Name: New Manager Management Diploma Course
Price: 74 GBP
Availability: InStock

<p><strong>***24 Hour Limited Time Flash Sale***<br /><br /></strong><strong> Level 2 Certificate in Mental Health First Aid and Mental Health Advocacy in the Workplace Admission Gifts <br /><br /></strong><strong> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Have you ever felt unsure how to support a colleague struggling with mental health? In the UK,<strong> 1 in 4 people</strong> experience mental health issues each year, and these can significantly impact the workplace. This Level 2 Certificate in Mental Health First Aid and Mental Health Advocacy in the Workplace bundle equips you with the knowledge and skills to navigate these situations confidently.</p><p>But that's not all. When you enrol in the Online Training Bundle, you'll receive <strong>25 CPD-Accredited PDF Certificate</strong>, <strong>Hard Copy Certificates,</strong> and our exclusive <strong>Student ID card,</strong> all absolutely <strong>FREE</strong>.</p><p><strong>Courses Are Included In this Level 2 Certificate in Mental Health First Aid and Mental Health Advocacy in the Workplace Career Bundle:</strong></p><ul><li><strong>Course 01: </strong>Mental Health First Aid and Advocacy in the Workplace</li><li><strong>Course 02: </strong>Mental Health Nursing Level 3 - CPD Accredited</li><li><strong>Course 03: </strong>Youth Mental Health</li><li><strong>Course 04: </strong>Positive Mental Health Awareness</li><li><strong>Course 05: </strong>Mental Health and Psychiatry Training</li><li><strong>Course 06: </strong>Counselling Skills Training</li><li><strong>Course 07: </strong>Life Coaching and Counselling</li><li><strong>Course 08: </strong>Suicide Prevention</li><li><strong>Course 09: </strong>Positive Psychology Masterclass</li><li><strong>Course 10: </strong>Diploma in Substance Misuse Awareness</li><li><strong>Course 11: </strong>Addiction and Mental Health - Dual Diagnosis</li><li><strong>Course 12: </strong>Psychology &amp; Treatment of Addiction</li><li><strong>Course 13: </strong>Drugs and Alcohol Awareness Training - Online Certification</li><li><strong>Course 14: </strong>Domestic Violence and Abuse Awareness</li><li><strong>Course 15: </strong>Clinical Psychology</li><li><strong>Course 16: </strong>Emotional Intelligence and Human Behaviour</li><li><strong>Course 17: </strong>Psychology of Anxiety and Stress Disorders</li><li><strong>Course 18: </strong>Schizophrenia Awareness</li><li><strong>Course 19: </strong>Schema Psychotherapy for BPD (Borderline Personality Disorder)</li><li><strong>Course 20: </strong>Bipolar Disorder Awareness</li><li><strong>Course 21: </strong>CBT for Eating Disorders</li><li><strong>Course 22: </strong>Life Coaching and Mindfulness Diploma</li><li><strong>Course 23: </strong>Safety &amp; Precautions in Medication Management</li><li><strong>Course 24: </strong>Anti-Social Behaviour Course</li><li><strong>Course 25: </strong>Communication &amp; Information Handling in Care</li></ul><p>Designed to cater to the needs of both seasoned professionals and aspiring newcomers, this bundle is a comprehensive programme that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level.</p><p><strong>Learning Outcomes of Level 2 Certificate in Mental Health First Aid and Mental Health Advocacy in the Workplace</strong></p><ul><li>Identify common mental health conditions and their signs &amp; symptoms.</li><li>Apply Mental Health First Aid techniques to provide initial support.</li><li>Develop effective communication and listening skills for sensitive conversations.</li><li>Advocate for workplace policies and practices that promote mental well-being.</li><li>Identify and challenge the stigma surrounding mental health in the workplace.</li><li>Build resilience and self-care strategies for your own mental well-being.</li></ul><p>Enrol in Level 2 Certificate in Mental Health First Aid and Mental Health Advocacy in the Workplace today and take the first step towards achieving your goals and dreams</p><p><strong>Why Choose Us?</strong></p><ul><li>Get a <strong>Free CPD Accredited Certificate </strong>upon completion of Level 2 Certificate in Mental Health First Aid</li><li>Get a <strong>free student ID card</strong> with Level 2 Certificate in Mental Health First Aid Training</li><li>This bundle is affordable and simple to understand</li><li>This course is entirely online, interactive lesson with voiceover audio</li><li><strong>Lifetime access </strong>to the Level 2 Certificate in Mental Health First Aid course materials</li><li>The Level 2 Certificate in Mental Health First Aid comes with 24/7 tutor support</li></ul> <p><strong>Start your learning journey straightaway</strong><strong>!</strong></p><p>Level 2 Certificate in Mental Health First Aid and Mental Health Advocacy in the Workplace premium bundle consists of <strong>25 precisely</strong> chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of this course is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience.<br /><br /><strong>Certification</strong><strong><br /></strong></p><p>You have to complete the assignment given at the end of the course. After passing the Level 2 Certificate in Mental Health First Aid and Mental Health Advocacy in the Workplace exam You will be entitled to claim a PDF &amp; Hardcopy certificate accredited by CPD Quality standards completely free.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This bundle is ideal for:</p><ul><li>Students seeking mastery in this field</li><li>Professionals seeking to enhance their skills</li><li>Anyone who is passionate about this topic</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This bundle doesn't require prior experience and is suitable for diverse learners.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This bundle will allow you to kickstart or take your career in the related sector to the next stage.</p><ul><li>First Aider</li><li>Mental Health Advocate</li><li>Workplace Wellbeing Specialist</li><li>Youth Worker</li><li>Addiction Counsellor</li><li>Domestic Violence Support Worker</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited  Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>CPD Accredited Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>If you are an <strong>international student</strong>, then you have to pay an additional <strong>10 GBP</strong> for each certificate as an international delivery charge.</p></div>

                        </div>

Academy for Health and Fitness

Psychological Wellbeing Practitioner

Mental Health Awareness

Mental Health First Aid

Psychological First Aid

Psychology Counselling

Mental Health At Work

Level 2 Certificate in Mental Health First Aid and Mental Health Advocacy in the Workplace

General Admission

<p><strong>***24 Hour Limited Time Flash Sale***<br /><br /></strong><strong> Level 2 Certificate in Understanding Safeguarding and Prevent Gifts <br /><br /></strong><strong> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Do you know that in the UK, <strong>1 in 5 children</strong> experiences abuse at some point in their lives? And that adults are not immune, with<strong> 1 in 6 </strong>experiencing neglect or abuse? These are stark statistics, and they highlight the crucial role safeguarding plays in our society. This <strong>Level 2 Certificate in Understanding Safeguarding and Prevent</strong> bundle equips you with the knowledge and skills to create safer environments for children and adults.</p><p>Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Safeguarding Course bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level.</p><p><strong>But that's not all. When you enrol in Safeguarding Course Online Training, you'll receive 25 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free.</strong></p><p><strong>Courses Are Included In this Bundle:</strong></p><ul><li><strong>Course 01: </strong>Level 2 Certificate in Understanding Safeguarding and Prevent</li><li><strong>Course 02: </strong>Safeguarding Children Course</li><li><strong>Course 03: </strong>Safeguarding Adults Level 1</li><li><strong>Course 04: </strong>Paediatric First Aid Training</li><li><strong>Course 05: </strong>Safeguarding Children: Internet Safety</li><li><strong>Course 06: </strong>Basic Life Support</li><li><strong>Course 07: </strong>Ambulance Care Assistant</li><li><strong>Course 08: </strong>Emergency Care Assistant - (First Aid)</li><li><strong>Course 09: </strong>Observation Skills for Carers</li><li><strong>Course 10: </strong>The Care Certificate Preparation</li><li><strong>Course 11: </strong>UK Health and Care</li><li><strong>Course 12: </strong>Healthcare GDPR Training</li><li><strong>Course 13: </strong>Communication &amp; Information Handling in Care</li><li><strong>Course 14: </strong>Deprivation of Liberty Safeguards Training</li><li><strong>Course 15: </strong>Safeguarding for Taxi Drivers</li><li><strong>Course 16: </strong>Emotional Intelligence and Human Behaviour</li><li><strong>Course 17: </strong>Positive Mental Health Awareness</li><li><strong>Course 18: </strong>Counselling Skills Training</li><li><strong>Course 19: </strong>Compassion Focused Therapy</li><li><strong>Course 20: </strong>Cognitive Behavioural Therapy Course</li><li><strong>Course 21: </strong>SEN - Special Educational Needs Teaching Assistant Diploma</li><li><strong>Course 22: </strong>Anti-Social Behaviour Course</li><li><strong>Course 23: </strong>Psychology of Anxiety and Stress</li><li><strong>Course 24: </strong>Nursing Assistant Training</li><li><strong>Course 25: </strong>Risk Assessment &amp; Care Management</li></ul><p>With the Safeguarding Course, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace.</p><p><strong>Learning Outcomes</strong></p><ul><li>Identify and understand different types of abuse and neglect.</li><li>Recognise potential risks and vulnerabilities in children and adults.</li><li>Apply safeguarding procedures and reporting protocols effectively.</li><li>Develop communication skills for sensitive conversations and disclosures.</li><li>Promote positive mental health and well-being in vulnerable individuals.</li><li>Navigate legal frameworks and ethical considerations in safeguarding.</li></ul><p>Don't let this opportunity pass you by. Enrol in the Safeguarding Course today and take the first step towards achieving your goals and dreams.</p><p><strong>Why buy this Bundle Course?</strong></p><ul><li><strong>Free CPD Accredited Certificate</strong> upon completion of the bundle Course</li><li>Get <strong>a free student ID card</strong> with bundle Course</li><li><strong>Lifetime access</strong> to the bundle Course materials</li><li>Get instant access to this Safeguarding Course</li><li>Learn from anywhere in the world</li><li>24/7 tutor support with the Safeguarding Course.</li></ul> <p><strong>Start your learning journey straightaway with our Safeguarding Course Training!</strong></p><p>The Safeguarding Course premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Safeguarding Course is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience.</p><p><strong>Certification</strong></p><p>You have to complete the assignment given at the end of the Safeguarding Course. After passing the Safeguarding Course exam You will be entitled to claim a PDF &amp; Hardcopy certificate accredited by CPD Quality standards completely free.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Safeguarding Course is ideal for:</p><ul><li>Students seeking mastery in Safeguarding Course</li><li>Professionals seeking to enhance Safeguarding Course skills</li><li>Individuals looking for a Safeguarding Course-related career.</li><li>Anyone passionate about Safeguarding Course</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Safeguarding Course doesn't require prior experience and is suitable for diverse learners.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This Safeguarding Course bundle will allow you to kickstart or take your career in the related sector to the next stage.</p><ul><li>Safeguarding lead</li><li>Social care worker</li><li>Youth worker</li><li>Mental health worker</li><li>First aid trainer</li><li>Healthcare assistant</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>CPD Accredited Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>If you are an <strong>international student</strong>, then you have to pay an additional <strong>10 GBP</strong> for each certificate as an international delivery charge.</p></div>

                        </div>

Child Safeguarding

Safeguarding

Certificate in Further Education & Training (Cert Ed)

Paediatric First Aid

Online Safeguarding

Trainers Course

Level 2 Certificate in Understanding Safeguarding and Prevent - CPD Certified

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					<div><p>Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Effective Communication Skills for Technical People has been specially designed to help learners gain a good command of Effective Communication Skills for Technical People, providing them with a solid foundation of knowledge to become a qualified professional.</p><p>Through this Effective Communication Skills for Technical People, you will gain both practical and theoretical understanding of Effective Communication Skills for Technical People that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.</p><p>Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals. </p></div>
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			<h2><b> Learning outcome</b></h2>		</div>
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										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
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										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
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										<span>Get help from our expert tutors anytime you need</span>
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										<span>Access to course contents that are designed and prepared by industry professionals</span>
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										<span>Study at your convenient time and from wherever you want</span>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
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										<span>You will receive a completion certificate upon completing the course.</span>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
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										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
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										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
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			<h2> <b>Requirements</b></h2>		</div>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>Access to a computer or digital device with internet connectivity.</span>
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                                <h2>Course Curriculum</h2>
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                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong> INTRODUCTION AND OVERVIEW</strong></td>
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					<td>▶</td>
					<td>Introduction to Communication Skills For Technical People: Course Teaser</td><td><span>🕐 00:01:00</span></td>
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					<td>▶</td>
					<td>2 Jenn Flaa's Bio</td><td><span>🕐 00:01:00</span></td>
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					<td colspan="4"><strong>INPUTS &amp; OUTPUTS</strong></td>
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					<td>▶</td>
					<td>3 How Communication Skills Can Help You Survive A Layoff</td><td><span>🕐 00:02:00</span></td>
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								<tr>
					<td>▶</td>
					<td>4 The #1 Mistake You Are Making Right Now</td><td><span>🕐 00:02:00</span></td>
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					<td>▶</td>
					<td>5 The 3 Tools You Need to Fix Your Mistake</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>6 The #1 Mistake You Make Talking 1 On 1</td><td><span>🕐 00:02:00</span></td>
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								<tr>
					<td>▶</td>
					<td>7 Be Psychic! Predicting Your Audience</td><td><span>🕐 00:11:00</span></td>
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					<td>▶</td>
					<td>8 Getting What You Need in 15 Minutes or Less</td><td><span>🕐 00:05:00</span></td>
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					<td colspan="4"><strong>VERBAL COMMUNICATION</strong></td>
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					<td>▶</td>
					<td>9 How Chit Chat Can Save Your Job</td><td><span>🕐 00:08:00</span></td>
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					<td>▶</td>
					<td>10 Chatting Up The Boss</td><td><span>🕐 00:03:00</span></td>
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					<td>11 The #1 Mistake You Are Making in Hallway Conversations</td><td><span>🕐 00:01:00</span></td>
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					<td>▶</td>
					<td>12 Potty Mouth - Dealing with Bathroom Bound Conversations</td><td><span>🕐 00:02:00</span></td>
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					<td>▶</td>
					<td>13 The Top 6 Ways Verbal Communications Go Bad for Techies</td><td><span>🕐 00:11:00</span></td>
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					<td colspan="4"><strong>SUMMARIZING</strong></td>
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					<td>▶</td>
					<td>14 The #1 Skill You Must Have To Succeed In Tech</td><td><span>🕐 00:02:00</span></td>
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					<td colspan="4"><strong>MEETING COMMUNICATION</strong></td>
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					<td>15 What Your Boss Expects You To Know About How To Behave In Meetings</td><td><span>🕐 00:10:00</span></td>
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					<td>▶</td>
					<td>16 The 3 Biggest Mistakes You Are Making In Meetings</td><td><span>🕐 00:04:00</span></td>
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					<td colspan="4"><strong>REPORTS</strong></td>
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					<td>17 Unleash Your Inner Genius With This Report Template</td><td><span>🕐 00:02:00</span></td>
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					<td>▶</td>
					<td>18 Manager Asked For A Report; What Was Sent Will Shock You</td><td><span>🕐 00:06:00</span></td>
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					<td>▶</td>
					<td>19 The Hidden Power Behind Reporting Your 'Issues'</td><td><span>🕐 00:03:00</span></td>
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					<td>▶</td>
					<td>20 The One Report That Will Silently Sabotage All Your Relationships</td><td><span>🕐 00:03:00</span></td>
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					<td>▶</td>
					<td>21 Charts &amp; Graphs - A Quick Look at Project Reports</td><td><span>🕐 00:03:00</span></td>
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					<td colspan="4"><strong>DEEP DIVE</strong></td>
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					<td>22 Bad Examples You've Got To See To Believe</td><td><span>🕐 00:05:00</span></td>
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					<td>23 Interpreting Project Data</td><td><span>🕐 00:11:00</span></td>
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					<td>24 Using Bugs To Guide You</td><td><span>🕐 00:07:00</span></td>
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					<td>25 Using Project Data To Win an Argument</td><td><span>🕐 00:01:00</span></td>
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					<td colspan="4"><strong>WRAP UP</strong></td>
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					<td>▶</td>
					<td>26 3 Quick Tips That Will Keep You Sane</td><td><span>🕐 00:05:00</span></td>
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					<td>▶</td>
					<td>27 10% To Remember</td><td><span>🕐 00:01:00</span></td>
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					<td colspan="4"><strong>Additional materials</strong></td>
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					<td><i></i></td>
					<td>Additional materials</td><td><span>🕐 00:00:00</span></td>
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				</tbody></table></div>

			</div>
		                        </div>

Skill Up

Professional Skills

Meeting Skills

IT Skills

Business Communication Skills

Employability Skills

Communication Skills

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Effective Communication Skills for Technical People

<p><strong>A manager is always committed to bringing out the best results for the business. This New Manager course aims to develop your skills to manage business operations effectively and maximise efficiency. Our interactive New Manager training provides the roadmap to win as a new manager.</strong></p><p><strong>This New Manager Bundle Includes </strong></p><ul><li><strong>Course 01:</strong> Management Skills: A New Manager</li><li><strong>Course 02: </strong>Communication Skills Training</li><li><strong>Course 03: </strong>Leadership and Management Diploma</li><li><strong>Course 04: </strong>Supervisor Training</li><li><strong>Course 05: </strong>Time Management in The Workplace</li><li><strong>Course 06: </strong>Workplace Professionalism Certificate Course</li><li><strong>Course 07: </strong>Goal Setting and Accomplishment Course</li><li><strong>Course 08: </strong>Problem Solving Skills</li><li><strong>Course 09: </strong>Handling and Managing Difficult Conversations</li><li><strong>Course 10: </strong>Body Language</li><li><strong>Course 11: </strong>People Management Skills For Supervisor</li><li><strong>Course 12: </strong>Performance Management</li><li><strong>Course 13: </strong>Project Management</li><li><strong>Course 14: </strong>Life Coaching</li></ul><p><strong><strong>Key Features</strong></strong></p><ul><li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive New Manager course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p>Enrol now in this New Manager course to excel!</p><p><strong>Why Should You Take this Course?</strong></p><p>The New Manager - Essential Skills course will strengthen your skills in areas like communication, problem-solving, critical thinking, decision making and leadership. You'll find a comprehensive guide to the 21 strategies for success as a new manager. You'll also have clear ideas on the 6 powerful leadership principles and understand how to implement them in your workplace with our New Manager bundle.</p><p>This New Manager course will teach you the skills and qualities businesses need while hiring a new manager. It provides valuable information about the 21 strategies for success as a new manager and introduces you to the 6 leadership principles for ultimate business success.</p><p><strong><strong>Learning Outcomes</strong></strong></p><ul><li>Understand how to build good relationships with people</li><li>Learn how to set goals and achieve them</li><li>Learn about the 21 strategies for success as a new manager</li><li>Discover the 6 leadership principles that bring success</li><li>Be able to motivate workers and deal with poor performance</li></ul><p><strong>Certification</strong></p><p>Once you've successfully completed the New Manager - Essential Skills course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><p><strong>CPD Accreditation</strong></p><p>All of our courses, including this New Manager - Essential Skills course, are fully accredited.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        60 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This comprehensive New Manager bundle is for new managers or those interested in learning the skills to manage daily business operations and reach goals.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol in this New Manager Course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This bundle New Manager Course will lead you to many different career opportunities, here are few prospects:</p><ul><li>Team Leader</li><li>Operations Manager</li><li>Project Manager</li><li>Department Supervisor</li><li>Office Manager</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion (Hard copy)</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>
        <h4>Certificate of completion (PDF)</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Training Express

New Manager - Essential Training Course

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication. In this course, you&#39;ll learn:<br fr-original-style="" style="box-sizing: border-box;"></span></b></p><ol style="color: rgb(209, 213, 219); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Introduction to Telephone Skills:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the importance of effective telephone communication in professional settings.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Overview of the key components of telephone etiquette and communication.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Preparing for a Phone Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Planning and organizing information before making or receiving a call.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Tips for creating a professional and welcoming atmosphere.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Answering Calls:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Techniques for answering calls with confidence and professionalism.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Proper phone etiquette during the initial moments of a conversation.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Conducting a Business Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Strategies for maintaining clarity and professionalism during business discussions.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Effective communication skills for conveying information and understanding the caller&#39;s needs.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Handling Difficult Situations:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identifying and managing challenging scenarios during phone conversations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Conflict resolution and de-escalation techniques.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Holding and Transferring Calls:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Guidelines for placing calls on hold and transferring them seamlessly.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Minimizing disruptions and maintaining a positive caller experience.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Ending the Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gracefully concluding phone conversations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recap of important information and next steps.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Telephone Etiquette for Customer Service:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the unique aspects of providing excellent customer service over the phone.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building rapport and addressing customer concerns professionally.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Best Practices of Telephone Etiquette:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Exploring advanced techniques for enhancing phone communication skills.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Incorporating effective listening, tone, and language choices.</li></ul></li></ol>

John Academy

Conflict Resolution

Customer Service

Customer Relations

Business Communication

Professional Development

Master the art of effective communication with our Basic Telephone Skills course. Elevate your phone etiquette, from answering calls to handling challenging situations and conducting business calls with professionalism. Enhance your customer service skills and discover best practices for seamless telephone communication. Enroll now for a comprehensive training that empowers you to excel in the dynamic world of professional phone interactions.

Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication

Packt

Microsoft Teams

Agile

Project Management

Scrum

Microsoft Planner

JIRA

Trello

Dive into the world of project management with our comprehensive course! Master the fundamentals, explore advanced tools such as Jira, Microsoft Teams, and Trello, and gain real-world insights. From Agile methodologies to effective communication strategies, this course equips you with the skills to excel as a confident and successful project manager.

The Complete Project Management Fundamentals Course

<h2>Diversity, Equity &amp; Inclusion in The Project Economy</h2>
<p>2020 has seen corporations and leaders around the world reflecting on what role they can play in building a more inclusive and equitable society. In that spirit, PMI leadership will take part in a keynote dialogue focused on addressing racial inequity. PMI President &amp; CEO Sunil Prashara will lead a discussion with Otema Yirenkyi, PMI Vice President of Global Engagement, who leads the association's Diversity &amp; Inclusion initiatives. Join us for a thought-provoking and wide-ranging conversation on how PMI is addressing the challenge of systemic racism - and how viewers can start conversations to lead change at their own organizations.</p><ul><li>Understand the importance of diverse project teams Learn about PMI's DE&amp;I initiatives</li><li>Understand how to start a conversation to lead change in your own organization</li></ul>

IIL Europe Ltd

Diversity, Equity & Inclusion in The Project Economy

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					<div><p><span>Complete this Portuguese Language for Beginners course today to learn the fundamentals of the Portuguese language and have conversations successfully.</span></p><p><span>You will learn key phrases, themes and Portuguese grammar easily. You will not need any prior knowledge of the language to learn.</span></p><p><span>In this course, you will be easily guided through various Portuguese words and sentences. You will also be taken through Portuguese vocabulary and grammar. Upon completion, you will be able to confidently put your learning into practice and speak Portuguese. You will gain an introduction to Portuguese and be able to extend your knowledge and comprehension of the language.</span></p></div>
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					<div><p><b>Portuguese Language for Beginners</b><span> is a best selling course developed by industry experts and already helped tons of students like you. It is suitable for anyone who wants to improve their knowledge and skills in the or relevant sector. </span></p><p><span>This course is accredited by <strong>CPD,</strong></span><b> </b><span>so you will get a career boost upon completing this course. Our </span><b>Portuguese Language for Beginners</b><span> is packed with </span><b>20</b><span> modules and </span><b>1 hour, 4 minutes</b><span> of study. You will be awarded with a certificate of completion, the proof of your expertise in this field. If you want to get a job or looking for professional skills to excel in this field, a certificate from this course will help you appear as a strong candidate. You can also validate your certification from our website.</span></p><p><span>It doesn't matter if you are willing to study full-time or part-time. This course is designed for any type of student and you can even complete it at your own pace. The materials are accessible from anyplace, any device and anytime. </span></p><p><span>Besides that, our experienced tutors will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p></div>
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Course Cloud

Portuguese Language for Beginners

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					<div><p><span>Complete this German Language for Beginners course today to learn the fundamentals of the German language and have conversations successfully.</span></p><p><span>You will learn key phrases, vowel sounds and German grammar easily. You will not need any prior knowledge of the language to learn.</span></p><p><span>In this course, you will be guided through various German phrases, words and sentences. You will be taken through German vocabulary and grammar. Upon completion, you will be able to confidently put your learning into practice. You will gain an introduction to German and be able to extend your knowledge of the language by communicating with others.</span></p></div>
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					<div><p><span><b>German Language for Beginners</b> is a best selling course developed by industry experts</span> <span>and already helped tons of students like you. It is suitable for anyone who wants to improve their knowledge and skills in the </span><span>or relevant sector.</span></p><p><span>This course is accredited by </span><b>CPD </b><span>so you will get a career boost upon completing this course. Our </span><b>German Language for Beginners</b><span> is packed with </span><b>74</b><span> modules and </span><b>3 hours, 56 minutes</b><span> of study. You will be awarded with a certificate of completion, the proof of your expertise in this field. If you want to get a job or looking for professional skills to excel in this field, a certificate from this course will help you appear as a strong candidate. You can also validate your certification from our website.</span></p><p><span>It doesn't matter if you are willing to study full-time or part-time. This course is designed for any type of student and you can even complete it at your own pace. The materials are accessible from anyplace, any device and anytime. </span></p><p><span>Besides that, our experienced tutors will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p></div>
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German Language for Beginners

<p><strong>Management is vital for businesses to climb the ladder of success. In this New Manager Management course, you'll discover the top managerial skills to increase the speed and accuracy of your business operations, meet targets and maximise profits. </strong></p><p>The New Manager Management course will thoroughly introduce you to the 21 skills of a competent manager that you can develop. Here, you'll pick up valuable information on performing administrative tasks, setting measurable goals, leading a successful team and managing business resources to bring about the best results for your business. The New Manager Management course will also educate you about the 6 key leadership principles that can help you grow as an exceptional leader.</p><p><strong>Key Features of the New Manager Management Course</strong></p><ul><li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive New Manager Management course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Enrol now in this New Manager Management </strong><strong>course to excel!</strong></p><p>This New Manager Management course will teach you the management skills to help your business reach its maximum potential. It will give you a solid understanding of a manager's role and guide you through the 21 strategies for success as a manager. You'll also learn how to be an effective and impactful leader, improve business operations and boost overall productivity.</p><p><strong>This New Manager Management bundle includes the following courses:</strong></p><ul><li><strong>Course 01:</strong> Management Skills: A New Manager</li><li><strong>Course 02:</strong> Communication Skills</li><li><strong>Course 03:</strong> Leadership &amp; Management Skills</li><li><strong>Course 04:</strong> Supervisor Management Training</li><li><strong>Course 05:</strong> Time Management</li><li><strong>Course 06:</strong> Workplace Professionalism Management</li><li><strong>Course 07:</strong> Goal Setting / Strategic Planning</li><li><strong>Course 08:</strong> Problem Solving Management</li><li><strong>Course 09:</strong> Project Management</li><li><strong>Course 10:</strong> Performance Management</li><li><strong>Course 11:</strong> Handling Difficult Conversations</li><li><strong>Course 12:</strong> Body Language Skills</li><li><strong>Course 13:</strong> People Management</li><li><strong>Course 14:</strong> Life Coaching</li></ul><p><strong><strong>Learning Outcomes<br /></strong></strong>After completing this New Manager Management bundle, you should -</p><ul><li>Discover the ideal characteristics of good managers</li><li>Find a comprehensive guide to the 21 strategies for success as a new manager</li><li>Explore the 6 key leadership principles to build a great team</li><li>Understand how to encourage creativity and innovation at work</li></ul><p><strong><strong>Certification</strong></strong></p><p>Once you've successfully completed the New Manager Management course bundle, you will immediately be sent a digital certificate.</p><p><strong><strong>CPD Accreditation</strong></strong></p><p>All of our courses, including this New Manager Management course bundle are fully accredited.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        60 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This comprehensive New Manager Management course bundle is for those interested in improving their management skills to become a competent manager.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal requirements for this New Manager Management bundle course to be enrolled.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This New Manager Management course bundle will lead you to many different career opportunities, here are few prospects:</p><ul><li>Team Leader: £27,000 per year</li><li>Operations Manager: £34,000 per year</li><li>Project Manager: £37,000 per year</li><li>Department Supervisor: £24,000 per year</li><li>Office Manager: £28,000 per year</li><li>Human Resources Manager: £36,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>
        <h4>Pdf Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

New Manager Management Diploma Course

Reading

Nottingham

Dickson Training Ltd

ILM Level 5 Qualifications in Business Coaching and Mentoring

Diploma (Zoom)

Certificate (Zoom)

Diploma

Certificate

Caerphilly

<p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">This workshop will builds the skills and confidence of tutors, trainers and assessors, to enable them to have conversations about mental health and wellbeing with their learners.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">The course focuses on knowing how to better support your learners through effective communication will create an environment of trust and understanding. This course will enable you to:</p><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Build positive relationships and rapport with your learners</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Use a range of questioning techniques with your learners to have discussions about wellbeing</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Being able to use effective questioning techniques</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Develops active listening skills</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Maintain confidentiality and know how to make referrals</div></li></ul></div><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);"><br fr-original-style="" style="box-sizing: border-box;"></div></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-2);">Further Information</h2><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">&bull; Please ensure you have read our Terms and Conditions which include privacy, cancellation and course duration</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; This course can be completed bilingually. Workshops are in English. Support and mentoring for assignments and practical units can be in Welsh.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; This course can take between 3 months and a year to complete. We work at a pace to suit you, and will encourage you to complete in a timely manner.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; You may be eligible for funding for this course. Please ask about this on application. (Funding is limited and eligibility criteria apply)</p></div><div style="color: var(--ast-global-color-5); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-5);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--ast-global-color-2);">Benefits</h2><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Develops confidence in having conversations about wellbeing</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Demonstrates commitment to learners, their learning, safety and wellbeing (Professional Standards)</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Can be used towards CPD hours</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Network with colleagues to build positive and collaborative relationships</div></li></ul></div></div>

This workshop will builds the skills and confidence of tutors, trainers and assessors, to enable them to have conversations about mental health and wellbeing with their learners.
The course focuses on knowing how to better support your learners through effective communication will create an environment of trust and understanding. This course will enable you to:
Build positive relationships and rapport with your learners
Use a range of questioning techniques with your learners to have discussions about wellbeing
Being able to use effective questioning techniques
Develops active listening skills
Maintain confidentiality and know how to make referrals



Further Information
• Please ensure you have read our Terms and Conditions which include privacy, cancellation and course duration
• This course can be completed bilingually. Workshops are in English. Support and mentoring for assignments and practical units can be in Welsh.
• This course can take between 3 months and a year to complete. We work at a pace to suit you, and will encourage you to complete in a timely manner.
• You may be eligible for funding for this course. Please ask about this on application. (Funding is limited and eligibility criteria apply)



Benefits
Develops confidence in having conversations about wellbeing
Demonstrates commitment to learners, their learning, safety and wellbeing (Professional Standards)
Can be used towards CPD hours
Network with colleagues to build positive and collaborative relationships

Panda Education and Training Ltd

Health & Wellbeing

Using a range a communication techniques, be able to support your learner's mental health and wellbeing. 

Supporting your learners’ wellbeing: A communication toolkit

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">KNOW THE RULES! POOR GRAMMAR SHOWS A LACK OF ATTENTION TO DETAIL AND ULTIMATELY CAN SLOW DOWN COMMUNICATIONS AS WELL AS PRODUCTIVITY.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Business people who know grammar judge others based on their correct (or incorrect) usage.</b>&nbsp;Be the professional who is able to be clear and correct in writing.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Business Grammar &amp; Usage: ENGLISH BOOT CAMP is the answer for today&rsquo;s business competitive environment.</b>&nbsp;Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you&rsquo;ll have new confidence about what is right and wrong, when it comes to writing.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Attendees Will Be Able To:</b></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Know the Parts of Speech and their correct uses;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Be able to create Plurals and Possessives accurately and with certainty;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create original email / documents to employ newly-learned class material.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Business Grammar and Usage</strong> is a 4-hour interactive virtual class for up to ten people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">It was great to have the opportunity to learn some new techniques and to gain more awareness of how I present myself. The most immediately applicable uses have been in reducing my &ldquo;ums&rdquo; and &ldquo;ahs&rdquo; and in trying to come to my point in a more succinct way. I&rsquo;ve been cultivating this awareness in one-on-one settings; meetings and individual conversations.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Christina Vargas</span>

KNOW THE RULES! POOR GRAMMAR SHOWS A LACK OF ATTENTION TO DETAIL AND ULTIMATELY CAN SLOW DOWN COMMUNICATIONS AS WELL AS PRODUCTIVITY.
Business people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing.
Business Grammar & Usage: ENGLISH BOOT CAMP is the answer for today’s business competitive environment. Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you’ll have new confidence about what is right and wrong, when it comes to writing.
Attendees Will Be Able To:
Know the Parts of Speech and their correct uses;
Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;
Be able to create Plurals and Possessives accurately and with certainty;
Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation;
Create original email / documents to employ newly-learned class material.
 
Online Format—Business Grammar and Usage is a 4-hour interactive virtual class for up to ten people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



It was great to have the opportunity to learn some new techniques and to gain more awareness of how I present myself. The most immediately applicable uses have been in reducing my “ums” and “ahs” and in trying to come to my point in a more succinct way. I’ve been cultivating this awareness in one-on-one settings; meetings and individual conversations.
Christina Vargas

Improving Communications Uk

BUSINESS GRAMMAR & USAGE

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time <em fr-original-style="" style="box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</em>. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact <span style="color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="color: rgb(209, 72, 65);">admin@bornattherighttime.com</span> to find out more).&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Content</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Relationship building and avoiding conflict and t</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">he factors underpinning challenging situations and difficult conversations&nbsp;</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">System structures which negatively affect effective communication and collaboration&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The impact of trauma and use of trauma informed practice&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ways to create professional, meaningful connection with parents/carers in the current context.<br fr-original-style="" style="box-sizing: border-box;"></span></span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</span></li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

Allied Health

SENCO

Allied Health Professions (AHP)

Midwifery

Healthcare Workers

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">LOOKING FOR:</strong>&nbsp;YA, NEW ADULT &amp; ADULT ROMANCE</p><p style=" color: rgb(122, 122, 122);" id="isPasted" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Born to two bibliophiles, Isabel Lineberry could not have grown up to be anything else. She was born and raised in the Southwest United States but always knew she wanted to move to the UK. In high school she set her sights on a job in the publishing industry and hasn&rsquo;t blinked since.</span></p><p style=" color: rgb(122, 122, 122);" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Isabel graduated in 2021 from Barrett, the Honors College at Arizona State University, with dual degrees in English Literature and Business Entrepreneurship. Just a few months later she was in Scotland pursuing an MLitt in Fantasy at the University of Glasgow. She wrote her Masters thesis on Tamora Pierce and is a fan of Ray Bradbury, Octavia Butler and Samantha Shannon.&nbsp;</span></p><p style=" color: rgb(122, 122, 122);" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">At P<span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">&eacute;</span>rez Literary &amp; Entertainment, Isabel looks after foreign rights and audio rights inquiries, assists the Managing Director and is building her own client list of <span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">contemporary stories and fantasy, across the YA and New Adult genres and any teen / Adult fiction that features a prominent romantic plot, in any guise.</span></span></p><p style=" color: rgb(0, 0, 0);" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Isabel is particularly interested in Contemporary Romance, Romantasy and Fantasy and is always attracted to the character and voice first, so give her romantic tension that has her giggling, a villain who is as charming as they are evil or a group of characters who have her watching their conversations as if it&rsquo;s a tennis match.</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);">More specifically, Isabel is looking for:</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;">Romance</i></b> &ndash;&ndash; For YA, updated Meg Cabot or John Green. Those were favorites for her as a teenager but she wants new takes&ndash;&ndash;LGBT characters, diverse backgrounds, complex character development and a deep-dive into what it means to be a teenager in the current world. Give her relatability that doesn&rsquo;t sacrifice a character&rsquo;s unique traits. She is looking for the middle ground between the manic pixie dream girl and the buttoned-up character who just needs to take off their glasses.</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);">In&nbsp;<b fr-original-style="" style="box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;">New Adult</i></b>, Isabel is a big fan of authors like Elle Kennedy, C. W. Farnsworth, Elsie Silver and Morgan Elizabeth. BookTok romances are the perfect escapism for readers of all ages but especially for college students and young professionals like myself. Her all-time favorite tropes are Grumpy/Sunshine, Fall First/Fall Harder and all the Spice! She is not a fan of cheating storylines, accidental pregnancy, step-sibling romance or unnecessary miscommunication tropes.&nbsp;</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);"><i fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Romantasy</b></i> &ndash;&ndash; Send her romance with sufficient fantasy worldbuilding. The romantic plot should be the main event but the worldbuilding needs to be able to stand up to scrutiny. The reader should accept the customs and specifics of your fantasy without too much confusion. Recent titles Isabel has loved include <i fr-original-style="" style="box-sizing: border-box;">Fourth Wing</i>&nbsp;and&nbsp;<i fr-original-style="" style="box-sizing: border-box;">League of Gentleman Witches</i>.&nbsp;</p><p style=" color: rgb(0, 0, 0);" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">As for the romance, Isabel loves tropes (especially: Enemies to Lovers, Who Hurt You?), morally grey characters and kick-ass heroines. She loves training montages and dueling as foreplay. Show her spice during high-pressure situations, quick kisses stolen in battlefields, and fantastic banter. She would also love a return to the paranormal romances that dominated the 2010s. Think the 2020s twist on <i fr-original-style="" style="box-sizing: border-box;">Twilight</i>,&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Beautiful Creatures</i>,&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Shiver</i>&nbsp;or&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Vampire Academy</i>. Isabel is most definitely on the hunt for Romantasy and paranormal romance featuring queer and underrepresented voices.</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;">Fantasy</i></b> &ndash;&ndash; The worldbuilding absolutely must be believable and purposeful. Fantasy should be a mirror held up to the real world, offering a differing perspective that allows us to examine something about ourselves or our lives in a new light. Isabel has a masters degree in Fantasy from the University of Glasgow so can be a bit of a stickler when it comes to this! The magic/training/military school trope has been nearly exhausted, so be creative with the setting. Her favorite fantasy author is Tamora Pierce - she would love a &ldquo;girl has to pretend to be a boy to get her knighthood&rdquo; storyline that Pierce couldn&rsquo;t do in the 80s such as LGBT representation (although Alanna was definitely gender fluid and Kel was 100% ace), a deeper dive into the social and political implications (no white saviorism!) and more spice. Some of her other favorite fantasy novels include <i fr-original-style="" style="box-sizing: border-box;">Howl&rsquo;s Moving Castle</i>,&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Good Omens,</i>&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Kindred</i>&nbsp;and&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Golden Compass</i>. Isabel does not want Tolkien-esque hard worldbuilding with 100k+ quests; instead focus on the pacing and how it can grab the reader. She wants a fantasy plot that compels me to keep reading even if it&rsquo;s past her bedtime! She adores fairytale retellings, dark fantasy, alternate histories and historical fantasy, and the occasional steampunk/dystopia.</p><p style=" color: rgb(122, 122, 122);" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">When not working, Isabel can usually be found reading or wandering a bookstore. Some of her favorite books include&nbsp;<i fr-original-style="" style="box-sizing: border-box;">The Hunger Games, Pride and Prejudice</i>&nbsp;and&nbsp;<i fr-original-style="" style="box-sizing: border-box;">The Mysterious Benedict Society</i>.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Isabel would like you to submit a covering letter, 1 -2 page synopsis and the first 5,000 words of your completed manuscript in a single word document.</strong></p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(<em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">In addition to the paid sessions, Isabel is kindly offering one free session for low income/under-represented writers.&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">discretion of&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print)</em>.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By booking you understand you need to conduct an internet connection test with<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Pr</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">int</em> prior to the event. You also agree to email your material in one document to reach <em fr-original-style="" style="box-sizing: border-box;">I Am In Print</em> by the stated submission deadline and note that <em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print</em> take no responsibility for the advice received during your agent meeting.</p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">The submission deadline is: Monday 16 September&nbsp;</strong><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">2024</strong></p>

LOOKING FOR: YA, NEW ADULT & ADULT ROMANCE
Born to two bibliophiles, Isabel Lineberry could not have grown up to be anything else. She was born and raised in the Southwest United States but always knew she wanted to move to the UK. In high school she set her sights on a job in the publishing industry and hasn’t blinked since.
Isabel graduated in 2021 from Barrett, the Honors College at Arizona State University, with dual degrees in English Literature and Business Entrepreneurship. Just a few months later she was in Scotland pursuing an MLitt in Fantasy at the University of Glasgow. She wrote her Masters thesis on Tamora Pierce and is a fan of Ray Bradbury, Octavia Butler and Samantha Shannon. 
At Pérez Literary & Entertainment, Isabel looks after foreign rights and audio rights inquiries, assists the Managing Director and is building her own client list of contemporary stories and fantasy, across the YA and New Adult genres and any teen / Adult fiction that features a prominent romantic plot, in any guise.
Isabel is particularly interested in Contemporary Romance, Romantasy and Fantasy and is always attracted to the character and voice first, so give her romantic tension that has her giggling, a villain who is as charming as they are evil or a group of characters who have her watching their conversations as if it’s a tennis match.
More specifically, Isabel is looking for:
Romance –– For YA, updated Meg Cabot or John Green. Those were favorites for her as a teenager but she wants new takes––LGBT characters, diverse backgrounds, complex character development and a deep-dive into what it means to be a teenager in the current world. Give her relatability that doesn’t sacrifice a character’s unique traits. She is looking for the middle ground between the manic pixie dream girl and the buttoned-up character who just needs to take off their glasses.
In New Adult, Isabel is a big fan of authors like Elle Kennedy, C. W. Farnsworth, Elsie Silver and Morgan Elizabeth. BookTok romances are the perfect escapism for readers of all ages but especially for college students and young professionals like myself. Her all-time favorite tropes are Grumpy/Sunshine, Fall First/Fall Harder and all the Spice! She is not a fan of cheating storylines, accidental pregnancy, step-sibling romance or unnecessary miscommunication tropes. 
Romantasy –– Send her romance with sufficient fantasy worldbuilding. The romantic plot should be the main event but the worldbuilding needs to be able to stand up to scrutiny. The reader should accept the customs and specifics of your fantasy without too much confusion. Recent titles Isabel has loved include Fourth Wing and League of Gentleman Witches. 
As for the romance, Isabel loves tropes (especially: Enemies to Lovers, Who Hurt You?), morally grey characters and kick-ass heroines. She loves training montages and dueling as foreplay. Show her spice during high-pressure situations, quick kisses stolen in battlefields, and fantastic banter. She would also love a return to the paranormal romances that dominated the 2010s. Think the 2020s twist on Twilight, Beautiful Creatures, Shiver or Vampire Academy. Isabel is most definitely on the hunt for Romantasy and paranormal romance featuring queer and underrepresented voices.
Fantasy –– The worldbuilding absolutely must be believable and purposeful. Fantasy should be a mirror held up to the real world, offering a differing perspective that allows us to examine something about ourselves or our lives in a new light. Isabel has a masters degree in Fantasy from the University of Glasgow so can be a bit of a stickler when it comes to this! The magic/training/military school trope has been nearly exhausted, so be creative with the setting. Her favorite fantasy author is Tamora Pierce - she would love a “girl has to pretend to be a boy to get her knighthood” storyline that Pierce couldn’t do in the 80s such as LGBT representation (although Alanna was definitely gender fluid and Kel was 100% ace), a deeper dive into the social and political implications (no white saviorism!) and more spice. Some of her other favorite fantasy novels include Howl’s Moving Castle, Good Omens, Kindred and Golden Compass. Isabel does not want Tolkien-esque hard worldbuilding with 100k+ quests; instead focus on the pacing and how it can grab the reader. She wants a fantasy plot that compels me to keep reading even if it’s past her bedtime! She adores fairytale retellings, dark fantasy, alternate histories and historical fantasy, and the occasional steampunk/dystopia.
When not working, Isabel can usually be found reading or wandering a bookstore. Some of her favorite books include The Hunger Games, Pride and Prejudice and The Mysterious Benedict Society. 
Isabel would like you to submit a covering letter, 1 -2 page synopsis and the first 5,000 words of your completed manuscript in a single word document.
(In addition to the paid sessions, Isabel is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.
The submission deadline is: Monday 16 September 2024

I Am In Print

TWO SPACES LEFT! 30th September Isabel Lineberry #Agent121. Looking for: YA, NEW ADULT & ADULT ROMANCE

Are you tired of frustrating conversations where you can't get your point across properly to people? Do you revert to sending an email rather than picking up the phone? Does the thought of talking to a room full of people fill you with fear? Are you still feeling ‘on the spot’ and overwhelmed by the increasingly complex virtual environment you’re working and communicating in?
The good news is you're not on your own!
This is common amongst many professionals where communication is critical to success.
How would it feel to join or walk into a meeting with the confidence of knowing you can engage everyone immediately? What if you could identify simple ways to adapt your style to communicate more effectively with different people's behaviours? What if this meant better relationships, more collaboration, happier customers and better business?
All you need to know to transform your communication skills can be gained at this engaging and interactive workshop event.

The Hub Events

Attending this programme will give you the knowledge and skills to transform your communication skills immediately, having learnt:

The pros and cons of different communication channels and when best to use them
The power of communicating through words, sound and body language
Why people behave and communicate differently and how to recognise and adapt to their style
What someone's natural behavioural style means when it comes to making decisions
How to increase sales through better and more personalised communication
How to engage better with audiences of all sizes when presenting

How to Communicate with Impact 

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			<h2>Description</h2>		</div>
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			<p>The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader's job.</p>		</div>
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										<span>Understand the circumstances that lead to difficult conversations.</span>
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										<span>Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course. </span>
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										<span>High-quality e-learning content. </span>
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										<span>Course completion certificate.</span>
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										<span>Learn practical ways of handling difficult conversations.</span>
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										<span>Perfect course for managers who are responsible to help every team member improve.</span>
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                                <h2>Course Curriculum</h2>
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					<td>Introduction - Welcome from Alan Stevens</td>
					<td><span>FREE</span> </td>
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					<td colspan="4"><strong>Difficult Conversations</strong></td>
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					<td>Why Are Some Conversations Difficult?</td><td><span>🕐 00:02:00</span></td>
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					<td>How to Start the Conversation</td><td><span>🕐 00:02:00</span></td>
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					<td>Ask Open and Supportive Questions</td><td><span>🕐 00:02:00</span></td>
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					<td>Focus on Facts, Not Personalities</td><td><span>🕐 00:01:00</span></td>
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					<td>Exploring Alternative Solutions</td><td><span>🕐 00:01:00</span></td>
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					<td>Summary - What We've Covered</td><td><span>🕐 00:01:00</span></td>
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					<td>Thank You and Next Steps</td><td><span>🕐 00:01:00</span></td>
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					<td colspan="4"><strong>Mock Exam</strong></td>
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					<td>Mock Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Final Exam</strong></td>
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					<td>Final Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Order Your Certificate</strong></td>
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					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
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Description The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular,

Managing Difficult Conversations

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Do you struggle with giving tricky feedback? Saying something important that you think others won&#39;t want to hear? Standing up for yourself and sharing your thoughts or needs? You are NOT alone! Having worked in a support role for a decent sized employer in the UK for over a decade, we KNOW that this is a challenge for many: a silent struggle that often goes untackled, unsupported and unresolved. Worse still, this is not a status quo without cost. It costs teams, departments and businesses in lost talent, efficiency and poor mental health. It costs YOU too; stress, anxiety, overwork and challenging relationships.</strong></strong></h3><h3 fr-original-style="" style="box-sizing: border-box;">We know there&#39;s a better way and we&#39;d like to share the core concepts with you! We won&#39;t be telling you what to do; that won&#39;t work. What we will be doing is sharing insights, tools and strategies that will allow you to build your confidence and develop your own &#39;tool kit&#39; for the trickier conversations in your life.</h3><h4 fr-original-style="" style="box-sizing: border-box;">We&#39;ll be exploring:</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Essential information about humans and stuff that&#39;s hard to hear</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Getting clear about the issue</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">ABC Messaging</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Moving forward</em></em><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Here&#39;s what some of our delegates thought:</strong></strong></p><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 stars! This session is a great introduction to how having difficult conversations can create a more open and honest culture in an organisation.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars! Great session lots of practical examples given and frameworks to support reframing going forward.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars.I have been on a few webinars now and have always learnt so much. The content is delivered in an engaging way and I like that there are discussions that happen throughout - gives it a good balance of listening and discussion. I will forever recommend webinars from The Happy Human and look forward to any further upcoming webinars.&#39;</blockquote><h3 fr-original-style="" style="box-sizing: border-box;">This is an interactive workshop to give you the opportunity to think, explore and share your challenges and thoughts. You&#39;ll work in very small groups and we&#39;ll be considerate and respectful of personal preferences throughout. We know that&#39;s tough for some, but here&#39;s the rub - communication is something we can only get better at if we practice it out loud. We hope you&#39;ll give us a chance to show you what a difference a little support and kindness can make!</h3><h4 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Happy Human Training

Wanna learn something simple yet so amazing that it's going to blow your mind?
Good, because this little workshop's a gem. 
Join Happy Human Training's Cami Rose as she shares her decades of experience as a counsellor and coach with an introduction to the power of noticing and the crucial role it can play in helping us better manage our day to day stresses, challenges and relationships.

A Manager's Guide To Challenging Conversations and How to Have Them Well

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do you avoid difficult conversations?&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Maybe you avoid certain topics or uncomfortable conversations with certain people.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whatever the reason, avoiding &#39;clearing the air&#39; will almost always have long term, negative consequences. Even if you can&#39;t see the impact of not dealing with the pressing issue, the resentment can build up until one day, someone will explode.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">During this two hour session, we will look at:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is a difficult conversation?</li><li fr-original-style="" style="box-sizing: border-box;">What makes difficult conversations even more difficult?</li><li fr-original-style="" style="box-sizing: border-box;">How to prepare for difficult conversations</li><li fr-original-style="" style="box-sizing: border-box;">Understanding and managing emotions - awareness</li><li fr-original-style="" style="box-sizing: border-box;">Seeking help</li><li fr-original-style="" style="box-sizing: border-box;">Providing constructive feedback</li></ul><div fr-original-style="" style="box-sizing: border-box;">After the session, you will be able to recognise your own barriers to approaching difficult conversations, prepare for meetings to minimise negative outcomes and manage emotions, both yours and the other persons more effectively.&nbsp;</div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Neupauer Ltd

Conflict Management

Workplace Communication

Business Relationship Management (BRM)

Do you avoid difficult conversations? 
"When you avoid them you trade short term discomfort for long-term dysfunction."
Is it worth it? Join our session to learn how to tackle difficult conversations 


How to tackle difficult conversations 

<h2>Mastering Critical Conversations: On-Demand</h2>
<p>We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally.</p>
<p>After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play.</p><h3>What You Will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze</li>
<li>Utilize various techniques to mitigate an 'amygdala hijack' state</li>
<li>Leverage a 5-step model to deliver 'challenging' news effectively</li>
</ul><section>
                    <h3>Managing Difficult Conversations</h3><ul><li>Obstacles to managing difficult conversations</li><li>Understanding human nature</li></ul><h3>Brain Science and the Biology of Emotion</h3><ul><li>The unique challenge of social and emotional learning</li><li>The limbic system and the amygdala hijack</li><li>Self-regulation strategy for the amygdala hijack</li></ul><h3>Delivering Challenging Messages</h3><ul><li>Managing difficult conversations</li><li>5 steps for delivering a challenging message</li><li>Verbal active listening techniques</li><li>Preparing to deliver a challenging message (scenarios)</li></ul><h3>Conversations Involving Emotion and Conflict</h3><ul><li>Two types of conflict</li><li>Spectrum of responses to conflict</li><li>Psychological type preferences and conflict</li><li>Creating an action plan</li></ul>


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