9608 Courses

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too. Attendees will be able to: Focus on others to project a UB4ME, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); and Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions. Register for this class and you will be sent ONLINE login instructions prior to the class date.

The effective management of projects is an essential skill in many workplaces. Correct control of stages and different aspects of projects helps to increase the chances of projects being successful. There are many tools and approaches to managing projects, from a simple ‘to do’ list, to complex methodologies. When a project is managed correctly it ensures that there’s a sound business reason for undertaking the project, that it’s clear who’s involved in delivering the project, what the expected outcomes are and how resources and risks will be managed throughout the project. When it’s done poorly the project can suffer from feature creep, delays, go over budget or not get finished at all. This course covers some of the common project management methodologies, setting goals, and actually achieving them, identifying the need for a project to be started, using key project management tools and much more.

Enhance your knowledge in oil and gas drilling essentials with EnergyEdge's classroom training for new engineers and non-technical professionals.