshop. This workshop will allow you to practice your Functional Consultant skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.</p><p></p>Prerequisites<p></p><p></p><ul> <li>Experience as an IT professional or student</li> <li>Working knowledge of Microsoft Power Platform and its key components</li> <li>Knowledge of Microsoft Dataverse (or general data modeling) and security concepts</li></ul><p></p><p></p></div><div id="course-pills-2"><h3>1 - Describe the business value of the Microsoft Power Platform</h3> <ul> <li>Explore Microsoft Power Platform</li> <li>Describe the business value of the Power Platform</li> <li>Explore connectors and Microsoft Dataverse</li> <li>Describe how Power Platform works with Microsoft 365 apps and services</li> <li>Explore how Power Platform works with Microsoft Teams</li> <li>Describe how Power Platform works  with Microsoft Dynamics 365 apps</li> <li>Describe how Power Platform solutions consume Microsoft Azure services </li> <li>Explore how Microsoft Power Platform apps work together </li> <li>Use Artificial Intelligence to increase productivity</li> </ul> <h3>2 - Core components of Power Pages</h3> <ul> <li>Get started with Power Pages</li> <li>Core tools and components of Power Pages</li> <li>Overview of Power Pages security</li> <li>Overview of Power Pages extensibility</li> </ul> <h3>3 - Explore Power Pages templates</h3> <ul> <li>Site design templates</li> <li>Scenario-based templates</li> <li>Dynamics 365 Power Pages site templates</li> </ul> <h3>4 - Explore Power Pages design studio</h3> <ul> <li>Work with pages</li> <li>Page components</li> <li>Site styling and templates</li> </ul> <h3>5 - Explore Power Pages design studio data and security features</h3> <ul> <li>Data workspace in Power Pages design studio</li> <li>Power Pages security features</li> </ul> <h3>6 - Introduction to Power Pages administration</h3> <ul> <li>Power Pages administrative tools</li> <li>Set up workspace in Power Pages design studio</li> </ul> <h3>7 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>8 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>9 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>10 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>11 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>12 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>13 - Create and manage workspaces in Power BI</h3> <ul> <li>Distribute a report or dashboard</li> <li>Monitor usage and performance</li> <li>Recommend a development life cycle strategy</li> <li>Troubleshoot data by viewing its lineage</li> <li>Configure data protection</li> </ul> <h3>14 - Manage semantic models in Power BI</h3> <ul> <li>Use a Power BI gateway to connect to on-premises data sources</li> <li>Configure a semantic model scheduled refresh</li> <li>Configure incremental refresh settings</li> <li>Manage and promote semantic models</li> <li>Troubleshoot service connectivity</li> <li>Boost performance with query caching (Premium)</li> </ul> <h3>15 - Create dashboards in Power BI</h3> <ul> <li>Configure data alerts</li> <li>Explore data by asking questions</li> <li>Review Quick insights</li> <li>Add a dashboard theme</li> <li>Pin a live report page to a dashboard</li> <li>Configure a real-time dashboard</li> <li>Set mobile view</li> </ul> <h3>16 - Implement row-level security</h3> <ul> <li>Configure row-level security with the static method</li> <li>Configure row-level security with the dynamic method</li> </ul> <h3>17 - Create tables in Dataverse</h3> <ul> <li>Table characteristics</li> <li>Table relationships</li> <li>Dataverse logic and security</li> <li>Dataverse auditing</li> <li>Dual-write vs. virtual tables</li> </ul> <h3>18 - Manage tables in Dataverse</h3> <ul> <li>Identify tables and table types in Dataverse</li> <li>Create a custom table</li> <li>Enable attachments within a table</li> <li>Licensing requirements for each table type</li> </ul> <h3>19 - Create and manage columns within a table in Dataverse</h3> <ul> <li>Define columns in Microsoft Dataverse</li> <li>Column types in Microsoft Dataverse</li> <li>Add a column to a table</li> <li>Create a primary name column</li> <li>Restrictions that apply to columns in a table</li> <li>Create an auto numbering column</li> <li>Create an alternate key</li> </ul> <h3>20 - Create a relationship between tables in Dataverse</h3> <ul> <li>Relate one or more tables - Introduction</li> <li>Relationship types that are available in Microsoft Dataverse</li> <li>Create a one-to-many relationship between tables</li> <li>Create a many-to-many relationship between tables</li> <li>Edit or delete relationships</li> </ul> <h3>21 - Working with choices in Dataverse</h3> <ul> <li>Define choice column</li> <li>Standard choices column</li> </ul> <h3>22 - Get started with security roles in Dataverse</h3> <ul> <li>Understand environment roles</li> <li>Adding or disabling an environment user</li> <li>Understand security concepts in Dataverse</li> <li>Understand user security roles and security role defaults</li> <li>Check the roles that a user belongs to</li> <li>Configure Dataverse teams for security</li> <li>Configure Dataverse group teams for security</li> </ul> <h3>23 - Use administration options for Dataverse</h3> <ul> <li>Use Microsoft Power Platform Admin Center portal</li> <li>Tenant storage capacity</li> <li>Advanced Customization options in Power Apps Portal</li> <li>Enable and disable auditing</li> </ul> <h3>24 - Manage Dynamics 365 model-driven app settings and security</h3> <ul> <li>Configure role-based security</li> <li>Manage teams and business units</li> <li>Explore settings and customizations</li> </ul> <h3>25 - Introduction to Microsoft Power Platform security and governance</h3> <ul> <li>Identify Microsoft Power Platform environments</li> <li>Data Loss Prevention policies</li> <li>Microsoft Power Platform Center of Excellence Starter Kit</li> </ul> <h3>26 - Get started with model-driven apps in Power Apps</h3> <ul> <li>Introducing model-driven apps</li> <li>Components of model-driven apps</li> <li>Design model-driven apps</li> <li>Incorporate business process flows</li> </ul> <h3>27 - Configure forms, charts, and dashboards in model-driven apps</h3> <ul> <li>Forms overview</li> <li>Form elements</li> <li>Configure multiple forms</li> <li>Use specialized form components</li> <li>Configure views overview</li> <li>Configure grids</li> <li>Create and edit views</li> <li>Configure charts overview</li> <li>Dashboards overview</li> <li>Use interactive streams and tiles</li> </ul> <h3>28 - Get started with Power Apps canvas apps</h3> <ul> <li>Power Apps building blocks</li> <li>Ways to build Power Apps</li> <li>Power Apps related technologies</li> <li>Additional Power Apps related technologies</li> <li>Designing a Power Apps app</li> </ul> <h3>29 - Connect to other data in a Power Apps canvas app</h3> <ul> <li>Overview of the different data sources</li> <li>Work with action-based data sources</li> <li>Power Automate is a companion to Power Apps</li> </ul> <h3>30 - How to build the UI in a canvas app in Power Apps</h3> <ul> <li>Use themes to quickly change the appearance of your app</li> <li>Branding a control</li> <li>Icons</li> <li>Images</li> <li>Personalization</li> <li>Using the tablet or phone form factors</li> </ul> <h3>31 - Manage apps in Power Apps</h3> <ul> <li>Power Apps review</li> </ul> <h3>32 - Build your first app with Power Apps and Dataverse for Teams</h3> <ul> <li>Create your first app with the hero template</li> <li>Customize your app with Power Apps Studio</li> <li>Publish your app</li> <li>Install template apps</li> </ul> <h3>33 - Access Dataverse in Power Pages websites</h3> <ul> <li>Use lists to display multiple Dataverse records</li> <li>Use forms to interact with Dataverse data</li> </ul> <h3>34 - Authentication and user management in Power Pages</h3> <ul> <li>Power Pages authentication settings</li> <li>User registration in Power Pages</li> <li>Authentication management for Power Pages users</li> <li>Power Pages authentication providers</li> </ul> <h3>35 - Power Pages maintenance and troubleshooting</h3> <ul> <li>Power Pages website maintenance</li> <li>Power Pages website troubleshooting</li> </ul> <h3>36 - Define and create business rules in Dataverse</h3> <ul> <li>Define business rules - Introduction</li> <li>Define the components of a business rule</li> <li>Create a business rule</li> </ul> <h3>37 - Get started with Power Automate</h3> <ul> <li>Introducing Power Automate</li> <li>Troubleshoot flows</li> </ul> <h3>38 - Use the Admin center to manage environments and data policies in Power Automate</h3> <ul> <li>Administer flows</li> <li>Export and import flows</li> <li>Learn how to distribute button flows</li> </ul> <h3>39 - Use Dataverse triggers and actions in Power Automate</h3> <ul> <li>Dataverse triggers</li> <li>Query data</li> <li>Create, update, delete, and relate actions</li> </ul> <h3>40 - Extend Dataverse with Power Automate</h3> <ul> <li>Set up a flow and configure its trigger</li> <li>Email Dataverse record</li> <li>Add to-do items</li> <li>Test and run your flow</li> </ul> <h3>41 - Introduction to expressions in Power Automate</h3> <ul> <li>Get started with expressions</li> <li>Notes make things easier</li> <li>Types of functions</li> <li>Write complex expressions</li> </ul> <h3>42 - Build your first Power Automate for desktop flow</h3> <ul> <li>Set up the environment</li> <li>Explore Power Automate for desktop</li> <li>Create your first Power Automate for desktop flow</li> <li>Record Power Automate for desktop actions</li> <li>Edit and test recorded actions</li> </ul> <h3>43 - Run a Power Automate for desktop flow in unattended mode</h3> <ul> <li>Set up an unattended desktop flow</li> <li>Create a new cloud flow that calls an existing flow in unattended mode</li> <li>Perform a test run</li> <li>Best practices</li> </ul> <h3>44 - Optimize your business process with process advisor</h3> <ul> <li>Get familiar with process advisor</li> <li>Create your first recording</li> <li>Edit recordings and group actions</li> <li>Analyze recordings and interpret results</li> <li>Automation recommendations</li> </ul> <h3>45 - Get started with Microsoft Copilot Studio bots</h3> <ul> <li>Get started working with environments</li> <li>Create bots and work with the Microsoft Copilot Studio interface</li> <li>Create topics</li> <li>Test bots</li> <li>Publish bots and analyze performance</li> </ul> <h3>46 - Enhance Microsoft Copilot Studio bots</h3> <ul> <li>Use Power Automate to add actions</li> <li>Transfer conversations to agents by using Omnichannel for Customer Service</li> <li>Create topics for existing support content</li> <li>Analyze bot performance</li> </ul> <h3>47 - Manage topics in Microsoft Copilot Studio</h3> <ul> <li>Work with bot topics</li> <li>Branch a topic</li> <li>Create topics for existing support content</li> <li>Work with system fallback topics</li> <li>Manage topics</li> </ul> <h3>48 - Manage Power Virtual Agents</h3> <ul> <li>Environments in Microsoft Copilot Studio</li> <li>Bot topics permissions</li> <li>Bot entities and flow permissions</li> <li>Monitor and diagnose</li> <li>Administer and manage</li> <li>Export and import bots</li> <li>Authentication</li> </ul> <h3>49 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>50 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>51 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>52 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>53 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>54 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>55 - Manage solutions in Power Apps and Power Automate</h3> <ul> <li>Add and remove apps, flows, and entities in a solution</li> <li>Edit a solution-aware app, flow, and table</li> <li>Build and deploy a complex solution with flows, apps, and entities</li> <li>Automate solution management</li> </ul> <h3>56 - Load/export data and create data views in Dataverse</h3> <ul> <li>View data in a table</li> <li>Create or edit views of data in a table</li> <li>Load data into a table</li> <li>Export data from a table</li> <li>Add, update, or delete data in a table by using Excel</li> <li>Import data using Power Query</li> <li>Generate a new dataflow from an Excel Template</li> <li>Dataflow and Azure integration</li> </ul> <h3>57 - Get started with AI Builder</h3> <ul> <li>Choose an AI capability</li> <li>Create your first model</li> <li>Ways to use your models</li> </ul> <h3>58 - Manage models in AI Builder</h3> <ul> <li>Model lifecycle</li> <li>Manage model versions</li> <li>Share your models</li> </ul> <h3>59 - Use AI Builder in Power Automate</h3> <ul> <li>AI Builder in Power Automate saves time</li> <li>Advanced usage of AI Builder in Power Automate</li> </ul> <h3>60 - Functional Consultant skills</h3> <ul> <li>Create entity relationship diagrams</li> <li>Create and document mock-ups</li> <li>Document functional requirements and artifacts</li> <li>Complete fit-gap analysis</li> <li>Discuss stakeholder management responsibilities</li> <li>Understand industry accelerators</li> <li>Define Application Lifecycle Management</li> <li>Participate in testing</li> <li>Evaluate options</li> <li>Define connectors</li> <li>Understand Power Apps component framework</li> </ul> <h3>61 - Solution Architect series: Plan application lifecycle management for Power Platform</h3> <ul> <li>Key considerations for ALM</li> <li>Solutions</li> <li>Configuration and reference data</li> <li>Release process</li> <li>ALM with Azure DevOps</li> </ul></div>

Nexus Human

Microsoft Power Apps

Power Apps

Microsoft Power BI

Microsoft Power Platform

Microsoft AZ-104

Microsoft AZ-303

PL-200T00 Microsoft Power Platform Functional Consultant

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this course, you will&hellip;</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn what is Real Estate and why it is different from other asset classes</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get to grips with the overall size and structure of the UK Real Estate Market</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn and analyse the links between the different parts of the property market</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand who works in the Real Estate Market, their qualifications and their job descriptions</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc&hellip;</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to read a real estate market report</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how current affairs, politics and economics affects Real Estate Investment</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will benefit from this course?</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Employees who interacts with Real Estate Firms</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recent non-cognate Graduates interested in entering the field of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline</strong></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Morning</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate or Property?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">What is Real Estate - Physical characteristics &amp; Investment characteristics</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Why buy Real Estate?</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How big is the UK Real Estate market? - Total size and size of various sub sectors</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Key Real Estate Market Locations, Sale Prices and Rents</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market &amp; How the four markets interact and make money</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to calculate Sale Price and Real Estate Returns</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to read a Real Estate market report</li><li value="9" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Afternoon</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Who works in Real Estate and what do they do?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations &amp; Typical career paths</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle &amp; The Development lifecycle</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Companies&rsquo; - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity &amp; Related industries</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Networks</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The future of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Included in the Course</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">CPD Accredited Certificate</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course Files</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">E - s.musgrave@bayfieldtraining.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T - 01223 517851</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a></p>



A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.


On this course, you will…
Learn what is Real Estate and why it is different from other asset classes
Get to grips with the overall size and structure of the UK Real Estate Market
Learn and analyse the links between the different parts of the property market
Understand who works in the Real Estate Market, their qualifications and their job descriptions
Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc…
Learn how to read a real estate market report
Understand how current affairs, politics and economics affects Real Estate Investment
Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector


Who will benefit from this course?
Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies
Customer Service Employees who interacts with Real Estate Firms
Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector
Recent non-cognate Graduates interested in entering the field of Real Estate


Course Outline
Morning
Real Estate or Property?
What is Real Estate - Physical characteristics & Investment characteristics
Why buy Real Estate?
How big is the UK Real Estate market? - Total size and size of various sub sectors
Key Real Estate Market Locations, Sale Prices and Rents
The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market & How the four markets interact and make money
How to calculate Sale Price and Real Estate Returns
How to read a Real Estate market report
How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?


Afternoon
Who works in Real Estate and what do they do?
Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations & Typical career paths
Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle & The Development lifecycle
Real Estate Companies’ - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity & Related industries
Real Estate Networks
The future of Real Estate


Included in the Course
CPD Accredited Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Professional Development

Continuous Professional Development (CPD)

 This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. 

An Introduction to Real Estate (Foundational Level)

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p><span>People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.</span></p><p></p>Overview<p></p><p><span>Describe the customer engagement apps and what they have in common</span></p><br /><p><span>Describe the standard marketing processes and how Dynamics 365 Marketing addresses them</span></p><br /><p><span>Describe Dynamics 365 Marketing features and capabilities</span></p><br /><p><span>Describe additional marketing apps</span></p><br /><p><span>Describe the standard sales processes and how Dynamics 365 Sales addresses them</span></p><br /><p><span>Describe Dynamics 365 Sales capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them</span></p><br /><p><span>Describe Dynamics Customer Service capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard field service business processes and how Dynamics 365 Field Service addresses</span></p><br /><p><span>Describe how to generate Work Orders</span></p><br /><p><span>Describe the scheduling capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the inventory management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the asset management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations</span></p><br /><p><span>Describe the sales capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the project management capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the resource utilization capabilities of Dynamics 365 Project Operations</span></p><p></p><p>This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.</p></div><div id="course-pills-2"><h4>Learn the Fundamentals of Dynamics 365 Marketing</h4><ul><li>Get introduced to the Dynamics 365 customer engagement apps</li><li>Examine Dynamics 365 Marketing</li><li>Describe Dynamics 365 Marketing capabilities</li><li>Review Additional Marketing Apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Sales</h4><ul><li>Explore Dynamics 365 Sales</li><li>Manage the sales lifecycle with Dynamics 365 Sales</li><li>Review additional sales apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Customer Service</h4><ul><li>Examine Dynamics 365 Customer Service</li><li>Describe Dynamics Customer Service capabilities</li><li>Review additional customer service apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Field Service</h4><ul><li>Examine Dynamics Field Service</li><li>Generate Work Orders in Dynamics 365 Field Service</li><li>Describe the scheduling capabilities of Dynamics 365 Field Service</li><li>Examine the inventory management capabilities of Dynamics 365 Field Service</li><li>Review the asset management capabilities of Dynamics 365 Field Service</li></ul><h4>Learn the Fundamentals of Dynamics 365 Project Operations (CRM)</h4><ul><li>Examine Dynamics 365 Project Operations</li><li>Describe the sales capabilities of Dynamics 365 Project Operations</li><li>Plan projects with Dynamics 365 Project Operations</li><li>Review the resource utilization capabilities of Dynamics 365 Project Operations</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Online Course Marketing

Microsoft 365

Microsoft AZ-900

Microsoft AZ-700

Microsoft Dynamics

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.</p>Overview<p>Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations</p><p></p><p>This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Customer Care

Customer Service

Service Design Courses (SDC)

Professional Skills Course (PSC)

Trainers Course

Providing Outstanding Customer Service

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p>Many hospitals and clinics will use a smile, âcustomer serviceâ and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need.</p>

<p>At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.</p>
<p>
							
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					</div>

GBA Corporate

Medical

Medical Tourism

Online

Supply Chain and Logistics Management

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p><strong>By the end of the course, delegates will have:</strong></p>

<p> </p>

<ul>
	<li>Identify and prioritise key accounts</li>
	<li>Increasing business revenue through effective CRM</li>
	<li>The importance of client care in the business environment</li>
	<li>Contribution of Customer care towards to quality service</li>
	<li>Understand the benefits of high-level CRM and the part it plays in client retention</li>
	<li>Understanding the service excellence and its strengths</li>
	<li>Necessary attitudes for inspiring customer service</li>
	<li>Develop the important skills necessary for an effective Customer Relationship Manager</li>
	<li>Building rapport and creating strong working relationships</li>
	<li>Effective Communication between the clients</li>
	<li>Understanding the importance of interpersonal contact and behaviour </li>
</ul>
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