Name: Emotional Intelligence Diploma - CPD Certified
Price: 139 GBP
Availability: InStock

Overview
★★ 24 Hour Limited Time Flash Sale ★★
Certificate in Business Essentials - Effective Communication at QLS Level 3
***Key Features of Certificate in Business Essentials - Effective Communication at QLS Level 3***
Free QLS Certificate
Free CPD PDF Certificate + Transcript
Unlock your potential with our Certificate in Business Essentials - Effective Communication. In today’s fast-paced business world, mastering Effective Communication is crucial. This course provides a unique blend of insights and techniques that will empower you to excel in any business environment. Effective Communication is more than just exchanging information; it's about understanding the emotion and intentions behind the information.
Effective Communication is the cornerstone of successful Business interactions. Our Certificate in Business Essentials - Effective Communication offers an in-depth exploration of communication strategies essential for thriving in a Business setting. You will learn how to convey your message clearly and effectively, whether in meetings, presentations, or everyday interactions. This course ensures that you can connect with your audience and articulate your thoughts with precision and confidence.
By enrolling in the Certificate in Business Essentials - Effective Communication, you will develop the skills needed to navigate the complexities of modern Business communication. From enhancing your verbal and non-verbal communication to mastering digital communication tools, this course covers all aspects crucial for your success. Strengthening your communication skills will not only enhance your professional relationships but also boost your career prospects, making you a valuable asset in any Business.
Facilities that you will receive after enrolling on The Certificate in Business Essentials - Effective Communication at QLS Level 3 course From Skill Up
Understand the principles of Effective Communication in Business.
Develop advanced verbal communication skills for Business settings.
Master non-verbal communication techniques.
Enhance your listening skills to improve Business interactions.
Learn to use digital communication tools effectively.
Improve your Business writing skills.
Gain confidence in public speaking and presentations.
Understand the role of emotional intelligence in communication.
Course Description
The Certificate in Business Essentials - Effective Communication is designed to provide you with the skills needed to excel in any Business environment. Effective Communication is vital for professional success, and this course covers all essential aspects. You will learn advanced communication strategies, including verbal, non-verbal, and digital communication techniques. The course will also enhance your Business writing skills, public speaking abilities, and emotional intelligence. By the end of this course, you will be well-equipped to handle any communication challenge in the Business world, making you a more effective and confident professional.
Certificates
Digital Certificate
This course comes with a free CPD Accredited PDF Copy certificate+ Transcript (according to the Learner's Choice). For additional courses, it costs £14.99 per copy.
Level 3 QLS Endorsed Hardcopy Certificate
Hard copy certificate - Included
Certificate delivery is Free for UK residents, whereas it costs £10 for international students as a delivery charge.
Note: Skill-up is a Janets-approved resale partner for Quality Licence Scheme Endorsed courses.
Hard Copy Certificate
Get CPD Accredited Hard Copy certificate for £19.99 per copy. The delivery fee for the Hard Copy certificate, however, is free for UK residents, whereas it costs £10 for international students as delivery charge.
Who is this course for?
This Certificate in Business Essentials - Effective Communication course is ideal for:
Aspiring Business professionals.
Managers seeking to improve their communication skills.
Team leaders who need to communicate effectively with their teams.
Individuals aiming to enhance their public speaking abilities.
Professionals looking to advance their Business writing skills.
Requirements
For this Diploma in Certificate in Business Essentials - Effective Communication course, you don't need any formal qualifications. Just need to have:
A strong interest in effective communication.
Commitment to completing the course.
Basic understanding of business environments.
Career path
Unlock diverse career opportunities with our Certificate in Business Essentials - Effective Communication course. Explore these lucrative paths:
Business Consultant: £30,000 - £50,000
Human Resources Manager: £35,000 - £55,000
Marketing Manager: £40,000 - £60,000
Sales Manager: £35,000 - £50,000
Customer Service Manager: £30,000 - £45,000
Project Manager: £40,000 - £65,000

Skill Up

Business Communication Skills

Business Communication

Communication Skills

Level 3 QLS Endorsed Diploma | 120 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support


Certificate in Business Essentials - Effective Communication at QLS Level 3


General Admission

<p><strong>Unlock Your Potential and Land Your Dream Job with Our </strong><strong>Customer Service Representative </strong><strong>Online Training Course!</strong></p> <p>If you've ever considered working as a Customer Service Representative but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Customer Service Representative course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today in this Customer Service Representative course to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p><strong>Courses included in this Customer Service Representative Bundle: </strong> </p> <ul> <li><strong>Course 01</strong>: Customer Service Assistant</li><li><strong>Course 02</strong>: CRM - Customer Relationship Management</li><li><strong>Course 03</strong>: Phone-Based Customer Service</li><li><strong>Course 04</strong>: Minute Taking Course</li><li><strong>Course 05</strong>: Office Skills and Administration</li><li><strong>Course 06</strong>: Career Development</li><li><strong>Course 07</strong>: CV Writing</li><li><strong>Course 08</strong>: Workplace Productivity</li><li><strong>Course 09</strong>: Line Management</li><li><strong>Course 10</strong>: Life Coaching and Career Counselling</li></ul> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive Customer Service Representative course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p>The Customer Service Representative course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Customer Service Representative. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Customer Service Representative course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        100 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Customer Service Representative training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Customer Service Representative training.</p> 
                        </div>

Training Express

Customer Service Representative Course

<p><strong>Unlock Your Potential and Land Your Dream Job with Our </strong><strong>Retail Customer Service </strong><strong>Online Training Course!</strong></p> <p>If you've ever considered working as a Retail Customer Service but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Retail Customer Service course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today in this Retail Customer Service course to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p><strong>Courses included in this Retail Customer Service Bundle: </strong></p> <ul> <li><strong>Course 01: </strong>Retail Customer Service - Level 3</li><li><strong>Course 02: </strong>Retail Management Diploma<strong><br /></strong></li><li><strong>Course 03: </strong>Retail Sales Assistant and Personal Shopper<strong><br /></strong></li><li><strong>Course 04: </strong>CRM - Customer Relationship Management<strong><br /></strong></li><li><strong>Course 05: </strong>Visual Merchandising Diploma<strong><br /></strong></li><li><strong>Course 06: </strong>Career Development<strong><br /></strong></li><li><strong>Course 07: </strong>CV Writing<strong><br /></strong></li><li><strong>Course 08: </strong>Workplace Productivity<strong><br /></strong></li><li><strong>Course 09: </strong>Line Management<strong><br /></strong></li><li><strong>Course 10: </strong>Life Coaching and Career Counselling</li></ul> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive Retail Customer Service course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p>The Retail Customer Service course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Retail Customer Service. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Retail Customer Service course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate. </p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        100 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Retail Customer Service training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Retail Customer Service training.</p> 
                        </div>

Retail Customer Service Course

<p><strong>Ready to elevate your customer service skills to the next level and carve out a successful career path?</strong> Introducing our Customer Service Diploma Level 3 with Complete Career Guide-an all-encompassing program designed to equip you with the expertise and knowledge needed to excel in the dynamic field of customer service.</p><p>Delve into modules covering essential topics such as understanding customer needs, mastering in-person and electronic service delivery, and effectively handling difficult situations. From establishing the right attitude to generating repeat business, each module is meticulously crafted to empower you with practical skills and strategies.</p><p>Additionally, benefit from a comprehensive career guide featuring courses aligned with Care Certificate Standards, including professional CV writing, communication skills training, career development, and more. Whether you're aiming to enhance your current role or pursue new opportunities, this course provides the tools and guidance to thrive in the competitive world of customer service. <strong>Are you ready to embark on this transformative journey?</strong></p><p><strong>________________________________________________________________________</strong></p><p><strong>Learning Outcomes: </strong></p><ul><li>Recognize the core values and mission of a business.</li><li>Cultivate a positive mindset for effective customer interactions.</li><li>Identify and address diverse customer requirements and concerns.</li><li>Implement strategies for fostering repeat business.</li><li>Enhance verbal and written communication techniques for customer service.</li><li>Acquire skills to recover difficult customers and know when to escalate.</li></ul><p><strong>________________________________________________________________________</strong></p><p><strong>Key Features:</strong></p><ul><li>CPD Certified Customer Service Diploma Level 3 With Complete Career Guide</li><li>10 Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong><strong>Course Curriculum:</strong></strong></p><ul><li><strong>Module 01:</strong> Who We Are and What We Do</li><li><strong>Module 02:</strong> Establishing Your Attitude</li><li><strong>Module 03:</strong> Identifying and Addressing Customer Needs</li><li><strong>Module 04:</strong> Generating Return Business</li><li><strong>Module 05:</strong> In-Person Customer Service</li><li><strong>Module 06:</strong> Giving Customer Service over the Phone</li><li><strong>Module 07:</strong> Providing Electronic Customer Service</li><li><strong>Module 08:</strong> Recovering Difficult Customers</li><li><strong>Module 09:</strong> Understanding When to Escalate</li><li><strong>Module 10:</strong> Communication Skills</li><li><strong>Module 11:</strong> To Do Lists</li><li><strong>Module 12:</strong> Organizing Your Inbox</li><li><strong>Module 13:</strong> Negotiation Techniques</li></ul><p><strong>________________________________________________________________________</strong></p><p><strong>Complete Career Guide for Customer Service Diploma Level 3 </strong><strong>(A to Z)</strong></p><p>List of career guide courses included in <strong>Customer Service Diploma Level 3 With Complete Career Guide:</strong></p><ul><li><strong>Course 01: Professional CV Writing and Job Searching</strong></li><li><strong>Course 02: Communication Skills Training</strong></li><li><strong>Course 03: Career Development Training</strong></li><li><strong>Course 04: Time Management</strong></li><li><strong>Course 05: Returning to Work Training</strong></li><li><strong>Course 06: Level 3 Diploma in Project Management</strong></li><li><strong>Course 07: Leadership Skills</strong></li><li><strong>Course 08: Body Language</strong></li><li><strong>Course 09: Interview and Recruitment</strong></li></ul><p><strong>Accreditation</strong></p><p>All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service .</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        100 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for:</p><ul><li>Individuals aspiring to excel in customer service roles.</li><li>Professionals seeking to enhance communication and problem-solving skills.</li><li>Those working in retail, hospitality, or service-oriented sectors.</li><li>Individuals aiming to improve their telephone and electronic customer service skills.</li><li>Anyone looking to develop negotiation techniques and organisational skills.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are:</p><ul><li>Customer Service Representative - £20K to 30K/year.</li><li>Call Centre Operator - £18K to 25K/year.</li><li>Retail Supervisor - £22K to 28K/year.</li><li>Sales Support Coordinator - £24K to 32K/year.</li><li>Administrative Assistant - £20K to 25K/year.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Customer Service Diploma Level 3 With Complete Career Guide Course

<p><strong>Unlock Your Potential and Land Your Dream Job with Our </strong><strong>Retail Advisor - Customer Service Excellence and Sales Techniques </strong><strong>Online Training Course!</strong></p> <p>If you've ever considered working as a Retail Advisor - Customer Service Excellence and Sales Techniques but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Retail Advisor - Customer Service Excellence and Sales Techniques course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today in this Retail Advisor - Customer Service Excellence and Sales Techniques course to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p><strong>Courses included in this Retail Advisor - Customer Service Excellence and Sales Techniques Bundle: </strong></p> <ul> <li>Course 01: Retail Management</li><li>Course 02: Retail Accountant</li><li>Course 03: Visual Merchandising Diploma</li><li>Course 04: Sales: Psychology of Customers</li><li>Course 05: Business Studies</li><li>Course 06: Career Development</li><li>Course 07: CV Writing</li><li>Course 08: Workplace Productivity</li><li>Course 09: Line Management</li><li>Course 10: Life Coaching and Career Counselling</li></ul> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive Retail Advisor - Customer Service Excellence and Sales Techniques course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p>The Retail Advisor - Customer Service Excellence and Sales Techniques course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Retail Advisor - Customer Service Excellence and Sales Techniques. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Retail Advisor - Customer Service Excellence and Sales Techniques course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        100 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Retail Advisor - Customer Service Excellence and Sales Techniques training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Retail Advisor - Customer Service Excellence and Sales Techniques training.</p> 
                        </div>

Retail Advisor - Customer Service Excellence and Sales Techniques Course

<p><strong>24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now!</strong></p><p>The fashion industry is a fast-paced and ever-changing field, which makes it an exciting and challenging area to work in. This Fashion Store Assistant bundle is designed to equip you with the essential knowledge and skills needed to succeed in the fashion retail industry. The bundle includes 11 courses that cover a range of topics from visual merchandising to fashion law, social media marketing to customer service, and much more.</p><p>The first course in the bundle is QLS-endorsed, and you will receive a QLS hardcopy certificate for free upon completion. The QLS hardcopy certificate is an industry-recognized credential that can help you stand out in a competitive job market. The rest of the courses are relevant and CPD-QS accredited, ensuring that you receive high-quality and up-to-date training.</p><p>With this bundle, you will learn how to create engaging visual displays, manage products effectively, provide excellent customer service, and develop marketing strategies to promote fashion brands. You will also learn about fashion law, personal branding, and fashion blogging, which will help you stay informed about the latest trends and regulations in the industry.</p><p>Enrol in this bundle today and take the first step towards a successful career in the fashion retail industry.</p><p><strong>This Fashion Store Assistant </strong><strong>Bundle Package includes:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Fashion Store Assistant at QLS Level 5</li></ul><p><strong>10 Premium Additional CPD QS Accredited Courses -</strong></p><ul><li><strong>Course 01: </strong>Visual Merchandising Diploma</li><li><strong>Course 02: </strong>Retail Management Skills</li><li><strong>Course 03:</strong> Understanding Retail Operations</li><li><strong>Course 04: </strong>Product Management</li><li><strong>Course 05:</strong> Customer Service Training</li><li><strong>Course 06:</strong> Sales and Marketing Coordinator</li><li><strong>Course 07:</strong> Fashion and Lifestyle Blogger Course</li><li><strong>Course 08:</strong> Fashion Law</li><li><strong>Course 09: </strong>Ultimate Social Media Marketing course</li><li><strong>Course 10: </strong>Diploma in Personal Branding</li></ul><p><strong>Why Prefer This Fashion Store Assistant </strong><strong>Bundle?</strong></p><ul><li>You will receive a completely free certificate from the Quality Licence Scheme</li><li>Option to purchase 10 additional certificates accredited by CPD</li><li>Get a free Student ID Card - (£10 postal charges will be applicable for international delivery)</li><li>Free assessments and immediate success results</li><li>24/7 Tutor Support</li></ul> <p><strong>After taking this Fashion Store Assistant </strong><strong>bundle courses, you will be able to learn:</strong></p><p>By completing this Fashion Store Assistant bundle, you will:</p><ul><li>Understand the principles of visual merchandising and how to create effective displays.</li><li>Develop retail management skills, including inventory management, sales tracking, and customer service.</li><li>Learn about retail operations and how to optimise processes to maximise profits.</li><li>Gain product management knowledge, including product development, pricing strategies, and supply chain management.</li><li>Learn how to provide excellent customer service and handle customer complaints effectively.</li><li>Develop sales and marketing skills, including social media marketing, email marketing, and content creation.</li><li>Gain an understanding of fashion law and the legal aspects of the industry.</li><li>Learn how to develop a personal brand and become a successful fashion and lifestyle blogger.</li></ul><p><strong>***Curriculum breakdown of Fashion Store Assistant</strong><strong>***</strong></p><ul><li><strong>Module 01:</strong> An Introduction to Personal Shopper</li><li><strong>Module 02: </strong>Planning and Analysis</li><li><strong>Module 03: </strong>Factors in Buying Clothes</li><li><strong>Module 04: </strong>Fashion and Trends</li><li><strong>Module 05:</strong> Communication and Protocol</li><li><strong>Module 06: </strong>Understanding Consumer Behaviour</li><li><strong>Module 07: </strong>Developing Relationship with Customer</li><li><strong>Module 08:</strong> Attracting Potential Customers</li><li><strong>Module 09: </strong>Product Sales</li><li><strong>Module 10: </strong>The Business Plan</li><li><strong>Module 11: </strong>The Business Marketing</li></ul><p><strong>How is the Fashion Store Assistant </strong><strong>Bundle Assessment Process?</strong></p><p>You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Fashion Store Assistant bundle is suitable for anyone who wants to pursue a career in the fashion retail industry, including:</p><ul><li>Retail sales associates who want to advance their careers.</li><li>Fashion merchandisers who want to expand their knowledge and skills.</li><li>Fashion bloggers who want to develop their personal brand.</li><li>Entrepreneurs who want to start their own fashion business.</li><li>Anyone interested in the fashion retail industry.</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Fashion store assistant - £18,000 - £22,000 per year</li><li>Retail sales associate - £17,000 - £21,000 per year</li><li>Visual merchandiser - £20,000 - £25,000 per year</li><li>Marketing coordinator - £23,000 - £27,000 per year</li><li>Social media manager - £25,000 - £30,000 per year</li><li>Fashion blogger - £20,000 - £25,000 per year</li><li>Personal stylist - £20,000 - £25,000 per year</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD QS Accredited Certificate </h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally.</p></div>
        <h4>CPD QS Accredited Certificate </h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>International students are subject to a £10 delivery fee for their orders, based on their location.</p></div>
        <h4>Diploma in Fashion Store Assistant at QLS Level 5</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Academy for Health and Fitness

Fashion Store Assistant Diploma - CPD Certified

<p><strong>24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now!<br />Get FREE 1 QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment.</strong></p><p>If you wish to gain a solid and compact knowledge of Blogging: Fashion and Lifestyle and boost yourself for your desired career, then take a step in the right direction with this industry-standard, comprehensive Bundle designed by professionals.</p><p>This bundle package includes 1 premium, <strong>The Quality Licence Scheme-endorsed </strong>course, 10 additional <strong>CPD accredited certificate </strong> courses, expert assistance, and a <strong>FREE courses assessment. </strong>Learn a range of in-demand technical skills to help you progress your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees.</p><p><strong>This Bundle Package includes:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Fashion and Lifestyle Blogger Training at QLS Level 5</li></ul><p><strong>10 Additional CPDQS Accredited Premium Courses -</strong></p><ul><li><strong>Course 01: </strong>Blogging Fundamentals</li><li><strong>Course 02: </strong>Creative Writing</li><li><strong>Course 03: </strong>Newspaper Journalism</li><li><strong>Course 04: </strong>Content Management Strategy</li><li><strong>Course 05: </strong>Proofreading &amp; Copyediting - CPD Accredited</li><li><strong>Course 06: </strong>Touch Typing Masterclass</li><li><strong>Course 07: </strong>Modern Copywriting Techniques</li><li><strong>Course 08: </strong>Revamp Your Closet</li><li><strong>Course 09: </strong>Social Media Marketing Strategy</li><li><strong>Course 10: </strong>Diploma in Creative Problem Solving</li></ul><p>Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace.</p><p>This premium online bundle course, named Fashion and Lifestyle Blogging, supports your professional growth with Quality Licence Scheme endorsement, as well as <strong>CPDQS </strong>accreditation. You'll be able to practice on your own time and at your speed while still gaining an endorsed certificate.</p><p>You'll get an unrivaled learning experience, as well as a<strong> free student ID card</strong>, which is included in the course price. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.</p><p>With this high-quality Blogging: Fashion and Lifestyle package, all students have access to dedicated tutor support and 24/7 customer service. Throughout the extensive syllabus of this package, you'll find the required assistance and also answers to all of your questions.</p><p>The course materials of Blogging: Fashion and Lifestyle are designed by experts and you can access these easily from any of your smartphones, laptops, PCs, tablets, etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors.</p><p><strong>Why Prefer this Blogging: Fashion and Lifestyle Bundle Course?</strong></p><ul><li>Upon successful completion of the bundle, you will receive a completely <strong> free certificate from the Quality Licence Scheme.</strong></li><li>Option to receive 10 additional certificates accredited by <strong>CPDQS</strong> to expand your knowledge.</li><li><strong>Student ID card</strong> with amazing discounts - completely for <strong> FREE</strong>! (£10 postal charge will be applicable for international delivery)</li><li>Our bundle's learning materials have engaging voiceover and visual elements for your convenience.</li><li>For a period of 12 months, you will have 24/7 access to all bundle course material.</li><li>Complete the bundle, at your own pace.</li><li>Each of our students gets full 24/7 tutor support</li><li>After completing our Bundle, you will receive efficient assessments and immediate results.</li></ul> <p>Start your learning journey straight away with this Blogging: Fashion and Lifestyle Bundle &amp; take a step toward a brighter future!</p><p><strong>*** Course Curriculum ***</strong></p><p><strong>Course 1: Diploma in Fashion and Lifestyle Blogger Training at QLS Level 5</strong></p><p><strong>Module 1: Introduction to Blogging</strong></p><ul><li>Blog</li><li>Fashion and Lifestyle Blogs</li><li>Why Start Blogging?</li><li>Daily Life</li></ul><p><strong>Module 2: Target Audience</strong></p><ul><li>Blog Target Audience</li><li>Finding Blog Target Audience</li><li>Creating Target Audience Persona</li></ul><p><strong>Module 3: Getting Started</strong></p><ul><li>Choosing a Platform</li><li>Choosing a Name</li><li>Design</li><li>Layout</li><li>Domain &amp; Hosting</li><li>Costing</li></ul><p><strong>Module 4: Writing for Bloggers</strong></p><ul><li>Writing Blogs</li><li>Scheduling</li><li>Adding Hyperlinks</li><li>Final Thoughts</li></ul><p><strong>Module 5: Content Development</strong></p><ul><li>Writing Your First Post</li><li>Engagement</li><li>Conformity &amp; Originality</li><li>Planning &amp; Scheduling</li><li>Content Calendars</li></ul><p><strong>Module 6: Photography &amp; Imagery</strong></p><ul><li>Imagery</li><li>Cameras</li><li>Shooting Your Photos</li><li>Editing</li><li>Storing &amp; Sharing Photos</li></ul><p><strong>Module 7: Staying Social</strong></p><ul><li>Importance of Staying Social</li><li>The Platforms</li><li>Do's &amp; Don'ts</li><li>Writing Your Social Bio</li><li>Social Media Strategies</li><li>Traffic &amp; Social Media Platform</li><li>Trend</li></ul><p><strong>Module 8: Working with Brands</strong></p><ul><li>First Steps</li><li>Keeping it Professional</li><li>Making the Right Impression</li><li>Ways of Working with Brands</li><li>Getting the Most Out of a Brand Relationship</li></ul><p><strong>Module 9: Networking</strong></p><ul><li>Your Brand</li><li>Blogger Meet-ups</li><li>Connecting in the Blogosphere</li><li>Social Media Shout Out/Mention</li><li>Important Growth for Your Blog</li></ul><p><strong>Module 10: Monetising Your Blog</strong></p><ul><li>Affiliate Marketing</li><li>Pay-Per-Click Advertising</li><li>Adding Brands to Your Site</li><li>Sponsorship</li><li>Modelling</li><li>Becoming a Full-Time Blogger</li><li>Financial responsibility</li></ul><p><strong>Module 11: Building a Brand</strong></p><ul><li>Brand Story</li><li>Branding Yourself</li><li>Becoming Business Minded</li><li>Timing</li><li>Consistency is key</li></ul><p><strong>Module 12: Growing as a Blogger</strong></p><ul><li>Educating Ownself</li><li>Pay for Traffic</li><li>Manage your Subscriptions</li><li>Setting Goals &amp; Moving Forward</li></ul><p><strong>Course 2: Blogging Fundamentals</strong></p><ul><li>Week 1 - Introduction to Building a Blog</li><li>Week 2 - Organization &amp; Mindset</li><li>Week 3 - Building Out the Core Structure of Your Blog</li><li>Week 4 - Leveraging Interviews for Success</li></ul><p><strong>Course 3: Creative Writing</strong></p><ul><li>Module 1: Introduction</li><li>Module 2: The Development of Creative Writing</li><li>Module 3: Novel Writing</li><li>Module 4: Writing Non-Fiction</li><li>Module 5: Creating Fictional Characters</li><li>Module 6: Writing Realistic Dialogue</li><li>Module 7: Writing Horrors, Thriller &amp; Murder Stories</li><li>Module 8: Writing for Children</li><li>Module 9: Writing Poetry</li><li>Module 10: Proposal Writing</li><li>Module 11: Critical Thinking</li><li>Module 12: Business Writing</li><li>Module 13: Other Writings</li><li>Module 14: Editing, Evaluating &amp; Getting Published</li></ul><p><strong>Course 4: Newspaper Journalism</strong></p><ul><li>Module 1: Introduction</li><li>Module 2: History &amp; Development of Newspaper Journalism</li><li>Module 3: Interviewing for Newspaper Journalism</li><li>Module 4: News Writing</li><li>Module 5: News Production</li><li>Module 6: News Reporting</li><li>Module 7: Writing Skills for Newspaper Journalists</li><li>Module 8: Newspaper Journalism law</li><li>Module 9: Court Reporting</li><li>Module 10: Journalism Ethics</li><li>Module 11: Niche Journalism</li><li>Module 12: Tips on Writing a Good Feature Story</li><li>Module 13: Health &amp; Safety for Journalists</li></ul><p><strong>Course 5: Content Management Strategy</strong></p><ul><li>Module 1: Introduction</li><li>Module 2: CMS</li><li>Module 3: Basics of Content Management Systems</li><li>Module 4: Content Strategy</li><li>Module 5: Content Marketing</li><li>Module 6: Content Marketing Tools &amp; Tactics</li><li>Module 7: Content Marketing Strategy</li></ul><p><strong>Course 6: Proofreading &amp; Copyediting</strong></p><ul><li>Module 1: Proofreading Basics</li><li>Module 2: Applying the Style Guide</li><li>Module 3: Spelling &amp; Grammar</li><li>Module 4: Proofreading on Paper</li><li>Module 5: Proofreading On-Screen</li><li>Module 6: Copy-Editing Basics</li><li>Module 7: The Use of Language</li><li>Module 8: Checking Accuracy &amp; Facts</li><li>Module 9: The Beginning &amp; The End</li><li>Module 10: Legal Checks</li><li>Module 11: Finding Work &amp; Developing Your Career</li></ul><p><strong>Course 7: Touch Typing Masterclass</strong></p><ul><li>Introduction</li><li>How to Set up Your Computer</li><li>How to type the letters F &amp; J</li><li>How to type the letters D &amp; K</li><li>How to type the letters S &amp; L</li><li>How to type the letter A &amp;; (semicolon)</li><li>How to type the letters E &amp; I</li><li>How to type the letters R &amp; U</li><li>How to type the letters T &amp; O</li><li>How to type CAPITAL letters</li><li>How to type the letter C &amp;, (Comma)</li><li>How to type the letters G &amp; H</li><li>How to type the letters N &amp; V</li><li>How to type the letters W &amp; M</li><li>How to type the letters Q &amp; P</li><li>How to type the letters B &amp; Y</li><li>How to type the letters Z &amp; X</li><li>How to type Colon &amp; Semicolon, Full Stop &amp; Comma</li><li>How to type Question Mark &amp; Exclamation Mark, Dash, Parentheses &amp; Quotation Marks</li></ul><p><strong>Course 8: Modern Copywriting Techniques</strong></p><ul><li>Screenwriting</li><li>Copywriting</li></ul><p><strong>Course 9: Revamp Your Closet</strong></p><ul><li>Module 1: An Overview</li><li>Module 2: Organisation of Closet</li><li>Module 3: Renovation of Closet</li><li>Module 4: Building &amp; Improvement of Closet</li><li>Module 5: Maximising, Budgeting &amp; Trading of Closet</li><li>Module 6: Professional &amp; Business Aspects of Closet Organising</li></ul><p><strong>Course 10: Social Media Marketing Strategy</strong></p><ul><li>The Rise of Social Media</li><li>Conducting Market Analysis</li><li>Auditing Social Media</li><li>Setting Goals &amp; Selecting Platforms</li><li>Creating the Social Media Policy</li><li>Integrating Marketing Strategies</li><li>Developing Effective Content</li><li>Understanding the Popular Platforms</li><li>Launching Successful Campaigns</li><li>Managing the Community</li><li>Providing Customer Service</li><li>Measuring, Analyzing &amp; Reporting</li><li>The Social Media Strategist Career</li></ul><p><strong>Course 11: Diploma in Creative Problem Solving</strong></p><ul><li>Module 1: Problem Solving Method</li><li>Module 2: Information Gathering</li><li>Module 3: Problem Definition</li><li>Module 4: Preparing for Brainstorming</li><li>Module 5&amp;6: Generating Solutions (I)&amp;(II)</li><li>Module 7: Analyzing Solutions</li><li>Module 8: Selecting a Solution</li><li>Module 9: Planning Your Next Steps</li><li>Module 10: Recording Lessons Learned</li></ul><p><strong>How is the Blogging: Fashion and Lifestyle Bundle Assessment Process?</strong></p><p>We offer an integrated assessment framework to make the process of evaluation &amp; accreditation for learners easier. After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, &amp; the score will be shown for your review. The passing score for each test will be set at 60%.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Is This Bundle Right for You?</strong></p><p>The Blogging: Fashion and Lifestyle package training is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! This package is also ideal for those who want to learn more about this subject in-depth and stay up to date with the latest details.</p><p>From the comfort of your own home, study the package and expand your professional skillset!</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>The Blogging: Fashion and Lifestyle Bundle has no formal entry criteria, and everyone is welcome to enrol! Anyone with a desire to learn is welcome to this course without hesitation.</p><p>All students must be over the age of 16 and have a passion for learning and literacy.</p><p>You can learn online using any internet-connected device, such as a computer, tablet, or smartphone. You can study whenever it's convenient for you and finish the bundle package at your own speed.</p>
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        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Studying the bundle is intended to assist you in obtaining the job of your dreams, or even the long-awaited promotion. With the support and guidance of our package, you will learn the important skills and knowledge you need to succeed in your professional life.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally.</p></div>
        <h4>CPD Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>International students are subject to a £10 delivery fee for their orders, based on their location.</p></div>
        <h4>Diploma in Fashion and Lifestyle Blogger Training at QLS Level 5</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Blogging: Fashion and Lifestyle - CPD Certified

Overseeing and Improving Customer Service Process Certification <br /><br />Business achievement relies upon consumer loyalty. A business may accept that it is doing admirably through expanding deals and benefits, however its consumer loyalty insights may recount an account of unrealised potential. In the event that your consumer loyalty appraisals are not in the higher section, your primary concern isn't pretty much as solid as it very well may be. This course shows that client care is an essential factor in business achievement and gives the educating to assist your workers with interfacing clients, with the most significant levels of administration and care. Better guidelines of client care bring about incredible consumer loyalty, which, thus, brings about client dedication, notoriety upgrade and expanded benefits. The course additionally covers the investigation and measurements of consumer loyalty, so it is reasonable not just for group pioneers and chiefs of client confronting staff yet in addition information examiners, work study staff and ranking directors, who need to set or comprehend the consumer loyalty picture for the business. <br /><br />What's Covered in the Course? <br /><br />Colleagues will cover the accompanying subjects in this course: <br /><br />Why great client care is so significant and useful, both for the client and the business; <br /><br />Step by step instructions to improve client assistance, utilizing input from clients in a successful way; <br /><br />The most effective method to gauge client faithfulness in an unmistakable manner, so it tends to be used to support the business; <br /><br />Step by step instructions to break down and improve the current client assistance cycles and methods, to support both the clients and the business; <br /><br />Why the nature of client care assumes a major part in the client's impression and experience of the business and how to accomplish a great assistance; <br /><br />Step by step instructions to deal with client assistance issues viably and with a positive goal for everybody included; <br /><br />Manners by which to reliably create and improve the client assistance measure; <br /><br />Why a client care structure is subject to criticism and checking of frameworks and cycles; <br /><br />What administration level arrangements are and how to create them, so they work for both the client and the business. <br /><br />What are the Benefits of the Course? <br /><br />This course has key advantages for staff who are associated with setting client care cycles and methodology, as follows: <br /><br />The most effective method to construct, execute and deal with a consumer loyalty structure; <br /><br />The powerful estimation of consumer loyalty; <br /><br />Instructing staff about the recognizable proof of upgrades in client support cycles and strategies; <br /><br />It is instructed in modules, can be concentrated deftly and is accessible on the web, open by any gadget with a web association; <br /><br />Full online help.

OnlineCoursesLearning.com

Managing and Improving Customer Service Process

<p>Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Land Management and Estate Agent mega bundle.</p><p>This 40 courses mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Land Management and Estate Agent bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area.</p><p>You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Land Management and Estate Agent bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector.</p><p><strong>This </strong><strong>Land Management and Estate Agent </strong><strong>Bundle consists of the following premium courses:</strong></p><ul><li>Course 01: Construction Industry Scheme (CIS)</li><li>Course 02: Property Development Diploma</li><li>Course 03: Public Housing Management</li><li>Course 04: Construction Management - Level 5 Diploma</li><li>Course 05: Building Surveyor</li><li>Course 06: Property Law</li><li>Course 07: Contracts Law UK</li><li>Course 08: Property Management Training</li><li>Course 09: Real Estate Investor Level 3</li><li>Course 10: Decision Making in High Stress</li><li>Course 11: Contract Management Training UK</li><li>Course 12: Property Business Training - Level 5</li><li>Course 13: Residential Property Sales</li><li>Course 14: Land Surveyor</li><li>Course 15: Cost Estimation for Multiplex Building with Xactimate</li><li>Course 16: UK Land Management Complete Training</li><li>Course 17: Public Speaking Skills - CPD Accredited</li><li>Course 18: Customer Service</li><li>Course 19: Document Control and Management</li><li>Course 20: Fundraising</li><li>Course 21: Environmental Law &amp; Impact Assessment</li><li>Course 22: Working at Height</li><li>Course 23: Effective Communication Skills for Technical People</li><li>Course 24: Leadership &amp; Management</li><li>Course 25: Leadership Styles</li><li>Course 26: Self Confidence &amp; Self Esteem Training</li><li>Course 27: Time Management Training</li><li>Course 28: Critical Thinking &amp; Problem Solving</li><li>Course 29: Creative Thinking and Innovation</li><li>Course 30: First Aid at Work</li></ul><p><strong>Moreover, this bundles include 10 career-focused courses:</strong></p><ul><li>Course 01: Career Development Plan Fundamentals</li><li>Course 02: CV Writing and Job Searching</li><li>Course 03: Interview Skills: Ace the Interview</li><li>Course 04: Video Job Interview for Job Seekers</li><li>Course 05: Create a Professional LinkedIn Profile</li><li>Course 06: Business English Perfection Course</li><li>Course 07: Networking Skills for Personal Success</li><li>Course 08: Boost Your Confidence and Self-Esteem</li><li>Course 09: Public Speaking Training</li><li>Course 10: Learn to Fight Procrastination</li></ul><p>Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today.</p><p><strong>Learning Outcomes</strong></p><p>This unique Land Management and Estate Agent mega bundle will help you to-</p><ul><li>Quench your thirst for knowledge</li><li>Be up-to-date about the latest advancements</li><li>Achieve your dream career goal in this sector</li><li>Know the applicable rules and regulations needed for a professional in this area</li><li>Acquire some valuable knowledge related to Land Management and Estate Agent to uplift your morale</li></ul><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes.</p><p><strong>Certificate:</strong></p><ul><li><strong>PDF Certificate: Free for all </strong><strong>40</strong><strong> courses</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        400 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Land Management and Estate Agent bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>The courses in this bundle has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This Land Management and Estate Agent bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Construction Industry Scheme (CIS)</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Apex Learning

UK Land Management and Estate Agent Complete guide

<p><strong>24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now!</strong></p><p>Emotional Intelligence is the key to unlocking the potential within ourselves and those around us. With this bundle of courses, you can take the first step towards developing your emotional intelligence and achieving success in your personal and professional life. The first course is QLS-endorsed and comes with a free hardcopy certificate, which is essential for job seekers and career professionals alike. The remaining ten courses are CPD-QS accredited and are guaranteed to provide you with the skills and knowledge you need to thrive.</p><p>In this course, you will learn how to manage your emotions, communicate effectively, and build strong relationships. You will also gain valuable insights into human behaviour, mental health, and conflict resolution. With the help of our expert instructors, you will develop the emotional intelligence you need to succeed in any situation.</p><p>Enrol now and take the first step towards a brighter future.</p><p><strong>This </strong><strong>Emotional Intelligence</strong><strong> Bundle Package includes:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Emotional Intelligence and Human Behaviour at QLS Level 5</li></ul><p><strong>10 Premium Additional CPD QS Accredited Courses -</strong></p><ul><li><strong>Course 01:</strong> Mindfulness &amp; Emotional Intelligence Training</li><li><strong>Course 02:</strong> Mental Health Awareness Course</li><li><strong>Course 03:</strong> Career Coaching</li><li><strong>Course 04:</strong> Counselling Skills Training</li><li><strong>Course 05:</strong> Leadership and People Management Diploma</li><li><strong>Course 06:</strong> Workplace Team Networking Diploma</li><li><strong>Course 07:</strong> Personal Development Masterclass</li><li><strong>Course 08:</strong> Developing Interpersonal Skills Course</li><li><strong>Course 09:</strong> Conflict Management Training</li><li><strong>Course 10:</strong> Self-Help Psychology: Mental Freedom</li></ul><p><strong>Why Prefer This </strong><strong>Emotional Intelligence</strong><strong> Bundle?</strong></p><ul><li>You will receive a completely free certificate from the Quality Licence Scheme</li><li>Option to purchase 10 additional certificates accredited by CPD</li><li>Get a free Student ID Card - (£10 postal charges will be applicable for international delivery)</li><li>Free assessments and immediate success results</li><li>24/7 Tutor Support</li></ul> <p><strong>After taking this </strong><strong>Emotional Intelligence</strong><strong> bundle courses, you will be able to learn:</strong></p><ul><li>Understand the importance of emotional intelligence in personal and professional settings.</li><li>Develop mindfulness techniques to improve emotional intelligence.</li><li>Recognize and manage emotions in yourself and others.</li><li>Communicate effectively in a variety of situations.</li><li>Build and maintain strong relationships.</li><li>Identify and manage stress and anxiety.</li><li>Resolve conflicts and find mutually beneficial solutions.</li></ul><p><strong>***Curriculum breakdown of </strong><strong>Emotional Intelligence and Human Behaviour</strong><strong>***</strong></p><ul><li><strong>Module 01:</strong> Human Behaviour and Basic Psychological Process</li><li><strong>Module 02: </strong>Evolutionary Perspective of Human Behaviour</li><li><strong>Module 03:</strong> Human Intelligence</li><li><strong>Module 04:</strong> Intelligence Test and Variations in Intelligence</li><li><strong>Module 05: </strong>Intelligence Test and Variations in Intelligence</li><li><strong>Module 06: </strong>Language and Communication</li><li><strong>Module 07: </strong>Introduction to Emotion</li><li><strong>Module 08: </strong>Emotion Influences Cognition</li><li><strong>Module 09: </strong>Stress, Anger and Conflict</li><li><strong>Module 10: </strong>Emotional Intelligence</li><li><strong>Module 11:</strong> Self-Leadership</li><li><strong>Module 12: </strong>Neuro-Linguistic Programming (NLP)</li></ul><p><strong>How is the Emotional Intelligence Bundle Assessment Process?</strong></p><p>You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is perfect for anyone looking to improve their emotional intelligence, whether you are a student, a working professional, or simply someone looking to improve your personal relationships. This course is also ideal for:</p><ul><li>Individuals looking to improve their mental health and wellbeing</li><li>Managers seeking to develop their leadership and people management skills</li><li>Counsellors and therapists looking to expand their skill set</li><li>Job seekers looking to stand out in a competitive job market</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This bundle will give you an edge in various professions such as:</p><ul><li>Leadership and Management - £45,000 per annum</li><li>Counselling and Therapy - £30,000 per annum</li><li>Human Resources - £30,000 per annum</li><li>Customer Service - £22,000 per annum</li><li>Sales and Marketing - £25,000 per annum</li><li>Teaching and Education - £24,000 per annum</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD QS Accredited Certificate </h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally.</p></div>
        <h4>CPD QS Accredited Certificate </h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>International students are subject to a £10 delivery fee for their orders, based on their location.</p></div>
        <h4>Diploma in Emotional Intelligence and Human Behaviour at QLS Level 5</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Emotional Intelligence Diploma - CPD Certified

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations.</p><p></p><p></p><p>This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations. This course may contain a 1-day Applied Workshop. This workshop will allow you to practice your Functional Consultant skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.</p><p></p>Prerequisites<p></p><p></p><ul> <li>Experience as an IT professional or student</li> <li>Working knowledge of Microsoft Power Platform and its key components</li> <li>Knowledge of Microsoft Dataverse (or general data modeling) and security concepts</li></ul><p></p><p></p></div><div id="course-pills-2"><h3>1 - Describe the business value of the Microsoft Power Platform</h3> <ul> <li>Explore Microsoft Power Platform</li> <li>Describe the business value of the Power Platform</li> <li>Explore connectors and Microsoft Dataverse</li> <li>Describe how Power Platform works with Microsoft 365 apps and services</li> <li>Explore how Power Platform works with Microsoft Teams</li> <li>Describe how Power Platform works  with Microsoft Dynamics 365 apps</li> <li>Describe how Power Platform solutions consume Microsoft Azure services </li> <li>Explore how Microsoft Power Platform apps work together </li> <li>Use Artificial Intelligence to increase productivity</li> </ul> <h3>2 - Core components of Power Pages</h3> <ul> <li>Get started with Power Pages</li> <li>Core tools and components of Power Pages</li> <li>Overview of Power Pages security</li> <li>Overview of Power Pages extensibility</li> </ul> <h3>3 - Explore Power Pages templates</h3> <ul> <li>Site design templates</li> <li>Scenario-based templates</li> <li>Dynamics 365 Power Pages site templates</li> </ul> <h3>4 - Explore Power Pages design studio</h3> <ul> <li>Work with pages</li> <li>Page components</li> <li>Site styling and templates</li> </ul> <h3>5 - Explore Power Pages design studio data and security features</h3> <ul> <li>Data workspace in Power Pages design studio</li> <li>Power Pages security features</li> </ul> <h3>6 - Introduction to Power Pages administration</h3> <ul> <li>Power Pages administrative tools</li> <li>Set up workspace in Power Pages design studio</li> </ul> <h3>7 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>8 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>9 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>10 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>11 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>12 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>13 - Create and manage workspaces in Power BI</h3> <ul> <li>Distribute a report or dashboard</li> <li>Monitor usage and performance</li> <li>Recommend a development life cycle strategy</li> <li>Troubleshoot data by viewing its lineage</li> <li>Configure data protection</li> </ul> <h3>14 - Manage semantic models in Power BI</h3> <ul> <li>Use a Power BI gateway to connect to on-premises data sources</li> <li>Configure a semantic model scheduled refresh</li> <li>Configure incremental refresh settings</li> <li>Manage and promote semantic models</li> <li>Troubleshoot service connectivity</li> <li>Boost performance with query caching (Premium)</li> </ul> <h3>15 - Create dashboards in Power BI</h3> <ul> <li>Configure data alerts</li> <li>Explore data by asking questions</li> <li>Review Quick insights</li> <li>Add a dashboard theme</li> <li>Pin a live report page to a dashboard</li> <li>Configure a real-time dashboard</li> <li>Set mobile view</li> </ul> <h3>16 - Implement row-level security</h3> <ul> <li>Configure row-level security with the static method</li> <li>Configure row-level security with the dynamic method</li> </ul> <h3>17 - Create tables in Dataverse</h3> <ul> <li>Table characteristics</li> <li>Table relationships</li> <li>Dataverse logic and security</li> <li>Dataverse auditing</li> <li>Dual-write vs. virtual tables</li> </ul> <h3>18 - Manage tables in Dataverse</h3> <ul> <li>Identify tables and table types in Dataverse</li> <li>Create a custom table</li> <li>Enable attachments within a table</li> <li>Licensing requirements for each table type</li> </ul> <h3>19 - Create and manage columns within a table in Dataverse</h3> <ul> <li>Define columns in Microsoft Dataverse</li> <li>Column types in Microsoft Dataverse</li> <li>Add a column to a table</li> <li>Create a primary name column</li> <li>Restrictions that apply to columns in a table</li> <li>Create an auto numbering column</li> <li>Create an alternate key</li> </ul> <h3>20 - Create a relationship between tables in Dataverse</h3> <ul> <li>Relate one or more tables - Introduction</li> <li>Relationship types that are available in Microsoft Dataverse</li> <li>Create a one-to-many relationship between tables</li> <li>Create a many-to-many relationship between tables</li> <li>Edit or delete relationships</li> </ul> <h3>21 - Working with choices in Dataverse</h3> <ul> <li>Define choice column</li> <li>Standard choices column</li> </ul> <h3>22 - Get started with security roles in Dataverse</h3> <ul> <li>Understand environment roles</li> <li>Adding or disabling an environment user</li> <li>Understand security concepts in Dataverse</li> <li>Understand user security roles and security role defaults</li> <li>Check the roles that a user belongs to</li> <li>Configure Dataverse teams for security</li> <li>Configure Dataverse group teams for security</li> </ul> <h3>23 - Use administration options for Dataverse</h3> <ul> <li>Use Microsoft Power Platform Admin Center portal</li> <li>Tenant storage capacity</li> <li>Advanced Customization options in Power Apps Portal</li> <li>Enable and disable auditing</li> </ul> <h3>24 - Manage Dynamics 365 model-driven app settings and security</h3> <ul> <li>Configure role-based security</li> <li>Manage teams and business units</li> <li>Explore settings and customizations</li> </ul> <h3>25 - Introduction to Microsoft Power Platform security and governance</h3> <ul> <li>Identify Microsoft Power Platform environments</li> <li>Data Loss Prevention policies</li> <li>Microsoft Power Platform Center of Excellence Starter Kit</li> </ul> <h3>26 - Get started with model-driven apps in Power Apps</h3> <ul> <li>Introducing model-driven apps</li> <li>Components of model-driven apps</li> <li>Design model-driven apps</li> <li>Incorporate business process flows</li> </ul> <h3>27 - Configure forms, charts, and dashboards in model-driven apps</h3> <ul> <li>Forms overview</li> <li>Form elements</li> <li>Configure multiple forms</li> <li>Use specialized form components</li> <li>Configure views overview</li> <li>Configure grids</li> <li>Create and edit views</li> <li>Configure charts overview</li> <li>Dashboards overview</li> <li>Use interactive streams and tiles</li> </ul> <h3>28 - Get started with Power Apps canvas apps</h3> <ul> <li>Power Apps building blocks</li> <li>Ways to build Power Apps</li> <li>Power Apps related technologies</li> <li>Additional Power Apps related technologies</li> <li>Designing a Power Apps app</li> </ul> <h3>29 - Connect to other data in a Power Apps canvas app</h3> <ul> <li>Overview of the different data sources</li> <li>Work with action-based data sources</li> <li>Power Automate is a companion to Power Apps</li> </ul> <h3>30 - How to build the UI in a canvas app in Power Apps</h3> <ul> <li>Use themes to quickly change the appearance of your app</li> <li>Branding a control</li> <li>Icons</li> <li>Images</li> <li>Personalization</li> <li>Using the tablet or phone form factors</li> </ul> <h3>31 - Manage apps in Power Apps</h3> <ul> <li>Power Apps review</li> </ul> <h3>32 - Build your first app with Power Apps and Dataverse for Teams</h3> <ul> <li>Create your first app with the hero template</li> <li>Customize your app with Power Apps Studio</li> <li>Publish your app</li> <li>Install template apps</li> </ul> <h3>33 - Access Dataverse in Power Pages websites</h3> <ul> <li>Use lists to display multiple Dataverse records</li> <li>Use forms to interact with Dataverse data</li> </ul> <h3>34 - Authentication and user management in Power Pages</h3> <ul> <li>Power Pages authentication settings</li> <li>User registration in Power Pages</li> <li>Authentication management for Power Pages users</li> <li>Power Pages authentication providers</li> </ul> <h3>35 - Power Pages maintenance and troubleshooting</h3> <ul> <li>Power Pages website maintenance</li> <li>Power Pages website troubleshooting</li> </ul> <h3>36 - Define and create business rules in Dataverse</h3> <ul> <li>Define business rules - Introduction</li> <li>Define the components of a business rule</li> <li>Create a business rule</li> </ul> <h3>37 - Get started with Power Automate</h3> <ul> <li>Introducing Power Automate</li> <li>Troubleshoot flows</li> </ul> <h3>38 - Use the Admin center to manage environments and data policies in Power Automate</h3> <ul> <li>Administer flows</li> <li>Export and import flows</li> <li>Learn how to distribute button flows</li> </ul> <h3>39 - Use Dataverse triggers and actions in Power Automate</h3> <ul> <li>Dataverse triggers</li> <li>Query data</li> <li>Create, update, delete, and relate actions</li> </ul> <h3>40 - Extend Dataverse with Power Automate</h3> <ul> <li>Set up a flow and configure its trigger</li> <li>Email Dataverse record</li> <li>Add to-do items</li> <li>Test and run your flow</li> </ul> <h3>41 - Introduction to expressions in Power Automate</h3> <ul> <li>Get started with expressions</li> <li>Notes make things easier</li> <li>Types of functions</li> <li>Write complex expressions</li> </ul> <h3>42 - Build your first Power Automate for desktop flow</h3> <ul> <li>Set up the environment</li> <li>Explore Power Automate for desktop</li> <li>Create your first Power Automate for desktop flow</li> <li>Record Power Automate for desktop actions</li> <li>Edit and test recorded actions</li> </ul> <h3>43 - Run a Power Automate for desktop flow in unattended mode</h3> <ul> <li>Set up an unattended desktop flow</li> <li>Create a new cloud flow that calls an existing flow in unattended mode</li> <li>Perform a test run</li> <li>Best practices</li> </ul> <h3>44 - Optimize your business process with process advisor</h3> <ul> <li>Get familiar with process advisor</li> <li>Create your first recording</li> <li>Edit recordings and group actions</li> <li>Analyze recordings and interpret results</li> <li>Automation recommendations</li> </ul> <h3>45 - Get started with Microsoft Copilot Studio bots</h3> <ul> <li>Get started working with environments</li> <li>Create bots and work with the Microsoft Copilot Studio interface</li> <li>Create topics</li> <li>Test bots</li> <li>Publish bots and analyze performance</li> </ul> <h3>46 - Enhance Microsoft Copilot Studio bots</h3> <ul> <li>Use Power Automate to add actions</li> <li>Transfer conversations to agents by using Omnichannel for Customer Service</li> <li>Create topics for existing support content</li> <li>Analyze bot performance</li> </ul> <h3>47 - Manage topics in Microsoft Copilot Studio</h3> <ul> <li>Work with bot topics</li> <li>Branch a topic</li> <li>Create topics for existing support content</li> <li>Work with system fallback topics</li> <li>Manage topics</li> </ul> <h3>48 - Manage Power Virtual Agents</h3> <ul> <li>Environments in Microsoft Copilot Studio</li> <li>Bot topics permissions</li> <li>Bot entities and flow permissions</li> <li>Monitor and diagnose</li> <li>Administer and manage</li> <li>Export and import bots</li> <li>Authentication</li> </ul> <h3>49 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>50 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>51 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>52 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>53 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>54 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>55 - Manage solutions in Power Apps and Power Automate</h3> <ul> <li>Add and remove apps, flows, and entities in a solution</li> <li>Edit a solution-aware app, flow, and table</li> <li>Build and deploy a complex solution with flows, apps, and entities</li> <li>Automate solution management</li> </ul> <h3>56 - Load/export data and create data views in Dataverse</h3> <ul> <li>View data in a table</li> <li>Create or edit views of data in a table</li> <li>Load data into a table</li> <li>Export data from a table</li> <li>Add, update, or delete data in a table by using Excel</li> <li>Import data using Power Query</li> <li>Generate a new dataflow from an Excel Template</li> <li>Dataflow and Azure integration</li> </ul> <h3>57 - Get started with AI Builder</h3> <ul> <li>Choose an AI capability</li> <li>Create your first model</li> <li>Ways to use your models</li> </ul> <h3>58 - Manage models in AI Builder</h3> <ul> <li>Model lifecycle</li> <li>Manage model versions</li> <li>Share your models</li> </ul> <h3>59 - Use AI Builder in Power Automate</h3> <ul> <li>AI Builder in Power Automate saves time</li> <li>Advanced usage of AI Builder in Power Automate</li> </ul> <h3>60 - Functional Consultant skills</h3> <ul> <li>Create entity relationship diagrams</li> <li>Create and document mock-ups</li> <li>Document functional requirements and artifacts</li> <li>Complete fit-gap analysis</li> <li>Discuss stakeholder management responsibilities</li> <li>Understand industry accelerators</li> <li>Define Application Lifecycle Management</li> <li>Participate in testing</li> <li>Evaluate options</li> <li>Define connectors</li> <li>Understand Power Apps component framework</li> </ul> <h3>61 - Solution Architect series: Plan application lifecycle management for Power Platform</h3> <ul> <li>Key considerations for ALM</li> <li>Solutions</li> <li>Configuration and reference data</li> <li>Release process</li> <li>ALM with Azure DevOps</li> </ul></div>

Nexus Human

Microsoft Power Apps

Power Apps

Microsoft Power BI

Microsoft Power Platform

Microsoft AZ-104

Microsoft AZ-303

PL-200T00 Microsoft Power Platform Functional Consultant

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this course, you will&hellip;</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn what is Real Estate and why it is different from other asset classes</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get to grips with the overall size and structure of the UK Real Estate Market</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn and analyse the links between the different parts of the property market</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand who works in the Real Estate Market, their qualifications and their job descriptions</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc&hellip;</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to read a real estate market report</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how current affairs, politics and economics affects Real Estate Investment</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will benefit from this course?</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Employees who interacts with Real Estate Firms</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recent non-cognate Graduates interested in entering the field of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline</strong></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Morning</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate or Property?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">What is Real Estate - Physical characteristics &amp; Investment characteristics</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Why buy Real Estate?</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How big is the UK Real Estate market? - Total size and size of various sub sectors</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Key Real Estate Market Locations, Sale Prices and Rents</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market &amp; How the four markets interact and make money</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to calculate Sale Price and Real Estate Returns</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to read a Real Estate market report</li><li value="9" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Afternoon</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Who works in Real Estate and what do they do?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations &amp; Typical career paths</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle &amp; The Development lifecycle</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Companies&rsquo; - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity &amp; Related industries</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Networks</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The future of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Included in the Course</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">CPD Accredited Certificate</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course Files</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">E - s.musgrave@bayfieldtraining.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T - 01223 517851</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a></p>



A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.


On this course, you will…
Learn what is Real Estate and why it is different from other asset classes
Get to grips with the overall size and structure of the UK Real Estate Market
Learn and analyse the links between the different parts of the property market
Understand who works in the Real Estate Market, their qualifications and their job descriptions
Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc…
Learn how to read a real estate market report
Understand how current affairs, politics and economics affects Real Estate Investment
Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector


Who will benefit from this course?
Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies
Customer Service Employees who interacts with Real Estate Firms
Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector
Recent non-cognate Graduates interested in entering the field of Real Estate


Course Outline
Morning
Real Estate or Property?
What is Real Estate - Physical characteristics & Investment characteristics
Why buy Real Estate?
How big is the UK Real Estate market? - Total size and size of various sub sectors
Key Real Estate Market Locations, Sale Prices and Rents
The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market & How the four markets interact and make money
How to calculate Sale Price and Real Estate Returns
How to read a Real Estate market report
How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?


Afternoon
Who works in Real Estate and what do they do?
Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations & Typical career paths
Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle & The Development lifecycle
Real Estate Companies’ - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity & Related industries
Real Estate Networks
The future of Real Estate


Included in the Course
CPD Accredited Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Professional Development

Continuous Professional Development (CPD)

 This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. 

An Introduction to Real Estate (Foundational Level)

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p><span>People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.</span></p><p></p>Overview<p></p><p><span>Describe the customer engagement apps and what they have in common</span></p><br /><p><span>Describe the standard marketing processes and how Dynamics 365 Marketing addresses them</span></p><br /><p><span>Describe Dynamics 365 Marketing features and capabilities</span></p><br /><p><span>Describe additional marketing apps</span></p><br /><p><span>Describe the standard sales processes and how Dynamics 365 Sales addresses them</span></p><br /><p><span>Describe Dynamics 365 Sales capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them</span></p><br /><p><span>Describe Dynamics Customer Service capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard field service business processes and how Dynamics 365 Field Service addresses</span></p><br /><p><span>Describe how to generate Work Orders</span></p><br /><p><span>Describe the scheduling capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the inventory management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the asset management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations</span></p><br /><p><span>Describe the sales capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the project management capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the resource utilization capabilities of Dynamics 365 Project Operations</span></p><p></p><p>This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.</p></div><div id="course-pills-2"><h4>Learn the Fundamentals of Dynamics 365 Marketing</h4><ul><li>Get introduced to the Dynamics 365 customer engagement apps</li><li>Examine Dynamics 365 Marketing</li><li>Describe Dynamics 365 Marketing capabilities</li><li>Review Additional Marketing Apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Sales</h4><ul><li>Explore Dynamics 365 Sales</li><li>Manage the sales lifecycle with Dynamics 365 Sales</li><li>Review additional sales apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Customer Service</h4><ul><li>Examine Dynamics 365 Customer Service</li><li>Describe Dynamics Customer Service capabilities</li><li>Review additional customer service apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Field Service</h4><ul><li>Examine Dynamics Field Service</li><li>Generate Work Orders in Dynamics 365 Field Service</li><li>Describe the scheduling capabilities of Dynamics 365 Field Service</li><li>Examine the inventory management capabilities of Dynamics 365 Field Service</li><li>Review the asset management capabilities of Dynamics 365 Field Service</li></ul><h4>Learn the Fundamentals of Dynamics 365 Project Operations (CRM)</h4><ul><li>Examine Dynamics 365 Project Operations</li><li>Describe the sales capabilities of Dynamics 365 Project Operations</li><li>Plan projects with Dynamics 365 Project Operations</li><li>Review the resource utilization capabilities of Dynamics 365 Project Operations</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Online Course Marketing

Microsoft 365

Microsoft AZ-900

Microsoft AZ-700

Microsoft Dynamics

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.</p>Overview<p>Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations</p><p></p><p>This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Customer Care

Customer Service

Service Design Courses (SDC)

Professional Skills Course (PSC)

Trainers Course

Providing Outstanding Customer Service

<h4>Overview</h4>
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							</p><p>Many hospitals and clinics will use a smile, âcustomer serviceâ and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need.</p>

<p>At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.</p>
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GBA Corporate

Medical

Medical Tourism

Online

Supply Chain and Logistics Management

<h4>Overview</h4>
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							</p><p><strong>By the end of the course, delegates will have:</strong></p>

<p> </p>

<ul>
	<li>Identify and prioritise key accounts</li>
	<li>Increasing business revenue through effective CRM</li>
	<li>The importance of client care in the business environment</li>
	<li>Contribution of Customer care towards to quality service</li>
	<li>Understand the benefits of high-level CRM and the part it plays in client retention</li>
	<li>Understanding the service excellence and its strengths</li>
	<li>Necessary attitudes for inspiring customer service</li>
	<li>Develop the important skills necessary for an effective Customer Relationship Manager</li>
	<li>Building rapport and creating strong working relationships</li>
	<li>Effective Communication between the clients</li>
	<li>Understanding the importance of interpersonal contact and behaviour </li>
</ul>
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