<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>The primary audience for this course is database developers who plan to migrate their MySQL or Postgres DB workloads to Azure SQL DB. The secondary audience for this course is MySQL/Postgres administrators to raise awareness of the features and benefits of Azure SQL DB.</p>Overview<p>At the end of this course, the students will have learned:<br />Migrate on-premises MySQL to Azure SQL DB for MySQL<br />Migrate on-premises PostgreSQL to Azure SQL DB for PostgreSQL</p><p>This course will enable the students to understand Azure SQL Database, and educate the students on what is required to migrate MySQL and PostgreSQL workloads to Azure SQL Database.<br /></p></div><div id="course-pills-2"><h4>Migrate to Azure SQL DB for MySQL &amp; PostgreSQL</h4><ul><li>OSS databases overview</li><li>Common OSS database workloads</li><li>Customer challenges in migration</li></ul><h4>Migrate on-premises MySQL to Azure SQL DB for MySQL</h4><ul><li>Configure and Manage Azure SQL DB for MySQL</li><li>Migrate on-premises MySQL to SQL DB for MySQL</li><li>Application Migration</li><li>Post-migration considerations</li></ul><h4>Migrate on-premises PostgreSQL to Azure SQL DB for PostgreSQL</h4><ul><li>Configure and Manage Azure SQL DB for PostgreSQL</li><li>Migrate on-premises MySQL to SQL DB for PostgreSQL</li><li>Application Migration</li><li>Post-migration considerations</li></ul></div>

Nexus Human

Azure SQL Database

AWS Certified Database

Microsoft AZ-104

Microsoft Azure

Microsoft AZ-303

Data Migration

DP-070T00 Migrate Open Source Data Workloads to Azure

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>This training is ideally suited for data analysts, IT professionals, and software developers who seek to augment their data processing and analytics capabilities. It will also benefit system administrators and data engineers who wish to harness Elastic Stack's functionalities for efficient system logging, monitoring, and robust data visualization. With a focus on practical application, this course is perfect for those aspiring to solve complex data challenges in real-time environments across diverse<br />industry verticals.</p>Overview<p>This course combines engaging instructor-led presentations and useful demonstrations with valuable hands-on labs and engaging group activities. Throughout the course you'll explore:<br />New features and updates introduced in Elastic Stack 7.0<br />Fundamentals of Elastic Stack including Elasticsearch, Logstash, and Kibana<br />Useful tips for using Elastic Cloud and deploying Elastic Stack in production environments<br />How to install and configure an Elasticsearch architecture<br />How to solve the full-text search problem with Elasticsearch<br />Powerful analytics capabilities through aggregations using Elasticsearch<br />How to build a data pipeline to transfer data from a variety of sources into Elasticsearch for analysis<br />How to create interactive dashboards for effective storytelling with your data using Kibana<br />How to secure, monitor and use Elastic Stack's alerting and reporting capabilities</p><p>The Elastic Stack is a powerful combination of tools for techniques such as distributed search, analytics, logging, and visualization of data. Elastic Stack 7.0 encompasses new features and capabilities that will enable you to find unique insights into analytics using these techniques. Geared for experienced data analysts, IT professionals, and software developers who seek to augment their data processing and analytics capabilities, Working with Elasticsearch will explore how to use Elastic Stack and Elasticsearch efficiently to build powerful real-time data processing applications. Throughout the two-day hands-on course, you?ll explore the power of this robust toolset that enables advanced distributed search, analytics, logging, and visualization of data, enabled by new features in Elastic Stack 7.0. You?ll delve into the core functionalities of Elastic Stack, understanding the role of each component in constructing potent real-time data processing applications. You?ll gain proficiency in Elasticsearch for distributed searching and analytics, Logstash for logging, and Kibana for compelling data visualization. You?ll also explore the art of crafting custom plugins using Kibana and Beats, and familiarize yourself with Elastic X-Pack, a vital extension for effective security and monitoring. The course also covers essentials like Elasticsearch architecture, solving full-text search problems, data pipeline building, and creating interactive Kibana dashboards. Learn how to deploy Elastic Stack in production environments and explore the powerful analytics capabilities offered through Elasticsearch aggregations. The course will also touch upon securing, monitoring, and utilizing Elastic Stack's alerting and reporting capabilities. Hands-on labs, captivating demonstrations, and interactive group activities enrich your learning journey throughout the course.</p></div><div id="course-pills-2"><h4>Introducing Elastic Stack</h4><ul><li>What is Elasticsearch, and why use it?</li><li>Exploring the components of the Elastic Stack</li><li>Use cases of Elastic Stack</li><li>Downloading and installing</li></ul><h4>Getting Started with Elasticsearch</h4><ul><li>Using the Kibana Console UI</li><li>Core concepts of Elasticsearch</li><li>CRUD operations</li><li>Creating indexes and taking control of mapping</li><li>REST API overview</li></ul><h4>Searching - What is Relevant</h4><ul><li>The basics of text analysis</li><li>Searching from structured data</li><li>Searching from the full text</li><li>Writing compound queries</li><li>Modeling relationships</li></ul><h4>Analytics with Elasticsearch</h4><ul><li>The basics of aggregations</li><li>Preparing data for analysis</li><li>Metric aggregations</li><li>Bucket aggregations</li><li>Pipeline aggregations</li><li>Substantial Lab and Case Study</li></ul><h4>Analyzing Log Data</h4><ul><li>Log analysis challenges</li><li>Using Logstash</li><li>The Logstash architecture</li><li>Overview of Logstash plugins</li><li>Ingest node</li></ul><h4>Visualizing Data with Kibana</h4><ul><li>Downloading and installing Kibana</li><li>Preparing data</li><li>Kibana UI</li><li>Timelion</li><li>Using plugins</li></ul></div>

Working with Elasticsearch (TTDS6882)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>Data Warehouse Administrator<br />Database Administrators<br />Support Engineer<br />Technical Administrator<br />Technical Consultant</p>Overview<p>Use Oracle Flashback Technologies to recover from human error<br />Use Recovery Manager (RMAN) to create backups and perform recovery operations<br />Use the Data Recovery Advisor to diagnose and repair failures<br />Plan effective backup and recovery procedures<br />Describe the Oracle Database architecture components related to backup and recovery operations<br />Perform an encrypted database backup and restore<br />Perform tablespace point-in-time recovery<br />Configure the database for recoverability<br />Describe Cloud Tooling for Backup and Recovery<br />Describe Oracle Database backup methods and recovery operations that can be used to resolve database failure</p><p>In this Oracle Database 12c R2: Backup and Recovery Workshop, students learn how to perform backup and recovery based on the related Oracle Database architecture components. Various backup, failure, restore, and recovery scenarios are provided so that students learn to evaluate their own recovery requirements and develop an appropriate strategy for backup and recovery procedures. This course includes an interactive workshop, with scenarios that provide participants with opportunities to diagnose and recover from several failure situations.</p></div><div id="course-pills-2"><h4>Introduction</h4><ul><li>Curriculum Context</li><li>Assess your recovery requirements</li><li>Categories of failures</li><li>Oracle backup and recovery solutions</li><li>Oracle Maximum Availability Architecture</li><li>Oracle Secure Backup</li><li>Benefits of using Oracle Data Guard</li><li>Basic Workshop Architecture</li></ul><h4>Getting Started</h4><ul><li>Core Concepts of the Oracle Database, critical for Backup and Recovery</li><li>Oracle DBA Tools for Backup and Recovery</li><li>Connecting to Oracle Recovery Manager (RMAN)</li></ul><h4>Configuring for Recoverablility</h4><ul><li>RMAN commands</li><li>Configuring and managing persistent settings</li><li>Using the Fast Recovery Area (FRA)</li><li>Control File</li><li>Redo Log File</li><li>Archiving Logs</li></ul><h4>Using the RMAN Recovery Catalog</h4><ul><li>Creating and Configuring the Recovery Catalog</li><li>Managing Target Database Records in the Recovery Catalog</li><li>Using RMAN Stored Scripts</li><li>Maintaining and Protecting the Recovery Catalog</li><li>Virtual Private Catalogs</li></ul><h4>Backup Strategies and Terminology</h4><ul><li>Backup Solutions Overview and Terminology</li><li>Balancing Backup and Restore Requirements</li><li>Backing Up Read-Only Tablespaces</li><li>Data Warehouse Backup and Recovery: Best Practices</li><li>Additional Backup Terminology</li></ul><h4>Performing Backups</h4><ul><li>RMAN Backup Types</li><li>Incrementally Updated Backups</li><li>Fast Incremental Backup</li><li>Block Change Tracking</li><li>Oracle-Suggested Backup</li><li>Reporting on Backups</li><li>Managing Backups</li></ul><h4>Improving Your Backups</h4><ul><li>Compressing Backups</li><li>Using a Media Manager</li><li>Backup and Restore for Very Large Files</li><li>Creating RMAN Multi-section Backups, Proxy Copies, Duplexed Backup Sets and Backups of Backup Sets</li><li>Creating and Managing Archival Backups</li><li>Backing Up Recovery Files</li><li>Backing Up the Control File to a Trace File</li><li>Cataloging Additional Backup Files</li></ul><h4>Using RMAN-Encrypted Backups</h4><ul><li>Creating RMAN-Encrypted Backups</li><li>Using Transparent-Mode Encryption</li><li>Using Password-Mode Encryption</li><li>Using Dual-Mode Encryption</li></ul><h4>Diagnosing Failures</h4><ul><li>Reducing Problem Diagnosis Time</li><li>Automatic Diagnostic Repository</li><li>Data Recovery Advisor</li><li>Handling Block Corruption</li></ul><h4>Restore and Recovery Concepts</h4><ul><li>Restoring and Recovering</li><li>Instance Failure and Instance/Crash Recovery</li><li>Media Failure</li><li>Complete Recovery (Overview)</li><li>Point-in-Time Recovery (Overview)</li><li>Recovery with the RESETLOGS Option</li></ul><h4>Performing Recovery, Part I</h4><ul><li>RMAN Recovery in NOARCHIVELOG Mode</li><li>Performing Complete Recovery (of critical and noncritical data files)</li><li>Restoring ASM Disk Groups</li><li>Recovery with Image Files</li><li>Performing Point-in-Time (PITR) or Incomplete Recovery</li></ul><h4>Performing Recovery, Part II</h4><ul><li>Recovery of Server Parameter File, Control File (One and All)</li><li>Redo Log File Loss and Recovery</li><li>Password Authentication File Re-creation</li><li>Index, Read-Only Tablespace, and Temp file Recovery</li><li>Restoring the Database to a New Host</li><li>Disaster Recovery</li><li>Restoring RMAN Encrypted Backups</li></ul><h4>RMAN and Oracle Secure Backup</h4><ul><li>Oracle Secure Backup Overview and Interface Options</li><li>RMAN and OSB: Overview and Basic Process Flow</li><li>Starting with Oracle Secure Backup</li><li>Configuring Oracle Secure Backup for RMAN</li><li>RMAN Backup and Restore Operations</li><li>Oracle Secure Backup Jobs</li><li>Displaying OSB log files and transcripts for RMAN activities</li></ul><h4>Using Flashback Technologies</h4><ul><li>Flashback Technology: Overview and Setup</li><li>Using Flashback Technology to Query Data</li><li>Flashback Table</li><li>Flashback Transaction (Query and Back out)</li><li>Flashback Drop and the Recycle Bin</li><li>Flashback Data Archive</li></ul><h4>Using Flashback Database</h4><ul><li>Flashback Database Architecture</li><li>Configuring Flashback Database</li><li>Performing Flashback Database</li><li>Best Practices for Flashback Database</li></ul><h4>Transporting Data</h4><ul><li>Transporting Data Across Platforms</li><li>Transporting Data with Backup Sets</li><li>Database Transport: Using Data Files</li></ul><h4>Performing Point-in-Time Recovery</h4><ul><li>When to use TSPITR</li><li>TSPITR Architecture</li><li>Performing RMAN TS Point-in-time Recovery</li><li>Recovering Tables from Backups</li></ul><h4>Duplicating a Database</h4><ul><li>Using a Duplicate Database</li><li>Duplicating Database with 'push' and 'pull' techniques</li><li>Choosing Database Duplication Techniques</li><li>Creating a Backup-up Based Duplicate Database</li><li>Understanding the RMAN Duplication Operation</li></ul><h4>RMAN Troubleshooting and Tuning</h4><ul><li>Interpreting RMAN Message Output</li><li>Tuning Principles</li><li>Diagnosing Performance Bottlenecks</li><li>RMAN Multiplexing</li><li>Restore and Recovery Performance Best Practices</li></ul><h4>Cloud Tooling for Backup and Recovery</h4><ul><li>Backup Destinations</li><li>Customize Backup Configuration</li><li>On-Demand Backup and Recovery</li><li>Oracle Backup Cloud Service</li><li>Installing the Backup Module</li></ul><h4>Backup and Recovery Workshop</h4><ul><li>Workshop Structure and Approach</li><li>Business Requirements for Database Availability and Procedures</li><li>Diagnosing the Failures</li></ul></div>

Oracle Primavera

Oracle SQL

Oracle

Oracle Fusion HCM

Oracle 1Z0-819

Oracle Database

Oracle Database 12c R2 - Backup and Recovery Workshop Ed 3

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p>This course is the first in a series of two courses designed for programmers who are new to RPG IV. Basic programming experience is required. The student should have attended at least an introductory course to programming such as one of those available at technical colleges. The student is not taught the concepts of programming. Experienced programmers who are new to the Power System with IBM i should also attend this course. Examples of other programming languages are BASIC, COBOL, or RPG II. This course focuses entirely on the features of the RPG IV Version 7 compiler and the techniques that this compiler provides. Features of V7 are discussed. Previous techniques and the maintenance of programs that are written using legacy techniques, such as fixed format calculations, are not covered in the classroom. Some additional material and the bibliography will assist the new RPG IV programmer in the maintenance of legacy applications.</p>Overview<p>Write RPG IV version 7.1 programs to produce reportsWrite simple RPG IV version 7.1 inquiry programs that interact with displaysReview compilation listing, find and correct compilation errorsMaintain existing applications written in the RPG IV Version 7.1 languageUse many popular RPG IV built-in functions</p><p>This course is a comprehensive exposure to the basic features and functions of RPG IV for Version 7.</p></div><div id="course-pills-2"><h4>Course Outline</h4><ul><li>RPG IV introduction</li><li>Coding specifications for RPG IV</li><li>Data representation and definition</li><li>Manipulating data in calculations</li><li>Using printer and display files in an RPG IV program</li><li>Structured programming, error handling, subprocedures, and subroutines</li><li>Using arrays, data structures, and data areas</li><li>Accessing the DB2 database using RPG IV</li><li>What's next?</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans AS06 IBM RPG IV Programming Fundamentals Workshop for IBM i training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the AS06 IBM RPG IV Programming Fundamentals Workshop for IBM i course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Programming Fundamentals

Trainers Course

AS06 IBM RPG IV Programming Fundamentals Workshop for IBM i

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>This course is intended for Data Warehouse Administrator, Database Administrator, Database Designer, Support Engineer, and Technical Administrator.</p>Overview<p>Upon successful completion of this course, students will be able to Install Oracle Grid Infrastructure for a Standalone Server, Configure ASMLIB and create ASM disk groups, Apply the latest patch set updates to the Grid Infrastructure software, Install Oracle Database software, Use Oracle Restart to manage components, Prepare the Linux operating system for Oracle software installation, Upgrade Oracle Database, Create a container database, Install Oracle Grid Infrastructure for an Independent Server, Create an Oracle Database using DBCA, and Install the latest patch set updates to the Oracle database software.</p><p>This Oracle Database: Deploy, Patch and Upgrade Workshop gives you detailed information to help you install Oracle Database software. In this course, you will be introduced to Oracle Database Cloud Service.</p></div><div id="course-pills-2"><h4>Oracle Database Overview</h4><ul><li>Oracle Database Introduction</li><li>Oracle Database Architecture Overview</li><li>Oracle Database Instance Configurations</li><li>Oracle Database Memory Structures</li><li>Process Structures</li><li>Database Storage Architecture</li><li>Logical and Physical Database Structures</li><li>Container and Pluggable Database Overview</li></ul><h4>Installing Oracle Grid Infrastructure for a Standalone Server</h4><ul><li>Overview of Oracle Grid Infrastructure for a Standalone Server</li><li>System Requirements for Oracle Grid Infrastructure</li><li>Configuring Storage for Oracle Automatic Storage Management (ASM)</li><li>Installing Oracle Grid Infrastructure for a Standalone Server</li><li>Upgrading Oracle Grid Infrastructure for a Standalone Server</li></ul><h4>Installing Oracle Database Software</h4><ul><li>Planning Your Installation</li><li>System Requirements for Oracle Database</li><li>Preparing the Operating System</li><li>Using 4 KB Sector Disks</li><li>Setting Environment Variables</li><li>Checking the System Requirements</li><li>Using the Oracle Universal Installer (OUI)</li><li>Performing a Silent Mode Installation</li></ul><h4>Creating an Oracle Database by Using DBCA</h4><ul><li>Planning the Database Storage Structure</li><li>Choosing non-CDB or CDB</li><li>Types of Databases (based on workload)</li><li>Choosing the Appropriate Character Set</li><li>Understanding How Character Sets are Used</li><li>Setting the NLS_LANG Initialization Parameter</li><li>Using the Database Configuration Assistant (DBCA)</li></ul><h4>Using Oracle Restart </h4><ul><li>Oracle Restart Overview</li><li>Oracle Restart Process startup</li><li>Controlling Oracle Restart</li><li>Choosing the Correct SRVCTL Utility</li><li>Oracle Restart Configuration</li><li>Using the SRVCTL Utility</li><li>Obtaining Help for the SRVCTL Utility</li><li>Starting Components by Using the SRVCTL Utility</li></ul><h4>Introduction to Upgrading to Oracle Database</h4><ul><li>Upgrade Methods</li><li>Data Migration Methods</li><li>Supported Releases for Direct Upgrade</li><li>Overview of Upgrade Process</li><li>Performing a Rolling Upgrade</li><li>Upgrading a CBD</li></ul><h4>Preparing to Upgrade to Oracle Database</h4><ul><li>Developing a Test Plan</li><li>Performance Testing</li><li>Requirements for Databases Using Oracle Label Security or Oracle Database Vault</li><li>Requirement for Databases Using Oracle Warehouse Builder</li><li>Using the Pre-Upgrade Information Tool</li><li>Backing Up the Database</li><li>Installing the Oracle Database Software</li><li>Preparing the New Oracle Home</li></ul><h4>Upgrading to Oracle Database</h4><ul><li>Upgrading by Using the Database Upgrade Assistant (DBUA)</li><li>Manually Upgrading to Oracle Database</li><li>Migrating a non-CDB to a CDB</li></ul><h4>Performing Post-Upgrade Tasks</h4><ul><li>Migrating to Unified Auditing</li><li>Performing Post-Upgrade Tasks Following a Manual Upgrade</li></ul><h4>Migrating Data by Using Oracle Data Pump</h4><ul><li>Data Pump Overview</li><li>Migrating by Using Data Pump</li><li>Importing by Using a Network Link</li></ul></div>

Database Administration

Oracle Database - Deploy, Patch and Upgrade Workshop Ed 1

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants.</p>Overview<p>By the end of the course, you should be able to meet the following objectives:<br />Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM<br />Outline the components of Workspace ONE UEM<br />Explain the general features and functionality enabled with Workspace ONE UEM<br />Summarize basic Workspace ONE administrative functions<br />Explain and deploy common Workspace ONE integrations<br />Securely deploy configurations to Workspace ONE UEM managed devices<br />Onboard device endpoints into Workspace ONE UEM<br />Summarize alternative management methodologies for rugged devices<br />Discuss strategies to maintain environment and device fleet health<br />Configure and deploy applications to Workspace ONE UEM managed devices<br />Analyze Workspace ONE UEM deployments<br />Enable email access on devices<br />Integrate Workspace ONE UEM with content repositories and corporate file shares<br />Explain the general features and functionality that Workspace ONE Access enables<br />Demonstrate how to integrate Workspace ONE UEM with Workspace ONE Access<br />Summarize and implement Workspace ONE productivity services into the digital workspace environment<br />Explain the methods of enabling mobile single sign-on for endpoints managed in the digital workspace<br />Configure Workspace ONE Access to support SAML 2.0 for federated authentication across the workforce<br />Summarize basic troubleshooting methodologies<br />Outline common troubleshooting techniques in the Workspace ONE UEM console<br />Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console<br />Summarize common troubleshooting strategies for Workspace ONE UEM managed devices<br />Outline common application management troubleshooting techniques in the Workspace ONE UEM console<br />Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console<br />Explain common troubleshooting approaches for the VMware Unified Access Gatewayâ¢ platform and individual edge services<br />Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE Assistâ¢</p><p>In this extended five-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with VMware Workspace ONEÂ© UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint life cycle. After the course, you will have the foundational knowledge necessary to implement Workspace ONE UEM effectively.In addition, you learn how to apply the fundamental techniques for integrating VMware Workspace ONEÂ© Access? with Workspace ONE UEM to distribute business-critical applications securely from any device and configure access management controls. You will learn how Workspace ONE uses various authentication methods and protocols to determine user access permissions and enable single sign-on, and you will leave with an understanding of the fundamental principles of identity and access management.Finally, you learn to investigate, analyze, and determine issues that might occur with the different components of Workspace ONE UEM. Troubleshooting is the backbone of service maintenance and management. By understanding how to effectively troubleshoot product issues, administrators can understand how product services communicate and function, in turn optimizing service and software health management.</p></div><div id="course-pills-2"><h4>Course Introduction</h4><ul><li>Introductions and course logistics</li><li>Course objectives</li><li>Online resources and references</li></ul><h4>Platform Architecture</h4><ul><li>Summarize the features and functionality of Workspace ONE UEM</li><li>Outline the benefits of leveraging Workspace ONE UEM</li><li>Recognize the core and productivity components that make up the Workspace ONE UEM platform</li><li>Summarize high availability and disaster recovery for Workspace ONE Solution</li></ul><h4>Administration</h4><ul><li>Navigate and customize the Workspace ONE UEM console</li><li>Summarize the hierarchical management structure</li><li>Explain the features and functions of Workspace ONE Hub Services</li><li>Outline account options and permissions</li></ul><h4>Enterprise Integrations</h4><ul><li>Outline the process and needs to integrate with directory services</li><li>Explain certificate authentication and practical implementation with Workspace ONE</li><li>Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console</li><li>Describe VMware Dynamic Environment Manager? and its architecture</li></ul><h4>Onboarding</h4><ul><li>Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management</li><li>Outline the steps for setting up autodiscovery in the Workspace ONE UEM console</li><li>Enroll an endpoint through the VMware Workspace ONEÂ© Intelligent Hub app</li><li>Summarize platform onboarding options</li></ul><h4>Managing Endpoints</h4><ul><li>Explain the differences between device and user profiles</li><li>Describe policy management options for Windows and macOS</li><li>Describe the functions and benefits of using compliance policies</li><li>Explain the use cases for Freestyle Orchestrator</li><li>Describe the capabilities that sensors and scripts enable</li></ul><h4>Alternative Management Methods</h4><ul><li>Describe the function and benefits of device staging</li><li>Configure product provisioning in the Workspace ONE UEM console</li><li>Understand the benefits of deploying a VMware Workspace ONEÂ© Launcher? configuration to Android devices</li><li>List the system and device requirements for Linux device management in Workspace ONE UEM</li></ul><h4>Applications</h4><ul><li>Describe the features, benefits, and capabilities of application management in Workspace ONE UEM</li><li>Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console</li><li>Describe the benefits of using Apple Business Manager content integration</li><li>Describe the benefits of using server-to-client software distribution</li><li>List the functions and benefits of VMware Workspace ONEÂ© SDK</li></ul><h4>Device Email</h4><ul><li>List the email clients supported by Workspace ONE UEM</li><li>Configure an Exchange Active Sync profile in the Workspace ONE UEM console</li><li>Configure VMware Workspace ONEÂ© Boxer settings</li><li>Summarize the available email infrastructure integration models and describe their workflows</li><li>Configure email compliance policies and notifications services</li></ul><h4>Content Sharing</h4><ul><li>Describe the benefits of using Content Gateway and the Content Gateway workflows</li><li>Describe the benefits of integrating content repositories with Workspace ONE UEM</li><li>Configure a repository in the Workspace ONE UEM console</li></ul><h4>Maintenance</h4><ul><li>Manage endpoints from the Device List View and the Device Details View pages</li><li>Analyze endpoint deployment and compliance data from the Monitor Overview page</li></ul><h4>Workspace ONE Access</h4><ul><li>Summarize the benefits of Workspace ONE Access</li><li>Outline the core features and functions that Workspace ONE Access enables</li><li>Navigate the Workspace ONE Access console</li><li>Explain the functions of directory integration with Workspace ONE Access</li><li>Explain the various types of authentication protocols enabled by Workspace ONE Access</li></ul><h4>Integrating Workspace ONE UEM and Workspace ONE Access</h4><ul><li>Explain the rationale for integrating Workspace ONE UEM and Workspace ONE Access</li><li>Outline the process of connecting Workspace ONE UEM and Workspace ONE Access</li><li>Explain the integrations workflow</li><li>Summarize the key features of an integrated solution</li></ul><h4>Productivity Integrations</h4><ul><li>Identify the functions enabled by Unified Access Gateway</li><li>Outline the purpose of the VMware AirWatchÂ© Secure Email Gateway? edge service</li><li>Explain the features enabled by the VMware Workspace ONEÂ© Tunnel? edge service</li><li>Summarize the capabilities enabled by the Content Gateway edge service</li></ul><h4>SAML 2.0 Authentication</h4><ul><li>Outline authentication methods supported by Workspace ONE Access</li><li>Summarize the main properties of the SAML protocol</li><li>Summarize the SAML authentication workflow</li><li>Explain the application single sign-on authentication workflow with SAML</li></ul><h4>Mobile Single Sign-On</h4><ul><li>Describe the concept of mobile single sign-on</li><li>Outline mobile single sign-on workflows</li></ul><h4>Intelligence and Automation</h4><ul><li>Summarize the features of VMware Workspace ONEÂ© Intelligence?</li><li>Outline the benefits of using Workspace ONE Intelligence</li></ul><h4>Fundamentals of Troubleshooting Workspace ONE UEM</h4><ul><li>Outline software troubleshooting logic and support methods</li><li>Summarize the main process flows for the Workspace ONE UEM components</li><li>Explain the importance of Workspace ONE UEM process flows for troubleshooting</li><li>Identify different Workspace ONE UEM log files</li></ul><h4>Workspace ONE UEM Console Troubleshooting</h4><ul><li>Outline the best practices for troubleshooting Workspace ONE UEM console issues</li><li>Identify common issues related to group management and assignment</li><li>Outline common issues related to Workspace ONE UEM console roles and system settings</li><li>Understand how analytic events can be used to identity platform errors</li><li>Summarize the steps for collecting and analyzing Workspace ONE UEM console logs</li></ul><h4>Integration Troubleshooting</h4><ul><li>Outline the common enterprise integrations in Workspace ONE UEM</li><li>Outline common troubleshooting techniques for the VMware AirWatchÂ© Cloud Connector?</li><li>Troubleshoot issues related to Directory Services integration</li><li>Identify directory user and groups synchronization issues</li><li>Troubleshoot issues related to certificate authority integration</li><li>Explain Workspace ONE Access integration and Workspace ONE Intelligent Hub troubleshooting techniques</li></ul><h4>Endpoint Troubleshooting</h4><ul><li>Compare the endpoint connection topologies in Workspace ONE UEM</li><li>Outline useful tools and resources for endpoint troubleshooting</li><li>Summarize the best practices for device enrollment troubleshooting</li><li>Explain device connectivity troubleshooting techniques</li><li>Understand how to identify and resolve profile-related issues</li><li>Identify common compliance policy issues and potential root causes</li></ul><h4>Application Troubleshooting</h4><ul><li>Explain the different scoping questions for troubleshooting applications</li><li>Review application management configurations</li><li>Summarize the general tools and resources for application troubleshooting</li><li>Describe the general logic of troubleshooting public applications</li><li>Understand internal application issues and potential causes</li><li>Explain purchased application troubleshooting techniques</li></ul><h4>Unified Access Gateway And Edge Services Troubleshooting</h4><ul><li>Review Unified Access Gateway architecture and edge service workflows</li><li>Understand Unified Access Gateway general configurations</li><li>Explain how to utilize Unified Access Gateway related troubleshooting tools and resources</li><li>Identify </li></ul></div>

VMware Vsphere

VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x]

Bardsey

Leeds

Nottingham

Reading

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Any team member with Customer interaction (including internal) are the &#39;Ambassadors&#39; of the company/organisation. If they project positive professionalism - they win others&#39; confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Syllabus</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Professional Customer Care course is comprised of four modules, covering the following:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What is Excellent Customer Care?</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Internal versus external customers</li><li fr-original-style="" style="box-sizing: border-box;">Why customer care is important</li><li fr-original-style="" style="box-sizing: border-box;">Meeting customer expectations</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Making a Personal Difference</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How do you measure customer care?</li><li fr-original-style="" style="box-sizing: border-box;">Making a difference</li><li fr-original-style="" style="box-sizing: border-box;">Taking ownership</li><li fr-original-style="" style="box-sizing: border-box;">Positive mental attitude</li><li fr-original-style="" style="box-sizing: border-box;">Displaying professionalism both face-to-face and over the telephone</li><li fr-original-style="" style="box-sizing: border-box;">Using positive language</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Gathering Information and Offering Solutions</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Asking the right questions</li><li fr-original-style="" style="box-sizing: border-box;">Active listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Summarising and clarifying skills</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Four</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Dealing with Difficult Situations</li><li fr-original-style="" style="box-sizing: border-box;">How to give a &#39;service&#39; no</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrating empathy</li><li fr-original-style="" style="box-sizing: border-box;">Assertiveness techniques</li><li fr-original-style="" style="box-sizing: border-box;">Handling a complaint</li><li fr-original-style="" style="box-sizing: border-box;">Problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Saying &#39;sorry&#39;</li><li fr-original-style="" style="box-sizing: border-box;">Making realistic promises and keeping them</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Real Play Scenarios with a Professional Actor</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(Optional Extra)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This programme benefits significantly from our innovative training feature: Real Play.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to &#39;pause&#39; the role play to coach and control their character to improve their skill sets and practice the theory delivered.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The outcome of the scenario is the responsibility of the delegates, not the trainer and actor.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Objectives</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By the end of the course participants will be able to</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopt a professional telephone manner</li><li fr-original-style="" style="box-sizing: border-box;">Communicate assertively by taking control and directing the conversation</li><li fr-original-style="" style="box-sizing: border-box;">Deliver information positively by offering options and alternatives</li><li fr-original-style="" style="box-sizing: border-box;">Develop a range of versatile behaviours to use when dealing with difficult situations by:</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Listening actively</li><li fr-original-style="" style="box-sizing: border-box;">Using empathy</li><li fr-original-style="" style="box-sizing: border-box;">Gathering relevant information through effective questioning</li><li fr-original-style="" style="box-sizing: border-box;">Finding solutions to concerns/problems quickly and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Speaking positively and assertively</li></ul></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">What Is The Benefit?</h3><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company.</p></article><a name="InHouse" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);"></a><span style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"></span><br style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">In-House Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><img src="https://www.dicksontraining.com/images/group1b.png" alt="" width="402" height="269" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with?</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Far too many to count?</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation.</p><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">The Importance of Customers and Clients</h3></article></div><img src="https://www.dicksontraining.com/images/customer-service-402x255.png" alt="" width="402" height="255" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients&#39; motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of &#39;professional&#39;. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care.</p><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><section fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Customer Care Programmes from Dickson Training Ltd</h3></article></div></section></article></div><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any &#39;internal clients&#39; such as other departments where you need to rely on their support and collaboration in order to achieve your goals.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.</p></section></section></article></div>

Dickson Training Ltd

Customer Care

Professional Customer Care

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p>This advanced course is the third in a series of three classes designed for RPG IV programmers. Programming experience using RPG IV is mandatory when enrolling in this course. You should have attended RPG IV Programming Fundamentals Workshop for IBM i (AS060) and RPG IV Programming Intermediate Workshop for IBM i (AS070).<br /><br />This course is not designed for RPG III programmers who want RPG IV.<br /><br />RPG III programmers should review the agenda carefully before they make a decision to attend this class. </p>Overview<p>Use address pointers and user spaces in RPG IV programs<br />Write database triggers in RPG IV<br />Develop ILE modular objects and package them in service programs<br />Explain the purpose of ILE activation groups<br />Explain the behavior of error handling and percolation in ILE<br />Code an ILE error handling program<br />Call application program interfaces (APIs) from RPG IV program</p><p>Programmers who can write comprehensive RPG IV programs using the IBM i RPG IV compiler (v7), learn additional skills &amp; techniques.<br /><br />Comprehensive exposure to advanced features of the Integrated Language Environment (ILE) RPG compiler and the IBM i.</p></div><div id="course-pills-2">Programmers who can write comprehensive RPG IV programs using the IBM i RPG IV compiler (v7), learn additional skills &amp; techniques.<br /><br />Comprehensive exposure to advanced features of the Integrated Language Environment (ILE) RPG compiler and the IBM i.</div>

AS10 IBM RPG IV Programming Advanced Workshop for IBM i

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>This workshop is intended for Cloud Architects and IT professionals who have architectural expertise of infrastructure and solutions design in cloud technologies and want to learn more about Azure and Azure services</p>Overview<p>At the end of this whiteboard design session, you will leave with the information needed to develop a solid migration plan to keep mission-critical apps and data protected as they are transitioned and modernized. Topics covered will include how to get an inventory of a 2008 server environment, how to categorize 2008 workloads and evaluate the best option for each category, migration and upgrade tools available, TCO analysis tools, offers available from Microsoft to leverage existing licenses and innovations of recent product updates, licensing and technologies.</p><p>This course will look at the process of migrating workloads to Azure. You will leave with the information needed to develop a solid migration plan to keep mission-critical apps and data protected as your customers transition and modernize their application, data, and infrastructure environment.</p></div><div id="course-pills-2"><h4>Whiteboard Design Session - Windows Server 2008 and SQL Server 2008 end of support planning</h4><ul><li>Review the customer case study </li><li>Design a proof of concept solution</li><li>Present the solution</li></ul></div>

Microsoft Certification

Microsoft AZ-900

Microsoft AZ-700

40550 Microsoft Cloud Workshop - Windows Server and SQL Server 2008 EOS planning

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This intermediate course is for future DB2 for z/OS database administrators who need to acquire the basic skills required to administer a DB2 database.</p>Overview<p>Implement a DB2 database designUse database utilities to load and reorganize dataDefine and implement a DB2 database recovery strategyControl access to database using DB2 authorization facilities</p><p>This course provides students with instruction on how to physically implement a logical database design in DB2. The course includes instruction on DB2 data management, DB2 catalog tables, the bind process, database utilities, &amp; security considerations.</p></div><div id="course-pills-2"><h4>Course Outline</h4><ul><li>Setting up a DB2 database</li><li>Referential integrity</li><li>Getting data into and out of DB2</li><li>Keeping your DB2 data in good shape</li><li>Application data recovery basics</li><li>Program preparation and Bind</li><li>Security</li><li>Serialization</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans CV832 IBM DB2 11 for z/OS Database Administration Workshop Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the CV832 IBM DB2 11 for z/OS Database Administration Workshop Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Learning & Development

Service Design Courses (SDC)

CV832 IBM DB2 11 for z/OS Database Administration Workshop Part 1

<div id="isPasted" style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This course provides you with all the information you need to make well-informed choices when implementing data governance.</strong></p>
</div>
<div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">

<h2 fr-original-style="" style="box-sizing: border-box;">About this event</h2>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><em fr-original-style="" style="box-sizing: border-box;">This course will be delivered using a mixture of pre-recorded modules, live Zoom calls and online collaborative tools.</em></p>

<h1 fr-original-style="" style="box-sizing: border-box;">A practical approach to Data Governance</h1>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">One of the biggest challenges with Data Governance is knowing where to even start.</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">There&rsquo;s lots of advice available online and in books, but how do you take this huge quantity of sometimes conflicting theory and turn it into something practical? You might have tried sharing some of this theory with your senior stakeholders but you are struggling to articulate what it means to them.</p>

<blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">Learn exactly what Data Governance is and how to implement it successfully.</blockquote>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This training consists of two days and you are welcome to join either, or both days. The first day is my Getting Started in Data Governance course, which simplifies the concepts you need to understand to design and implement a Data Governance Framework. You can download the&nbsp;<a href="https://static1.squarespace.com/static/52ed2570e4b02079a82e6ff3/t/5c541117652dea8be05fe858/1549013274228/GSIDG+Curriculum.pdf" rel="nofollow noopener noreferrer" style="color: var(--eds-control,#3659e3); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: var(--eds-control,#3659e3);">full course curriculum here</a>.</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">The second day is a Data Governance Clinic. This is a workshop format where attendees get the opportunity to share the challenges they are experiencing with their Data Governance initiatives, get pragmatic solutions, share knowledge, insight and network with others in a similar situation.</p>

<h2 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">Who this training is for:</h2>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">The course is ideal for Data Governance Managers and their teams who:</p>

<ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
<li fr-original-style="" style="box-sizing: border-box;">wonder how to get their Data Governance initiative started,</li>
<li fr-original-style="" style="box-sizing: border-box;">want to validate what they have done so far, or</li>
<li fr-original-style="" style="box-sizing: border-box;">are experiencing challenges with their Data Governance initiative.</li>
</ul>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
<br fr-original-style="" style="box-sizing: border-box;">
</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">If you have any questions about the course and whether it is right for you, please book a call with me by&nbsp;<a href="https://thedatagovernancecoachcallbooking.as.me/?appointmentType=11717699" rel="nofollow noopener noreferrer" style="color: var(--eds-control--active,#304fc9); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: var(--eds-control--active,#304fc9);">clicking here.</a></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><a href="https://www.youtube.com/watch?v=Far9s2g0dUU" id="isPasted" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://www.youtube.com/watch?v=Far9s2g0dUU</a></p></div>

This course provides you with all the information you need to make well-informed choices when implementing data governance.
About this event
This course will be delivered using a mixture of pre-recorded modules, live Zoom calls and online collaborative tools.
A practical approach to Data Governance
One of the biggest challenges with Data Governance is knowing where to even start.
There’s lots of advice available online and in books, but how do you take this huge quantity of sometimes conflicting theory and turn it into something practical? You might have tried sharing some of this theory with your senior stakeholders but you are struggling to articulate what it means to them.
Learn exactly what Data Governance is and how to implement it successfully.
This training consists of two days and you are welcome to join either, or both days. The first day is my Getting Started in Data Governance course, which simplifies the concepts you need to understand to design and implement a Data Governance Framework. You can download the full course curriculum here.
The second day is a Data Governance Clinic. This is a workshop format where attendees get the opportunity to share the challenges they are experiencing with their Data Governance initiatives, get pragmatic solutions, share knowledge, insight and network with others in a similar situation.
Who this training is for:
The course is ideal for Data Governance Managers and their teams who:
wonder how to get their Data Governance initiative started,
want to validate what they have done so far, or
are experiencing challenges with their Data Governance initiative.




If you have any questions about the course and whether it is right for you, please book a call with me by clicking here.
https://www.youtube.com/watch?v=Far9s2g0dUU

The Data Governance Coach 

Data Management

Professional Development

A practical approach to Data Governance, giving you the information you need to design and implement successfully a Data Governance Framework that is right for your organisation.


Live Online Data Governance Training and Clinic

Standard price ticket for attendance on the first day only.

1st day Training Course Only

Standard price ticket for attendance on the 2nd day DG Clinic only.

2nd DG Clinic Only

Standard price ticket for attendance on both the training and DG Clinic days.

Attendance on Both Days

Bristol

Exeter

London

Newcastle

Manchester

Liverpool

Birmingham

<h1 id="isPasted" style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Online MHFA England Adult Mental Health First Aid Course.&nbsp;</h1><div fr-original-style="" style="box-sizing: border-box;"><a href="https://www.mindmapswellbeing.com/brochure-request/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Download brochure for course details here.</a><a href="https://www.mindmapswellbeing.com/_webedit/uploaded-files/All%20Files/Online%20Mental%20Health%20First%20Aid.pdf" rel="noopener noreferrer" target="_blank" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">&nbsp;</a>&nbsp;</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">This online version of the mental health first aid course will offer the same learning outcomes as the face to face training, and every person who completes the course will be certified as a Mental Health First Aider. &nbsp;The Online Mental Health First Aid course is a blended approach of individual learning and four instructor-led live sessions, hosted on a new Online Learning Hub. &nbsp;As a training course, Mental Health First Aid teaches people how to identify, understand and help someone who may be experiencing a mental health issue. The organisation&#39;s courses and resources also promote self-care as a vital way for people to help protect their mental health and prevent issues from getting worse. &nbsp;As with all our courses at Mindmaps Wellbeing, your course will be delivered by a Registered Mental Health Nurse, MHFA England Instructor and Open University Associate Lecturer and Practice Tutor experienced in remote teaching. Our live online learning will also include an assistant who is a MHFAider. &nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Our fee is &pound;300pp Groups of 5+ contact <a href="mailto:info@mindmapswellbeing.com" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">info@mindmapswellbeing.com</a>&nbsp;for reduced group fees.&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Live instructor led sessions;&nbsp;</strong></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">10:00 &ndash; 12:30 &amp; 14:30 &ndash; 17:00 both days&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Individual learning modules around these times. You will gain access to this on the Friday before your course start date.</div><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Why choosing Mindmaps Wellbeing is a good choice for your training.</u></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The MHFA England RRP is &pound;325pp, our rate is &pound;300pp and our fee includes:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Instructor led training sessions over two days</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Course Manual</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Workbook</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Handy Cue Card</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ MHFAider Certificate upon completion</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Your instructors are <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Registered Mental Health Nurses and Healthcare Educators</strong> (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Access to our online MHFAider peer support groups moderated by the instructor team.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Advanced Delegate Plan &ndash; This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">For a little extra:&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Quarterly Facilitated MHFAider Forum &ndash; to provide ongoing expert support and guidance.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Organisational MINDWELL Companion tailored for your workplace / organisation.</p>

Online MHFA England Adult Mental Health First Aid Course. 
Download brochure for course details here.  This online version of the mental health first aid course will offer the same learning outcomes as the face to face training, and every person who completes the course will be certified as a Mental Health First Aider. The Online Mental Health First Aid course is a blended approach of individual learning and four instructor-led live sessions, hosted on a new Online Learning Hub. As a training course, Mental Health First Aid teaches people how to identify, understand and help someone who may be experiencing a mental health issue. The organisation's courses and resources also promote self-care as a vital way for people to help protect their mental health and prevent issues from getting worse. As with all our courses at Mindmaps Wellbeing, your course will be delivered by a Registered Mental Health Nurse, MHFA England Instructor and Open University Associate Lecturer and Practice Tutor experienced in remote teaching. Our live online learning will also include an assistant who is a MHFAider. Our fee is £300pp Groups of 5+ contact info@mindmapswellbeing.com for reduced group fees. Live instructor led sessions; 10:00 – 12:30 & 14:30 – 17:00 both days Individual learning modules around these times. You will gain access to this on the Friday before your course start date.
Why choosing Mindmaps Wellbeing is a good choice for your training.
The MHFA England RRP is £325pp, our rate is £300pp and our fee includes:
✅ Instructor led training sessions over two days
✅ Course Manual
✅ Workbook
✅ Handy Cue Card
✅ MHFAider Certificate upon completion
Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:
✅ Your instructors are Registered Mental Health Nurses and Healthcare Educators (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).
✅ Access to our online MHFAider peer support groups moderated by the instructor team.
✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.
✅ Advanced Delegate Plan – This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.
 
For a little extra: 
✅ Quarterly Facilitated MHFAider Forum – to provide ongoing expert support and guidance. 
✅ Organisational MINDWELL Companion tailored for your workplace / organisation.

Mindmaps Wellbeing

Health & Wellbeing

Occupational Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Mental Health At Work

Mental Health Nurse

Online MHFA England mental health first aid course delivered by Registered Mental Health Nurses from Mindmaps Wellbeing. 

Why choosing Mindmaps Wellbeing is a good choice for your mental health training.
The MHFA England RRP is £325pp, our rate is £300pp and our fee includes:
✅ Instructor led training sessions over two days 
✅ Course Manual
✅ Workbook
✅ Handy Cue Card
✅ MHFAider Certificate upon completion
Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:

✅ Your instructors are Registered Mental Health Nurses and Healthcare Educators (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).

✅ Access to our online MHFAider peer support groups moderated by the instructor team.

✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.

✅ Advanced Delegate Plan – This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.

For a little extra: 

✅ Quarterly Facilitated MHFAider Forum – to provide ongoing expert support and guidance. 

✅ Organisational MINDWELL Companion tailored for your workplace / organisation.


MHFA England Mental Health First Aid

General Admission

Southend on Sea

Rotherham

Slough

Portsmouth

Bingley

Paisley

Luton

Northampton

Bedford

Liverpool 

Swansea

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Phlebotomy Training - Beginner to Advanced PACKAGE

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">LOOKING FOR:</strong> ADULT FICTION</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Laura studied law at university and spent over 20 years at Virgin Atlantic which allowed her to indulge her passion for reading whilst travelling.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">On deciding to pursue a career in publishing, Laura joined the Darley Anderson Agency where she worked across the Women&rsquo;s Fiction list, reading submissions, handling contracts and supporting authors on their path to publication and beyond.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">She co-founded Greenstone Literary with Tanera Simons in 2024 and is excited to build a list of authors.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Laura is looking for commercial crime, thriller, suspense, bookclub, historical and romance fiction as well as select non-fiction.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Above everything she wants to be entertained. Laura is looking for a book you can&rsquo;t wait to talk to someone about, in the same way as a new film or the latest release on Netflix. A book that engrosses her from the first page to the last, desperate for someone she knows to read so they can discuss as soon as possible.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It will always be an original hook that draws Laura in, a whole concept that can be summed up in one line that immediately stops her in my tracks and makes her think.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Character and voice is also crucial. Laura is a huge fan of Mick Herron&rsquo;s Jackson Lamb, Richard Osman&rsquo;s <em fr-original-style="" style="box-sizing: border-box;">Thursday Murder Club</em> cast and Lynda La Plante&rsquo;s Jane Tennison. She would really love to see more strong, memorable women in crime. In bookclub fiction, voices that have stayed with her are Adduni in <em fr-original-style="" style="box-sizing: border-box;">The Girl With The Louding Voice</em>, Cyril in <em fr-original-style="" style="box-sizing: border-box;">The Heart&rsquo;s Invisible Furies</em> and Molly in <em fr-original-style="" style="box-sizing: border-box;">The Maid</em>. Recently, Kitty in <em fr-original-style="" style="box-sizing: border-box;">How To Kill Men and Get Away With It</em> had Laura secretly rooting for her serial killer antics.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Laura loves to be engrossed by a pacy, twisty, surprising plot. It doesn&rsquo;t need to be overly complex &ndash; sometimes the simplest ideas are the best. She wants to be thrown curveballs she never saw coming and be kept guessing until the last page. Books Laura has devoured are <em fr-original-style="" style="box-sizing: border-box;">Nightwatching, The Housemaid</em>, <em fr-original-style="" style="box-sizing: border-box;">The Last Mrs Parrish</em>, <em fr-original-style="" style="box-sizing: border-box;">Fourth Wing</em>, <em fr-original-style="" style="box-sizing: border-box;">None of This is True</em> and<em fr-original-style="" style="box-sizing: border-box;">&nbsp;American Dirt</em>.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Books that play with genre also capture Laura. Novels such as <em fr-original-style="" style="box-sizing: border-box;">Wrong Place, Wrong Time</em> which combined a crime mystery and the story of a mother&rsquo;s love with a speculative element and <em fr-original-style="" style="box-sizing: border-box;">The Time Traveller&rsquo;s Wife</em>, a high-concept love story which crossed time and age.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Laura is a huge fan of true crime and would love to read a fiction version of podcasts she has been gripped by. She really enjoys cold cases being reopened as a result of new evidence or technology which exposes past injustices such as on <em fr-original-style="" style="box-sizing: border-box;">Bone Valley</em>, <em fr-original-style="" style="box-sizing: border-box;">In The Dark</em> or <em fr-original-style="" style="box-sizing: border-box;">Who Killed Emma?</em>&nbsp;She is particularly drawn to stories of deep deception or &lsquo;scams&rsquo; such as those by Anna Delvey or Coco Berthmann, <em fr-original-style="" style="box-sizing: border-box;">Tinder Swindler</em> or <em fr-original-style="" style="box-sizing: border-box;">Fyre Festival.&nbsp;</em>Laura is always intrigued by anything involving investigation into cults, such as in BBC Sound&rsquo;s <em fr-original-style="" style="box-sizing: border-box;">World of Secrets</em>.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">She also loves nothing more than sobbing her heart out over a book and being left emotionally wrung-out! Whether it be a devastating historical tragedy or star-crossed lovers torn apart by destiny. &nbsp;Books that have broken her heart include <em fr-original-style="" style="box-sizing: border-box;">The Bridges of Madison County, The Kite Runner,</em>&nbsp;<em fr-original-style="" style="box-sizing: border-box;">The Seven Husbands of Evelyn Hugo</em>, <em fr-original-style="" style="box-sizing: border-box;">Birdsong</em>, <em fr-original-style="" style="box-sizing: border-box;">My Sister&rsquo;s Keeper</em>, <em fr-original-style="" style="box-sizing: border-box;">Cilka&rsquo;s Journey</em>&nbsp;and <em fr-original-style="" style="box-sizing: border-box;">Four Winds</em>.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In non-fiction, Laura is looking for an untold story or perspective or an unexplored area where you have expertise or real-life experience. As a reader of non-fiction she wants to be &nbsp;engaged in a relatable, accessible way. She loved the evocative settings and personal journeys in <em fr-original-style="" style="box-sizing: border-box;">The Salt Path</em>&nbsp;and <em fr-original-style="" style="box-sizing: border-box;">The Wild Other</em>. The laugh-out-loud <em fr-original-style="" style="box-sizing: border-box;">More Than A Woman</em> had her ordering this for many friends. <em fr-original-style="" style="box-sizing: border-box;">Three Women</em> and <em fr-original-style="" style="box-sizing: border-box;">Educated</em> are brilliant examples of non-fiction books that read like fiction. The awe-inspiring <em fr-original-style="" style="box-sizing: border-box;">Do No Harm</em> stayed with Laura long after reading.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Laura is not looking for poetry, novellas, screenplays, or children&rsquo;s books.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Laura would like you to submit a covering letter, 1 page synopsis and the first 5,000 words of your completed manuscript in a single word document.</strong></p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(<em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">In addition to the paid sessions, Laura is kindly offering one free session for low income/under-represented writers.&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">discretion of&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print)</em>.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By booking you understand you need to conduct an internet connection test with<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Pr</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">int</em> prior to the event. You also agree to email your material in one document to reach <em fr-original-style="" style="box-sizing: border-box;">I Am In Print</em> by the stated submission deadline and note that <em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print</em> take no responsibility for the advice received during your agent meeting.</p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">The submission deadline is: Thursday 12 September 2024</strong></p>

LOOKING FOR: ADULT FICTION
Laura studied law at university and spent over 20 years at Virgin Atlantic which allowed her to indulge her passion for reading whilst travelling.
On deciding to pursue a career in publishing, Laura joined the Darley Anderson Agency where she worked across the Women’s Fiction list, reading submissions, handling contracts and supporting authors on their path to publication and beyond.
She co-founded Greenstone Literary with Tanera Simons in 2024 and is excited to build a list of authors.
Laura is looking for commercial crime, thriller, suspense, bookclub, historical and romance fiction as well as select non-fiction.
Above everything she wants to be entertained. Laura is looking for a book you can’t wait to talk to someone about, in the same way as a new film or the latest release on Netflix. A book that engrosses her from the first page to the last, desperate for someone she knows to read so they can discuss as soon as possible.
It will always be an original hook that draws Laura in, a whole concept that can be summed up in one line that immediately stops her in my tracks and makes her think.
Character and voice is also crucial. Laura is a huge fan of Mick Herron’s Jackson Lamb, Richard Osman’s Thursday Murder Club cast and Lynda La Plante’s Jane Tennison. She would really love to see more strong, memorable women in crime. In bookclub fiction, voices that have stayed with her are Adduni in The Girl With The Louding Voice, Cyril in The Heart’s Invisible Furies and Molly in The Maid. Recently, Kitty in How To Kill Men and Get Away With It had Laura secretly rooting for her serial killer antics.
Laura loves to be engrossed by a pacy, twisty, surprising plot. It doesn’t need to be overly complex – sometimes the simplest ideas are the best. She wants to be thrown curveballs she never saw coming and be kept guessing until the last page. Books Laura has devoured are Nightwatching, The Housemaid, The Last Mrs Parrish, Fourth Wing, None of This is True and American Dirt.
Books that play with genre also capture Laura. Novels such as Wrong Place, Wrong Time which combined a crime mystery and the story of a mother’s love with a speculative element and The Time Traveller’s Wife, a high-concept love story which crossed time and age.
Laura is a huge fan of true crime and would love to read a fiction version of podcasts she has been gripped by. She really enjoys cold cases being reopened as a result of new evidence or technology which exposes past injustices such as on Bone Valley, In The Dark or Who Killed Emma? She is particularly drawn to stories of deep deception or ‘scams’ such as those by Anna Delvey or Coco Berthmann, Tinder Swindler or Fyre Festival. Laura is always intrigued by anything involving investigation into cults, such as in BBC Sound’s World of Secrets.
She also loves nothing more than sobbing her heart out over a book and being left emotionally wrung-out! Whether it be a devastating historical tragedy or star-crossed lovers torn apart by destiny. Books that have broken her heart include The Bridges of Madison County, The Kite Runner, The Seven Husbands of Evelyn Hugo, Birdsong, My Sister’s Keeper, Cilka’s Journey and Four Winds.
In non-fiction, Laura is looking for an untold story or perspective or an unexplored area where you have expertise or real-life experience. As a reader of non-fiction she wants to be engaged in a relatable, accessible way. She loved the evocative settings and personal journeys in The Salt Path and The Wild Other. The laugh-out-loud More Than A Woman had her ordering this for many friends. Three Women and Educated are brilliant examples of non-fiction books that read like fiction. The awe-inspiring Do No Harm stayed with Laura long after reading. 
Laura is not looking for poetry, novellas, screenplays, or children’s books.
Laura would like you to submit a covering letter, 1 page synopsis and the first 5,000 words of your completed manuscript in a single word document.
(In addition to the paid sessions, Laura is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.
The submission deadline is: Thursday 12 September 2024

I Am In Print

SOLD OUT! 25th September Laura Heathfield #Agent121. Looking for: ADULT FICTION

Caerphilly

<p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">This workshop will builds the skills and confidence of tutors, trainers and assessors, to enable them to have conversations about mental health and wellbeing with their learners.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">The course focuses on knowing how to better support your learners through effective communication will create an environment of trust and understanding. This course will enable you to:</p><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Build positive relationships and rapport with your learners</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Use a range of questioning techniques with your learners to have discussions about wellbeing</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Being able to use effective questioning techniques</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Develops active listening skills</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Maintain confidentiality and know how to make referrals</div></li></ul></div><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);"><br fr-original-style="" style="box-sizing: border-box;"></div></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-2);">Further Information</h2><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">&bull; Please ensure you have read our Terms and Conditions which include privacy, cancellation and course duration</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; This course can be completed bilingually. Workshops are in English. Support and mentoring for assignments and practical units can be in Welsh.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; This course can take between 3 months and a year to complete. We work at a pace to suit you, and will encourage you to complete in a timely manner.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; You may be eligible for funding for this course. Please ask about this on application. (Funding is limited and eligibility criteria apply)</p></div><div style="color: var(--ast-global-color-5); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-5);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--ast-global-color-2);">Benefits</h2><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Develops confidence in having conversations about wellbeing</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Demonstrates commitment to learners, their learning, safety and wellbeing (Professional Standards)</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Can be used towards CPD hours</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Network with colleagues to build positive and collaborative relationships</div></li></ul></div></div>

This workshop will builds the skills and confidence of tutors, trainers and assessors, to enable them to have conversations about mental health and wellbeing with their learners.
The course focuses on knowing how to better support your learners through effective communication will create an environment of trust and understanding. This course will enable you to:
Build positive relationships and rapport with your learners
Use a range of questioning techniques with your learners to have discussions about wellbeing
Being able to use effective questioning techniques
Develops active listening skills
Maintain confidentiality and know how to make referrals



Further Information
• Please ensure you have read our Terms and Conditions which include privacy, cancellation and course duration
• This course can be completed bilingually. Workshops are in English. Support and mentoring for assignments and practical units can be in Welsh.
• This course can take between 3 months and a year to complete. We work at a pace to suit you, and will encourage you to complete in a timely manner.
• You may be eligible for funding for this course. Please ask about this on application. (Funding is limited and eligibility criteria apply)



Benefits
Develops confidence in having conversations about wellbeing
Demonstrates commitment to learners, their learning, safety and wellbeing (Professional Standards)
Can be used towards CPD hours
Network with colleagues to build positive and collaborative relationships

Panda Education and Training Ltd

Mental Health Awareness

Using a range a communication techniques, be able to support your learner's mental health and wellbeing. 

Supporting your learners’ wellbeing: A communication toolkit

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>To ensure success, students should have completed Excel Essentials and Excel Functions Including Pivot Tables and Lookups or have the equivalent knowledge and experience.</p>Overview<p>Upon successful completion of this course, students will be able to enhance productivity and efficiency by streamlining workflow, collaborate with others, and audit and analyse data.</p><p>This course is designed for students desiring to gain skills necessary to create macros, collaborate with others, audit and analyse data, incorporate multiple data sources, and import data.</p></div><div id="course-pills-2"><h4>Working with Multiple Worksheets and Workbooks </h4><ul><li>Working with Named Ranges</li><li>Link Cells Across Worksheets and Workbooks </li><li>Use 3D References to Calculate Across Worksheets</li><li>Consolidate Data</li></ul><h4>Use Formula Auditing and Error Checking</h4><ul><li>Reveal Formulas</li><li>Trace Cell Precedents and Dependents </li><li>Locate Errors in Formulas </li><li>Watch and Evaluate Formulas </li></ul><h4>Reviewing and Protecting Workbooks </h4><ul><li>Control Data Entry via Data Validation</li><li>Protect Workbook Access</li><li>Protect Worksheets and Cell Content </li><li>Add and Edit Comments</li><li>Prepare a Workbook for Distribution </li><li>Modify Excel's Default Settings</li></ul><h4>Using Macros to Automate Workbook Functionality</h4><ul><li>Create Macros via Recording </li><li>Run Macros via Buttons and Shortcuts</li><li>Assign Macros to the Quick Access Toolbar and Ribbon </li><li>Assign Macros to Objects </li><li>View Macro Code</li></ul><h4>Forecasting and Analysis Data</h4><ul><li>Use Conditional Formatting to Highlight, Sort and Filter Key Data</li><li>Advanced Conditional Formatting using Formulas</li><li>Create Sparklines to Visualise Data</li><li>Add Trendlines to Charts to Visualise and Forecast Trends</li><li>Use Data Tables and Scenarios to Project Potential Outcomes </li><li>Use Goal Seek to Calculate Outcomes</li><li>Forecast Data Trends Using Solver</li></ul></div>

Office Skills & Productivity

Excel Analytics

Access VBA

Visual Basic Analysis

Microsoft Excel

Microsoft Power Automate

Excel - Automating Excel with Macros and Analysis Tools

<h4 style="color: rgb(12, 46, 63); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(12, 46, 63);">Hello and thank you for joining us.</h4><h4 style="color: rgb(12, 46, 63); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(12, 46, 63);">In this WebWorkshop, you will learn:</h4><ul style="color: rgb(12, 46, 63); box-sizing: border-box;" fr-original-style=" color: rgb(12, 46, 63);"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How to get everyone home safe every day.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How to shift from &lsquo;doing&rsquo; safety to &lsquo;being&rsquo; safe.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How to accommodate humans for being human.&nbsp;</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How the definition of safety must move beyond the physical to include psychological, emotional and spiritual.</p></li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">We run these WebWorkshops in a way which makes the information stick. You will not get an hour of PowerPoint slides, and instead will be taken on a journey through what Compassionate Safety is and what it can achieve.</span></div>

Hello and thank you for joining us.In this WebWorkshop, you will learn:
How to get everyone home safe every day.
How to shift from ‘doing’ safety to ‘being’ safe.
How to accommodate humans for being human.
How the definition of safety must move beyond the physical to include psychological, emotional and spiritual.
We run these WebWorkshops in a way which makes the information stick. You will not get an hour of PowerPoint slides, and instead will be taken on a journey through what Compassionate Safety is and what it can achieve.

Ppwd Consulting

PPWD’s Compassionate Safety approach generates environments that accommodate humans for being human. Our approach aligns personal and organisational mindsets, beliefs and values. In doing so, workplaces are created where people thrive and flourish.

PPWD Compassionate Safety WebWorkshop

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">In this course, you&rsquo;ll gain a basic understanding of finance and accounting concepts to drive the success of your business.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course aims to demystify the accounting language over three hours so that you are in control of the financial performance of your business, helping you forecast for the future, evaluate your current efforts, and establish strategies to meet your goals.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Date</strong>: Wednesday 25th September 2024</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Time</strong>: 9:30am - 12:30pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Location</strong>: Online</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">For</strong>: Businesses based in North Essex (Braintree, Chelmsford, Colchester, Maldon, and Tendring)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost</strong>: Free</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">More about the course</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Even if you plan to hire an accountant, you still need to understand accounting information to make better, more informed decisions about your business. This webinar will give you the tools necessary to have a better understanding of what the professionals are saying down the line, so you can run your business better.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What it covers</strong>:</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Part 1</em></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Historical business finance measurement</li><li fr-original-style="" style="box-sizing: border-box;">The main performance measure - Profit &amp; Loss</li><li fr-original-style="" style="box-sizing: border-box;">The main valuation measure - Balance Sheet</li><li fr-original-style="" style="box-sizing: border-box;"> The importance of cash management and working capital</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Part 2</em></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How to apply this knowledge to business planning and targeting</li><li fr-original-style="" style="box-sizing: border-box;">Using the above measurement tools to help plan and forecast business performance, particularly Profit &amp; Loss and Cashflow and the key differences between them</li><li fr-original-style="" style="box-sizing: border-box;">Break even</li><li fr-original-style="" style="box-sizing: border-box;">Pricing methods</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who it is for</strong>:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course is aimed at a whole range of businesses from start-up founders to local business owners to corporates, and is geared to anyone without a finance or accounting background. Your business must be based in or shortly relocating to North Essex (either Braintree, Chelmsford, Colchester, Maldon, or Tendring).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who should attend</strong>:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Entrepreneurs</li><li fr-original-style="" style="box-sizing: border-box;">Micro business owners</li><li fr-original-style="" style="box-sizing: border-box;">Small business owners</li><li fr-original-style="" style="box-sizing: border-box;">Middle managers</li><li fr-original-style="" style="box-sizing: border-box;">Consultants</li><li fr-original-style="" style="box-sizing: border-box;">Coaches</li><li fr-original-style="" style="box-sizing: border-box;">E-commerce businesses</li><li fr-original-style="" style="box-sizing: border-box;">Digital marketers</li><li fr-original-style="" style="box-sizing: border-box;">Service based business owners</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Skills gained</strong>:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand basic financial documents used in business</li><li fr-original-style="" style="box-sizing: border-box;">Interpret the information in these documents, and use it to manage day-to-day business activity</li><li fr-original-style="" style="box-sizing: border-box;">Be more effective in their role</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">About the host</strong>:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Jim Fletcher ACMA GCMA</u></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Jim is a business manager with Let&#39;s Do Business Group and a dedicated business coach with 40 years&rsquo; commercial leadership experience. Drawing on his long career in the manufacturing and engineering sector, Jim provides tailored coaching, consultancy, non-executive directorship and project management services, across a full range of management, finance, sales &amp; marketing and operations functions.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This programme is delivered by the North Essex Economic Board (NEEB) in partnership with Let&#39;s Do Business Group.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Let&#39;s Do Business Group is undertaking this project jointly with the&nbsp;</strong></em><a href="https://neeb.org.uk/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://neeb.org.uk/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">North Essex Economic Board (NEEB)</strong></em></a><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">. The Board is a partnership of local authorities in the area: Braintree, Maldon, and Tendring district councils, Colchester Borough Council, Chelmsford City Council and Essex County Council.</strong></em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This project is funded by the UK Government through the UK Shared Prosperity Fund.</strong></em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The UK Shared Prosperity Fund is a central pillar of the UK government&#39;s Levelling Up agenda and provides &pound;2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit&nbsp;</strong></em><a href="https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus</strong></em></a></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Please click here to see our&nbsp;</strong><a href="https://backingessexbusiness.co.uk/privacy-policy" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://backingessexbusiness.co.uk/privacy-policy" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Privacy Policy</strong></a><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">. Please note that your details may be shared with the North Essex Economic Board who are funding this project.</strong></p>

In this course, you’ll gain a basic understanding of finance and accounting concepts to drive the success of your business.
This course aims to demystify the accounting language over three hours so that you are in control of the financial performance of your business, helping you forecast for the future, evaluate your current efforts, and establish strategies to meet your goals.
Date: Wednesday 25th September 2024
Time: 9:30am - 12:30pm
Location: Online
For: Businesses based in North Essex (Braintree, Chelmsford, Colchester, Maldon, and Tendring)
Cost: Free
More about the course
Even if you plan to hire an accountant, you still need to understand accounting information to make better, more informed decisions about your business. This webinar will give you the tools necessary to have a better understanding of what the professionals are saying down the line, so you can run your business better.
What it covers:
Part 1
Historical business finance measurement
The main performance measure - Profit & Loss
The main valuation measure - Balance Sheet
The importance of cash management and working capital
Part 2
How to apply this knowledge to business planning and targeting
Using the above measurement tools to help plan and forecast business performance, particularly Profit & Loss and Cashflow and the key differences between them
Break even
Pricing methods
Who it is for:
The course is aimed at a whole range of businesses from start-up founders to local business owners to corporates, and is geared to anyone without a finance or accounting background. Your business must be based in or shortly relocating to North Essex (either Braintree, Chelmsford, Colchester, Maldon, or Tendring).
Who should attend:
Entrepreneurs
Micro business owners
Small business owners
Middle managers
Consultants
Coaches
E-commerce businesses
Digital marketers
Service based business owners
Skills gained:
Understand basic financial documents used in business
Interpret the information in these documents, and use it to manage day-to-day business activity
Be more effective in their role
About the host:
Jim Fletcher ACMA GCMA
Jim is a business manager with Let's Do Business Group and a dedicated business coach with 40 years’ commercial leadership experience. Drawing on his long career in the manufacturing and engineering sector, Jim provides tailored coaching, consultancy, non-executive directorship and project management services, across a full range of management, finance, sales & marketing and operations functions.



This programme is delivered by the North Essex Economic Board (NEEB) in partnership with Let's Do Business Group.
Let's Do Business Group is undertaking this project jointly with the North Essex Economic Board (NEEB). The Board is a partnership of local authorities in the area: Braintree, Maldon, and Tendring district councils, Colchester Borough Council, Chelmsford City Council and Essex County Council.
This project is funded by the UK Government through the UK Shared Prosperity Fund.
The UK Shared Prosperity Fund is a central pillar of the UK government's Levelling Up agenda and provides £2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus
Please click here to see our Privacy Policy. Please note that your details may be shared with the North Essex Economic Board who are funding this project.

Let’s Do Business Group

This course aims to demystify the accounting language so that you are in control of the financial performance of your business, helping you forecast for the future, evaluate your current efforts, and establish strategies to meet your goals.

Finance for Non-Financial Entrepreneurs - North Essex

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITILÂ© 4 Foundation certification and who want to prepare for ITILÂ© 4 Foundation exam.</p>Overview<p>By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITILÂ© Practices, and the new Service Value Chain that incorporate the core of ITILÂ© version 4.</p><p>ITILÂ© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITILÂ© 4.  This course will earn you 21 PDUs. <br /><br /> <b>This class includes an exam voucher. </b></p></div><div id="course-pills-2"><h3>1 - ITIL 4 OVERVIEW</h3> <ul> <li>Introduction to ITIL</li> <li>Key Concepts of ITIL</li> </ul> <h3>2 - The ITIL Framework</h3> <ul> <li>The Four Dimensions of Service Management</li> <li>The ITIL Service Value System</li> </ul> <h3>3 - The ITIL Guiding Principles</h3> <ul> <li>Focus on Value</li> <li>Start Where You Are</li> <li>Progress Iteratively with Feedback</li> <li>Collaborate and Promote Visibility</li> <li>Think and Work Holistically</li> <li>Keep It Simple and Practical</li> <li>Optimize and Automate</li> </ul> <h3>4 - THE ITIL SERVICE VALUE SYSTEM (SVS)</h3> <ul> <li>Governance</li> <li>The Service Value Chain</li> <li>Continual Improvement</li> </ul> <h3>5 - Key ITIL Practices</h3> <ul> <li>Continual Improvement</li> <li>Service Level Management</li> <li>Change Control</li> <li>Incident Management</li> <li>Service Request Management</li> <li>Service Desk</li> <li>Problem Management</li> </ul> <h3>6 - Other ITIL Practices</h3> <ul> <li>General Management Practices</li> <li>Service Management Practices</li> <li>Technical Management Practices</li> </ul></div>

IT Service Management

ITIL

IT Certifications

IT (Information Technology)

International Trauma Life Support (ITLS)

Institute of Leadership & Management (ILM)

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">These short-courses are designed to provide a snapshot into the key areas of the language for a variety of levels. &nbsp;Designed to be self-contained; you will not be required to purchase textbooks or extra materials; everything you need will be provided, including access to my online learning materials. &nbsp;You will also receive the PowerPoint slides, the agenda for the following week &amp; any homework set after each class. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">I have designed all the slides myself for thee 10-week courses, as I wanted to use my 10+ years of experience to develop something different from the traditional &ldquo;here&rsquo;s a textbook&rdquo; approach that lots of evening classes use. &nbsp;This class is designed to get you speaking in a way that will propel you forward with your language skills in practical settings.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each learner is entitled to a <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">free 15-minute introduction session</strong> on Zoom so that we can get to know each other and assess your current level. &nbsp;I will also talk you through the controls on Zoom if you are not familiar with how to use it. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each course is comprised of 10 x 1 hour sessions. &nbsp;The groups will contain approximately 3-4 students (with an absolute maximum of 6 students) and are designed to encourage learners to strengthen their speaking skills in a relaxed, friendly atmosphere &amp; learn language skills in a social environment. &nbsp;If you miss a session, it may be possible to join another class running the same session at another time that week, or you can request receiving the learning materials via email. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The courses are designed to have practical application for travel &amp; learning for personal interest. &nbsp;I firmly believe having a grammar component is key for long-term success with learning a language, but I promise to break it down so that it isn&rsquo;t overwhelming!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When a 10-week course finishes, it will be followed by three weeks of optional revision classes. &nbsp;After this, you can simply choose to join the next level course, until you reach a level where you can join our conversation classes.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You may also like to consider a blended learning approach; group classes are friendlier for your budget than private one-to-one tuition, but top up any time with one of my <a href="http://www.pronouncelanguages.co.uk/online-lessons" target="" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">private lessons</a> to consolidate your learning, ask further questions, revisiting themes or investigate a topic of particular interest to you that may not be covered in the short course.  </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This second course from Pronounce Languages is designed for those who have already taken our Absolute Beginners course, or those who already have some existing knowledge of Spanish. &nbsp;It is strongly recommended that you discuss your level with your tutor before taking this course if you have not completed a class with us before.</p>

Pronounce Languages

Spanish

Language Teaching

Teaching Online

Online Education

An exciting 10-week course to build your Spanish skills from scratch.  Practical applications for travel & conversation.  Enlarge your vocabulary, improve your grammar in a pain-free, step-by-step way, working with a tutor with 10+ years' experience & a small group of learners.

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