IOMH - Institute of Mental Health

Nursing Diploma

Mental Health Nursing

General Admission

<h2>Service Mindset</h2><p>Giving service isn't enough these days. People expect - and deserve - consistent and high-quality service. If they don't get it, they may go elsewhere - and generate negative publicity for your organisation. This interactive virtual session is focused on changing mindsets and behaviours so that participants meet and exceed the expectations of their customers (internal or external). They will learn valuable techniques for providing excellent service, handling difficult or dissatisfied customers effectively and, where appropriate, identifying up-sell opportunities along the way. They will explore their own mindset and how to reframe thoughts to feel more positive.</p><h3>Learning objectives</h3><ul><li>Appreciate the impact great service has on the business</li><li>Learn how to connect with a customer effectively</li><li>Recognise the importance of taking ownership for the customer's experience</li><li>Have techniques for dealing with different customers - including dissatisfied customers</li><li>Know how to end a customer interaction with a smile</li></ul><section>
                    <h3>Welcome, agenda, developing a service mindset</h3><p>Group discussion to explore the different experiences people have had of service, good and bad. The difference between internal and external customers. We all have customers. The customer service chain and how poor service can affect the business. How to develop a service mindset. Welcome, agenda and objectives.</p><h3>Presenting yourself and the organisation</h3><p>Giving a strong first impression if dealing with internal customers. The importance of rapport and connection, how to maintain this with internal or external customers. Building relationships.</p><h3>Understanding the customer's need</h3><p>Questions to ask to gain clarity - effective ways of gently probing. Open v closed questions and when to use them. How to use the questioning funnel. The power of using the word 'and' to lead the customer gently through requests for information. Using sweeper questions: 'Is there anything else it would be useful for me to know?' Pairs activity with scenarios and peer feedback.</p><h3>Taking ownership and solving their problems</h3><p>Although some customers just want the opportunity to speak and be listened to, most people get in touch because they want a problem solving. In a group sharing session using microphone with company-specific examples, participants discuss what solutions they could offer to each customer's problem from what's available. How to describe the solution in a way that's simple to understand and appealing to them and refer back to the customer's needs to gain agreement to what you're proposing. Volunteers from the session practise communicating the group's preferred solution.</p><h3>Handling challenging customers</h3><p>Group sharing session to discuss the situations they find challenging with clients/customers and recommendations from peers and trainer for how to handle them.</p><h3>Action plans and next steps</h3><p>Participants reflect on their next steps and how they will implement their learning in the workplace. What can they each do to leave their customers with a smile? Each person makes a commitment for what they will do differently in a group whiteboard which can be circulated to participants following the session as a reminder of their actions.</p><h3>Close</h3>


                </section>

Maximum Performance

Service Mindset

<h2>Managing Expectations</h2><p>A lot of us remember being told to &amp;'under-promise and over-deliver', but in reality it can be easy to try to please by making promises that we struggle to keep. Whether it's down to us, or factors outside our control, sometimes whatever the reason we simply can't deliver and this is why it's important to manage expectations from the start. Tackling some of the mindset issues, like &amp;'no news is good news', participants explore the stages of projects and how to set clear expectations from the start, how to keep people updated and how to deliver bad news if needed.</p><h3>Learning objectives</h3><ul><li>Understand the importance of managing expectations in your role</li><li>How to plan effectively to identify problems</li><li>Delivering updates in a timely way and giving estimates</li><li>Giving bad news if necessary, pushing back and saying &amp;'no' where appropriate</li></ul><section>
                    <h3>Welcome, agenda, overview</h3><p>What are some of the experiences you've had where your expectations haven't been met? It happens in most areas of life. A film isn't as good as the reviews, food isn't as appetising as the adverts and a theme park isn't the day of excitement we expected. Often these things are still good, but by falling short we become dissatisfied. Agenda, objectives.</p><h3>Scoping and goal-setting</h3><p>Understanding your client's goals, whether that's an internal client (eg, a colleague, or your own manager) or an external customer. Clear scoping using effective questioning. Ensuring you clarify these goals and summarise them back in writing using clear language. Making the key deliverables clear. Demo with trainer.</p><h3>Over-delivering</h3><p>Wayne Dyer said, &amp;'it's never crowded along the extra mile'. Finding ways to &amp;'hug' the client and to over-deliver are useful for working relationships and client satisfaction. Participants briefly reflect on opportunities they have to do this.</p><h3>Saying &amp;'no' and delivering bad news</h3><p>Sometimes people can push the boundaries. How to push back and say &amp;'no' when necessary without seeming negative. Ensuring if something is going to take longer that you negotiate the price or project milestones (the &amp;'deliverables') to manage expectations. Sometimes stakeholders will let you down and a project may slip. How can you deliver bad news effectively? Being positive and taking ownership. Being clear if there's nothing you can do. Volunteers practise delivering bad news.</p><h3>Handling dissatisfaction</h3><p>Conflict management skills for when customers become dissatisfied. How to get things back on track. Facilitator shares techniques and participants give ideas from their experience using microphone.</p><h3>Action plans and next steps</h3><p>Participants reflect on their next steps and how they will implement their learning in the workplace. Each person makes a commitment for what they will do differently in a group whiteboard which can be circulated to participants following the session as a reminder of their actions.</p><h3>Close</h3>


                </section>

Managing Expectations

Manchester

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">REFERENCE CODE</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">610/0134/X</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">COURSE LEVEL</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">NVQ Level 3</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">THIS COURSE IS AVAILABLE IN</strong></p><img src="https://oscaronsite.co.uk/wp-content/uploads/2022/08/flag_img.png" alt="image" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h5 style="color: rgb(27, 26, 26); box-sizing: border-box;" fr-original-style=" color: rgb(27, 26, 26);">Course Overview</h5><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Who is this qualification for?</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This qualification is aimed at those who are involved in either site carpentry including first and second fixing, those who are involved in shopfitting site work or those who carry out shopfitting bench work. The qualification is at level 3 although there may be some units at different levels. Level 3 qualifications are primarily aimed at those who are fully trained and experienced in a wide range of work activities, It is not expected that candidates working in this industry all do the same activities or use the same equipment and machinery so the qualification has been developed to make it as widely available as possible.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All work completed must be carried out in accordance with Building Regulations and Industry recognised safe working practices, including the disposal of waste.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The qualification is structured to ensure that there is a high degree of flexibility within the pathways and units available and will allow employees from companies of all sizes and specialisms equal opportunity to complete. The qualification consists of 3 pathways.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">What is required from candidates?</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Qualifications are also required to indicate the number of hours of teaching someone would normally need to receive in order to achieve the qualification. These are referred to as Guided Learning Hours (GLH). The GLH for this qualification is 404.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Pathway 1 Site Joinery, Pathway mandatory units Level Credits</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Installing bespoke first fixing components in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Installing bespoke second fixing components in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Setting up and using transportable cutting and shaping machines in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Erecting roof structure carcassing components in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Confirming work activities and resources for an occupational work area in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Developing and maintaining good occupational working relationships in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Confirming the occupational method of work in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Conforming to general health, safety and welfare in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Pathway 1 Site joinery &ndash; Optional units minimum of 1 unit must be achieved</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Erecting structural carcassing components in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Maintaining non-structural and structural components in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Pathway 2-Shopfitting site work-Pathway mandatory units</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Marking out from setting out details for routine shopfitting products in the</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Summary of the: GQA LEVEL 3 NVQ DIPLOMA IN WOOD OCCUPATIONS (CONSTRUCTION)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Installing shopfitting frames and finishings in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Installing shopfitting fitments in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Installing shopfronts and finishings in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Setting up and using transportable cutting and shaping machines in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Confirming work activities and resources for an occupational work area in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Developing and maintaining good occupational working relationships in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Confirming the occupational method of work in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Conforming to general health, safety and welfare in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Pathway 3 &ndash; Shopfitting-Bench Work &ndash; Pathway mandatory units</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Producing setting out details for routine shopfitting products in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Marking out from setting out details for routine shopfitting products in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Manufacturing routine shopfitting products in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Confirming work activities and resources for an occupational work area in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Developing and maintaining good occupational working relationships in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Confirming the occupational method of work in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Manufacturing bespoke shopfitting products in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Setting up and using fixed machinery in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Conforming to general health, safety and welfare in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Pathway 3 &ndash; Shopfitting &ndash; Bench work &ndash; Pathway optional units a minimum of 1 unit must be achieved</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Producing CAD setting out details in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Producing wood and wood-based products using computer numerically controlled/numerically controlled (CNC/NC) machinery in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Producing setting out details for bespoke shopfitting products in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Assessment Guidance:</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Evidence should show that you can complete all of the learning outcomes for each unit being taken.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Types of evidence:</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Evidence of performance and knowledge is required. Evidence of performance should be demonstrated by activities and outcomes, and should be generated in the workplace only, unless indicated under potential sources of evidence (see below). Evidence of knowledge can be demonstrated though performance or by responding to questions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Quantity of evidence:</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Evidence should show that you can meet the requirements of the units in a way that demonstrates that the standards can be achieved consistently over an appropriate period of time.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Potential sources of evidence:</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The main source of evidence for each unit will be observation of the candidate&rsquo;s performance and knowledge demonstrated during the completion of the unit. This can be supplemented by the following types of physical or documentary evidence:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Accident book/reporting systems</li><li fr-original-style="" style="box-sizing: border-box;">Photo/video evidence</li><li fr-original-style="" style="box-sizing: border-box;">Safety records</li><li fr-original-style="" style="box-sizing: border-box;">Work diaries</li><li fr-original-style="" style="box-sizing: border-box;">Training records</li><li fr-original-style="" style="box-sizing: border-box;">Timesheets</li><li fr-original-style="" style="box-sizing: border-box;">Audio records</li><li fr-original-style="" style="box-sizing: border-box;">Telephone Logs</li><li fr-original-style="" style="box-sizing: border-box;">Job specifications and documentation</li><li fr-original-style="" style="box-sizing: border-box;">Meeting records</li><li fr-original-style="" style="box-sizing: border-box;">Delivery Records</li><li fr-original-style="" style="box-sizing: border-box;">Records of toolbox talks</li><li fr-original-style="" style="box-sizing: border-box;">Witness testimonies</li><li fr-original-style="" style="box-sizing: border-box;">Equipment</li><li fr-original-style="" style="box-sizing: border-box;">Correspondence with customers</li><li fr-original-style="" style="box-sizing: border-box;">Prepared materials and sites</li><li fr-original-style="" style="box-sizing: border-box;">Notes and memos</li><li fr-original-style="" style="box-sizing: border-box;">Completed work</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please Note that photocopied or downloaded documents such as manufacturers or industry guidance, H&amp;S policies, Risk Assessments etc, are not normally acceptable evidence for GQA qualifications unless accompanied by a record of a professional discussion or Assessor statement confirming candidate knowledge of the subject. If you are in any doubt about the validity of evidence, contact Oscar Onsite Academy</p></div></div></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Oscar Onsite

NVQ DIPLOMA IN WOOD OCCUPATIONS (CONSTRUCTION) V2

Study Plex

Counselling and Psychotherapy Diploma Course Online

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>This course is designed for students looking to establish a foundational understanding of Microsoft Access for Office 365, including the skills necessary to create a new database, construct data tables, design forms and reports, and create queries.</p>Overview<p>In this course, you will create and manage an Access database.<br />You will:<br />Navigate within the Access application environment, create a simple database, and customize Access configuration options.<br />Organize and manage data stored within Access tables.<br />Use queries to join, sort, and filter data from different tables.<br />Use forms to make it easier to view, access, and input data.<br />Create and format custom reports.</p><p>In this introductory course, you will discover the capabilities of MicrosoftÂ© AccessÂ©, a relational database application that can help you and your organization manage your complex data.</p></div><div id="course-pills-2"><h4>Working with an Access Database</h4><ul><li>Topic A: Launch Access and Open a Database</li><li>Topic B: Use Tables to Store Data</li><li>Topic C: Use Queries to Combine, Find, Filter, and Sort Data</li><li>Topic D: Use Forms to View, Add, and Update Data</li><li>Topic E: Use Reports to Present Data</li><li>Topic F: Get Help and Configure Options in Microsoft Access</li></ul><h4>Creating Tables</h4><ul><li>Topic A: Plan an Access Database</li><li>Topic B: Start a New Access Database</li><li>Topic C: Create a New Table</li><li>Topic D: Establish Table Relationships</li></ul><h4>Creating Queries</h4><ul><li>Topic A: Create Basic Queries</li><li>Topic B: Add Calculated Columns in a Query</li><li>Topic C: Sort and Filter Data in a Query</li></ul><h4>Creating Forms</h4><ul><li>Topic A: Start a New Form</li><li>Topic B: Enhance a Form</li></ul><h4>Creating Reports</h4><ul><li>Topic A: Start a New Report</li><li>Topic B: Enhance Report Layout</li></ul><h4>Promoting Quality Data Input</h4><ul><li>Topic A: Restrict Data Input through Field Validation</li><li>Topic B: Restrict Data Input through Forms and Record Validation</li></ul><h4>Improving Efficiency and Data Integrity</h4><ul><li>Topic A: Data Normalization</li><li>Topic B: Associate Unrelated Tables</li><li>Topic C: Enforce Referential Integrity</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Microsoft Access for Office 365 (Desktop or Online) - Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Microsoft Access for Office 365 (Desktop or Online) - Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Online Course Creation

Microsoft 365

Microsoft AZ-900

Microsoft Access

Trainers Course

Microsoft AZ-303

Microsoft Access for Office 365 (Desktop or Online) - Part 1

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits.</p>Overview<p>In this course, you will develop the skills to coach for results. You will: <br />Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel.<br />Identify the major trends in customer service today and the combination of criteria required for customer satisfaction.<br />Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions.<br />Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers.<br />Identify remote customer service communication channels and apply remote customer service best practices.<br />Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues.<br />Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation.</p><p>As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier.</p></div><div id="course-pills-2"><h4>Understanding Customer Service</h4><ul><li>Describe Customer Service Benefits<br />Recognize the Importance of Internal Customer Service<br />Identify How Customer Service Benefits You<br />Excel with Customer Service</li></ul><h4>Identifying How Customers Define the Success of Your Company</h4><ul><li>Recognize Trends in Customer Service</li><li>Identify Criteria for Customer Satisfaction</li></ul><h4>Increasing Customer Satisfaction</h4><ul><li>Identify Characteristics of the Personal Touch</li><li>Create Lasting Positive Impressions on Your Customers</li></ul><h4>Providing Face-to-Face Customer Service</h4><ul><li>Identify Categories of Face-to-Face Contact</li><li>Understand the Critical Success Factors in Face-to-Face Customer Service</li><li>Identify the Characteristics of Active Listening</li></ul><h4>Providing Remote Customer Service</h4><ul><li>Identify Remote Customer Service Communication Channels</li><li>Apply Remote Customer Service Best Practices</li></ul><h4>Engaging Difficult Customers</h4><ul><li>Serve Difficult Customers</li><li>Manage Angry Customers</li><li>Deal with Difficult or Unhelpful Colleagues</li></ul><h4>Increasing Customer Loyalty</h4><ul><li>Optimize Moments of Truth</li><li>Recognize the Value of Customer Complaints</li><li>Identify the Stages of the Service Recovery Process</li></ul></div>

Customer Experience

Customer Care

Customer Service

Customer Relations

Service Design Courses (SDC)

Dealing With Difficult Customers

Customer Service (Second Edition)

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p>Data Modelers</p>Overview<p>Please refer to course overview</p><p>This offering provides participants with introductory to advanced knowledge of metadata modeling concepts, and how to model metadata for predictable reporting and analysis results using IBM Cognos Framework Manager. Participants will learn the full scope of the metadata modeling process, from initial project creation, to publishing of metadata to the web, enabling end users to easily author reports and analyze data.</p></div><div id="course-pills-2"><h4>Introduction to IBM Cognos Framework Manager</h4><ul><li>Model data and identifying related data</li><li>Define requirements and modeling strategies</li><li>Overview of IBM Cognos Framework Manager</li><li>Create a baseline project</li><li>Extend a model</li><li>Prepare reusable metadata</li></ul><h4>Model for predictable results in IBM Cognos Framework Manager</h4><ul><li>Identify query issues</li><li>Identify reporting traps</li><li>Model virtual star schemas</li><li>Use query subjects, modify relationships, and consolidate metadata using virtual objects</li><li>Create calculations, filter data, and customize metadata for runtime</li><li>Implement a time dimension and specify determinants</li></ul><h4>Model for presentation in IBM Cognos Framework Manager</h4><ul><li>Create a presentation view</li><li>Examine data source query subject types and stored procedure query subject types</li><li>Specify data security and package security</li><li>Specify object security and dynamic data security</li><li>Create analysis objects</li><li>Manage OLAP data sources</li></ul><h4>Advanced capabilities in IBM Cognos Framework Manager</h4><ul><li>Explore SQL generation and the use of governors</li><li>Examine the use of IBM Cognos SQL and generated SQL for DMR data</li><li>Other query considerations</li><li>Use session parameters, prompt macros, and security macro functions</li><li>Use materialized views, minimize SQL, and enable Dynamic Query Mode (DQM)</li><li>DQM, CQM, caching metadata, query processing, aggregate calculation, and other ways to improve performance</li></ul><h4>Extended capabilities in IBM Cognos Framework Manager</h4><ul><li>Perform basic maintenance and management on a model</li><li>Remap metadata to another source and import and link additional data sources</li><li>Run scripts to automate or update a model and report on a model</li><li>Segment a project, link a project, and branch a model</li><li>Nest packages and specify package languages and functions</li><li>Explore additional modeling techniques and customize metadata for a multilingual audience</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans B6252 IBM Cognos Framework Manager: Design Metadata Models v11.1.x training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the B6252 IBM Cognos Framework Manager: Design Metadata Models v11.1.x course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Cognos

Construction Design & Management (CDM)

Commercial & Contract Management Certification Program (CCM)

Manager Training

Data Modeling

B6252 IBM Cognos Framework Manager: Design Metadata Models v11.1.x

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p>Data Modelers</p>Overview<p>Please refer to course overview</p><p>This offering provides participants with introductory to advanced knowledge of metadata modeling concepts, and how to model metadata for predictable reporting and analysis results using Framework Manager. Participants will learn the full scope of the metadata modeling process, from initial project creation, to publishing of metadata to the web, enabling end users to easily author reports and analyze data.</p></div><div id="course-pills-2"><h4>Introduction to IBM Cognos Framework Manager</h4><ul><li>Model data and identifying related data</li><li>Define requirements and modeling strategies</li><li>Overview of IBM Cognos Framework Manager</li><li>Create a baseline project</li><li>Extend a model</li><li>Prepare reusable metadata</li></ul><h4>Model for predictable results in IBM Cognos Framework Manager</h4><ul><li>Identify query issues</li><li>Identify reporting traps</li><li>Model virtual star schemas</li><li>Use query subjects, modify relationships, and consolidate metadata using virtual objects</li><li>Create calculations, filter data, and customize metadata for runtime</li><li>Implement a time dimension and specify determinants</li></ul><h4>Model for presentation in IBM Cognos Framework Manager</h4><ul><li>Create a presentation view</li><li>Examine data source query subject types and stored procedure query subject types</li><li>Specify data security and package security</li><li>Specify object security and dynamic data security</li><li>Create analysis objects</li><li>Manage OLAP data sources</li></ul><h4>Advanced capabilities in IBM Cognos Framework Manager</h4><ul><li>Explore SQL generation and the use of governors</li><li>Examine the use of IBM Cognos SQL and generated SQL for DMR data</li><li>Other query considerations</li><li>Use session parameters, prompt macros, and security macro functions</li><li>Use materialized views, minimize SQL, and enable Dynamic Query Mode (DQM)</li><li>DQM, CQM, caching metadata, query processing, aggregate calculation, and other ways to improve performance</li></ul><h4>Extended capabilities in IBM Cognos Framework Manager (Optional)</h4><ul><li>Perform basic maintenance and management on a model</li><li>Remap metadata to another source and import and link additional data sources</li><li>Run scripts to automate or update a model and report on a model</li><li>Segment a project, link a project, and branch a model</li><li>Nest packages and specify package languages and functions</li><li>Explore additional modeling techniques and customize metadata for a multilingual audience</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans B6152 IBM Cognos Framework Manager - Design Metadata Models v11.0.x training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the B6152 IBM Cognos Framework Manager - Design Metadata Models v11.0.x course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

B6152 IBM Cognos Framework Manager - Design Metadata Models v11.0.x

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Leading end-to-end sales interaction with customers and managing sales internally within an organisation.</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong style="color: rgb(16, 24, 64); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong style="color: rgb(16, 24, 64); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);">Sales Level 4</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Course Duration / 18 Months Level 4</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Apprenticeship Standard</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A Sales Executive is a sales person working in either the Business to Business or Business to Consumer markets with responsibility to sell a specific product line or service. They plan their sales activities, lead the end-to-end sales interaction with the customer and manage their sales internally within their organisation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">They will be responsible for retaining and growing a number of existing customer accounts, and generating new business by contacting prospective customers, qualifying opportunities and bringing the sales process to a mutually acceptable close.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Typically, a Sales Executive will deal with a single point of contact for each sale, and will present a pre-considered value proposition. The entire sales process may be completed during a single customer &lsquo;conversation&rsquo;, or over a series of interactions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A Sales Executive understands their organisation&rsquo;s product(s) or service(s) in detail, and is an expert at analysing customer needs and creating solutions by selecting appropriate product(s) or service(s), linking their features and benefits to the customer&rsquo;s requirements.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A Sales Executive will develop customer relationships by establishing rapport and building trust and confidence in their own and their organisation&rsquo;s capabilities through demonstration of detailed product knowledge, competitor knowledge and an understanding of the market in which they operate, and by ensuring a positive customer experience.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong style="color: rgb(16, 24, 64); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 64);"><strong style="color: rgb(16, 24, 64); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 64);">Sales Level 4</strong></strong></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Knowledge</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand your organisation&rsquo;s vision, values and capabilities, the principle goals of its overall strategy, and the specific objectives of its marketing and sales strategies. Know how to analyse your organisation&rsquo;s sales and marketing strategies and objectives and translate them into plans and actions for your role.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how your market is segmented and how to target specific segments through effective product or service positioning.</li><li fr-original-style="" style="box-sizing: border-box;">Understands how to exploit digital technologies to aid the sales cycle.</li><li fr-original-style="" style="box-sizing: border-box;">Know how to analyse the macro and micro environment of individual customers. Understand the challenges and purchasing motivations of your customers and the internal and external factors that impact their purchasing decisions. Understand expectations of what constitutes a high-quality customer experience.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Skills</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation&rsquo;s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.</li><li fr-original-style="" style="box-sizing: border-box;">Be highly skilled at effective questioning and active listening techniques to understand the customer&rsquo;s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with&nbsp; customers.</li><li fr-original-style="" style="box-sizing: border-box;">Be attuned to verbal and non-verbal buying-signals and move to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers&rsquo; purchase agreement.</li><li fr-original-style="" style="box-sizing: border-box;">Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behaviours</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Present yourself as an ambassador for your employer&rsquo;s brand, and act in accordance with your organisation&rsquo;s values and code of conduct at all times. Maintain integrity in all business relationships. Challenge unethical behaviour.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate the ability to control your actions, reactions and emotions.</li><li fr-original-style="" style="box-sizing: border-box;">Remain calm under pressure and be aware of your personal impact on others.</li></ul>

Rachel Hood

Retail

Sales Manager

Sales Roles

Sales Executive

Leading end-to-end sales interaction with customers and managing sales internally within an organisation.

Sales Level 4

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Within the basic four&nbsp;colour&nbsp;energies are contained two sets of opposites.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Underlying each pair of opposites there is a TENSION.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This tension acts like a force, just like gravity. &nbsp; You cannot see&nbsp;it,&nbsp;you cannot hear it or touch it with your hands. &nbsp; You will, however, experience the impact of the tension.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We each make a choice in how we perceive this tension. &nbsp;We can choose to be proactive and use this tension to create win/win outcomes. &nbsp;We can choose to be reactive and disconnect from the energy viewing it as a negative.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The choice we make determines our results.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It is important to remember, we make our own choice. &nbsp; The person who represents your opposite energy is not responsible for your choice.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When you&rsquo;re proactive in engaging with this tension you achieve successful dynamics. &nbsp;Become reactive with this tension and you will experience dysfunctional dynamics.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/24bd9347-eb1e-4a9c-87b0-bc006b591fe3/af498831-25fb-4d00-8dd0-b9467a6a4096/original.jpeg" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Opposite Colour Energies</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Blue &amp; Yellow are Opposite&nbsp;Colours</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The tension between Blue energy &amp; Yellow energy is based around&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">IDEAS</strong>&nbsp;and&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PROCESSES</strong>.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Red &amp; Green are Opposite&nbsp;Colours</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The tension between Red energy &amp; Green energy is based around&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">TASKS</strong>&nbsp;and&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PEOPLE.</strong></p>

Within the basic four colour energies are contained two sets of opposites.
Underlying each pair of opposites there is a TENSION.
This tension acts like a force, just like gravity. You cannot see it, you cannot hear it or touch it with your hands. You will, however, experience the impact of the tension.
We each make a choice in how we perceive this tension. We can choose to be proactive and use this tension to create win/win outcomes. We can choose to be reactive and disconnect from the energy viewing it as a negative.
The choice we make determines our results.
It is important to remember, we make our own choice. The person who represents your opposite energy is not responsible for your choice.
When you’re proactive in engaging with this tension you achieve successful dynamics. Become reactive with this tension and you will experience dysfunctional dynamics.

The Opposite Colour Energies
Blue & Yellow are Opposite Colours
The tension between Blue energy & Yellow energy is based around IDEAS and PROCESSES.
Red & Green are Opposite Colours
The tension between Red energy & Green energy is based around TASKS and PEOPLE.

colour-energies.com

Team Building

Insights

Insights Discovery

Gain insights into how to master the dynamics of the opposite colour energies and see the dynamics within your team shift towards healthy relationships.  Watch as your bottom line improves as suddenly more is getting done in a smarter way.

Mastering the Dynamics of the Colour Energies

Early Bird Discount

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>The primary audience for this course is people who are moving into a database role, or whose role has expanded to include database technologies. Developers that deliver content from SQL Server databases will also benefit from this material.</p>Overview<p>After completing this course, you will be able to:<br />Describe key database concepts in the context of SQL Server<br />Describe database languages used in SQL Server<br />Describe data modelling techniques<br />Describe normalization and denormalization techniques<br />Describe relationship types and effects in database design<br />Describe the effects of database design on performance<br />Describe commonly used database objects</p><p>This course is provided as an introductory class for anyone getting started with databases. It will be useful to programmers and other IT professionals whose job roles are expanding into database management. Students will learn fundamental database concepts through demonstrations and hands-on labs on a SQL Server instance.<br />This material updates and replaces course Microsoft course 10985 which was previously published under the same title.</p></div><div id="course-pills-2"><h4>Module 1: Introduction to databases</h4><ul><li>Introduction to Relational Databases</li><li>Other Databases and Storage</li><li>Data Analysis</li><li>SQL Server Database Languages</li></ul><h4>Module 2: Data Modeling</h4><ul><li>Data Modelling</li><li>Designing a Database</li><li>Relationship Modeling</li></ul><h4>Module 3: Normalization</h4><ul><li>Fundamentals of Normalization</li><li>Normal Form</li><li>Denormalization</li></ul><h4>Module 4: Relationships</h4><ul><li>Introduction to Relationships</li><li>Planning Referential Integrity</li></ul><h4>Module 5: Performance</h4><ul><li>Indexing</li><li>Query Performance</li><li>Concurrency</li></ul><h4>Module 6: Database Objects</h4><ul><li>Tables</li><li>Views</li><li>Stored Procedures, Triggers and Functions</li></ul></div>

Microsoft SQL Server

Microsoft SQL

AWS Certified Database

SQL Server

Database Administration

55315: Introduction to SQL Databases

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p></p><p>This four-day course is intended for Windows Server Hybrid Administrators who have experience working with Windows Server and want to extend the capabilities of their on-premises environments by combining on-premises and hybrid technologies. Windows Server Hybrid Administrators implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment.</p><p></p><p></p><p>This course teaches IT Professionals how to manage core Windows Server workloads and services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment.</p><p></p>Prerequisites<p></p><li>Experience with managing Windows Server operating system and Windows Server workloads in on-premises scenarios, including AD DS, DNS, DFS, Hyper-V, and File and Storage Services  </li><li>Experience with common Windows Server management tools (implied in the first prerequisite).  </li><li>Basic knowledge of core Microsoft compute, storage, networking, and virtualization technologies (implied in the first prerequisite).  </li><li>Experience and an understanding of core networking technologies such as IP addressing, name resolution, and Dynamic Host Configuration Protocol (DHCP)  </li><li>Experience working with and an understanding of Microsoft Hyper-V and basic server virtualization concepts  </li><li>Basic experience with implementing and managing IaaS services in Microsoft Azure  </li><li>Basic knowledge of Azure Active Directory  </li><li>Experience working hands-on with Windows client operating systems such as Windows 10 or Windows 11  </li><li>Basic experience with Windows PowerShell<p></p></li></div><div id="course-pills-2"><h3>1 - Introduction to AD DS</h3> <ul> <li>Define AD DS</li> <li>Define users, groups, and computers</li> <li>Define AD DS forests and domains</li> <li>Define OUs</li> <li>Manage objects and their properties in AD DS</li> </ul> <h3>2 - Manage AD DS domain controllers and FSMO roles</h3> <ul> <li>Deploy AD DS domain controllers</li> <li>Maintain AD DS domain controllers</li> <li>Manage the AD DS Global Catalog role</li> <li>Manage AD DS operations masters</li> <li>Manage AD DS schema</li> </ul> <h3>3 - Implement Group Policy Objects</h3> <ul> <li>Define GPOs</li> <li>Implement GPO scope and inheritance</li> <li>Define domain-based GPOs</li> <li>Create and configure a domain-based GPO</li> <li>Define GPO storage</li> <li>Define administrative templates</li> </ul> <h3>4 - Manage advanced features of AD DS</h3> <ul> <li>Create trust relationships</li> <li>Implement ESAE forests</li> <li>Monitor and troubleshoot AD DS</li> <li>Create custom AD DS partitions</li> </ul> <h3>5 - Implement hybrid identity with Windows Server</h3> <ul> <li>Select a Microsoft Entra integration model</li> <li>Plan for Microsoft Entra integration</li> <li>Prepare on-premises Active Directory for directory synchronization</li> <li>Install and configure directory synchronization with Microsoft Entra Connect</li> <li>Implement Seamless Single Sign-On</li> <li>Enable Microsoft Entra login in for Windows VM in Azure</li> <li>Describe Microsoft Entra Domain Services</li> <li>Implement and configure Microsoft Entra Domain Services</li> <li>Manage Windows Server 2019 in a Microsoft Entra Domain Services environment</li> <li>Create and configure a Microsoft Entra Domain Services instance</li> <li>Join a Windows Server VM to a managed domain</li> </ul> <h3>6 - Deploy and manage Azure IaaS Active Directory domain controllers in Azure</h3> <ul> <li>Select an option to implement directory and identity services using Active Directory Domain Services in Azure</li> <li>Deploy and configure Active Directory Domain Services domain controllers in Azure VMs</li> <li>Install a replica Active Directory domain controller in an Azure VM</li> <li>Install a new Active Directory forest on an Azure VNet</li> </ul> <h3>7 - Perform Windows Server secure administration</h3> <ul> <li>Define least privilege administration</li> <li>Implement delegated privileges</li> <li>Use privileged access workstations</li> <li>Use jump servers</li> </ul> <h3>8 - Describe Windows Server administration tools</h3> <ul> <li>Explore Windows Admin Center</li> <li>Use Server Manager</li> <li>List Remote Server Administration Tools</li> <li>Use Windows PowerShell</li> <li>Use Windows PowerShell to remotely administer a server</li> </ul> <h3>9 - Perform post-installation configuration of Windows Server</h3> <ul> <li>List the available post-installation configuration tools</li> <li>Configure Server Core using Sconfig</li> <li>Use DSC to configure Windows Server</li> <li>Perform post-installation configuration with Windows Admin Center</li> <li>Configure a server with answer files</li> </ul> <h3>10 - Just Enough Administration in Windows Server</h3> <ul> <li>Explain the concept of Just Enough Administration (JEA)</li> <li>Define role capabilities for a JEA endpoint</li> <li>Create a session configuration file to register a JEA endpoint</li> <li>Describe how JEA endpoints work to limit access to a PowerShell session</li> <li>Create and connect to a JEA endpoint</li> <li>Demonstration: Connect to a JEA endpoint</li> </ul> <h3>11 - Administer and manage Windows Server IaaS Virtual Machine remotely</h3> <ul> <li>Select the appropriate remote administration tool</li> <li>Manage Windows Virtual Machines with Azure Bastion</li> <li>Create an Azure Bastion host</li> <li>Configure just-in-time administration</li> </ul> <h3>12 - Manage hybrid workloads with Azure Arc</h3> <ul> <li>Describe Azure Arc</li> <li>Onboard Windows Server instances</li> <li>Connect hybrid machines to Azure from the Azure portal</li> <li>Use Azure Arc to manage Windows Server instances</li> <li>Restrict access with RBAC</li> </ul> <h3>13 - Configure and manage Hyper-V</h3> <ul> <li>Define Hyper-V</li> <li>Define Hyper-V Manager</li> <li>Configure Hyper-V hosts using best practices</li> <li>Configure Hyper-V networking</li> <li>Assess advanced Hyper-V networking features</li> <li>Define nested virtualization</li> </ul> <h3>14 - Configure and manage Hyper-V virtual machines</h3> <ul> <li>List the virtual machine configuration versions</li> <li>List the virtual machine generation versions</li> <li>List available VHD formats and types</li> <li>Create and configure VMs</li> <li>Determine storage options for VMs</li> <li>Define shared VHDs and VHD Sets</li> <li>Implement guest clusters using shared VHDX</li> </ul> <h3>15 - Secure Hyper-V workloads</h3> <ul> <li>Define guarded fabric</li> <li>Define the Host Guardian Service</li> <li>Explore TPM-trusted attestation</li> <li>Define KPS</li> <li>Determine key features of shielded VMs</li> <li>Compare encryption-supported and shielded VMs in a guarded fabric</li> <li>Implement a shielded VM</li> </ul> <h3>16 - Run containers on Windows Server</h3> <ul> <li>Define containers</li> <li>List the differences between containers and VMs</li> <li>Define Windows Server and Hyper-V containers and isolation modes</li> <li>Explore Docker</li> <li>Prepare a Windows Server 2019 host for container deployment</li> <li>Security, Storage, and Networking with Windows containers</li> </ul> <h3>17 - Orchestrate containers on Windows Server using Kubernetes</h3> <ul> <li>Define orchestration</li> <li>Define Kubernetes</li> <li>Deploy Kubernetes resources</li> <li>Create a Kubernetes cluster on Windows</li> <li>Define Azure Arc</li> <li>Connect an Azure Arc-enabled Kubernetes cluster to Azure Arc</li> </ul> <h3>18 - Plan and deploy Windows Server IaaS Virtual Machines</h3> <ul> <li>Describe Azure compute</li> <li>Describe Virtual Machine storage</li> <li>Deploy Azure Virtual Machines</li> <li>Create a windows Virtual Machine using the portal</li> <li>Create a windows Virtual Machine using Azure CLI</li> <li>Deploy Azure Virtual Machines using templates</li> <li>Describe additional management optimization options</li> </ul> <h3>19 - Customize Windows Server IaaS Virtual Machine images</h3> <ul> <li>Create a generalized image</li> <li>Create a new Virtual Machine from a managed image</li> <li>Create a managed image of a generalized virtual machine in Azure</li> <li>Create a Virtual Machine from a managed image</li> <li>Implement Azure Image Builder</li> <li>Create a windows Virtual Machine using Azure Image Builder template</li> <li>Create a Windows Virtual Machine with Azure Image Builder using PowerShell</li> </ul> <h3>20 - Automate the configuration of Windows Server IaaS Virtual Machines</h3> <ul> <li>Describe Azure Automation</li> <li>Implement Azure Automation with DSC</li> <li>Remediate noncompliant servers</li> <li>Describe Custom Script Extensions</li> <li>Configure a Virtual Machine by using DSC</li> </ul> <h3>21 - Deploy and manage DHCP</h3> <ul> <li>Use DHCP to simplify IP configuration</li> <li>Install and configure the DHCP role</li> <li>Configure DHCP options</li> <li>Configure DHCP scopes</li> <li>Select DHCP high availability options</li> <li>Implement DHCP Failover</li> </ul> <h3>22 - Implement Windows Server DNS</h3> <ul> <li>Explore the DNS architecture</li> <li>Work with DNS zones and records</li> <li>Install and configure the DNS role</li> <li>Implement DNS forwarding</li> </ul> <h3>23 - Implement IP Address Management</h3> <ul> <li>Define IP Address Management</li> <li>Deploy IP Address Management</li> <li>Administer IP Address Management</li> <li>Configure IP Address Management options</li> <li>Manage DNS zones with IP Address Management</li> <li>Manage DHCP servers with IP Address Management</li> <li>Use IP Address Management to manage IP addressing</li> </ul> <h3>24 - Implement remote access</h3> <ul> <li>Examine the remote access options in Windows Server</li> <li>Select and set up VPNs</li> <li>Use NPS to create and enforce network access policies</li> <li>Plan and implement NPS</li> <li>Deploy a PKI for remote access</li> <li>Use WAP as a reverse web proxy</li> </ul> <h3>25 - Implement hybrid network infrastructure</h3> <ul> <li>Describe Azure network topologies</li> <li>Implement Azure VPN options</li> <li>Create a route-based VPN gateway using the Azure portal</li> <li>Implement Azure ExpressRoute</li> <li>Configure Azure Virtual WAN</li> <li>Implement DNS in hybrid environments</li> </ul> <h3>26 - Implement DNS for Windows Server IaaS VMs</h3> <ul> <li>Understand Azure DNS</li> <li>Implement Azure DNS</li> <li>Create an Azure DNS zone and record using the Azure portal</li> <li>Implement DNS with Azure IaaS virtual machines</li> <li>Implement split-horizon DNS in Azure</li> <li>Troubleshoot DNS</li> </ul> <h3>27 - Implement Windows Server IaaS VM IP addressing and routing</h3> <ul> <li>Implement a virtual network</li> <li>Implement IaaS VM IP addressing</li> <li>Assign and manage IP addresses</li> <li>Configure a private IP address for a virtual machine using the Azure portal</li> <li>Create a virtual machine with a static public IP address using the Azure portal</li> <li>Implement IaaS virtual machine IP routing</li> <li>Implement IPv6 for Windows Server IaaS virtual machines</li> </ul> <h3>28 - Manage Windows Server file servers</h3> <ul> <li>Define the Windows Server file system</li> <li>List the benefits and uses of File Server Resource Manager</li> <li>Define SMB and its security considerations</li> <li>Configure SMB protocol</li> <li>Define Volume Shadow Copy Service</li> </ul> <h3>29 - Implement Storage Spaces and Storage Spaces Direct</h3> <ul> <li>Define the Storage Spaces architecture and its components</li> <li>List the functionalities, benefits, and use cases of Storage Spaces</li> <li>Implement Storage Spaces</li> <li>List the functionalities, components, benefits, and use cases of Storage Spaces Direct</li> <li>Implement Storage Spaces Direct</li> </ul> <h3>30 - Implement Windows Server Data Deduplication</h3> <ul> <li>Define the architecture, components, and functionality of Data Deduplication</li> <li>Define the use cases and interoperability of Data Deduplication</li> <li>Implement Data Deduplication</li> <li>Manage and maintain Data Deduplication</li> </ul> <h3>31 - Implement Windows Server iSCSI</h3> <ul> <li>List the functionalities, components, and use cases of iSCSI</li> <li>List the considerations for implementing iSCSI</li> <li>Implement iSCSI</li> <li>Configure high availability for iSCSI</li> </ul> <h3>32 - Implement Windows Server Storage Replica</h3> <ul> <li>List the functionalities and components of Storage Replica</li> <li>Examine the prerequisites for implementing Storage Replica</li> <li>Implement Storage Replica by using Windows Admin Center</li> <li>Implement Storage Replica by using Windows PowerShell</li> </ul> <h3>33 - Implement a hybrid file server infrastructure</h3> <ul> <li>Describe Azure File services</li> <li>Configure Azure Files</li> <li>Configure connectivity to Azure Files</li> <li>Describe Azure File Sync</li> <li>Implement Azure File Sync</li> <li>Deploy Azure File Sync</li> <li>Deploy Azure File Sync 2</li> <li>Manage cloud tiering</li> <li>Migrate from DFSR to Azure File Sync</li> </ul></div>

Microsoft Certified Solutions Associate (MCSA)

Windows Server

Microsoft AZ-104

Microsoft AZ-700

AZ-800T00 Administering Windows Server Hybrid Core Infrastructure

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" style="color: rgb(34, 177, 77); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(34, 177, 77);">CPD Accredited, Interactive&nbsp;Short Course</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">2 hr session</li><li fr-original-style="" style="box-sizing: border-box;">What is Attention Deficit Disorder?</li><li fr-original-style="" style="box-sizing: border-box;">How can you best understand, and thus cope and help those affected?</li></ul><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents:</strong><ul id="isPasted" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is ADHD</li><li fr-original-style="" style="box-sizing: border-box;">ADHD as part of the Autistic Spectrum</li><li fr-original-style="" style="box-sizing: border-box;">How to help you cope if you have ADHD</li><li fr-original-style="" style="box-sizing: border-box;">How to cope with children who have ADHD</li><li fr-original-style="" style="box-sizing: border-box;">Great for teachers and TAs in schools, others who work with people who have ADHD, and of course, those with ADHD themselves</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">Benefits of this Short Course:</h2><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Boys are around 4 x as likely to have ADHD</li><li fr-original-style="" style="box-sizing: border-box;">Worldwide, 5% of people have it - that is 1 out of every 20!</li><li fr-original-style="" style="box-sizing: border-box;">The figure for this is estimated to be higher in the UK</li><li fr-original-style="" style="box-sizing: border-box;">This means that every single classroom in the UK will have at least one child or young people with Attention Deficit Hyperactive Disorder</li><li fr-original-style="" style="box-sizing: border-box;">Learn more about the condition and how you can help them cope and take part in &#39;normal&#39; life.</li></ul><h2 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h2>

CPD Accredited, Interactive Short Course
2 - 3.5 hr sessions
What is Attention Deficit Disorder?
How can you best understand, and thus cope and help those affected?
Course Contents:
What is ADHD
ADHD as part of the Autistic Spectrum
How to help you cope if you have ADHD
How to cope with children who have ADHD
Great for teachers and TAs in schools, others who work with people who have ADHD, and of course, those with ADHD themselves
Benefits of this Short Course:
Boys are around 4 x as likely to have ADHD
Worldwide, 5% of people have it - that is 1 out of every 20!
The figure for this is estimated to be higher in the UK
This means that every single classroom in the UK will have at least one child or young people with Attention Deficit Hyperactive Disorder
Learn more about the condition and how you can help them cope and take part in 'normal' life.




Pochat Training

Neurodiversity

ADHD (Attention Deficit Hyperactivity Disorder)

Coping With ADHD

Lincoln

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">At Noble, we deliver the SLII programme in a combination of <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong>in person and virtual sessions:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Part 1</strong> - a one-day module takes place <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">in person - there is NO option to attend virtually</em></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Parts 2 to 5</strong> - 4 x two-hour sessions delivered <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">virtually</em></strong> <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">- there is NO option to attend in person</em></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We blend self-directed learning, online discussions, interactive exercises, reflection, and offline assignments with a comprehensive personal leadership assessment/360 feedback tool.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Programme Overview</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Create individual success with a situational approach to leadership.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">With business moving at a blistering pace, there&rsquo;s more pressure than ever for leaders to be effective at managing successful teams. But often, they don&rsquo;t have the skills to be the agile, adaptive leaders they need to be, and they struggle to build meaningful connections and achieve results.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/noble-foods/1724427e-f924-4b7f-a1ca-7e8162b5a745/original.png" style="width: 576px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 576px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It&rsquo;s not for lack of effort or interest. Research has shown that most leaders are limited to a single leadership style&mdash;so they don&rsquo;t know how to unleash the potential of their people as their needs shift.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Leaders need to learn how to lead situationally. Blanchard&rsquo;s SLII&reg; empowers leaders to become adaptive&mdash;a requirement for our uncertain times. Backed by 40 years of research and an unmatched track record of results, The SLII Experience&trade; teaches your leaders how to lead situationally by giving their people the right support and direction at the right time.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">SLII enables leaders to build deeper relationships with their people, making every day more inspiring, motivating, and meaningful.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/noble-foods/78645ffb-283b-42a4-8c69-157fd9fe085e/original.png" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"></p>

At Noble, we deliver the SLII programme in a combination of in person and virtual sessions:
Part 1 - a one-day module takes place in person - there is NO option to attend virtually
Parts 2 to 5 - 4 x two-hour sessions delivered virtually - there is NO option to attend in person
We blend self-directed learning, online discussions, interactive exercises, reflection, and offline assignments with a comprehensive personal leadership assessment/360 feedback tool.
Programme Overview
Create individual success with a situational approach to leadership.
With business moving at a blistering pace, there’s more pressure than ever for leaders to be effective at managing successful teams. But often, they don’t have the skills to be the agile, adaptive leaders they need to be, and they struggle to build meaningful connections and achieve results.

It’s not for lack of effort or interest. Research has shown that most leaders are limited to a single leadership style—so they don’t know how to unleash the potential of their people as their needs shift.
Leaders need to learn how to lead situationally. Blanchard’s SLII® empowers leaders to become adaptive—a requirement for our uncertain times. Backed by 40 years of research and an unmatched track record of results, The SLII Experience™ teaches your leaders how to lead situationally by giving their people the right support and direction at the right time.
SLII enables leaders to build deeper relationships with their people, making every day more inspiring, motivating, and meaningful.


Noble Foods

The SLII Experience™ - Powering Inspired Leaders

Reading

Nottingham

Dickson Training Ltd

ILM Level 3 Award in Leadership and Management

Online Course

Classroom Course

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Level 3 Award in Education and Training (RQF)</strong> formerly known as PTLLS, has been designed to introduce teaching for individuals who aspire or currently work in adult education. This includes FE colleges, training providers, workplace training departments and/or Local Authorities. It is a nationally recognised qualification and is also often the preference for employers to source as an accredited train-the-trainer qualification. This qualification includes written assignments and a practical micro-teach session, which can be completed remotely. &nbsp;</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Online Remote Tutor-led Sessions</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This version of the course allows you to attend two days of online sessions led by an experienced tutor. Then come back online 2-3 weeks later to deliver your micro-teach session to your peers. Use this gap in time to prepare your micro-teach and complete the written work for the qualification. This allows you to fully complete in as little as 2-3 weeks. The micro-teach date is flexible and you can also enrol for self-study learning if preferred.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Units:</strong></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learners will achieve 12 credits across 3 units:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding roles, responsibilities and relationships in education and training</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding and using inclusive teaching and learning approaches in education and training</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding assessment in education and training</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assessments:</span></strong></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This qualification is assessed by a portfolio of evidence which must cover all assessment criteria of the units selected. Assessment methods include:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">3 x written assignments.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A micro-teach session</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Self-evaluation</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who should do this course?</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The Level 3 Award in Education and Training (RQF) has been designed to introduce teaching for individuals who would like to work or currently work within FE Colleges, Independent Training Providers and/or Local Authorities.&nbsp;It can meet the needs of a range of trainee teachers, such as:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Individuals not currently teaching or training &ndash; achievement of the qualification does not require practice other than microteaching.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Individuals currently teaching and training, including those new to the profession &ndash; although the qualification does not require practice, opportunities may be made available to observe and provide feedback on a trainee teacher&rsquo;s practice; and</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Individuals currently working as assessors, who wish to achieve a qualification that introduces teaching.</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Pre-requisites</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learners must be aged 19+ years to be enrolled in this course. You do not need to be in a current teaching or training role to complete this qualification.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Please note: course materials are provided in English and the practical assessment must be completed in English.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(58, 58, 58); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Resources</strong></span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">In addition to our extensive online resources, learners will receive our resource pack by post, which includes:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learner Handbook</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Printed Training Manual/Workbook</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Printed copies of assignments and session plan templates</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Pen and highlighter</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><img src="https://atctraining.net/wp-content/uploads/2022/05/WelcomePack-300x277.png" alt="" width="198" style="color: rgb(0, 0, 0); width: 160px; height: 156.768px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); width: 160px; height: 156.768px;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58);"></span><span style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certificate</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Upon successful completion, learners will receive an externally accredited certificate by Focus Awards, a nationally recognised and Ofqual-regulated awarding organisation.&nbsp;</span></p>

ATC Training Limited

The Level 3 Award in Education and Training (RQF) formerly known as PTLLS, has been designed to introduce teaching for individuals who aspire or currently work in adult education. This includes FE colleges, training providers, workplace training departments and/or Local Authorities. It is a nationally recognised qualification and is also often the preference for employers to source as an accredited train-the-trainer qualification. This qualification includes written assignments and a practical micro-teach session, which can be completed remotely.  

Online Remote Tutor-led Sessions

This version of the course allows you to attend two days of online sessions led by an experienced tutor. Then come back online 2-3 weeks later to deliver your micro-teach session to your peers. Use this gap in time to prepare your micro-teach and complete the written work for the qualification. This allows you to fully complete in as little as 2-3 weeks. The micro-teach date is flexible and you can also enrol for self-study learning if preferred.

Level 3 Award in Education and Training (Remote Online Tutor-led) PTLLS

Join Me For This 8 Week Qigong and Breathwork Online Course
HARNESSING THE POWER OF THE BREATH
The way we breathe affects everything we do, everything we think and everything we feel. It affects our sleep, our digestion, our immune system, our energy levels, our emotions, our ability to think clearly and our relationships, to name but a few.
In this course we will be combining my passions of Qigong and Breathwork to help bring us into balance so we can move though Autumn into winter full of peace and vitality.
Why Qigong and Breathwork?
Qigong is breathwork (Qi is Breath), it is an amazing way of opening and clearing the body, of making space for our healthy energy to flow. It allows us to stay relaxed and receptive without forcing or pushing. It is easy to learn and naturally attuned to your individual body and how it wants to expand, release and recharge.
Breathwork is simply bringing our conscious attention to our breath and is one of the most powerful ways we have to change our state at any given moment. In the course i will introduce you to eight different breath techniques to help you to breathe better. Commit to just 10mins a day and you’ll be amazed at the results you can achieve.
Everyone is welcome to join the course no matter your experience. 
When: 8th October 2024 – 5th December
Tuesday Evenings 6-7pm and Thursday mornings 9-9.30am (via Zoom)
Dates:
Tuesdays 6-7pm: October 8th, 15th, 22nd November 5th, 12th, 19th, 26th, December 3rd.
Thursdays 9-9.30am: October 10th, 17th, 24th, November 7th, 14th, 21st, 28th December 5th.

Price: £110 (Concessions £80: Super concession £60)
What is included: 
Eight live 60min evening zoom classes 
Eight live 30min morning meditation zoom classes 
Access to replays of all classes so you can catch up in your own time. 
Learn a Qigong routine for healthy lungs 
Learn how to clear the meridian pathways for increased vitality 
Learn 8 new powerful breath practices 
Access to private Whats App group to share experiences and ask questions 
Weekly supporting material for home practice :
– A Weekly video with a guided 10min Breath Practice 
– PDF – explanations of each practice 
– Key acupuncture points for self massage 

What will I get out of the course?
Reconnect with your breath
Learn how to improve your respiration
Learn to regulate your own nervous system
Access deeper body awareness
Less physical tension
Reduced pain
Improved mental clarity
Strengthened immune system 
Improved sleep
Improved digestion
Less stress and anxiety, depression and panic attacks
Deepening meditation practice
More energy
Just Breathe
Just Be

Sunhouse

Tai Chi

Meditation

Breathing Techniques

THE ART OF BREATH - Qi-Gong & Breathwork 

Concession

Super Concession

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Learn how to maintain strong relationships with clients, tenants, investors and other stakeholders.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">On this webinar, we will share actionable strategies to elevate your client experience, build lasting connections, and stand out in today&rsquo;s competitive landscape. &nbsp;Additionally, we will also discuss effective techniques for establishing trust and building rapport with clients, including active listening, empathy, and effective communication strategies. Finally, we will also be discussing how to overcome common challenges encountered in client relationships and learn strategies for resolving conflicts maintaining positive interactions.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Whether you&rsquo;re a business owner, sales professional, consultant, or anyone responsible for managing client relationships, this webinar will equip you with the knowledge and skills needed to excel in today&rsquo;s competitive marketplace.</p>

Bayfield Training

Learn how to maintain strong relationships with clients, tenants, investors and other stakeholders.

On this webinar, we will share actionable strategies to elevate your client experience, build lasting connections, and stand out in today’s competitive landscape.  Additionally, we will also discuss effective techniques for establishing trust and building rapport with clients, including active listening, empathy, and effective communication strategies. Finally, we will also be discussing how to overcome common challenges encountered in client relationships and learn strategies for resolving conflicts maintaining positive interactions.

Whether you’re a business owner, sales professional, consultant, or anyone responsible for managing client relationships, this webinar will equip you with the knowledge and skills needed to excel in today’s competitive marketplace.

Free Webinar | Elevating Client Relationships: How to build trust and rapport


<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Uncover and discard beliefs and attitudes that foster or block progress</b>. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART I &ndash; BROADENING THE VIEW</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART II &ndash; FAIR STANDARDS</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART III &ndash; ORGANIZATIONAL UNITY</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ATTENDEES&nbsp;WILL BE ABLE TO:</strong></h3>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover new ways to &ldquo;see things differently;&rdquo;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Define Diversity and uncover ways in which it is significantly useful in an organization;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Manage conflict through unity, using the organization&rsquo;s mission, vision, values, and goals; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand and communicate value to staff.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Class&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Diversity &ndash; Building a Thriving Business Environment</strong>&nbsp;is a 4-hour interactive virtual class.&nbsp;</i></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.
You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.
Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.
PART I – BROADENING THE VIEW
Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.
PART II – FAIR STANDARDS
Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.
PART III – ORGANIZATIONAL UNITY
Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.
ATTENDEES WILL BE ABLE TO:
Discover new ways to “see things differently;”
Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;
Define Diversity and uncover ways in which it is significantly useful in an organization;
Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);
Manage conflict through unity, using the organization’s mission, vision, values, and goals; and
Understand and communicate value to staff.
Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class. 
 
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

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