<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits.</p>Overview<p>In this course, you will develop the skills to coach for results. You will: <br />Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel.<br />Identify the major trends in customer service today and the combination of criteria required for customer satisfaction.<br />Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions.<br />Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers.<br />Identify remote customer service communication channels and apply remote customer service best practices.<br />Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues.<br />Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation.</p><p>As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier.</p></div><div id="course-pills-2"><h4>Understanding Customer Service</h4><ul><li>Describe Customer Service Benefits<br />Recognize the Importance of Internal Customer Service<br />Identify How Customer Service Benefits You<br />Excel with Customer Service</li></ul><h4>Identifying How Customers Define the Success of Your Company</h4><ul><li>Recognize Trends in Customer Service</li><li>Identify Criteria for Customer Satisfaction</li></ul><h4>Increasing Customer Satisfaction</h4><ul><li>Identify Characteristics of the Personal Touch</li><li>Create Lasting Positive Impressions on Your Customers</li></ul><h4>Providing Face-to-Face Customer Service</h4><ul><li>Identify Categories of Face-to-Face Contact</li><li>Understand the Critical Success Factors in Face-to-Face Customer Service</li><li>Identify the Characteristics of Active Listening</li></ul><h4>Providing Remote Customer Service</h4><ul><li>Identify Remote Customer Service Communication Channels</li><li>Apply Remote Customer Service Best Practices</li></ul><h4>Engaging Difficult Customers</h4><ul><li>Serve Difficult Customers</li><li>Manage Angry Customers</li><li>Deal with Difficult or Unhelpful Colleagues</li></ul><h4>Increasing Customer Loyalty</h4><ul><li>Optimize Moments of Truth</li><li>Recognize the Value of Customer Complaints</li><li>Identify the Stages of the Service Recovery Process</li></ul></div>

Nexus Human

Customer Experience

Customer Care

Customer Service

Customer Relations

Service Design Courses (SDC)

Dealing With Difficult Customers

Customer Service (Second Edition)

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This is an introductory-level course, designed for anyone wanting to learn Linux. Attendees should be comfortable working with computers and the command line, but no other specific skills are required to attend.</p>Overview<p>This skills-focused course is about 50% lab to lecture ratio, combining expert instructor-led discussions with practical hands-on labs that emphasize current techniques, best practices and standards. Working in a hands-on lab environment, guided by our expert practitioner, attendees will explore<br />The Design of Linux<br />Basic Operations<br />File System Basics<br />Wildcards<br />File and Directory Permissions<br />Working with files<br />Executing Programs<br />Using find<br />Filters and other useful commands<br />The vi editor<br />Customizing the user environment<br />Networking/Communications<br />Backups and archiving</p><p>This hands-on course provides you with an essentials-level foundation in core skills for using any version of Linux.  This course focuses on essential skills that ordinary users might use daily when working with Linux.</p></div><div id="course-pills-2"><h4>The Design of Linux</h4><ul><li>A brief history of Linux</li><li>The Linux design philosophy</li><li>Linux architecture</li><li></li></ul><h4>Basic Operations</h4><ul><li>Logging in and out</li><li>The general form of a Linux command</li><li>Common commands</li><li>Using man pages</li><li>Essential commands</li></ul><h4>File System Basics</h4><ul><li>The Linux directory structure</li><li>Standard directories</li><li>Relative and absolute pathnames</li><li>Legal file names</li><li>Navigating the filesystem</li></ul><h4>Wildcards</h4><ul><li>Matching one character</li><li>Matching many characters</li><li>Shortcuts</li><li>Wildcard gotchas</li><li>Wildcards and ls</li></ul><h4>File and Directory Permissions</h4><ul><li>Viewing permissions</li><li>File permissions</li><li>Directory permissions</li><li>Setting defaults</li><li>Changing permissions</li><li>Keeping data secure</li></ul><h4>Working with files</h4><ul><li>Viewing contents</li><li>Identifying file contents</li><li>Copying and moving</li><li>Deleting</li><li>Using symbolic links</li></ul><h4>Executing Programs</h4><ul><li>Redirecting STDOUT</li><li>Redirecting STDERR</li><li>Redirecting STDIN</li><li>Creating pipelines</li><li>Processes attributes</li><li>Listing processes</li><li>Killing processes</li><li>Foreground &amp; background processes</li></ul><h4>Using find</h4><ul><li>Syntax</li><li>Finding by name, type, or size</li><li>Combining tests</li><li>Finding by size, owner, or timestamps</li><li>Using xargs with find</li><li>Other find options</li></ul><h4>Filters and other useful commands</h4><ul><li>What is a filter?</li><li>cat: a generic filter</li><li>head and tail</li><li>grep</li><li>sort</li><li>wc</li><li>other interesting filters</li></ul><h4>The vi editor</h4><ul><li>Why vi?</li><li>Basic vi operations: navigating, adding, deleting</li><li>Advanced operations: buffer management, search and replace, configuration options</li></ul><h4>Customizing the user environment</h4><ul><li>About shells</li><li>Shell startup files</li><li>Shell variables</li><li>Search path</li><li>Aliases</li><li>Simple shell scripts</li></ul><h4>Networking/Communications</h4><ul><li>Reading and sending mail</li><li>Remote login</li><li>Remote file transfer</li><li>Other network utilities (ping, finger, etc)</li></ul><h4>Backups and archiving</h4><ul><li>Checking space used or available</li><li>Creating tar archives</li><li>Viewing and extracting files from archives</li><li>Compression utilities</li><li>Working with windows</li></ul></div>

Linux Command Line

Computing Skills

Linux Administration

LPIC-1:Linux Administrator

Computer Skills

Operating Systems & Services

Introduction to Linux (TTLX2103)

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>This class is intended for the following:<br />Data analysts, Data scientists, Business analysts getting started with Google Cloud Platform.<br />Individuals responsible for designing pipelines and architectures for data processing, creating and maintaining machine learning and statistical models, querying datasets, visualizing query results and creating reports.<br />Executives and IT decision makers evaluating Google Cloud Platform for use by data scientists.</p>Overview<p>This course teaches students the following skills:Identify the purpose and value of the key Big Data and Machine Learning products in the Google Cloud Platform.Use Cloud SQL and Cloud Dataproc to migrate existing MySQL and Hadoop/Pig/Spark/Hive workloads to Google Cloud Platform.Employ BigQuery and Cloud Datalab to carry out interactive data analysis.Train and use a neural network using TensorFlow.Employ ML APIs.Choose between different data processing products on the Google Cloud Platform.</p><p>This course introduces participants to the Big Data and Machine Learning capabilities of Google Cloud Platform (GCP). It provides a quick overview of the Google Cloud Platform and a deeper dive of the data processing capabilities.</p></div><div id="course-pills-2"><h4>Introducing Google Cloud Platform</h4><ul><li>Google Platform Fundamentals Overview.</li><li>Google Cloud Platform Big Data Products.</li><li></li></ul><h4>Compute and Storage Fundamentals</h4><ul><li>CPUs on demand (Compute Engine).</li><li>A global filesystem (Cloud Storage).</li><li>CloudShell.</li><li>Lab: Set up a Ingest-Transform-Publish data processing pipeline.</li><li></li></ul><h4>Data Analytics on the Cloud</h4><ul><li>Stepping-stones to the cloud.</li><li>Cloud SQL: your SQL database on the cloud.</li><li>Lab: Importing data into CloudSQL and running queries.</li><li>Spark on Dataproc.</li><li>Lab: Machine Learning Recommendations with Spark on Dataproc.</li><li></li></ul><h4>Scaling Data Analysis</h4><ul><li>Fast random access.</li><li>Datalab.</li><li>BigQuery.</li><li>Lab: Build machine learning dataset.</li><li></li></ul><h4>Machine Learning</h4><ul><li>Machine Learning with TensorFlow.</li><li>Lab: Carry out ML with TensorFlow</li><li>Pre-built models for common needs.</li><li>Lab: Employ ML APIs.</li><li></li></ul><h4>Data Processing Architectures</h4><ul><li>Message-oriented architectures with Pub/Sub.</li><li>Creating pipelines with Dataflow.</li><li>Reference architecture for real-time and batch data processing.</li><li></li></ul><h4>Summary</h4><ul><li>Why GCP?</li><li>Where to go from here</li><li>Additional Resources     </li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Google Cloud Platform Big Data and Machine Learning Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Google Cloud Platform Big Data and Machine Learning Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Google Data Analytics

Data Engineering

Big Data Analytics

Google Cloud

Azure Machine Learning

Google Digital Marketing

Google Cloud Platform Big Data and Machine Learning Fundamentals

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is geared toward Windows system administrators, network administrators, and other system administrators who are interested in supplementing current skills or backstopping other team members, in addition to Linux system administrators who are responsible for these tasks: Configuring, installing, upgrading, and maintaining Linux systems using established standards and procedures, Providing operational support, Managing systems for monitoring system performance and availability, Writing and deploying scripts for task automation and system administration.</p>Overview<p>#NAME?</p><p>Red Hat System Administration I (RH124) equips you with LinuxÂ© administration "survival skills" by focusing on foundational Linux concepts and core tasks. You will learn how to apply command-line concepts and enterprise-level tools, starting you on your journey toward becoming a full-time Linux system administrator. This path continues with the follow-on course, Red Hat System Administration II (RH134).</p></div><div id="course-pills-2"><h3>1 - Getting Started with the GNOME Graphical Desktop</h3> <ul> <li>Get started with GNOME and edit text files with gedit</li> </ul> <h3>2 - Manage Files Graphically with Nautilus</h3> <ul> <li>Manage files graphically and access remote systems with Nautilus</li> </ul> <h3>3 - Get Help in a Graphical Environment</h3> <ul> <li>Access documentation, both locally and online</li> </ul> <h3>4 - Configure Local Services</h3> <ul> <li>Configure the date and time and configure a printer</li> </ul> <h3>5 - Manage Physical Storage</h3> <ul> <li>Understand basic disk concepts and manage system disks</li> </ul> <h3>6 - Manage Logical Volumes</h3> <ul> <li>Understand logical volume concepts and manage logical volumes</li> </ul> <h3>7 - Monitor System Resources</h3> <ul> <li>Manage memory and CPU utilization</li> </ul> <h3>8 - Manage System Software</h3> <ul> <li>Manage system software locally and using Red Hat Network (RHN)</li> </ul> <h3>9 - Get Started with Bash</h3> <ul> <li>Understand basic shell concepts, execute simple commands, and use basic job control techniques</li> </ul> <h3>10 - Get Help in a Textual Environment</h3> <ul> <li>Use man and info pages and find documentation in /usr/share/doc</li> </ul> <h3>11 - Establish Network Connectivity</h3> <ul> <li>Understand basic network concepts; configure, manage, and test network settings</li> </ul> <h3>12 - Administer Users and Groups</h3> <ul> <li>Manage users and groups</li> </ul> <h3>13 - Manage Files from the Command Line</h3> <ul> <li>Understand Linux filesystem hierarchy; manage files from the command line</li> </ul> <h3>14 - Secure Linux File Access</h3> <ul> <li>Understand Linux file access mechanisms; manage file access from the GUI and the command line</li> </ul> <h3>15 - Administer Remote Systems</h3> <ul> <li>Share and connect to a desktop; use SSH and rsync</li> </ul> <h3>16 - Configure General Services</h3> <ul> <li>Manage services; configure SSH and remote desktops</li> </ul> <h3>17 - Manage Physical Storage II</h3> <ul> <li>Manage filesystem attributes and swap space</li> </ul> <h3>18 - Install Linux Graphically</h3> <ul> <li>Install Red Hat Enterprise Linux and configure the system with firstboot</li> </ul> <h3>19 - Manage Virtual Machines</h3> <ul> <li>Understand basic virtualization concepts; install and manage virtual machines</li> </ul> <h3>20 - Control the Boot Process</h3> <ul> <li>Understand runlevels and manage GRUB</li> </ul> <h3>21 - Deploy File Sharing Services</h3> <ul> <li>Deploy an FTP server and a web server</li> </ul> <h3>22 - Secure Network Services</h3> <ul> <li>Manage a firewall; understand SELinux concepts and manage SELinux</li> </ul> <h3>23 - Comprehensive Review</h3> <ul> <li>Get a hands-on review of the concepts covered throughout the course</li> </ul></div>

RHCE

Computer Maintenance

Red Hat System Administration I (RH124)

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p>This intermediate course is for:<br /><br />Individuals who are assessing and/or planning to deploy storage network virtualization solutions</p>Overview<p>Create an implementation task list to integrate the SVC solution into the storage network fabric<br />Establish or update zoning policies to enable the SVC to control storage device access and facilitate storage provisioning to host servers<br />Utilize SVC user interfaces to manage the networked storage environment, assign storage to servers, migrate data, replicate data across storage systems, and monitor storage access activities<br />Assess issues related to coexistence between the SVC and native disk storage access across host servers<br />Migrate existing data to the virtualized SVC environment<br />Implement SVC storage efficiency solutions including Easy Tier, Thin Provisioning, Volume Mirroring, and Real-time Compression<br />Implement data replication services including FlashCopy and Remote Copy</p><p>Leverage networked storage connectivity by integrating a layer of intelligence - the SAN Volume Controller (SVC) - to facilitate storage application data access independence from storage management functions and requirements ...and more.</p></div><div id="course-pills-2"><h4>Introducing the SAN Volume Controller</h4><ul><li>Storage provisioning with the SAN Volume Controller<br />SAN Volume Controller clustering environment </li></ul><h4>SVC Cluster Setup and Storage Provisioning</h4><ul><li>SVC physical environment and management interfaces<br />Storage systems and LUN assignments to SVC<br />Cluster creation and storage provisioning<br />Additional functions: Quorum disks, expand/shrink volumes, MDisk removal, MDisk multipathing </li></ul><h4>Fabric Zoning, Non Disruptive Volume Move, and iSCSI Connectivity</h4><ul><li>Host to SVC volume access infrastructure<br />Fibre Channel host to SVC SAN fabric zoning<br />Non Disruptive Volume Move (NDVM)<br />iSCSI host to SVC IP connectivity </li></ul><h4>Easy Tier, Thin Provisioning, Volume Mirroring, and Real-time Compression</h4><ul><li>Easy Tier<br />Thin Provisioning<br />Volume Mirroring<br />Real-time Compression and the Comprestimator </li></ul><h4>Data Migration</h4><ul><li>Pool Migration<br />Migration Wizards (Import, Migration, Export)<br />Storage system replacement</li></ul><h4>Copy Services: FlashCopy and Remote Copy</h4><ul><li>FlashCopy<br />Remote Copy: Metro Mirror </li></ul><h4>Copy Services: FlashCopy and Remote Copy</h4><ul><li>FlashCopy<br />Remote Copy: Metro Mirror <br />Remote Copy: Global Mirror and Global Mirror with change volumes </li></ul><h4>Managing the SVC Environment</h4><ul><li>Logging and Directed Maintenance Procedures<br />Code upgrades and node replacement<br />Remote user authentication<br />SVC configuration backup </li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans SNV1 IBM SAN Volume Controller (SVC) Planning and Implementation Workshop training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the SNV1 IBM SAN Volume Controller (SVC) Planning and Implementation Workshop course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

SIA Training

Microsoft Virtual Academy (MVA)

Trainers Course

Teaching & Training

SNV1 IBM SAN Volume Controller (SVC) Planning and Implementation Workshop

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>The primary audience for this course are System Administrators and System Architects.</p>Overview<p>Explain the architecture in SAP BusinessObjects Business Intelligence platformConfigure SAP BusinessObjects Business Intelligence platformPerform common server management and administrative tasks in SAP BusinessObjects Business Intelligence platform</p><p>In this course, students learn how to explain the architecture in the SAP BusinessObjects Business Intelligence platform and perform common server management and administrative tasks in the SAP BusinessObjects Business Intelligence platform.</p></div><div id="course-pills-2"><h4>SAP BusinessObjects Business Intelligence Platform</h4><ul><li>Describing the SAP BusinessObjects Business Intelligence Platform</li><li>Describing the SAP BusinessObjects Business Intelligence Platform Architecture</li></ul><h4>Installation of SAP BusinessObjects Business Intelligence Platform</h4><ul><li>Installing SAP BusinessObjects Business Intelligence Platform: Server-Side Installation</li><li>Installing SAP BusinessObjects Business Intelligence Platform: Client-Side Installation</li></ul><h4>Server Administration and Management</h4><ul><li>Using the Central Management Console (CMC)</li><li>Using the Central Configuration Manager (CCM)</li></ul><h4>Web Application Servers Management</h4><ul><li>Configuring Web Application Servers</li></ul><h4>Central Management Server (CMS) Database</h4><ul><li>Managing the Central Management Server (CMS) and System Database</li><li>Configuring Auditing</li></ul><h4>File Repository Server Management</h4><ul><li>Managing the File Repository Server</li><li>Using the Repository Diagnostic Tool</li></ul><h4>Adaptive Servers</h4><ul><li>Managing the Adaptive Job Server</li><li>Managing the Adaptive Processing Server</li></ul><h4>Crystal Reports Servers</h4><ul><li>Demonstrating Information Flows in Crystal Reports</li><li>Configuring Crystal Reports</li><li>Managing Crystal Reports Servers</li></ul><h4>Web Intelligence Server</h4><ul><li>Managing Web Intelligence Document Schedules</li><li>Viewing Web Intelligence Documents</li><li>Configuring a Web Intelligence Processing Server</li><li>Configuring a Connection Server</li></ul><h4>Dashboard Servers</h4><ul><li>Configuring Dashboard Servers</li><li>Managing Dashboard Design Servers</li></ul><h4>Explorer Servers</h4><ul><li>Configuring Explorer Servers</li><li>Managing Information Spaces</li></ul><h4>Event Servers</h4><ul><li>Configuring Event Servers</li><li>Managing Event Servers</li></ul><h4>SAP BusinessObjects Business Intelligence Platform 4.1 Monitoring</h4><ul><li>Monitoring the SAP BusinessObjects Business Intelligence Platform 4.1</li><li>Using the SAP BusinessObjects Business Intelligence Platform 4.1 Monitoring Dashboard</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans BOE320 SAP BI Platform - Admin Servers (Win) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the BOE320 SAP BI Platform - Admin Servers (Win) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Oracle Business Intelligence

SAP Project

Microsoft BI

SAP ABAP

ABAP with SAP Netweaver

BOE320 SAP BI Platform - Admin Servers (Win)

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Application developers who want to increase their  understanding of Spring and Spring Boot and a focus on fundamentals.</p>Overview<p>By the end of the course, you should be able to meet the following objectives:<br />Describe the benefits provided by Spring Boot<br />Initialize a project using Spring Boot Starters<br />Leverage Spring Boot's auto configuration features<br />Create simplified backing-store solutions using Spring Data JPA<br />Build a simple MVC application using Spring Boot, embedded Web Server and fat JARs or classic WARs<br />Build a RESTful Web application<br />Use Spring Security to secure Web and REST endpoints<br />Enable and extend metrics and monitoring capabilities using Spring Boot actuator<br />Leverage advance configuration capabilities<br />Utilize Spring Boot enhancements to testing</p><p>This course offers experience with Spring Boot and its major features, including auto-configuration, Actuator, Spring Boot testing framework and more. On completion, participants will have a foundation for creating enterprise and cloudready applications. Please note that this course is a subset of the material in our 4-day Spring: Core Training course - there is no need to take both courses. This course is recommended if you have a good working knowledge of Spring Basics (see Prerequisites) but are new to Spring Boot.</p></div><div id="course-pills-2"><h4>Introduction to Spring Essentials</h4><ul><li>Why Spring</li><li>Configuration using Spring</li><li>Bean creation</li><li>Data Management</li></ul><h4>Spring Boot Introduction</h4><ul><li>Introduction to Spring Boot Features</li><li>Value Proposition of Spring Boot</li><li>Creating a simple Boot application using Spring</li><li>Initializer website</li></ul><h4>Spring Boot Dependencies, Auto-configuration, and Runtime </h4><ul><li>Dependency management using Spring Boot</li><li>starters</li><li>How auto-configuration works</li><li>Configuration properties</li><li>Overriding auto-configuration</li><li>Using CommandLineRunner</li></ul><h4>JPA with Spring and Spring Data </h4><ul><li>Quick introduction to ORM with JPA</li><li>Benefits of using Spring with JPA</li><li>JPA configuration in Spring</li><li>Configuring Spring JPA using Spring Boot</li><li>Spring Data JPA dynamic repositories</li></ul><h4>Spring MVC Architecture and Overview</h4><ul><li>Introduction to Spring MVC and request processing</li><li>Controller method signatures</li><li>Using @Controller, @RestController and @GetMapping annotations</li><li>Configuring Spring MVC with Spring Boot</li><li>Spring Boot packaging options, JAR or WAR</li></ul><h4>Rest with Spring MVC</h4><ul><li>An introduction to the REST architectural style</li><li>Controlling HTTP response codes with</li><li>@ResponseStatus</li><li>Implementing REST with Spring MVC, @RequestMapping, @RequestBody and @ResponseBody</li><li>Spring MVC?s HttpMessageConverters and</li><li>automatic content negotiation</li></ul><h4>Spring Security </h4><ul><li>What problems does Spring Security solve?</li><li>Configuring authentication</li><li>Implementing authorization by intercepting URLs</li><li>Authorization at the Java method level</li><li>Understanding the Spring Security filter chain</li><li>Spring security testing</li></ul><h4>Actuators, Metrics and Health Indicators</h4><ul><li>Exposing Spring Boot Actuator endpoints</li><li>Custom Metrics</li><li>Health Indicators</li><li>Creating custom Health Indicators</li><li>External monitoring systems</li></ul><h4>Spring Boot Testing Enhancements </h4><ul><li>Spring Boot testing overview</li><li>Integration testing using @SpringBootTest</li><li>Web slice testing with MockMvc framework</li><li>Slices to test different layers of the application</li></ul></div>

AWS Certified Developer

Spring Framework

VMware Spring Boot: Developer

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is intended for IT Professionals who are already experienced in general Windows Server and Windows Client administration, and who want to learn more about using Windows PowerShell for administration. No prior experience with any version of Windows PowerShell, or any scripting language, is assumed. This course is also suitable for IT Professionals already experienced in server administration, including Exchange Server, SharePoint Server, SQL Server, System Center, and others.</p>Overview<p>After completing this course, students will be able to:<br />Describe the functionality of Windows PowerShell and use it to run and find basic commands.<br />Identify and run cmdlets for server administration.<br />Work with Windows PowerShell pipeline.<br />Describe the techniques Windows PowerShell pipeline uses.<br />Use PSProviders and PSDrives to work with other forms of storage.<br />Query system information by using WMI and CIM.<br />Work with variables, arrays, and hash tables.<br />Write basic scripts in Windows PowerShell.<br />Write advanced scripts in Windows PowerShell.<br />Administer remote computers.<br />Use background jobs and scheduled jobs.<br />Use advanced Windows PowerShell techniques.</p><p>This course provides students with the fundamental knowledge and skills to use Windows PowerShell for administering and automating administration of Windows based servers.</p></div><div id="course-pills-2"><h4>Getting Started with Windows PowerShell</h4><ul><li>Overview and Background</li><li>Understanding command syntax</li><li>Finding commands</li><li>Lab : Configuring Windows PowerShell</li><li>Lab : Finding and Running Basic Commands</li></ul><h4>Cmdlets for administration</h4><ul><li>Active Directory administration cmdlets</li><li>Network configuration cmdlets</li><li>Other server administration cmdlets</li><li>Lab : Windows Administration</li><li></li></ul><h4>Working with the Windows PowerShell pipeline</h4><ul><li>Understanding the Pipeline</li><li>Selecting, Sorting, and Measuring Objects</li><li>Filtering Objects Out of the Pipeline</li><li>Enumerating Objects in the Pipeline</li><li>Sending pipeline data as output</li><li>Lab : Using the Pipeline</li><li>Lab : Filtering Objects</li><li>Lab : Enumerating Objects</li><li>Lab : Sending output to a file</li></ul><h4>Understanding How the Pipeline Works</h4><ul><li>Passing the pipeline data</li><li>Advanced considerations for pipeline data</li><li>Lab : Working with Pipeline Parameter Binding</li></ul><h4>Using PSProviders and PSDrives</h4><ul><li>Using PSProviders<br />Using PSDrives<br />Lab : Using PSProviders and PSDrives</li></ul><h4>Querying Management Information by Using WMI and CIM</h4><ul><li>Understanding WMI and CIM</li><li>Querying Data with WMI and CIM</li><li>Making changes with WMI/CIM</li><li>Lab : Working with WMI and CIM</li></ul><h4>Working with variables, arrays, and hash tables</h4><ul><li>Using variables</li><li>Manipulating variables</li><li>Manipulating arrays and hash tables</li><li>Lab : Working with variables</li></ul><h4>Basic scripting</h4><ul><li>Introduction to scripting</li><li>Scripting constructs</li><li>Importing data from files</li><li>Lab : Basic scripting</li></ul><h4>Advanced scripting</h4><ul><li>Accepting user input</li><li>Overview of script documentation</li><li>Troubleshooting and error handling</li><li>Functions and modules</li><li>Lab : Accepting data from users</li><li>Lab : Implementing functions and modules</li></ul><h4>Administering Remote Computers</h4><ul><li>Using basic Windows PowerShell remoting</li><li>Using advanced Windows PowerShell remoting techniques</li><li>Using PSSessions</li><li>Lab : Using basic remoting</li><li>Lab : Using PSSessions</li></ul><h4>Using Background Jobs and Scheduled Jobs</h4><ul><li>Using Background Jobs</li><li>Using Scheduled Jobs</li><li>Lab : Using Background Jobs and Scheduled Jobs</li></ul><h4>Using advanced Windows PowerShell techniques</h4><ul><li>Creating profile scripts</li><li>Using advanced techniques</li><li>Lab : Practicing advanced techniques</li><li>Lab : Practicing script development (optional)</li></ul></div>

Azure PowerShell

Powershell

Microsoft AZ-104

Power Automate

Microsoft AZ-303

Microsoft Power Automate

M10961 Automating Administration with Windows PowerShell

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>Students preparing to take the CCNP Collaboration certification<br />Network administrators<br />Network engineers<br />Systems engineers</p>Overview<p>After taking this course, you should be able to:<br />Describe the Cisco Collaboration solutions architecture<br />Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP)<br />Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication<br />Implement Cisco Unified Communications Manager provisioning features<br />Describe the different codecs and how they are used to transform analogue voice into digital streams<br />Describe a dial plan, and explain call routing in Cisco Unified Communications Manager<br />Implement Public Switched Telephone Network (PSTN) access using MGCP gateways<br />Implement a Cisco gateway for PSTN access<br />Configure calling privileges in Cisco Unified Communications Manager<br />Implement toll fraud prevention<br />Implement globalized call routing within a Cisco Unified Communications Manager cluster<br />Implement and troubleshoot media resources in Cisco Unified Communications Manager<br />Describe Cisco Instant Messaging and Presence, including call flows and protocols<br />Describe and configure endpoints and commonly required features<br />Configure and troubleshoot Cisco Unity Connection integration<br />Configure and troubleshoot Cisco Unity Connection call handlers<br />Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company<br />Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic<br />Define QoS and its models<br />Implement classification and marking<br />Configure classification and marking options on Cisco Catalyst switches</p><p>The Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) v1.1 course helps you prepare for advanced-level roles focused on implementation and operation of Cisco collaboration solutions. You will gain the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOSÂ©) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications.This course helps prepare you to take the exam:350-801 Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)After you pass this exam, you earn Cisco Certified Specialist - Collaboration Core certification and satisfy the core requirement for these certifications:CCNP CollaborationCCIE CollaborationThis course prepares you for the 300-435 Automating Cisco Enterprise Solutions (ENAUTO) certification exam. Introducing Automation for Cisco Solutions (CSAU) is required prior to enrolling in Implementing Automation for Cisco Enterprise Solutions (ENAUI) because it provides crucial foundational knowledge essential to success.</p></div><div id="course-pills-2"><h4>Course Outlines</h4><ul><li>Describing the Cisco Collaboration Solutions Architecture</li><li>Exploring Call Signaling over IP Networks</li><li>Integrating Cisco Unified Communications Manager LDAP</li><li>Implementing Cisco Unified Communications Manager Provisioning Features</li><li>Exploring Codecs</li><li>Describing Dial Plans and Endpoint Addressing</li><li>Implementing MGCP Gateways</li><li>Implementing Voice Gateways</li><li>Configuring Calling Privileges in Cisco Unified Communications Manager</li><li>Implementing Toll Fraud Prevention</li><li>Implementing Globalized Call Routing</li><li>Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager</li><li>Describing Cisco Instant Messaging and Presence</li><li>Enabling Cisco JabberÂ©</li><li>Configuring Cisco Unity Connection Integration</li><li>Configuring Cisco Unity Connection Call Handlers</li><li>Describing Collaboration Edge Architecture</li><li>Analyzing Quality Issues in Converged Networks</li><li>Defining QoS and QoS Models</li><li>Implementing Classification and Marking</li><li>Configuring Classification and Marking on Cisco Catalyst Switches</li></ul></div>

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional certification (CCNP)

CompTIA Network+

Commercial & Contract Management Certification Program (CCM)

Cisco Certified Entry Networking Technician (CCENT)

Cisco Certified Internetwork Expert (CCIE)

Cisco Implementing and Operating Cisco Collaboration Core Technologies v1.1 (CLCOR)

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is designed for project leaders, scrum masters, coaches, product owners, and team members who intend on taking the PMI-ACPÂ© exam.</p>Overview<p>Upon successful completion of this course, you will know:<br />? Agile principles and practices that will enhance team productivity and improve customer satisfaction<br />? How to create transparent communication among stakeholders<br />? How to manage project's scope, schedule and budget in an Agile environment<br />? How to maximize business value and deliver most value early in the project<br />? How to build high-performing team<br />? How to plan at multiple levels and manage stakeholders' expectations<br />? How to detect, track and resolve risks in an Agile project</p><p>This course provides participants with a solid foundation of the PMI-ACPÂ© exam. Participants will be introduced to PMI Agile concepts and practices.</p></div><div id="course-pills-2"><h4>Introduction to the PMI-ACPÂ© Course and Exam</h4><h4>Agile Principles and Mindset</h4><ul><li>Agile project Management Framework:</li><li>? What is Agility</li><li>? Agile Manifesto</li><li>? Agile Principles</li><li>? Agile Methodologies: Scrum, Kanban, Extreme programming (XP), Lean</li><li>? Agile leadership</li><li>? Agile process overview</li></ul><h4>Value-Driven Delivery</h4><ul><li>What is Value-driven delivery, how to deliver value early and minimize waste</li><li>Assessing Value - Return on Investment (ROI), net present value (NPV), Internal rate of return (IRR), earned value management, managing risk</li><li>Value Based prioritization ? Customer-Valued prioritization, prioritization schemes (Kano analysis, MoSCoW, relative prioritization / ranking</li><li>Delivering incrementally ? Minimal Viable Product (MVP), Minimal marketable Feature (MMF), Work In progress (WIP), WIP Limits, Bottlenecks, Cumulative Flow Diagram (CFD)</li><li>Contracting in Agile projects</li><li>Verification and validation</li></ul><h4>Stakeholder Engagement</h4><ul><li>Identifying project stakeholders</li><li>Managing stakeholder engagement</li><li>Establishing a shared vision ? Agile chartering, Definition of 'Done' (DoD), Agile modelling, wireframes, personas</li><li>Communication Management ? face to face communication, two-way communication, knowledge sharing, information radiators, social media</li><li>Working collaboratively ? workshops, brainstorming, collaboration games</li><li>Interpersonal skills for Agile success ? emotional intelligence, active listening, facilitation, negotiation, conflict resolution, participatory decision making</li></ul><h4>Team Performance</h4><ul><li>Agile team roles</li><li>High-performing Agile teams ? stages of team development</li><li>Adaptive leadership</li><li>Creating collaborative team spaces ? co-located teams, osmotic communication, distributed teams</li><li>Tracking team performance in Agile teams ? burn charts, velocity</li></ul><h4>Adaptive Planning</h4><ul><li>Defining adaptive planning</li><li>Principles of Agile planning</li><li>Tools for sizing and estimating</li><li>Releases and Iterations planning </li></ul><h4>Problem Detection ?nd Resolution</h4><ul><li>How problems impact a project</li><li>Detecting problems ? lead time and cycle time, defects, variance analysis, trend analysis, control limits</li><li>Managing projects threats and issues ? risk-adjusted backlog, risk severity, risk burndown graphs</li><li>Solving problems</li></ul><h4>Continuous Improvement</h4><ul><li>Multiple levels of improvement ? processes, product, people</li><li>Implementing continuous process improvement ? process tailoring, systems thinking, process analysis, value stream mapping, project pre-mortems</li><li>Working towards continuous product improvement ? product feedback loops and learning cycle</li><li>Leading continuous people improvement ? retrospectives, team self-assessments</li></ul><h4>PMI-ACPÂ© Exam Preparation</h4><ul><li>PMI-ACPÂ© Exam Particulars Overview </li><li>PMI-ACPÂ© Exam Particulars </li><li>PMI-ACPÂ© Candidate Requirements </li><li>PMI-ACPÂ© Candidate Fees </li><li>PMI-ACPÂ© Exam Application Process </li></ul></div>

PMI PMBOK

Project Management Institute (PMI)

ICP-ACC (ICAgile Certified Agile Coaching)

ACP (Agile Certified Practitioner)

Project Management Professional (PMP)

Professional Scrum Master (PSM)

PMI Agile Certified Practitioner (PMI-ACP)

Swansea

ONLINE STUDY + ONE DAY ZOOM SESSION
NO CLASSROOM ATTENDANCE REQUIRED


Awarding Body: Dual Accreditation - Open College Network (OCN Credit4Learning) & The CPD Certification Service (21 CPD Points)
 
Award Level: UK - Level Three (Advanced) + 21 CPD Points
Ireland Level Five (Advanced) + 21 CPD Points
 
Minimum Age: 18 (16 with parental consent)
 
Entry requirements: None. English Level 2 desirable
 
Training Locations: Study online + virtual classroom.
 
Practical Training: Includes FREE Practise@Home Phlebotomy Training Kit worth £79.99
This comprehensive 76 piece practical training kit includes mini-arm trainer, sharps container and all medical grade supplies needed as well as a step-by-step 30 minute training video.



PART 1 (THEORY) - STUDY AT HOME ONLINE :
Complete your theory training online in the comfort of your own home or at work. Stop/start when it suits you and complete the online modules at your own pace. Can be completed on multiple devices such as laptop, smart-phone, desktop computer, kindle, tablet etc.
 
PART 2 (PRACTICAL SESSIONS) - JOIN US FOR A COMPREHENSIVE ONE DAY ZOOM SESSION:
Full instructions will be provided. We will send you a completely free Practise@Home Phlebotomy Training Kit, including a mini-arm trainer, for you to keep. You will follow your tutor's on-screen instructions during your Zoom virtual classroom sessions as you learn and develop your phlebotomy skills. The procedures and practices taught online are exactly the same as you would learn in the classroom. At any time before or after your course you can watch our 30 minute step-by-step video to refresh your knowledge and continue to use your training kit to practice your skills.
 
(THIS COURSE AWARDS THE SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR CLASSROOM AND HYBRID COURSE VERSIONS)


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


COURSE ITINERARY

 
A dually-accredited hybrid modular venepuncture course awarding an
OCN Accredited Level Three Certificate (3 credits) & 21 CPD Points


Nationally Recognised Qualification


Part 1 - online (eLearning) Part 2 - Virtual Classroom (1 Day Zoom)


PRE-COURSE
Home study pack - download and complete before the virtual classroom sessions

PART 1 - ONLINE
M01: Course Overview
M02: History, Definitions and Roles
M03: Work-flow cycles
M04: Professionalism
M05: Health & Safety
M06: Blood Collection Systems
M07: Anatomy & Physiology
M08: Blood Composition
M09: Using the equipment
M10: Performing the venepuncture - see Classroom Part 2
M11: Lab Tests and Bottle Types
M12: Analytical Errors
M13: Informal Quiz – answers
M14: Award – accredited certificates, value, application and overview. Job Opportunities.


PART 2 - VIRTUAL CLASSROOM (ONE DAY ZOOM SESSION)
M01: Introduction: Welcome, Introductions and Overview.
M10: Performing the venepuncture (theory overview)
P01: Practical Session 1 – Equipment familiarisation - "Tools of the Trade"
P02A: Practical Session 2A – Unpacking your training kit
P02B: Practical Session 2B - A look at the mini-arm trainer and associated equipment
P03: Practical Session 3 – Using the tourniquet and identifying a vein
P04: Practical Session 4 – Handling and assembling the equipment. Familiarisation and procedures including initial skill-set development
P05: Practical Session 5 - Further skill-set development and consolidation. Discussing needle types including winged infusion sets (butterfly needles)
P06A: Practical Session 6A – Performing the venepuncture on the mini-arm trainer. Palpating the vein, performing the venepuncture. Sample handling and labelling.
P06B: Practical Session 6B – Consolidating pre- and post-venepuncture procedures.
 
Additional support material can be downloaded as you progress through the course online.





ZOOM SESSION

VIRTUAL CLASSROOM (ZOOM) SESSIONS 
Our Virtual Classroom training course consists of online study (Part 1 - theory) and Virtual Classroom Zoom sessions (Part 2 - practical skill-set development)
You must complete your Part 1 online study before joining us for your Zoom session(s).
Once you have enrolled on this course you will be sent a free Practise@Home Training Kit, This is yours to keep and can be reused any many time as you wish after you have completed the course.
Your Booking Confirmation will include your Zoom log-in details.



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

Learn how to take blood ... train as a Phlebotomist

    Nationally Recognised Qualification

    No previous experience or qualifications needed

    OCN Accredited - Level 3 (advanced)

    CPD Accredited (The CPD Certification Service)

    Covers all steps up to live blood draw

    Practise on artificial arm and fake blood!

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Introduction to Phlebotomy Course (GPT003VC) - 1 DAY Virtual Classroom

General Admission

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITILÂ© 4 Foundation certification and who want to prepare for ITILÂ© 4 Foundation exam.</p>Overview<p>By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITILÂ© Practices, and the new Service Value Chain that incorporate the core of ITILÂ© version 4.</p><p>ITILÂ© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITILÂ© 4.  This course will earn you 21 PDUs. <br /><br /> <b>This class includes an exam voucher. </b></p></div><div id="course-pills-2"><h3>1 - ITIL 4 OVERVIEW</h3> <ul> <li>Introduction to ITIL</li> <li>Key Concepts of ITIL</li> </ul> <h3>2 - The ITIL Framework</h3> <ul> <li>The Four Dimensions of Service Management</li> <li>The ITIL Service Value System</li> </ul> <h3>3 - The ITIL Guiding Principles</h3> <ul> <li>Focus on Value</li> <li>Start Where You Are</li> <li>Progress Iteratively with Feedback</li> <li>Collaborate and Promote Visibility</li> <li>Think and Work Holistically</li> <li>Keep It Simple and Practical</li> <li>Optimize and Automate</li> </ul> <h3>4 - THE ITIL SERVICE VALUE SYSTEM (SVS)</h3> <ul> <li>Governance</li> <li>The Service Value Chain</li> <li>Continual Improvement</li> </ul> <h3>5 - Key ITIL Practices</h3> <ul> <li>Continual Improvement</li> <li>Service Level Management</li> <li>Change Control</li> <li>Incident Management</li> <li>Service Request Management</li> <li>Service Desk</li> <li>Problem Management</li> </ul> <h3>6 - Other ITIL Practices</h3> <ul> <li>General Management Practices</li> <li>Service Management Practices</li> <li>Technical Management Practices</li> </ul></div>

IT Service Management

ITIL

IT Certifications

IT (Information Technology)

International Trauma Life Support (ITLS)

Institute of Leadership & Management (ILM)

ITILÂ© 4 Foundation

Southend on Sea

Droitwich Spa

Portsmouth

Rotherham

Manchester

Leeds

Slough

Bingley

Newport

Peterborough

Milton Keynes 

Nottingham

Paisley

Birmingham

Luton

Hull

Northampton

Bedford

Liverpool 

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Phlebotomy Training - Beginner to Advanced PACKAGE

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>The audience for this course is anyone who wants to acquire foundation level knowledge on data centre infrastructure. This course is ideally suited for data centre new hires, internal data centre support staff, IT support staff who work in the data centre, helpdesk staff, vendors/suppliers who install/maintain data centre equipment, building maintenance staff including data centre cleaners and other supporting functions, and fresh graduates. This course is also well suited for individuals working in data centre business support functions such as sales/pre-sales, HR, Finance and business administration.</p>Overview<p>The DCFC course will prepare participants for entry into the exciting and high-growth data centre industry. It will ensure that participants acquire the required basic knowledge to take on a wide variety of jobs in the data centre industry. It will also provide the required knowledge and skill to further their training into specialised areas on data centre design/build, operations/governance or standards/compliance.</p><p>The Data Centre Foundation Certificate (DCFCÂ©) is a 2-day course designed to deliver foundation knowledge about data centre facilities infrastructure. It provides participants with global overview and knowledge on data centres which will be of advantage to the participants who are looking at joining the ranks of professionals working in the data centre, ICT, infrastructure or the mechanical and electrical (M&amp;E) design industries. It will also form a solid foundation for participants who wish to pursue his/her studies either academically or to further his/her industry specialisation with professional certification courses on data centre design/build, operations/governance and/or standards/compliance. With the tremendous growth of data and the data centres to support it, the demand for data centre professionals will grow in tandem.</p></div><div id="course-pills-2"><h4>Introduction to Data Centres</h4><ul><li>History of data centres</li><li>Definition of different type data centres</li></ul><h4>Data Centre Standards</h4><ul><li>List of standards</li><li>Rating definitions</li></ul><h4>Data Centre Facilities Areas</h4><ul><li>Listing of all areas and their functions</li></ul><h4>Topology Designs</h4><ul><li>Definition of Ratings</li></ul><h4>Components of the Power Infrastructure</h4><ul><li>Utility power</li><li>Transformers</li><li>Generators</li><li>Fuel systems</li><li>ATS</li><li>UPS systems</li><li>Batteries</li><li>Electric panels</li><li>Cabling/busbar systems</li><li>Power rails/strips</li></ul><h4>Lights</h4><ul><li>Lights</li><li>Emergency lights</li></ul><h4>Cooling Infrastructure</h4><ul><li>Chillers</li><li>DX Systems</li><li>Evaporators</li><li>CRAC/CRAU/HVAC</li><li>Raised floor</li><li>Non-raised floor</li><li>Containment</li></ul><h4>ICT/Network Infrastructure</h4><ul><li>Equipment racks</li><li>Network cabling (fibre, copper)</li><li>Cable trays and pathways</li><li>TIA-606 labelling</li></ul><h4>Data Centre Security</h4><ul><li>Perimeter security</li><li>Physical protection</li><li>CCTV</li><li>Access control</li><li>Security management</li></ul><h4>Fire Suppression</h4><ul><li>Detection systems</li><li>Suppression systems</li><li>Prevention systems</li><li>Fire extinguishers</li><li>Fire Safety</li></ul><h4>Monitoring and reporting</h4><ul><li>DCIM</li><li>EMS/BMS</li></ul></div>

Design & Technology Courses (DT)

Cyber Security Foundation

Certified in Data Protection (CDP)

ICDL (International Certification of Digital Literacy)

Data Centre Foundation Certificate (DCFC)

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time <em fr-original-style="" style="box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</em>. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact <span style="color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="color: rgb(209, 72, 65);">admin@bornattherighttime.com</span> to find out more).&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Content</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Relationship building and avoiding conflict and t</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">he factors underpinning challenging situations and difficult conversations&nbsp;</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">System structures which negatively affect effective communication and collaboration&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The impact of trauma and use of trauma informed practice&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ways to create professional, meaningful connection with parents/carers in the current context.<br fr-original-style="" style="box-sizing: border-box;"></span></span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</span></li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

SENCO

Midwifery

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

This live on-line training seminar provides an introduction for anyone who wants to learn more about the complex nature of domestic abuse. From spotting the early warning signs to the impact.  Sadly domestic abuse can be perpetrated by anyone and anyone can be a victim of domestic abuse.  It is a global societal issue and far more prevalent than many of us realise.
Latest statistics state that over £2.3 million people (aged 16 years and over) experience domestic abuse per year.
This equates to 1 in 4 women and 1 in 6 men
By attending this event you will gain an
• Increased understanding of domestic abuse
• Increased ability to recognise the early signs of domestic abuse 
• A PDF on next steps to support 
This on-line training workshop will introduce you to the types of domestic abuse and the tactics employed by the perpetrator.  By the end of the session attendees will feel confident in identifying domestic abuse and steps to support.  
This training workshop will provide the first step towards understanding a many layered and complex subject.  This will provide a good overview prior to delving deeper into specific forms of domestic abuse.
This training seminar will provide a good introduction for general public, frontline workers, volunteers, employers, managers, teachers, volunteers.
CPD credits are awarded with this workshop.
Attendees will receive handouts and an attendance certificate (if required).
This event is hosted by Julie Johns MBE. 
The workshop will be delivered as a 1 hour live Zoom event and is being offered at £30 per person. 

Safe Space Consultancy

Domestic Abuse

Family Assault

Child Protection

Independent Domestic Violence Advisor (IDVA)

Domestic Violence

Identifying Domestic Abuse (CPD).  A good introductory seminar for anyone who wants to learn about the complex nature of domestic abuse.  You will have increased knowledge of domestic abuse in general, an increased ability to identify the early signs of domestic abuse and knowledge of next steps to support.

Identifying Domestic Abuse

Early Bird

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p></p><p>This course can be valuable for anyone who needs to write basic SQL or Transact-SQL queries. This includes anyone working with data as a data analyst, a data engineer, a data scientist, a database administrator or a database developer. It can also be useful for others peripherally involved with data, or wanting to learn more about working with data such as solution architects, students and technology managers.</p><p></p><p></p><p>This course will teach the basics of Microsoft's dialect of the standard SQL language: Transact-SQL. Topics include both querying and modifying data in relational databases that are hosted in Microsoft SQL Server-based database systems, including: Microsoft SQL Server, Azure SQL Database and, Azure Synapse Analytics.</p><p></p></div><div id="course-pills-2"><h3>1 - Introduction to Transact-SQL</h3> <ul> <li>Work with schemas</li> <li>Explore the structure of SQL statements</li> <li>Examine the SELECT statement</li> <li>Work with data types</li> <li>Handle NULLs</li> </ul> <h3>2 - Sort and filter results in T-SQL</h3> <ul> <li>Sort your results</li> <li>Limit the sorted results</li> <li>Page results</li> <li>Remove duplicates</li> <li>Filter data with predicates</li> </ul> <h3>3 - Combine multiple tables with JOINs in T-SQL</h3> <ul> <li>Understand joins concepts and syntax</li> <li>Use inner joins</li> <li>Use outer joins</li> <li>Use cross joins</li> <li>Use self joins</li> </ul> <h3>4 - Write Subqueries in T-SQL</h3> <ul> <li>Understand subqueries</li> <li>Use scalar or multi-valued subqueries</li> <li>Use self-contained or correlated subqueries</li> </ul> <h3>5 - Use built-in functions and GROUP BY in Transact-SQL</h3> <ul> <li>Categorize built-in functions</li> <li>Use scalar functions</li> <li>Use ranking and rowset functions</li> <li>Use aggregate functions</li> <li>Summarize data with GROUP BY</li> <li>Filter groups with HAVING</li> </ul> <h3>6 - Modify data with T-SQL</h3> <ul> <li>Insert data</li> <li>Generate automatic values</li> <li>Update data</li> <li>Delete data</li> <li>Merge data based on multiple tables</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans DP-080T00 Querying Data with Microsoft Transact-SQL training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the DP-080T00 Querying Data with Microsoft Transact-SQL course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Learning & Development

Data Skills

DP-080T00 Querying Data with Microsoft Transact-SQL

Brighton

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><h2 style="color: var(--heading-color-h2); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h2);">What is the course about?</h2></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h6 style="color: var(--heading-color-h6); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h6);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Main Components</span></strong></h6></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: var(--text-container-color); box-sizing: border-box;" fr-original-style=" color: var(--text-container-color);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Online CPD TAFL programme is practical and it combines the theory of teaching Arabic as a foreign language with observed and assessed teaching practice with real students of Arabic.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course develops skills and knowledge needed for teaching Arabic at universities, international schools, higher and further education institutes, and language centres.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our TAFL Course is CPD Certified (Certificate No 48801.&nbsp;</p><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><h2 style="color: var(--heading-color-h2); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h2);">What will I learn?</h2></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h6 style="color: var(--heading-color-h6); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h6);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Curriculum</span></strong></h6></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: var(--text-container-color); box-sizing: border-box;" fr-original-style=" color: var(--text-container-color);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Language Awareness</li><li fr-original-style="" style="box-sizing: border-box;">The learner, the teacher and the teaching/learning context</li><li fr-original-style="" style="box-sizing: border-box;">Planning for effective teaching</li><li fr-original-style="" style="box-sizing: border-box;">Classroom management and teaching skills</li><li fr-original-style="" style="box-sizing: border-box;">Resources and materials for teaching Arabic</li><li fr-original-style="" style="box-sizing: border-box;">Professional development for teachers of Arabic</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><h2 style="color: var(--heading-color-h2); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h2);">What is the timetable?</h2></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h6 style="color: var(--heading-color-h6); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h6);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Course Schedule</span></strong></h6></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: var(--text-container-color); box-sizing: border-box;" fr-original-style=" color: var(--text-container-color);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Part-time Option</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Input Sessions: Week 1-9, Thursday 15:00-18:00 GMT</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Teaching Practice: Week 5-9, Tuesday 17.00-19.00 GMT</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Full-time Option</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Input Sessions: Week 1-3, Monday, Thursday, and Friday 15:00-18:00 GMT</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Teaching Practice: Week 2-4, Tuesday and Wednesday 17.00-19.00 GMT</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">teaching practice</strong>&nbsp;is shared amongst participants. If you have your own students, you will be able to record lessons with them during the course.</p></div></div></div></div></div></div>

 International Language Experts

Language Teaching

Initial Teacher Training (ITT)

Online CPD TAFL Course: Master the Art of Teaching Arabic.

Online CPD TAFL: Certificate in Teaching Arabic as a Foreign Language

Join us for an exclusive webinar where we will showcase our brand-new Custom Certificates feature, designed to help you streamline the way you create, issue, and manage certificates. Whether you’re issuing course completions, attendance acknowledgements, or professional qualifications, our new feature provides flexibility and efficiency to elevate your course offerings.

What You’ll Learn:
How to design and build custom certificate templates using the new Certificate Builder.
Best practices for automating certificate issuing and expiration management.
How to use new features like auto-issuing, certificate expiration tracking, and more.
Tips for managing certificates at scale, including viewing, revoking, and filtering contacts by certificate expiry dates.


Interactive Q&A & Feedback Session
We want to hear from you! This is your opportunity to ask questions, share feedback, and request new features or improvements. We’re dedicated to making Cademy work better for you, so your input is invaluable in shaping future updates.

Who Should Attend?
This webinar is perfect for course creators, administrators, and training managers who want to enhance their certificate management process and make their courses stand out.
Custom Certificates are only available to customers on the Pro plan or above. If you’re not on the Pro plan yet, this is the perfect opportunity to learn more about this feature and explore upgrading to unlock its full potential.
Don’t miss this chance to see our latest features in action and contribute to the future of Cademy!

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