Name: Service Helpdesk & Technical Support Course
Price: 12 GBP
Availability: InStock

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Are you short of time? Stressed? Constantly answering the same questions about the same problems with the same people?</h3><h3 fr-original-style="" style="box-sizing: border-box;">Would you like a simple tool that allows you to have better conversations, even on life&#39;s trickier topics?</h3><h3 fr-original-style="" style="box-sizing: border-box;">Do you need a way to get your team to show initiative, take charge or overcome their own hurdles?</h3><h3 fr-original-style="" style="box-sizing: border-box;">If you answered yes to any of the above then this is the workshop for you.<br fr-original-style="" style="box-sizing: border-box;">This is two and a half hours that could change your working life. You&#39;re not going to want to miss it!</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">We&#39;ll explore:</strong></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What coaching is and why it works.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Simple coaching tools and how to get started.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Growing your coaching style.</p><h3 fr-original-style="" style="box-sizing: border-box;">This is an interactive workshop will also allow you to test drive your new coaching skills as you chat with and support other delegates. Not to be missed!</h3>

Happy Human Training

Wanna learn something simple yet so amazing that it's going to blow your mind?
Good, because this little workshop's a gem. 
Join Happy Human Training's Cami Rose as she shares her decades of experience as a counsellor and coach with an introduction to the power of noticing and the crucial role it can play in helping us better manage our day to day stresses, challenges and relationships.

Coaching Skills For Managers

General Admission

NextGen Learning

WELL Building Standard Course

Superfood Nutrition: 60+ Foods For Health & Fitness Course

Train the Trainer Course

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<div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Course Overview</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learn the Latest Skills | Accredited by CPD | Recognised Certificate | MCQ Based Exam &amp; Tutor Support | Interactive Video Training&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Mental health is just as important as physical health. However, a healthy body will not do you good if your mental health is abysmal. And the sad thing is that many people struggle with their mental health. And most people don&rsquo;t even realise that they need professional help. Therefore, we created this Level 2 Certificate in Principles of Working with People with Mental Health Needs course. If you want to learn about mental health and help people suffering from mental health issues, this course is for you.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will gain the skills to understand various mental health conditions and how to work with and provide treatment for people struggling with their mental health.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Get started with our course now and get proper mental support worker training to help people with their mental health. Enrol now and get certified!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please note: This course only gives you the theoretical knowledge you need to excel in this field. This Mental Health Support Worker Training &ndash; Level 3 doesn&rsquo;t entitle you to practise as a professional in this field.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">What Will You Learn?</span></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Overview of mental health support worker</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn about different anxiety and mood disorders</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to treat various mental illness</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Laws and policies concerning mental health</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Have a strong, flexible mental aptitude and adapt to unpredictable situations</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">What classes are included in this package?</span></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Earn a digital Certificate upon successful completion accredited by UK and internationally recognised accredited qualification</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">There are no set schedules, so you can work at your own pace.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">On weekdays, you&rsquo;ll have access to a full-time tutor.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn in a user-friendly, cutting-edge online learning environment.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">High-quality e-learning study materials</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Lifetime Access</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Benefit from instant feedback through mock exams and multiple-choice assessments</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Who Should Take This Course?</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Level 2 Certificate in Principles of Working with People with Mental Health Needs is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all students from any academic background to learn more about this subject.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Career Path</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Training offered by the Level 2 Certificate in Principles of Working with People with Mental Health Needs could potentially benefit a range of roles but would particularly enhance careers in:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Health Care Assistant</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Support Worker</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Home care support worker</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Clinical Psychiatrist</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Nurse</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Neuropsychologist</span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Course Design</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You are taught through a combination of</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Video lessons</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Online study materials</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Mock exams</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Multiple-choice assessments</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assignment</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Method of Assessment</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">On successful completion of the Level 2 Certificate in Principles of Working with People with Mental Health Needs, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. The assessment will be evaluated automatically and the results will be given to you immediately.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Certification</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for &pound;9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for &pound;15.99, which will reach your doorsteps by post.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Course Contents</span></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 01: Introduction to Mental Health</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 02: Overview of Mental Health Support Worker</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 03: Childhood and Adolescent Psychiatric Disorders</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 04: Stress and Anxiety Disorders</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 05: Schizophrenia</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 06: Personality Disorders</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 07: Mood Disorders</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 08: Eating &amp; Sleeping Disorders</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 09: Self-Harm and Suicide</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 10: Medication and Therapy in the Treatment of Mental Illness</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 11: Mental Health Legislation and Services</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 12: Community Mental Health Teams (CMHTs)</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 13: The Participation of the Service User</li></ul></div></div></div></div></div></section></div></div></div><div fr-original-style="" style="box-sizing: border-box;"><div id="course_curriculum" fr-original-style="" style="box-sizing: border-box;"></div>

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Janets

Mental Health

Children Mental Health

Mental Health At Work

Support Worker

Level 2 Certificate in Principles of Working with People with Mental Health Needs

Bournemouth

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">I offer private sound healing and sound therapy sessions on either a 1:1 or 2:1 (couples/friends) basis. I come to you and provide this service within the comfort of your own home.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">These sessions can be completely tailored toward your individual needs. Popular subjects I am often asked to concentrate on are stress relief, anxiety, grief, sleep issues, physical or emotional pain and/or discomfort, letting go of burdens that you no longer wish to carry, setting new intentions, re-energizing and recharging or just an ultimate relaxation sound journey session that will leave you feeling beautifully peaceful, calm and relaxed.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">My sessions include the use of sound and vibration, guided meditation, and aromatherapy.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">I also offer chakra rebalancing sessions to restore the natural flow of energy within us using Tibetan body work bowls, gong, powerful crystals, and guided meditation.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">For more information on these popular 1:1 or 2:1 sessions please get in touch.</p>

Robin Freeman - Sacred Sound Healing

Sound Healing

Private 1:1 or 2:1 Sound Healing sessions in the comfort of your own home.

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p>This course is intended for security and network administrators who will be responsible for the installation, deployment, tuning, and day-to-day maintenance of the F5 Advanced Web Application Firewall.</p><p>In this 4 day course, students are provided with a functional understanding of how to deploy, tune, and operate F5 Advanced Web Application Firewall to protect their web applications from HTTP-based attacks. The course includes lecture, hands-on labs, and discussion about different F5 Advanced Web Application Firewall tools for detecting and mitigating threats from multiple attack vectors such web scraping, Layer 7 Denial of Service, brute force, bots, code injection, and zero day exploits.</p></div><div id="course-pills-2"><h4>Module 1: Setting Up the BIG-IP System</h4><ul><li>Introducing the BIG-IP System</li><li>Initially Setting Up the BIG-IP System</li><li>Archiving the BIG-IP System Configuration</li><li>Leveraging F5 Support Resources and Tools</li></ul><h4>Module 2: Traffic Processing with BIG-IP</h4><ul><li>Identifying BIG-IP Traffic Processing Objects</li><li>Overview of Network Packet Flow</li><li>Understanding Profiles</li><li>Overview of Local Traffic Policies</li><li>Visualizing the HTTP Request Flow</li></ul><h4>Module 3: Web Application Concepts</h4><ul><li>Overview of Web Application Request Processing</li><li>Web Application Firewall: Layer 7 Protection</li><li>F5 Advanced WAF Layer 7 Security Checks</li><li>Overview of Web Communication Elements</li><li>Overview of the HTTP Request Structure</li><li>Examining HTTP Responses</li><li>How F5 Advanced WAF Parses File Types, URLs, and Parameters</li><li>Using the Fiddler HTTP Proxy</li></ul><h4>Module 4: Common Web Application Vulnerabilities</h4><ul><li>A Taxonomy of Attacks: The Threat Landscape</li><li>What Elements of Application Delivery are Targeted?</li><li>Common Exploits Against Web Applications</li></ul><h4>Module 5: Security Policy Deployment</h4><ul><li>Defining Learning</li><li>Comparing Positive and Negative Security Models</li><li>The Deployment Workflow</li><li>Policy Type: How Will the Policy Be Applied</li><li>Policy Template: Determines the Level of Protection</li><li>Policy Templates: Automatic or Manual Policy Building</li><li>Assigning Policy to Virtual Server</li><li>Deployment Workflow: Using Advanced Settings</li><li>Selecting the Enforcement Mode</li><li>The Importance of Application Language</li><li>Configure Server Technologies</li><li>Verify Attack Signature Staging</li><li>Viewing Requests</li><li>Security Checks Offered by Rapid Deployment</li><li>Defining Attack Signatures</li><li>Using Data Guard to Check Responses</li></ul><h4>Module 6: Policy Tuning and Violations</h4><ul><li>Post-Deployment Traffic Processing</li><li>Defining Violations</li><li>Defining False Positives</li><li>How Violations are Categorized</li><li>Violation Rating: A Threat Scale</li><li>Defining Staging and Enforcement</li><li>Defining Enforcement Mode</li><li>Defining the Enforcement Readiness Period</li><li>Reviewing the Definition of Learning</li><li>Defining Learning Suggestions</li><li>Choosing Automatic or Manual Learning</li><li>Defining the Learn, Alarm and Block Settings</li><li>Interpreting the Enforcement Readiness Summary</li><li>Configuring the Blocking Response Page</li></ul><h4>Module 7: Attack Signatures &amp; Threat Campaigns</h4><ul><li>Defining Attack Signatures</li><li>Attack Signature Basics</li><li>Creating User-Defined Attack Signatures</li><li>Defining Simple and Advanced Edit Modes</li><li>Defining Attack Signature Sets</li><li>Defining Attack Signature Pools</li><li>Understanding Attack Signatures and Staging</li><li>Updating Attack Signatures</li><li>Defining Threat Campaigns</li><li>Deploying Threat Campaigns</li></ul><h4>Module 8: Positive Security Policy Building</h4><ul><li>Defining and Learning Security Policy Components</li><li>Defining the Wildcard</li><li>Defining the Entity Lifecycle</li><li>Choosing the Learning Scheme</li><li>How to Learn: Never (Wildcard Only)</li><li>How to Learn: Always</li><li>How to Learn: Selective</li><li>Reviewing the Enforcement Readiness Period: Entities</li><li>Viewing Learning Suggestions and Staging Status</li><li>Violations Without Learning Suggestions</li><li>Defining the Learning Score</li><li>Defining Trusted and Untrusted IP Addresses</li><li>How to Learn: Compact</li></ul><h4>Module 9: Cookies and Other Headers</h4><ul><li>F5 Advanced WAF Cookies: What to Enforce</li><li>Defining Allowed and Enforced Cookies</li><li>Configuring Security Processing on HTTP headers</li></ul><h4>Module 10: Reporting and Logging</h4><ul><li>Overview: Big Picture Data</li><li>Reporting: Build Your Own View</li><li>Reporting: Chart based on filters</li><li>Brute Force and Web Scraping Statistics</li><li>Viewing F5 Advanced WAF Resource Reports</li><li>PCI Compliance: PCI-DSS 3.0</li><li>The Attack Expert System</li><li>Viewing Traffic Learning Graphs</li><li>Local Logging Facilities and Destinations</li><li>How to Enable Local Logging of Security Events</li><li>Viewing Logs in the Configuration Utility</li><li>Exporting Requests</li><li>Logging Profiles: Build What You Need</li><li>Configuring Response Logging</li></ul><h4>Module 11: Lab Project 1</h4><ul><li>Lab Project 1</li></ul><h4>Module 12: Advanced Parameter Handling</h4><ul><li>Defining Parameter Types</li><li>Defining Static Parameters</li><li>Defining Dynamic Parameters</li><li>Defining Dynamic Parameter Extraction Properties</li><li>Defining Parameter Levels</li><li>Other Parameter Considerations</li></ul><h4>Module 13: Automatic Policy Building</h4><ul><li>Overview of Automatic Policy Building</li><li>Defining Templates Which Automate Learning</li><li>Defining Policy Loosening</li><li>Defining Policy Tightening</li><li>Defining Learning Speed: Traffic Sampling</li><li>Defining Track Site Changes</li></ul><h4>Lesson 14: Web Application Vulnerability Scanner Integration</h4><ul><li>Integrating Scanner Output</li><li>Importing Vulnerabilities</li><li>Resolving Vulnerabilities</li><li>Using the Generic XML Scanner XSD file</li></ul><h4>Lesson 15: Deploying Layered Policies</h4><ul><li>Defining a Parent Policy</li><li>Defining Inheritance</li><li>Parent Policy Deployment Use Cases</li></ul><h4>Lesson 16: Login Enforcement and Brute Force Mitigation</h4><ul><li>Defining Login Pages for Flow Control</li><li>Configuring Automatic Detection of Login Pages</li><li>Defining Session Tracking</li><li>Brute Force Protection Configuration</li><li>Source-Based Brute Force Mitigations</li><li>Defining Credentials Stuffing</li><li>Mitigating Credentials Stuffing</li></ul><h4>Lesson 17: Reconnaissance with Session Tracking</h4><ul><li>Defining Session Tracking</li><li>Configuring Actions Upon Violation Detection</li></ul><h4>Lesson 18: Layer 7 DoS Mitigation</h4><ul><li>Defining Denial of Service Attacks</li><li>Defining the DoS Protection Profile</li><li>Overview of TPS-based DoS Protection</li><li>Creating a DoS Logging Profile</li><li>Applying TPS Mitigations</li><li>Defining Behavioral and Stress-Based Detection</li></ul><h4>Lesson 19: Advanced Bot Protection</h4><ul><li>Classifying Clients with the Bot Defense Profile</li><li>Defining Bot Signatures</li><li>Defining Proactive Bot Defense</li><li>Defining Behavioral and Stress-Based Detection</li><li>Defining Behavioral DoS Mitigation</li></ul><h4>Lesson 20: Form Encryption using DataSafe</h4><ul><li>Targeting Elements of Application Delivery</li><li>Exploiting the Document Object Model</li><li>Protecting Applications Using DataSafe</li><li>The Order of Operations for URL Classification</li></ul><h4>Lesson 21: Review and Final Labs</h4><ul><li>Review and Final Labs</li></ul></div>

Nexus Human

Finance Cert & Exam Prep

AWS Certification

AWS Certified Cloud Practitioner

IT Networking Fundamentals

Cyber Security Foundation

Security Awareness

F5 Networks Configuring BIG-IP Advanced WAF - Web Application Firewall (formerly ASM)

<p><strong>Counselling &amp; Psychology Diploma </strong>is an advanced-level diploma course that analyzes and researches the responsibilities and duties of a professional psychiatrist. Do you have an interest in psychology and counselling? This course covers everything you need to know about this course and making a career out of it. Our expertly designed Counselling and Psychology course is here to solve all of your problems at once. Students can confidently learn all the necessary skills to join the psychology &amp; counselling industry. It is a demanding profession, with the average salary of a Psychologist in the UK around 55,000 GBP. This qualification enables you to pursue a rewarding career in a rapidly growing counselling and psychology sector.</p><p>The Counselling &amp; Psychology Diploma course was designed by expert instructors, industry-standard to guide you in the right direction and take a step on your career journey. This Counselling &amp; Psychology Diploma course is ideal for those who are new to this profession and who want to increase their skills and knowledge. It covers the fundamentals of psychotherapy, as well as how to conduct online sessions.</p><p>Explore the increasingly important role of the professional counselor and psychiatric. Discover why qualified counselors and psychiatrists are in higher demand and start working toward a rewarding profession for life. This bundle <strong>Counselling &amp; Psychology Diploma </strong>course is an excellent medium if you want to improve your skills and understanding; it is one of the most popular courses.</p><p>Through this Counselling &amp; Psychology Diploma bundle course, you will gain a complete and informative understanding of Psychology and Counselling. Learn how to assist people in dealing with personal and professional challenges. There are numerous opportunities to work in well-established institutions and companies. Our Counselling and Psychology course will also help you to learn about potential psychotherapy clients and become familiar with the different types of psychotherapy, including Cognitive Behavioural Therapy (CBT). It covers how to conduct the first therapy session and counselling, form positive therapeutic relationships with your clients, and work with families, children, and groups, all with step-by-step instructions.</p><p><strong>Learning Outcomes</strong></p><p>After completing <strong>Counselling &amp; Psychology Diploma </strong>course, the learner will be able to:</p><ul><li>Gain a thorough understanding of counselling.</li><li>Understand the therapeutic relationship.</li><li>Gain in-depth knowledge about positive psychology.</li><li>Understand psychoanalytic therapy.</li><li>Understand personâCentred therapy.</li><li>Understand Adlerian therapy.</li><li>Understand psychoanalytic therapy.</li><li>Understand Gestalt Therapy &amp; cognitiveâbehaviour therapy.</li><li>Understand family therapy &amp; feminist therapy.</li></ul><p><strong>Why Choose Counselling &amp; Psychology Diploma Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Counselling &amp; Psychology Diploma Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing the Counselling &amp; Psychology Diploma course.</li></ul><p><strong>**Courses are included in Counselling &amp; Psychology Diploma Bundle Course</strong></p><ol><li><strong>Course 01: </strong>Counselling &amp; Psychology Diploma</li><li><strong>Course 02: </strong>Mental Health Support Worker</li><li><strong>Course 03: </strong>Level 2 Certificate in Understanding the Safe Handling of Medication in Health &amp; Social Care</li><li><strong>Course 04:</strong> Level 2 Certificate in Preparing to Work in Adult Social Care</li><li><strong>Course 05: </strong>Healthcare Management Training</li><li><strong>Course 06: </strong>Level 2 Certificate in Understanding Safeguarding and Prevent</li><li><strong>Course 07: </strong>Diabetes Awareness Training</li></ol><p><em><strong>***Others Included of Counselling &amp; Psychology Diploma Bundle Course</strong></em></p><ul><li><strong>Free 7</strong> PDF Certificate</li><li>Access to Content - <strong>Lifetime</strong></li><li>Exam Fee - <strong>Totally Free</strong></li><li><strong>Unlimited Retake Exam</strong></li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the </strong><strong>course]</strong></p> <p>This <strong>Counselling &amp; Psychology Diploma </strong>course can help you improve your reputation. You can tell the difference from the first lesson. This includes all of the teachings that you can easily understand and apply to your abilities. Individuals attempting to make a career in this field of psychology will benefit from this course's understanding of the fundamentals and comprehensive education. Whether you are new to this field or want to improve your skills and have a successful career, our course can help you get there. This course covers all relevant topics.</p><p>We are committed to providing you with the best educational experience possible as one of the leading course providers and most renowned e-learning specialists online. This Counselling &amp; Psychology Diploma course was created in collaboration with experts and mentors to help you learn quickly and efficiently, at your own pace and ease.</p><p>We leave no stone unturned, and whether you are ready to take this Counselling &amp; Psychology Diploma course in your career or simply want to improve your current skills, we will assist you every step of the way. When you study for a qualification online, you have complete control over your study schedule; there are no time-consuming classes to attend or long commutes to endure. The skills you learn here could lead to a lifelong career in counselling and psychology by which you can help those who are in need while also feeling proud of your accomplishments.</p><p>Pursue your goals by enrolling in our Counselling &amp; Psychology Diploma course now and gain the knowledge, skills, and information you need to advance your career. This course will help you empower yourself with the skills you need to get your ideal job.</p><p><em>Detailed course curriculum of th</em><em>e</em><strong><em> Counselling &amp; Psychology Diploma </em></strong><em>Course:</em></p><p><strong>Module 1: Introduction: Toward an Integrative Approach in Counselling</strong></p><ul><li>Introduction</li><li>Historical Background</li><li>Integration I: Counselling in Positive Psychology</li><li>Integration II: Counselling in Multicultural Populations</li></ul><p><strong>Module 2: Therapeutic Relationship: Exploring Clients' Symptoms and Strengths</strong></p><ul><li>What is Positive Empathetic Rapport?</li><li>Understand Clients' Strengths and Characters</li><li>Positive Empathetic Rapport in a Multicultural Context</li></ul><p><strong>Module 3: Powered by Struggles and Strengths</strong></p><ul><li>Current Counselling Theories: Are They Enough?</li><li>What is Missing from the Current Theories?</li><li>Positive Psychology: A New Blood to the Field?</li></ul><p><strong>Module 4: Positive Psychology in Counselling: What is It?</strong></p><ul><li>Definition of Positive Psychology</li><li>Historical Context</li><li>Theoretical Principles</li><li>Limitations of Positive Psychology</li><li>Positive Psychology for Multicultural Population</li></ul><p><strong>Module 5: Psychoanalytic Therapy</strong></p><ul><li>Historical Context</li><li>Theoretical Principles</li><li>An Integration: Positive Psychology and Psychoanalytic Therapy</li><li>Multiculturalism the Integration</li></ul><p><strong>Module 6: Adlerian Therapy</strong></p><ul><li>Historical Context</li><li>View of Human Nature</li><li>Theoretical Principles</li><li>An Integration: Positive Psychology and Adlerian Therapy</li><li>Multiculturalism the Integration</li></ul><p><strong>Module 7: Existential Therapy</strong></p><ul><li>Historical Context</li><li>View of Human Nature</li><li>Theoretical Principles</li><li>An Integration: Positive Psychology and Existential Therapy</li><li>Multiculturalism the Integration</li></ul><p><strong>Module 8: PersonâCentred Therapy</strong></p><ul><li>Historical Context</li><li>View of Human Nature</li><li>Theoretical Principles</li><li>An Integration: Positive Psychology and PersonâCentred Therapy</li><li>Multiculturalism the Integration</li></ul><p><strong>Module 9: Gestalt Therapy</strong></p><ul><li>Historical Context</li><li>View of Human Nature</li><li>Theoretical Principles</li><li>An Integration: Positive Psychology and Gestalt Therapy</li><li>Multiculturalism the Integration</li></ul><p><strong>Module 10: Behaviour Therapy</strong></p><ul><li>Historical Context</li><li>View of Human Nature</li><li>Theoretical Principles</li><li>An Integration: Positive Psychology and Behaviour Therapy</li><li>Multiculturalism the Integration</li></ul><p><strong>Module 11: CognitiveâBehaviour Therapy</strong></p><ul><li>Historical Context</li><li>View of Human Nature</li><li>Theoretical Principles</li><li>An Integration: Positive Psychology and CognitiveâBehaviour Therapy</li><li>Multiculturalism the Integration</li></ul><p><strong>Module 12: Reality Therapy</strong></p><ul><li>Historical Context</li><li>View of Human Nature</li><li>Theoretical Principles</li><li>An Integration: Positive Psychology and Reality Therapy</li><li>Multiculturalism the Integration</li></ul><p><strong>Module 13: Feminist Therapy</strong></p><ul><li>Historical Context</li><li>View of Human Nature</li><li>Theoretical Principles</li><li>An Integration: Positive Psychology and Feminist Therapy</li><li>Multiculturalism the Integration</li></ul><p><strong>Module 14: Family Therapy</strong></p><ul><li>Historical Context</li><li>Theoretical Principles</li><li>An Integration: Positive Psychology and Family Therapy</li><li>Multiculturalism the Integration</li></ul><p>-------------------</p><p><strong>***Other Courses:</strong></p><p>-------------------</p><p><strong>***Mental Health Support Worker</strong></p><ul><li>Module 01: An Overview of Mental Health</li><li>Module 02: Mental Health Support Worker</li><li>Module 03: Understanding Childhood and Adolescent Psychiatric Disorders</li><li>Module 04: Understanding Stress and Anxiety Disorders</li><li>Module 05: Understanding Schizophrenia</li><li>Module 06: Understanding Personality Disorders</li><li>Module 07: Understanding Mood Disorders</li><li>Module 08: Understanding Eating &amp; Sleeping Disorders</li><li>Module 09: Understanding Self-Harm and Suicide</li><li>Module 10: Treating Mental Illness with Medication and Therapy</li><li>Module 11: Laws Related to Mental Health</li><li>Module 12: Mental Health System</li><li>Module 13: The Participation of the Service User</li></ul><p>-------------------</p><p><strong>***Level 2 Certificate in Understanding the Safe Handling of Medication in Health &amp; Social Care</strong></p><ul><li>Module 01: Understand Medication and Prescriptions</li><li>Module 02: Supply, Storage and Disposal of Medication</li><li>Module 03: Understand the Requirements for the Safe Administration of Medication</li><li>Module 04: Record Keeping and Audit Processes for Medication</li></ul><p>-------------------</p><p><strong>***Level 2 Certificate in Preparing to Work in Adult Social Care</strong></p><ul><li>Module 01: Principles of Communication in Adult Social Care Settings</li><li>Module 02: Principles of Personal Development in Adult Social Care Settings</li><li>Module 03: Principles of Diversity, Equality and Inclusion in Adult Social Care Settings</li><li>Module 04: Principles of Safeguarding and Protection in Health and Social Care</li><li>Module 05: Introduction to Duty of Care in Health, Social Care or Children's and Young People's Settings</li><li>Module 06: Understand the Role of the Social Care Worker</li><li>Module 07: Understand Person-centred Approaches in Adult Social Care Settings</li><li>Module 08: Understand Health and Safety in Social Care Settings</li><li>Module 09: Understand How to Handle Information in Social Care Settings</li></ul><p>-------------------</p><p><strong>***Healthcare Management Training</strong></p><p>-------------------</p><p><strong>***Level 2 Certificate in Understanding Safeguarding and Prevent</strong></p><p>-------------------</p><p><strong>***Diabetes Awareness Training</strong></p><p>-------------------</p><p><strong>Assessment Method</strong></p><p>After completing each module of this course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.</p><p><strong>Certification</strong></p><p>After completing the <strong>MCQ/Assignment</strong> assessment for this course, you will be entitled to a Certificate of Completion from <strong>Training Tale</strong>. It will act as proof of your extensive professional development. The certificate is in PDF format, which is <strong>completely free</strong> to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Counselling &amp; Psychology Diploma course is suitable for anyone who wants to start a career as a psychologist or counsellor, as well as professionals who want to test their existing skills and knowledge.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are <strong>no specific</strong> requirements for this Counselling &amp; Psychology Diploma course because it does not require any advanced knowledge or skills.</p><p>Students who intend to enrol in this course must meet the following <strong>requirements</strong>:</p><ul><li>Good command of the English language</li><li>Must be vivacious and self-driven</li><li>Basic computer knowledge</li><li>A minimum of 16 years of age is required</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this <strong>Counselling &amp; Psychology Diploma</strong> course, candidates may pursue careers such as:</p><ul><li>Operating Own Counselling Practice</li><li>Careers Counsellor or Adviser</li><li>Family and Marriage Counsellor</li><li>Rehabilitation Counsellor</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Training Tale

Psychological Wellbeing Practitioner

Psychology Counselling

Counselling Skills

Centre for Counselling & Psychotherapy Training (CCPT)

Counselling

Christian Counselling

Counselling & Psychology - Diploma

<p>Imagine this scenario: You are on the phone with a customer who is frustrated with a technical issue they are facing. They are upset, and it's up to you to resolve their problem quickly and efficiently. How do you handle the situation? If you are unsure, our Service Helpdesk &amp; Technical Support course is here to help you master the skills needed to provide exceptional customer service.</p><p>Our comprehensive course covers everything from managing interoffice calls and voicemail to invoicing and petty cash. You'll learn the essential aspects of phone etiquette, how to build rapport with customers over the phone, and how to manage difficult callers. We'll also cover effective communication, problem-solving, and record-keeping to ensure that you can provide top-notch service to your customers every time.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Develop effective communication skills for handling customer inquiries and concerns.</li><li>Apply problem-solving techniques to technical issues over the phone.</li><li>Use organisational skills to manage customer records and follow-up tasks.</li><li>Demonstrate proper phone etiquette to build rapport with customers.</li><li>Utilise business writing skills to effectively communicate with customers.</li><li>Manage difficult callers and turn negative interactions into positive experiences.</li></ul><p><strong>Why People Love And Enrol The Course From One Education</strong></p><ul><li>Eligibility for an CPD -accredited certificate on successful completion of Course</li><li>Learning materials of our course contains engaging voiceover and visual elements for your comfort</li><li>Freedom to study at your own pace</li><li>24/7 access to the course materials for 12 months</li><li>Full Tutor support on weekdays (Monday - Friday)</li></ul><p>This masterclass Service Helpdesk &amp; Technical Support online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.</p><p>If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career.</p><p>On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field.</p><p>Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career!</p><p><strong>Course Curriculum:</strong></p><p>Here is a curriculum breakdown of the course:</p><p>course:</p><p><strong>Module 01: Managing Interoffice Calls and Voicemail</strong></p><ul><li>Transferring Calls</li><li>Placing Callers on Hold</li><li>Taking Messages</li><li>End the Conversation</li><li>Proper Greeting on Voicemail</li><li>Managing Important Messages</li><li>Ensuring Proper Message Delivery</li><li>Leaving A Voicemail</li></ul><p><strong>Module 02: Aspects of Phone Etiquette</strong></p><ul><li>Common Telephone Etiquettes</li><li>Creating Positive Telephone Image</li><li>Maintaining Proper Phone Voice</li><li>Using Professional Phrasing</li><li>Preparation before Respond</li><li>Respecting the Caller</li><li>Effective Telephone Usage</li><li>Why Avoid Multitasking</li><li>Reducing Office Distraction</li><li>Dealing with Interruption from Others</li></ul><p><strong>Module 03: Business Telephone Skills</strong></p><ul><li>Telephone Etiquette</li><li>Telephone Skills<br /><ul><li>Taking &amp; Transferring Calls</li><li>Taking Messages</li><li>Screening Calls</li><li>Protecting Employer</li></ul></li><li>Telephone Courtesy Tips</li><li>Domestic and International Calls</li><li>Voice-Mail Courtesy</li><li>Summary</li><li>Assessment</li></ul><p><strong>Module 04: Building Rapport Over the Phone</strong></p><ul><li>What is Rapport Building?</li><li>Importance to Rapport Building</li><li>Ways to Building Rapport over Phone</li><li>Critical Skills to Rapport Building</li><li>Mistakes in Rapport Building</li></ul><p><strong>Module 05: Inbound and Outbound Calls</strong></p><ul><li>Inbound Calls</li><li>Long Greeting Messages</li><li>Introducing Yourself</li><li>How to Focus on Their Needs</li><li>Tips to Be Patient</li><li>Outbound Calls</li><li>Ways to Be Prepared</li><li>Identification of Yourself</li><li>Giving Reason for the Call</li><li>Telemarketing</li><li>Information Privacy of Caller</li></ul><p><strong>Module 06: Active Listening and Managing Tough Callers</strong></p><ul><li>What is Active Listening?</li><li>Active Listening Techniques</li><li>Characteristics of Good Listener</li><li>Personal Obstacles</li><li>External Obstacles</li><li>Dealing with a Tough Caller</li><li>Importance of Quick Work</li><li>Why Listen to the Story First?</li><li>How to Apologise</li><li>Compensation Handling</li></ul><p><strong>Module 07: Mail Services and Shipping</strong></p><ul><li>The Office Mail</li></ul><ul><li>Mailing and Shipping Details<br /><ul><li>Maximum Weight and Dimensions<br /><ul><li>For Regular Mails</li><li>For Business Mails</li><li>Difference between Sizes</li></ul></li></ul></li></ul><ul><li><ul><li>Addressing<br /><ul><li>Guidelines for Addressing</li><li>Address Format</li><li>Layout for British Forces Post Office (BFPO)</li><li>Layout for International Destination</li></ul></li></ul></li></ul><ul><li><ul><li>Wrapping and Packaging</li></ul></li></ul><ul><li>Royal Mail Services<br /><ul><li>Universal Service</li><li>Special Delivery</li><li>Business Services</li><li>Unaddressed Promotional Main Delivery</li></ul></li></ul><ul><li>Alternatives to Royal Mail</li></ul><p><strong>Module 08: Intra Organisation Dealings</strong></p><ul><li>Handling Complaints</li><li>How Everyone Plays a Role</li><li>Corporate Culture</li><li>Intra Organisation Conflict Resolution</li><li>Anger Management</li><li>Stress Management</li><li>Time Management</li><li>Things to Do with Yourself</li></ul><p><strong>Module 09: Problem Solving over the Phone</strong></p><ul><li>Understanding the Problem</li><li>Identifying the Cause</li><li>Providing Possible Solution</li><li>Dos' and Don'ts' of Handling Complaints</li><li>Ways to Express Empathy</li><li>How to De-Escalate Angry Calls</li><li>Friendly Follow-Up</li><li>Restoring Relationship</li></ul><p><strong>Module 10: Record Keeping and Filing Systems</strong></p><ul><li>Keeping Accurate Records</li></ul><ul><li>Filing Systems<br /><ul><li>Alphabetical System</li><li>Subject System</li><li>Subject Index</li></ul></li></ul><ul><li>How to Alphabetise for Filing and Indexing<br /><ul><li>Individual or Personal Names</li><li>Company or Business Names</li><li>Miscellaneous</li></ul></li><li>Handling Confidential Documents<br /><ul><li>What is Confidentiality</li><li>Confidential Electronic Documents</li><li>Confidential Paperwork</li></ul></li></ul><p><strong>Module 11: Business Writing Skills</strong></p><ul><li>Structures of Business Documents<br /><ul><li>Agendas</li><li>Email Messages</li><li>Business Letters</li><li>Business proposals</li><li>Business Reports</li></ul></li><li>Structures of Other Official Documents<br /><ul><li>RFP</li><li>Projections</li><li>Executive Summaries</li><li>Business Cases</li></ul></li><li>Editing and Proofreading<br /><ul><li>Introduction to Proofreading</li><li>What does a Proofreader do?</li><li>Proofreading</li><li>Proofreading Symbols</li><li>Proofreading on Paper &amp; Screen</li><li>Strategies to Check for Specific Errors</li><li>Editing &amp; Proofreading Strategies</li><li>Electronic Revision</li></ul></li></ul><p><strong>Module 12: Organisational Skills</strong></p><ul><li>Organising Daily Work</li><li>Organising Workplace</li><li>Organising Resources</li><li>Organising Tools</li><li>Cultivating Organisational Habits</li></ul><p><strong>Module 13: Communication Skills</strong></p><ul><li>Effective Listening Skills</li><li>Verbal Communication<br /><ul><li>Written Communication</li><li>Oral Communication</li></ul></li><li>Non-Verbal Communication</li><li>Communication Strategies</li></ul><p><strong>Module 14: Customer Relationship Management</strong></p><ul><li>What is CRM?</li><li>Types of CRM</li><li>Benefits of CRM</li><li>The Goal of CRM</li><li>The Primary Stages of the CRM Value Chain</li><li>Development of CRM Plan</li><li>Strategies for Customer Retention</li><li>Dealing with Unprofitable Customers</li><li>Evaluating Your Customers' Value</li></ul><p><strong>Module 15: Effective Planning and Scheduling</strong></p><ul><li>Work Breakdown Structure<br /><ul><li>Introduction to WBS</li><li>Deliverable &amp; Phase-Based WBS</li><li>Steps for Creating WBS</li><li>Best Practices and Tips for WBS</li></ul></li></ul><ul><li>Estimation Process and Resources Alignment<br /><ul><li>Estimating Durations</li><li>Increasing Estimation Accuracy</li><li>Task Dependencies<br /><ul><li>Dependency Definitions</li><li>Dependency Types</li></ul></li></ul></li></ul><ul><li><ul><li>Aligning Resources with Activities<br /><ul><li>Resource Breakdown Structure</li><li>Resource Calendar</li><li>Stages of Resource Scheduling<br /><ul><li>Definition</li><li>Allocation</li><li>Aggregation</li><li>Levelling</li></ul></li></ul></li></ul></li></ul><ul><li><ul><li><ul><li>Resource Turnover</li></ul></li></ul></li></ul><ul><li>Project Planning<br /><ul><li>The Purpose of Project Planning</li><li>Project Planning Guide<br /><ul><li>Project Goals</li><li>Project Deliverables</li><li>Project Schedule</li><li>Support Plans<br /><ul><li>Human Resource Plan</li><li>Communications Plan</li></ul></li></ul></li></ul></li></ul><ul><li><ul><li>Project Management Pitfalls</li></ul></li></ul><ul><li>Risk Management<br /><ul><li>Principles of Risk Management</li><li>Risk Management Process<br /><ul><li>Identify the Risk</li><li>Analyse the Risk</li><li>Risk Evaluation</li><li>Monitoring and Controlling the Risk</li></ul></li></ul></li></ul><p><strong>Module 16: Invoicing/Petty Cash</strong></p><ul><li>Financial Record Keeping</li></ul><ul><li>Invoice<br /><ul><li>Types of Invoice</li><li>Benefits of Online Invoicing</li><li>What to include in an Invoice</li></ul></li></ul><ul><li>Petty Cash<br /><ul><li>Keeping Petty Cash</li><li>Petty Cash Management</li><li>Tips on Running a Petty Cash Fund</li></ul></li></ul><ul><li>Budgeting<br /><ul><li>Types of Budget</li><li>Sales Budget</li><li>Expense Budget</li><li>Production Budget</li><li>Manufacturing Budget</li><li>Labor Budget</li><li>Capital Budget</li><li>Cash Budget</li></ul></li></ul><ul><li>Budgeting Process</li><li>Importance of Budgets</li></ul><p><strong>Method of Assessment </strong></p><p>To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the course exam, you will be able to apply for an CPD -accredited certificate.</p><p><strong>Exam &amp; Retakes:</strong></p><p>It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong></p><p>Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Service Helpdesk &amp; Technical Support training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information.</p><p>Study the course today and increase your professional skillet from the comfort of your home!</p><p>This course is ideal for:</p><ul><li>Customer service representatives who want to improve their skills.</li><li>Technical support staff who interact with customers over the phone.</li><li>Anyone looking to build their communication and problem-solving skills in a business setting.</li><li>Small business owners who want to provide excellent customer service.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for the Service Helpdesk &amp; Technical Support course, with enrollment open to anyone!<strong> Anyone and everyone</strong> with a knack for learning can enrol on this course without any hesitation.</p><p>Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace.</p><p>All students must have a passion for learning and literacy, as well as being over the age of 16.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Technical Support Specialist (average salary: £23,000 - £35,000)</li><li>Customer Service Representative (average salary: £17,000 - £23,000)</li><li>Helpdesk Support (average salary: £18,000 - £30,000)</li><li>IT Support Technician (average salary: £18,000 - £35,000)</li><li>Call Centre Agent (average salary: £16,000 - £25,000)</li><li>Service Desk Analyst (average salary: £20,000 - £40,000)</li></ul>
                        </div>

One Education

Service Helpdesk & Technical Support Course

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Within the basic four&nbsp;colour&nbsp;energies are contained two sets of opposites.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Underlying each pair of opposites there is a TENSION.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This tension acts like a force, just like gravity. &nbsp; You cannot see&nbsp;it,&nbsp;you cannot hear it or touch it with your hands. &nbsp; You will, however, experience the impact of the tension.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We each make a choice in how we perceive this tension. &nbsp;We can choose to be proactive and use this tension to create win/win outcomes. &nbsp;We can choose to be reactive and disconnect from the energy viewing it as a negative.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The choice we make determines our results.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It is important to remember, we make our own choice. &nbsp; The person who represents your opposite energy is not responsible for your choice.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When you&rsquo;re proactive in engaging with this tension you achieve successful dynamics. &nbsp;Become reactive with this tension and you will experience dysfunctional dynamics.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/24bd9347-eb1e-4a9c-87b0-bc006b591fe3/af498831-25fb-4d00-8dd0-b9467a6a4096/original.jpeg" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Opposite Colour Energies</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Blue &amp; Yellow are Opposite&nbsp;Colours</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The tension between Blue energy &amp; Yellow energy is based around&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">IDEAS</strong>&nbsp;and&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PROCESSES</strong>.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Red &amp; Green are Opposite&nbsp;Colours</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The tension between Red energy &amp; Green energy is based around&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">TASKS</strong>&nbsp;and&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PEOPLE.</strong></p>

Within the basic four colour energies are contained two sets of opposites.
Underlying each pair of opposites there is a TENSION.
This tension acts like a force, just like gravity. You cannot see it, you cannot hear it or touch it with your hands. You will, however, experience the impact of the tension.
We each make a choice in how we perceive this tension. We can choose to be proactive and use this tension to create win/win outcomes. We can choose to be reactive and disconnect from the energy viewing it as a negative.
The choice we make determines our results.
It is important to remember, we make our own choice. The person who represents your opposite energy is not responsible for your choice.
When you’re proactive in engaging with this tension you achieve successful dynamics. Become reactive with this tension and you will experience dysfunctional dynamics.

The Opposite Colour Energies
Blue & Yellow are Opposite Colours
The tension between Blue energy & Yellow energy is based around IDEAS and PROCESSES.
Red & Green are Opposite Colours
The tension between Red energy & Green energy is based around TASKS and PEOPLE.

colour-energies.com

Team Building

Insights

Insights Discovery

Gain insights into how to master the dynamics of the opposite colour energies and see the dynamics within your team shift towards healthy relationships.  Watch as your bottom line improves as suddenly more is getting done in a smarter way.

Mastering the Dynamics of the Colour Energies

Early Bird Discount

Stress is normal, but not natural.
Find out how to change the pattern of taking on stress and release your stored stress.
Step by step, week by week.
By the end of the course your perception will be different and you’ll have tools for life to cultivate calm and be more ‘you’.

Boundless Meditation

Meditation for Alleviating Stress

Join Me For This 8 Week Qigong and Breathwork Online Course
HARNESSING THE POWER OF THE BREATH
The way we breathe affects everything we do, everything we think and everything we feel. It affects our sleep, our digestion, our immune system, our energy levels, our emotions, our ability to think clearly and our relationships, to name but a few.
In this course we will be combining my passions of Qigong and Breathwork to help bring us into balance so we can move though Autumn into winter full of peace and vitality.
Why Qigong and Breathwork?
Qigong is breathwork (Qi is Breath), it is an amazing way of opening and clearing the body, of making space for our healthy energy to flow. It allows us to stay relaxed and receptive without forcing or pushing. It is easy to learn and naturally attuned to your individual body and how it wants to expand, release and recharge.
Breathwork is simply bringing our conscious attention to our breath and is one of the most powerful ways we have to change our state at any given moment. In the course i will introduce you to eight different breath techniques to help you to breathe better. Commit to just 10mins a day and you’ll be amazed at the results you can achieve.
Everyone is welcome to join the course no matter your experience. 
When: 8th October 2024 – 5th December
Tuesday Evenings 6-7pm and Thursday mornings 9-9.30am (via Zoom)
Dates:
Tuesdays 6-7pm: October 8th, 15th, 22nd November 5th, 12th, 19th, 26th, December 3rd.
Thursdays 9-9.30am: October 10th, 17th, 24th, November 7th, 14th, 21st, 28th December 5th.

Price: £110 (Concessions £80: Super concession £60)
What is included: 
Eight live 60min evening zoom classes 
Eight live 30min morning meditation zoom classes 
Access to replays of all classes so you can catch up in your own time. 
Learn a Qigong routine for healthy lungs 
Learn how to clear the meridian pathways for increased vitality 
Learn 8 new powerful breath practices 
Access to private Whats App group to share experiences and ask questions 
Weekly supporting material for home practice :
– A Weekly video with a guided 10min Breath Practice 
– PDF – explanations of each practice 
– Key acupuncture points for self massage 

What will I get out of the course?
Reconnect with your breath
Learn how to improve your respiration
Learn to regulate your own nervous system
Access deeper body awareness
Less physical tension
Reduced pain
Improved mental clarity
Strengthened immune system 
Improved sleep
Improved digestion
Less stress and anxiety, depression and panic attacks
Deepening meditation practice
More energy
Just Breathe
Just Be

Sunhouse

Tai Chi

Meditation

Breathing Techniques

THE ART OF BREATH - Qi-Gong & Breathwork 

Concession

Super Concession

Chesterfield

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" style="color: rgb(34, 177, 77); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(34, 177, 77);">CPD Accredited, Interactive Workshop</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">2 hr session</li><li fr-original-style="" style="box-sizing: border-box;">Learn how stress affects our mind and body</li><li fr-original-style="" style="box-sizing: border-box;">Learn how to manage your stress and reduce them to an acceptable level</li></ul><h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Contents:</h2><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is Stress</li><li fr-original-style="" style="box-sizing: border-box;">Stress versus Pressure</li><li fr-original-style="" style="box-sizing: border-box;">Statistics</li><li fr-original-style="" style="box-sizing: border-box;">Absenteeism, Presenteeism and Leaveism</li><li fr-original-style="" style="box-sizing: border-box;">Workplace Causes of Stress</li><li fr-original-style="" style="box-sizing: border-box;">Personal Causes of Stress</li><li fr-original-style="" style="box-sizing: border-box;">Short-Term and Long-Term Effects of Stress</li><li fr-original-style="" style="box-sizing: border-box;">Coping Strategies</li><li fr-original-style="" style="box-sizing: border-box;">Mental Resilience</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">Benefits of this Workshop:</h2><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">In 2022/23. 875,000 people suffered from work-related stress, depression or anxiety</li><li fr-original-style="" style="box-sizing: border-box;">The affects of stress are far reaching, affecting one&#39;s mind, body, social and personal life</li><li fr-original-style="" style="box-sizing: border-box;">Become more aware of what stresses you, what is does to you and find ways to reduce those stress levels</li></ul><h2 fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/pochat-training/4cad2d62-85d7-4e3a-bcea-1ac7f226aebb/original.png" style="width: 661px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 661px; display: block; vertical-align: top; margin: 5px auto; text-align: center;" fr-original-class="fr-draggable"></h2>

CPD Accredited, Interactive Workshop
2 - 4 hr sessions
Learn how stress affects our mind and body
Learn how to manage your stress and reduce them to an acceptable level
Course Contents of 2 hour course:
What is Stress
Stress versus Pressure
Statistics
Absenteeism, Presenteeism and Leaveism
Workplace Causes of Stress
Personal Causes of Stress
Short-Term and Long-Term Effects of Stress
Coping Strategies
Mental Resilience
Benefits of this Workshop:
In 2022/23. 875,000 people suffered from work-related stress, depression or anxiety
The affects of stress are far reaching, affecting one's mind, body, social and personal life
Become more aware of what stresses you, what is does to you and find ways to reduce those stress levels



Pochat Training

Mental Health Awareness

Mental Health First Aid

Stress Management

Health & Wellbeing

Occupational Health & Wellbeing

Emotional Wellbeing

Psychological Wellbeing

Emotional Resilience

Physical Wellbeing

Wellbeing

Mental Resilience

Resilience

<p id="isPasted" style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);">On this 8-week mindfulness course, you will learn what mindfulness is, how to reduce stress in your life, understand your unhelpful thinking patterns and develop your own personal mindfulness practice with expert guidance.&nbsp;</p><p style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Having a regular mindfulness practice can:&nbsp;</strong></p><ul data-rte-list="default" style="color: rgba(26, 26, 26, 0.7); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Help with depression</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Soothe anxiety</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Calm stress</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Improve sleep, focus and creativity</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Help chronic pain</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Improve relationships</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Helps to bring balance and stability to day-to-day life</p></li></ul><p style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);">This course is delivered by a qualified and experienced mindfulness teacher, Evan Curwen.</p><p style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">You will receive:&nbsp;</strong></p><ul data-rte-list="default" style="color: rgba(26, 26, 26, 0.7); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">16 hours of expert tuition and guidance during the live and interactive classes</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A detailed handbook to support your learning and journal your progress</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Free audio recordings of the practices each week to support your home learning</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Access to an online Facebook community group</p></li></ul><p style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What happens in the sessions?&nbsp;</strong></p><p style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);">The sessions are consistent, we start with a short meditation to ground ourselves and settle into the class together. We reflect on our practises and discuss our experiences of home practice. We learn about aspects of stress reduction and the neuroscience of mindfulness and complete a new practice each week. The mindfulness practices include guided meditations and some gentle movement.&nbsp;</p><p style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What is home practice?&nbsp;</strong></p><p style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);">Each week we learn a new practice together during the session and participants are given an audio recording of that practice to complete at home. This is because it takes 8 weeks of consistent practice for the benefits of mindfulness to take place. To really get the most out of this course, participants are advised to make space for home practice. (20 - 40 minutes a day)&nbsp;</p><p style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);">&nbsp;</p><p style="color: rgba(26, 26, 26, 0.7); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(26, 26, 26, 0.7);"><em fr-original-style="" style="box-sizing: border-box;">Please note that although mindfulness is therapeutic in nature, it is not therapy and should not be used as a replacement for professional therapy or medication. A pre-assessment is required for all participants to ensure your safety and suitability for the course. We aim to be inclusive to all and may need to discuss your mental health and well-being before being accepted. Your information will only be viewed by the facilitator and will be kept confidential.</em>&nbsp;</p>

The Innocence Guru

Mindfulness-Based Stress Reduction (MBSR) is an effective, scientifically researched method for reducing physical and psychological suffering while building resilience, balance, and peace of mind. 

Mindfulness Based Stress reduction 

<div data-mesh-id="comp-lgaq4d6uinlineContent" data-testid="inline-content" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div data-mesh-id="comp-lgaq4d6uinlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(var(--color_15)); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_15));">Wednesdays 6.30-7.30pm (UK)<br fr-original-style="" style="box-sizing: border-box;">From 28 February - 3 April&nbsp;</h2><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 30px; box-sizing: border-box;" fr-original-style="font-size: 30px;">Lighten your Mood</span></strong></span></p><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Every Weds 6.30-7.30pm from&nbsp;28 Feb&nbsp;- 3 April</strong></span></p><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">In these six lessons, we&#39;ll look at how we can access our innate&nbsp;neuroplasticity to help unwind stress and find a sense of calm and centredness in our world, through coming back to our para-sympathetic nervous system: the state we evolved to be in most of the time!</span></p><blockquote style="color: rgb(var(--color_14)); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">&#39;Almost all of us experience anxiety to one degree or another. Anxiety involves primitive habits of muscular tension, constricted breathing, and physiological stress. Feldenkrais lessons free us from these patterns and help our nervous system to return to a healthy, naturally relaxed, &#39;parasympathetic&#39; state. This is what we all want, and deserve.&#39; &nbsp;David Zemach-Bersin</span></p></blockquote></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Audio recordings&nbsp;of each class are available afterwards, so you don&#39;t have to attend the class in person.&nbsp;</span></p></div></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement classes, usually done lying on a mat. </span></p>

Fundamentals and Classics
Every Weds 6.30-7.30pm (UK time) from 26 Sept - 12 Dec (no class 17 Oct)
This autumn, we will be going back to exploring fundamental functions and relationships within our selves and our movement through the Feldenkrais Method, encountering classic lessons and discovering new ways to understand ourselves in action.
Each week we will encounter a different function or aspect that is key to our sense of being able to move with ease and freedom through our lives. For instance, we will explore our ability to turn through our spine, to round, extend or bend, as well as enlarging our repertoire of possibilities - looking to move with pleasure and reversibility. 
The first few lessons will explore Fundamental Functions. There will be an early 'half-term' the week of 17th Oct, and then the following weeks we will move through a series of outstanding Classic lessons, that will be useful to return to for yourself.
Audio recordings of each class are available afterwards, so you don't have to attend the class in person, if you can't make that evening. 

Jonathan Young

Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement (Feldenkrais) classes, usually done lying on a mat. 

A kinder sense of yourself - mindful movement classes

General admission - all 12 classes

Concession / student - all classes

Low waged / unemployed

Concession / student - all 6 classes

Contents:
- Workshop Overview
- Topics
- Who should attend
- Group Rates
- Chynna Clayton Bio
- Kate Wood Bio
- Past Attendee Feedback




EA/PA Excellence Workshop
We are delighted to announce three dates for our exclusive EA/PA Excellence Workshop facilitated by Kate Wood and keynoted by Chynna Clayton "Body Woman" to Michelle Obama former First Lady of the United States of America. 
Our aims for this workshop:
Build and maintain resilience in the face of ever-increasing demands on time and energy
Add to best-practice strategies for strengthening relationships online with colleagues, clients and key stakeholders
Develop influencing skills to confidently handle difficult front-line situations and people
Topic 1
Handling pressure with resilience

Recognise what's within your control and how to let go of what's not
Learn the science behind negative thinking and how to retrain your brain for maximum impact
Explore how to find the bright spot in your ever-changing workstack for motivation
Topic 2
Strengthening working relationships online
Understand why online working makes it difficult to get people to do what you need
Discover how best to build trust and connection when working remotely and in hybrid environments
Learn the key do's and don'ts for virtual communication
Topic 3
Managing time and boundaries
Use conflict-handling strategies confidently for long-term benefits
Practice ways to hold your ground without damaging your reputation
Create and maintain boundaries for personal effectiveness
Keynote Address with Q&A from the audience:
Keynote from Chynna Clayton former assistant to First Lady of the United States, Michelle Obama.
Opportunity for the audience to take part in a Q&A with Chynna on how to excel within an administration role



Who will attend?
PA's
EA's
Administrative roles
This workshop is open to females, male including trans women/males and non-binary professionals.







Group Rate Discounts
Group discounts are on request - please call 0800 949 9111 or email support@ownyoursuccess.co.uk if you need support around this matter. 





Chynna Clayton Bio
Keynote Speaker
 

Empathetic, strategic, and meticulous about the details, Chynna Clayton has built a career enabling some of the world’s most influential leaders to excel in high-stress environments.
Chynna is the founder and CEO of Matriarch Made Development, a consulting firm that helps organizations develop high performing administrative teams and identify and address overall operating structure
and events logistics inefficiencies. From helping leaders figure out their onboarding, communication flow, event logistics and how to further develop the talents of their teams, Chynna supports leading organizations in creating a systematic approach to tackling business/events challenges and bottlenecks.
Prior to Matriarch Made, Chynna worked in the personal office of Barack and Michelle Obama as their Director of Travel and Event Operations. Her career also includes administrative roles at Disney and the White House where she served as “body woman” to Mrs. Obama during the Obama Administration.
Chynna graduated from University of Florida with a B.S. in Event Management and Political Science and a minor in Business. She currently resides in Washington, DC with her wife, Retired Naval Chief Petty Officer, Katina Hoyles.
Chynna was featured in Michelle Obama’s latest book, The Light We Carry

“She could adapt in all types of environments, remain­ing unflappable in the face of change. On any given day, I might go from having a conversation with a group of students at a school to filming a television show or recording a podcast. I could meet with a world leader or the head of a philanthropic organization and then have dinner with A-list celebrities. It was Chynna facilitating every move.”
— Direct Quote from Michelle Obama in The Light We Carry
Chynna Featured on The Michelle Obama's Podcast




Kate Wood
Workshop Facilitator 

 
Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with. 
Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is in improving working relationships between roles and functions, supporting people to discover how to be their best selves at work. She does this in the auto-motive industry, financial services, medical teams, charities, global media, retail, education systems and the arts.
When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside.
Kate's training & qualifications
CTI Co-Active certified coach, ICF registered (CPCC) (PCC)
Coach supervisor (ESQA) (EMCC)
Lean Six Sigma Black Belt
Lumina Sparks practitioner
Hay Group Leadership Styles & Climate accredited coach
Human Capital Institute certified in human capital strategy
Sheppard Moscow advanced business consulting
Conflict management trained (Thomas-Kilman instrument)
Chartered Institute of Marketing Diploma



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See what our attendees said here. 



Own Your Success

Learning & Development

Leadership

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Discover how to elevate your career as an executive assistant or personal assistant with our comprehensive EA Mastery Workshop. Gain new skills, strategies, and tools to maximize your impact and achieve success.

EA/PA Excellence Workshop Virtual

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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Work stress has been described as the &lsquo;wear and tear&rsquo; caused by your working life. In recent times, stress at work has seen a rapidly rising trend. This course looks at your ability to avoid work stress and to control and manage it, when it arises. Excessive and continuous work stress is very damaging, resulting in health problems, loss of productivity and pressure on working relationships. The main problems stem from excessive workloads and impractical deadlines, relationships with colleagues and future job insecurity.</strong></p>

Work stress has been described as the ‘wear and tear’ caused by your working life. In recent times, stress at work has seen a rapidly rising trend. This course looks at your ability to avoid work stress and to control and manage it, when it arises. Excessive and continuous work stress is very damaging, resulting in health problems, loss of productivity and pressure on working relationships. The main problems stem from excessive workloads and impractical deadlines, relationships with colleagues and future job insecurity.

Skillogy International

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Complete 5 courses to gain a Certificate from the Chartered Management Institute

Course with CMI Certificate

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(17, 17, 17);">The psychological impact of critical incidents includes anxiety, depression, sleep disturbance and agitation. It can also lead to reduced motivation or morale at work, unsafe practices, and burnout.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Health and social care professionals in hospitals, residential care, and support services, who are looking after vulnerable people in challenging environments, are often exposed to distressing events. <span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(17, 17, 17);">Critical Incident Stress Debriefings (CISDs) are brief and effective interventions. They m<span style="color: rgb(17, 17, 17); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(17, 17, 17);">itigate the impact of incidents and help promote resilience and well-being. &nbsp;</span></span></span></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">CISD is a facilitated, time-limited group session intended to support participants with the emotional/psychological impact of an adverse event.</span></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">The debrief is a structured group conversation about the facts, feelings, and thoughts related to the incident.&nbsp;</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">A trained and competent facilitator helps the group support each other and process their reactions.</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(17, 17, 17);">This training is for managers, nurses, key workers, mental health professionals, counsellors/psychotherapists, or any person in charge of staff well-being in their organization.&nbsp;</span></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">This excellent 2-day online training will cover theory and practice, including lectures, videos, and small-group work. When you complete the training you will be able to facilitate CISDs.<br fr-original-style="" style="box-sizing: border-box;"></span></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Here is an outline of the training:</span></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(67, 153, 250) !important; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(67, 153, 250) !important;">Day 1: Critical Incidents and the Process of Debriefing&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">09:00 - 10:30&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"></span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Introducing the facilitator and the group; outline of the day, expectations and outcomes.</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">The Process of Debriefing: t</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">he practice of &lsquo;talking through&rsquo; and the therapeutic benefits of debriefing.</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Understanding Critical Incidents: d</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">efining Critical Incidents, what makes an incident &lsquo;critical&rsquo;? The psychological impact of a critical incident.</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">10:30 - 12:00&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Trauma and Post-Trauma</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Unpacking these important concepts and understanding their implications and relevance to CID</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Debriefing Critical Incidents</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Introducing existing models of CISDs, comparing and understanding the components of a CID</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">12:30 Lunch break&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">13:00 - 14:00&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Skills Practice and Experiential Learning</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Practice session, trying out models of debriefing using scenarios from experience</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(67, 153, 250) !important; box-sizing: border-box;" fr-original-style=" color: rgb(67, 153, 250) !important;">Day 2: Facilitating Critical Incident Stress Debriefings &ndash; theory and practice</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">09:00 - 10:30&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">The Competent Facilitator:&nbsp;</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">qualities and skills of the competent facilitator</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Containment</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">The role of the facilitator and the challenges of facilitating emotional conversations&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">10:30 - 12:00&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Facilitating critical incident debriefings: p</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">rompt cards - a tool for the facilitator.</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Ground rules, time-frames, and keeping &lsquo;on task&rsquo;.</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">12:30 Lunch break</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">13:00 - 14:00&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Skills Practice and Experiential Learning</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Working with scenarios and prompt cards: practice session - facilitating CISDs</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">&lsquo;Debriefing&rsquo; the day</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">&nbsp;</span>&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></p>

The psychological impact of critical incidents includes anxiety, depression, sleep disturbance and agitation. It can also lead to reduced motivation or morale at work, unsafe practices, and burnout.
Health and social care professionals in hospitals, residential care, and support services, who are looking after vulnerable people in challenging environments, are often exposed to distressing events. 

Critical Incident Stress Debriefings (CISDs) are brief and effective interventions. They mitigate the impact of incidents and help promote resilience and well-being. 
CISD is a facilitated, time-limited group session intended to support participants with the emotional/psychological impact of an adverse event.
The debrief is a structured group conversation about the facts, feelings, and thoughts related to the incident. A trained and competent facilitator helps the group support each other and process their reactions. 
This training is for managers, nurses, key workers, mental health professionals, counsellors/psychotherapists, or any person in charge of staff well-being in their organization. 
This excellent 2-day online training will cover theory and practice, including lectures, videos, and small-group work. When you complete the training you will be able to facilitate CISDs.

Here is an outline of the training:
Day 1: Critical Incidents and the Process of Debriefing 
09:00 - 10:30 
Introducing the facilitator and the group; outline of the day, expectations and outcomes.
The Process of Debriefing: the practice of ‘talking through’ and the therapeutic benefits of debriefing.
Understanding Critical Incidents: defining Critical Incidents, what makes an incident ‘critical’? The psychological impact of a critical incident.

10:30 - 12:00 
Trauma and Post-Trauma
Unpacking these important concepts and understanding their implications and relevance to CID
Debriefing Critical Incidents
Introducing existing models of CISDs, comparing and understanding the components of a CID

12:30 Lunch break 

13:00 - 14:00 
Skills Practice and Experiential Learning
Practice session, trying out models of debriefing using scenarios from experience

Day 2: Facilitating Critical Incident Stress Debriefings – theory and practice

09:00 - 10:30 
The Competent Facilitator: qualities and skills of the competent facilitator
Containment
The role of the facilitator and the challenges of facilitating emotional conversations 

10:30 - 12:00 
Facilitating critical incident debriefings: prompt cards - a tool for the facilitator.
Ground rules, time-frames, and keeping ‘on task’.

12:30 Lunch break
 
13:00 - 14:00 
Skills Practice and Experiential Learning
Working with scenarios and prompt cards: practice session - facilitating CISDs
‘Debriefing’ the day

  

Psychotherapy For Healthcare Ltd

Train with us to facilitate Critical Incident Stress Debriefings. CISD are effective interventions that help care professionals to process stressful events in the workplace.  A CISD helps restore well-being and protect from prolonged reactions. This excellent 2-day training will cover theory and practice, including lectures, videos, and small-group work. By the end you will be able to facilitate CISDs.

Critical Incident Stress Debriefing: 2-day online training 

Loughborough

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		<div>
			
			<p>Stress can affect your ability to think clearly and rationally and to perform well. This session aims to help you better deal with stress by sharing key insights and strategies to reduce stress and optimize your work-life balance, particularly as we face uncertainties in the economy, the workplace and the environment.</p>
			<div><i></i> 4 Hour Session</div>
			<div><i></i>  £180.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><p><b>Learning Objectives</b></p>
<ul>
<li>Learn coping techniques to deal with a different way of working and living</li>
<li>Feel supported by others and know that you are not alone in the struggle</li>
<li>Recognize the symptoms and causes of stress</li>
<li>Discover simple stress-busting techniques to manage &amp; reduce the effects of stress in your life</li>
<li>Create a simple personalised plan to rise above stress for a healthier &amp; more productive lifestyle</li>
</ul>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h3>1. Background</h3>
<p><strong>What is stress - origins, causes, and symptoms.</strong></p>
<ul>
<li>Flight or fight response &amp; role of hormones</li>
<li>Why it matters? Physiological, psychological, and physical effects</li>
<li>The price you pay in terms of your health and your family</li>
<li>Causes</li>
<li>Warning signs: cognitive, emotional, physical, behavioural</li>
<li>Stats from around the world</li>
</ul>
<h3>2. Technique</h3>
<p><strong>Work - life balance</strong></p>
<ul>
<li>How to create balance &amp; set boundaries The notion of 'tilting'</li>
<li>Connecting with and pursuing your passion</li>
<li>Gaining support at work and at home</li>
<li>Learning how to say 'no'</li>
</ul>
<p><strong>Stress reduction techniques</strong></p>
<ul>
<li>Visualization and relaxation techniques</li>
<li>Breathing and stretching</li>
<li>Energizers and drainers</li>
<li>Meditative positive visualization exercise (5 mins)</li>
<li>Physical health</li>
<li>Behaviours and beliefs</li>
<li>Putting things in perspective</li>
<li>Circle of influence (vs. circle of control)</li>
<li>Slowing down (hurry sickness / time famine - Arianna Huffington Thrive)</li>
<li>Purpose - identify what matters to you (values), gratitude journal, contribution</li>
</ul>
<h3>3. Plan</h3>
<p>Action Planning</p>
<ul>
<li>Cultivating gratitude</li>
<li>Finding meaning and purpose</li>
</ul>
<p></p>

Mpi Learning - Professional Learning And Development Provider

Stress can affect your ability to think clearly and rationally and to perform well. This session aims to help you better deal with stress by sharing key insights and strategies to reduce stress and optimize your work-life balance, particularly as we face uncertainties in the economy, the workplace and the environment.

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Service Helpdesk & Technical Support Course

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