Name: CMI Level 2 Award in Team Leading
Price: 272.18 GBP
Availability: InStock

<p>Attention all catering and food service professionals! Are you looking to take your career to the next level? Look no further than the Catering, Food Safety, and Food and Beverage Manager- QLS Certified course!</p><p>Endorsed by the Quality Licence Scheme, this comprehensive course covers everything you need to know about ensuring safe and high-quality food service. From food hygiene and safety regulations to managing staff and menu planning, this course will provide you with the knowledge and skills you need to succeed in the competitive world of catering and food service.</p><p>As a QLS certified course, you can be confident that the content is of the highest standard and will be recognised by employers throughout the UK. And upon completion of the course, you will receive a hardcopy certificate from QLS as proof of your achievement.</p><p>Investing in your professional development is a smart move for anyone looking to advance their career in the food service industry. By enrolling in the Catering, Food Safety, and Food and Beverage Manager- QLS Certified course, you will not only gain the knowledge and skills you need to succeed, but also demonstrate your commitment to providing safe and high-quality food service to your customers.</p><p>So why wait? Sign up for the Catering, Food Safety, and Food and Beverage Manager- QLS Certified course today and take the first step towards achieving your career goals!</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Catering - Catering Management at QLS Level 4</li><li><strong>Course 02:</strong> Award in Food and Beverage Manager at QLS Level 2</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> Food Labelling Regulations Training</li><li><strong>Course 04:</strong> HACCP Training</li><li><strong>Course 05:</strong> Food Allergen Awareness Level 3</li><li><strong>Course 06:</strong> How to Improve Your Food Hygiene Rating</li><li><strong>Course 07:</strong> Immunity Boosting Food</li></ul><p><strong>Learning Outcome:</strong></p><p>Here are the learning outcomes for this bundle:</p><ul><li>Gain a comprehensive understanding of food safety regulations and the principles of HACCP.</li><li>Learn how to manage food and beverage operations in a variety of settings.</li><li>Develop knowledge of food labelling regulations and allergen awareness.</li><li>Discover how to improve your food hygiene rating and implement immunity boosting food strategies.</li><li>Learn how to plan and create menus that meet the needs of your customers.</li><li>Understand the principles of effective staff management and team leadership.</li><li>Develop skills in financial management, including budgeting, forecasting and cost control.</li></ul><p><strong>Please Note:</strong> Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>The Catering, Food Safety, and Food and Beverage Manager- QLS Certified bundle is designed to provide learners with the essential knowledge and skills needed to succeed in the food service industry. This bundle includes two QLS courses in Catering &amp; Food Safety and Food and Beverage Manager.</p><p>The Catering &amp; Food Safety course covers a range of topics including food safety regulations, the principles of Hazard Analysis and Critical Control Points (HACCP), and food hygiene. Participants will learn how to identify food safety hazards, implement food safety management procedures, and develop effective food safety plans. This course is ideal for catering and food service professionals looking to enhance their skills and knowledge in food safety regulations and food service management.</p><p>The Food and Beverage Manager course covers topics such as menu planning, staff management, customer service, and financial management. Participants will learn how to plan menus, manage budgets, oversee staff, and ensure high levels of customer satisfaction. This course is ideal for individuals interested in pursuing a career in food service management, as well as catering and food service professionals looking to advance their careers.</p><p>Overall, the Catering, Food Safety, and Food and Beverage Manager- QLS Certified bundle provides learners with a comprehensive understanding of food service management and food safety regulations, making it the perfect choice for anyone looking to enhance their skills and knowledge in the food service industry.</p><p><strong>Certification</strong></p><p>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</p><p><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p><p>Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently <strong>delivered to their doorstep!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This bundle is ideal for:</p><ul><li>Catering and food service professionals looking to enhance their skills and knowledge.</li><li>Individuals interested in pursuing a career in the food service industry.</li><li>Entrepreneurs looking to start their own food service business.</li><li>Individuals interested in improving their food safety practices.</li><li>Marketing professionals looking to understand the principles of food service management.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The career path for this bundle includes:</p><ul><li>Food Safety Officer - £22,000 - £38,000 per year</li><li>Food and Beverage Manager - £25,000 - £45,000 per year</li><li>Head Chef - £25,000 - £50,000 per year</li><li>Restaurant Manager - £20,000 - £45,000 per year</li><li>Food Service Director - £35,000 - £80,000 per year</li><li>Food Safety Consultant - £25,000 - £60,000 per year</li><li>Catering Business Owner - £20,000 - £80,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Imperial Academy

Level 2 & 4 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Catering, Food Safety, Food and Beverage Manager - QLS Certified

General Admission

<p>Welcome to the world of TEFL, Spelling, Punctuation and Grammar, where language takes centre stage. In this course bundle, you will explore two QLS-endorsed courses and five CPD QS-accredited relevant courses. With hardcopy certificates for the QLS-endorsed courses and a complete understanding of the subject matter, you will be fully equipped to excel in your career and stand out in the job market.</p> <p>This bundle is a testament to the high quality of education that can be achieved through QLS endorsed courses. With two such courses included in this bundle, learners are sure to receive a top-notch education that is both informative and engaging. <br /><br />Investing in your education is always a wise choice, and with two QLS Endorsed certificates to your name, you can be sure that you're double boosting your resume.</p> <p>Apart from the QLS courses, the learners will get access to five CPD courses that are in line with the subject matter. These will enhance your overall understanding as well as broaden your knowledge. </p> <p>The TEFL/TESOL course is specifically designed for individuals who want to teach English as a foreign language. The course covers everything from basic principles to advanced techniques, providing learners with the knowledge and skills required to teach English effectively. The English: Spelling, Punctuation and Grammar course is ideal for learners who want to improve their language skills and gain a better understanding of the English language.</p> <p>In addition, the five CPD QS-accredited relevant courses cover a range of topics, including the English Language and Grammar Course, British English Pronunciation Course, Explore the Fundamentals of English Tenses, 200 Common English Idioms and Phrases, and Functional Skills English Level 3. These courses are designed to complement your knowledge and understanding of TEFL, Spelling, Punctuation and Grammar, providing you with a complete understanding of the subject matter.</p> <p><strong>This bundle comprises the following courses:</strong></p> <p><strong>QLS Endorsed Courses:</strong></p> <ul> <li><strong>Course 01:</strong> Advanced Diploma in 120 Hours TEFL (TESOL) at QLS Level 7</li><li><strong>Course 02:</strong> Diploma in English Spelling, Punctuation and Grammar at QLS Level 5</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 03:</strong> English Language and Grammar Course</li><li><strong>Course 04:</strong> British English Pronunciation &amp; Accent Course</li><li><strong>Course 05:</strong> Explore the Fundamentals of English Tenses</li><li><strong>Course 06:</strong> 200 Common English Idioms and Phrases</li><li><strong>Course 07:</strong> Functional Skills English Level 3</li></ul> <p><strong>Learning Outcomes:</strong></p> <ul> <li>Gain an in-depth understanding of TEFL and TESOL.</li><li>Develop effective teaching strategies to teach English as a foreign language.</li><li>Improve your English language skills, including spelling, punctuation, and grammar.</li><li>Understand the fundamentals of the English language and grammar.</li><li>Learn about British English pronunciation and the different English tenses.</li><li>Acquire knowledge of common English idioms and phrases.</li><li>Develop functional skills in English, including reading, writing, speaking, and listening.</li></ul> <p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>This comprehensive course bundle, TEFL, Spelling, Punctuation and Grammar, is designed to provide learners with a complete understanding of the English language. The bundle includes two QLS-endorsed courses and five CPD QS-accredited relevant courses, covering a range of topics related to TEFL, Spelling, Punctuation and Grammar.</p> <p>Ideal for individuals who want to teach English as a foreign language, the TEFL/TESOL course covers everything from basic principles to advanced techniques, providing learners with the knowledge and skills required to teach English effectively. The English: Spelling, Punctuation and Grammar course is designed to improve learners' language skills and help them gain a better understanding of the English language. In addition, the five CPD QS-accredited relevant courses provide learners with a complete understanding of the subject matter, including British English pronunciation, the fundamentals of English tenses, common English idioms and phrases, and functional skills in English.</p> <p>Upon completion of the course, learners will have gained an in-depth understanding of the English language, as well as the necessary skills and expertise to excel in their career. With hardcopy certificates for the QLS-endorsed courses, learners will have tangible proof of their knowledge and skills, making them stand out in the job market. This course bundle is ideal for anyone who wants to improve their language skills or pursue a career in teaching English as a foreign language.</p> <p><strong>Certification</strong></p> <p>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</p> <p><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p> <p>Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently <strong>delivered to their doorstep!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        25 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Individuals who want to teach English as a foreign language.</li><li>Professionals who want to improve their language skills.</li><li>Anyone who wants to gain a better understanding of the English language.</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>English Language Teacher: £18k-£45k</li><li>Freelance TEFL/TESOL Instructor: £20k-£50k</li><li>Writer/Editor: £20k-£40k</li><li>Content Creator: £20k-£50k</li><li>Translator/Interpreter: £20k-£40k</li><li>Customer Service Representative: £18k-£25k</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

TESOL

English Language Teaching

Certificate in Further Education & Training (Cert Ed)

Teaching English

ESOL (English for Speakers of Other Languages)

ESOL Teacher

Level 5 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

TEFL, Spelling, Punctuation and Grammar

<p>Do you have a passion for baking and candle making? Are you interested in turning your hobbies into a successful business venture? Look no further than our Baking and Candle Making Business - 2 QLS Course.</p><p>Endorsed by the Quality Licence Scheme, this course guarantees the highest level of quality and recognition in the baking and candle-making industry. Upon completion, you will receive a hardcopy certificate with tangible evidence of your new skills and knowledge.</p><p>Our Baking and Candle Making Business course covers a wide range of topics, including baking techniques, recipe development, marketing strategies, and candle making. Not only will this course provide you with a deeper understanding of baking and candle making, but it will also help you develop the skills and knowledge necessary to start and grow your own business. You'll learn how to create and market your products, develop a brand, and manage your finances.</p><p>This bundle is a testament to the high quality of education that can be achieved through QLS-endorsed courses. With two such courses included in this bundle, learners will receive a top-notch, informative, and engaging education. Not only are these courses QLS endorsed, but they also come with free certificates, making them an excellent investment for anyone looking to improve their knowledge and skills.</p><p>Enrol in our Baking and Candle Making Business - 2 QLS Course today and turn your passion into a profitable business. With the Quality Licence Scheme endorsement, you can be confident in the quality of your education and the value of your certificate.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Baking &amp; Cake Decorating at QLS Level 5</li><li><strong>Course 02:</strong> Diploma in Candle Making Business at QLS Level 4</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> Business Startup</li><li><strong>Course 04:</strong> Mastering Entrepreneurship</li><li><strong>Course 05:</strong> Business Management</li><li><strong>Course 06:</strong> Business Law</li><li><strong>Course 07:</strong> Cookery Course</li></ul><p><strong>Learning Outcomes </strong></p><p>By completing this bundle, you will:</p><ul><li>Develop a deep understanding of baking and candle-making techniques, including recipe development and product quality control.</li><li>Learn how to start and grow your own bakery or candle-making business, including branding, marketing, and financial management.</li><li>Explore the principles of entrepreneurship and business management, including developing a business plan and managing employees.</li><li>Gain expertise in business law and cookery, which are essential for starting and running a successful bakery or candle-making business.</li><li>Develop practical skills in business startups, including market research, feasibility analysis, and identifying funding sources.</li><li>Receive an endorsed certificate from the Quality Licence Scheme, providing tangible evidence of your new skills and knowledge.</li><li>Be equipped with the tools and knowledge to start your own successful baking or candle-making business.</li></ul><p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>The Baking: Starting Your Own Bakery and Candle Making Business courses provide a comprehensive overview of the principles and techniques of starting and running a successful bakery or candle-making business. These courses are designed to provide students with practical strategies and insights that they can immediately apply in the real world.</p><p>In the Baking: Starting Your Own Bakery course, you will learn about baking principles, including recipe development, quality control, and customer service. You will explore effective marketing strategies and identify funding sources and financial management.</p><p>In the Candle Making Business course, you will learn about the principles of candle-making, including product development, marketing, and branding. You will explore the process of starting and running a successful candle-making business, including identifying target markets, developing pricing strategies, and managing finances.</p><p><strong>Certification</strong></p><p>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</p><p><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p><p>Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently <strong>delivered to their doorstep!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for:</p><ul><li>Individuals who want to start their own baking or candle-making business.</li><li>Current bakery or candle-making business owners who want to enhance their knowledge and skills in these areas.</li><li>Entrepreneurs who want to start their own business in the baking or candle-making industry.</li><li>Individuals who want to gain practical skills in business management, law, and cookery.</li><li>Anyone who wants to turn their passion for baking or candle making into a successful business.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Baker - £17,000 to £30,000 per year</li><li>Pastry Chef - £18,000 to £32,000 per year</li><li>Cake Decorator - £18,000 to £25,000 per year</li><li>Candle Maker - £16,000 to £25,000 per year</li><li>Business Owner - £20,000 to £60,000 per year</li><li>Entrepreneur - £25,000 to £100,000 per year</li><li>Small Business Consultant - £25,000 to £50,000 per year</li></ul><p><strong>Note:</strong> These salaries may vary depending on location, experience, and qualifications.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Baking and Candle Making Business - QLS Endorsed Diploma

<p>Are you ready to take your career to the next level and become a business leader? Look no further than our Mini MBA &amp; Business Management bundle! With two QLS-endorsed courses and five CPD QS-accredited courses, this comprehensive programme is the ultimate tool for success in the dynamic world of business.</p><p>Our Mini MBA course is the perfect starting point for anyone seeking a broad understanding of business management. With topics ranging from leadership and team management to financial analysis and decision-making, this course provides a solid foundation for success in any business setting. Our Business Management course is designed to build on this foundation and provide a deeper understanding of the principles and practices of effective business management. This course will prepare you with the knowledge and talents to excel in any business role by delving into organisational structure, business strategy, and financial management.</p><p>In addition to these two QLS-endorsed courses, this bundle includes five FREE CPD QS-accredited courses essential for success in the competitive business world. Topics covered include business startup, investment banking and venture capital fundraising for startups, business law, decision-making and critical thinking, and leadership training. With these courses, you will gain a comprehensive education in all aspects of business management, providing you with the tools you need to succeed in any business setting.</p><p>At the end of this programme, you will not only have the knowledge and skills needed to excel in your career, but you will also receive hardcopy certificates from the Quality Licence Scheme, a prestigious awarding body. With the ability to earn CPD points, this bundle is the perfect way to boost your career prospects and take your business knowledge to the next level. So why wait? Invest in your future today with our Mini MBA &amp; Business Management bundle!</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Mini MBA at QLS Level 4</li><li><strong>Course 02:</strong> Advanced Diploma in Business Management at QLS Level 7</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> Business Startup</li><li><strong>Course 04:</strong> Investment Banking: Venture Capital Fundraising for Startups</li><li><strong>Course 05:</strong> Business Law</li><li><strong>Course 06:</strong> Decision-Making and Critical Thinking</li><li><strong>Course 07:</strong> Leadership Training</li></ul><p><strong>Learning Outcomes:</strong></p><p>Upon completion of this bundle, you will be able to:</p><ul><li>Understand the fundamental principles and practices of successful business management</li><li>Analyse financial statements and use financial data to make informed business decisions</li><li>Develop effective leadership and management skills</li><li>Gain an understanding of business law and regulations</li><li>Develop critical thinking and decision-making skills</li><li>Learn about investment banking and venture capital fundraising for startups</li><li>Start a new business with confidence</li></ul><p><strong>Why Choose Imperial Academy?</strong></p><ul><li>Fully Online Training</li><li>QLS Endorsed &amp; CPD Accredited Certificate</li><li>No Time Limits. Study at Your Own Pace</li><li>Expert Instructors</li><li>Audio Visual Training</li><li>Up-to-date Curriculum and Valuable Guidelines</li></ul><p>Our Mini MBA &amp; Business Management bundle is a comprehensive programme that includes two QLS-endorsed courses: Mini MBA and Business Management. These courses are designed to provide a thorough understanding of the principles and practices of successful business management.</p><p>In the first course, Mini MBA, you will gain a broad understanding of the essential practices necessary for success in any business. You will learn about leadership and team management, financial analysis and decision-making, and business strategy. You will also gain valuable insights into the importance of effective communication, time management, and organisational structure. By the end of this course, you will have the knowledge and skills needed to excel in any business setting.</p><p>In the second course, Business Management, you will delve deeper into the principles and practices of effective business management. This course covers organisational structure, business strategy, and financial management. You will also learn about the importance of marketing, sales, and customer service and how these areas can help drive business growth. By the end of this course, you will have a thorough understanding of the critical practices necessary for success in the fast-paced business world.</p><p>Together, these two QLS-endorsed courses provide a comprehensive education in business management. Whether you want to start your own business, climb the corporate ladder, or enhance your career prospects, this bundle will provide the knowledge and skills needed to succeed. With hardcopy certificates from the Quality Licence Scheme and the ability to earn CPD points, you can be confident in the quality of your education and the value it will bring to your career.</p><p><strong>Certification</strong></p><p>In pursuing QLS-endorsed courses, learners attain a profound understanding and amplify their professional prowess, enriching their curriculum vitae.</p><p><strong>The Quality Licence Scheme </strong>is a reputable and distinguished endorsement emblematic of exceptional standards and excellence throughout the UK.</p><p>Investing in this comprehensive package, learners will receive Two Hard Copy QLS Endorsed Certificates conveniently <strong>delivered to their doorstep!</strong></p><p><strong>Please Note: </strong>Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This bundle is perfect for anyone who wants to:</p><ul><li>Enhance their business knowledge and skills</li><li>Start or grow their own business</li><li>Improve their career prospects in the business world</li><li>Stay up-to-date with the latest business practices and trends</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol in this course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Business Manager (£23,000 - £70,000 per year)</li><li>Investment Banker (£30,000 - £200,000 per year)</li><li>Entrepreneur (£22,000 - £100,000 per year)</li><li>Financial Analyst (£25,000 - £70,000 per year)</li><li>Marketing Manager (£23,000 - £65,000 per year)</li><li>Operations Manager (£24,000 - £63,000 per year)</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Hard Copy QLS Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Level 4 & 7 Endorsed Diploma | FREE QLS Hard Copy Certificate | FREE 5 CPD Courses & PDF Certificates | Lifetime Access

Mini MBA & Business Management - QLS Endorsed

<p>In today's globalised world, businesses operate across continents, cultures, and digital landscapes. <strong>According to recent studies, 90% of the failed companies attributed it to a need for proper management skills and understanding</strong>. Business Management has transformed from a profession to an art and science everyone aspires to master. With our B<strong>usiness Management Diploma - QLS Level 7</strong> bundle, you're not just getting an education; you're gaining a key to success.</p><p>Our specially curated QLS Level 7 Bundle packs a comprehensive suite of five top-tier courses that cover every nook and cranny of Business Management. From the complexities of <strong>Business Law</strong> in a European context to devising fail-proof <strong>Marketing Strategies</strong> and ensuring <strong>Business Continuity</strong>, we assure you're prepped for the multifaceted world of global business. Explore <strong>Business Analysis</strong>,<strong> Risk Management</strong>,<strong> Contract Law</strong>, and <strong>Budgeting</strong>. Every module is designed with real-world applicability in mind, giving you actionable insights and knowledge.</p><p>Why is this bundle a game-changer? Because not all courses offer the breadth and depth of expertise that can be applied universally across various industries and regions. <strong>This bundle is your ticket to understanding and thriving in any business environment, whether launching a startup in Silicon Valley, negotiating a deal in Shanghai, or innovating in Mumbai</strong>.</p><p>Time waits for no one. Arm yourself with the <strong>Business Management Diploma - QLS Level 7</strong> and transform challenges into opportunities. Remember, in the rapidly evolving business world, knowledge isn't just power; it's survival. Drive your career to unparalleled heights. Join the ranks of global leaders and decision-makers. Your future is just one click away. Invest in yourself today!</p><p><strong>â Bundle Details â</strong></p><ul><li>Course 01: Business Management</li><li>Course 02: Business Law</li><li>Course 03: Business Continuity Management</li><li>Course 04: Marketing Strategies for Business</li><li>Course 05: Make Business Plans: Forecasting and Budgeting</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Understand the fundamentals and advanced concepts of holistic business management, ensuring you comprehend and can implement strategies for operational efficiency.</li><li>Navigate through global and European business laws, providing a solid foundation to manage legal aspects of running businesses in varied regulatory environments.</li><li>Develop robust business continuity plans that shield your organisation from risks, ensuring survival and growth during tumultuous times.</li><li>Plan and execute potent marketing techniques, ensuring your business communicates value effectively and captures market share.</li><li>Craft detailed, forward-thinking business plans, including comprehensive forecasting and budgeting, to guide your organisation towards financial sustainability.</li><li>Optimise organisational structures and processes, utilising proven operations and project management principles to enhance productivity and reduce costs.</li><li>Enhance communication, negotiation, and conflict management skills, ensuring you lead, influence, and manage teams effectively across diverse business environments.</li><li>Implement strategic and tactical management of resources, including human, financial, and operational assets, ensuring aligned, coherent, and sustainable business development.</li></ul><p><strong>Why Choose Imperial Academy?</strong></p><ul><li>Fully Online Training</li><li>QLS Endorsed &amp; CPD Accredited Certificate</li><li>No Time Limits. Study at Your Own Pace</li><li>Expert Instructors</li><li>Audio Visual Training</li><li>Up-to-date Curriculum and Valuable Guidelines</li></ul><p>You may look into the enormous business world with the <strong>Business Management Diploma - QLS Level 7</strong>. This tenaciously developed programme provides learners with a thorough grasp of fundamental business areas, ranging from the nitty-gritty of operations and analytics to the larger horizons of legal frameworks and strategic market positioning.</p><p>The extensive courses in the package give learners a thorough view of significant business drivers. This diploma stands out as a lighthouse for ambitious business professionals striving to win in the global marketplace, with in-depth examinations into corporate law, continuity, personalised marketing tactics, and valuable insights into forecasting and budgeting.</p><p><strong>Course Curriculum:</strong><strong><br /></strong></p><p><strong>Course 01: Business Management</strong></p><ul><li>Module 01: Introduction to Business Management</li><li>Module 02: Operations Management</li><li>Module 03: Introduction to Business Analysis</li><li>Module 04: Strategic Analysis and Product Scope</li><li>Module 05: Project Management</li><li>Module 06: Business Development and Succession Planning</li><li>Module 07- Business Process Management</li><li>Module 08: Planning &amp; Forecasting Operations</li><li>Module 09: Performance Management</li><li>Module 10: Management of Cash and Credit</li><li>Module 11: Managing Risk and Recovery</li><li>Module 12: Quality Management</li><li>Module 13: Communication Skills</li><li>Module 14: Business Environment</li><li>Module 15: Organisational Skills</li><li>Module 16: Negotiation Techniques</li><li>Module 17: Human Resource Management</li><li>Module 18: Motivation and Counselling</li><li>Module 19: Customer Service</li><li>Module 20: Time Management</li><li>Module 21: Conflict Management</li></ul><p><strong>Course 02: Business Law</strong></p><ul><li>Module 01: Understanding Business Law</li><li>Module 02: European Community Law</li><li>Module 03: The Court System</li><li>Module 04: Civil and Alternative Dispute Resolution</li><li>Module 05: Contract &amp; Business Law</li><li>Module 06: Employment Law</li><li>Module 07: Agency Law</li><li>Module 08: Consumer Law and Protection</li><li>Module 09: Law of Tort</li><li>Module 10: Business Organisations</li><li>Module 11: Company Law</li><li>Module 12: Business Property</li><li>Module 13: Competition Law</li></ul><p><strong>Course 03: Business Continuity Management<br /></strong></p><ul><li>Module 01: Introduction - Course Overview</li><li>Module 02: Risk, The Need For BCP &amp; Some Examples</li><li>Module 03:Important BCP Program Considerations</li><li>Module 04:Guidance on Program Structure, Ownership and Evaluation</li><li>Module 05: Bringing It All Together</li></ul><p><strong>Course 04: Marketing Strategies for Business</strong></p><ul><li>Module 01: Welcome</li><li>Module 02: Strategic Outline: Where are we now?</li><li>Module 03: Strategic Outline: Where do we want to be?</li><li>Module 04: Time to Go to Market</li><li>Module 05: Ensure success</li></ul><p><strong>Course 05: Make Business Plans: Forecasting and Budgeting</strong></p><ul><li>Module 01: Introduction &amp; Fundamentals</li><li>Module 02: Detail Budget Requirement</li><li>Module 03: Process of making budget</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The <strong>Business Management Diploma - QLS Level 7</strong> bundle course is ideal for the following:</p><ul><li>Entrepreneurs and small company owners looking to improve their management skills.</li><li>Professionals looking to advance their careers in management, marketing, or finance.</li><li>New managers and team leaders looking to develop their leadership skills.</li><li>Individuals seeking a better understanding of business law and legal issues.</li><li>Anyone interested in starting a business or taking their current one to the next level.</li></ul><p><strong>Disclaimer:</strong></p><p>This course has been endorsed by the<strong> Quality Licence Scheme</strong> for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For details, please visit the Learner FAQs on the Quality Licence Scheme website.</p><p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol in this <strong>Business Management Diploma - QLS Level 7</strong> bundle.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Business Manager: £30,000 - £60,000</li><li>Business Analyst: £35,000 - £70,000</li><li>Operations Manager: £40,000 - £80,000</li><li>Project Manager: £40,000 - £75,000</li><li>Marketing Strategist: £30,000 - £65,000</li><li>Business Continuity Planner: £45,000 - £85,000</li><li>Legal Compliance Officer: £40,000 - £85,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Hard Copy QLS Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

5-in-1 Exclusive QLS Bundle | FREE 5 QLS Hard Copy Certificates | 180 CPD Points | Lifetime Access | Tutor Support

Business Management Diploma - QLS Level 7

<p>As the sun sets on another day, do you find yourself wishing you had better command of the English language? Are you tired of struggling with grammar rules and feeling left out of conversations because you don't know common idioms and phrases? If so, we have the perfect solution for you!</p><p>Introducing our Level 5 English Grammar and 200 Common English Idioms and Phrases bundle! With two QLS-endorsed courses and five CPD QS-accredited courses, you'll have all the tools you need to master the English language. And the best part? With our QLS-endorsed courses, you'll receive a hardcopy certificate upon completion, giving you a tangible symbol of your achievement. And with our CPD QS accredited courses, you can be sure that you're learning from trusted sources and receiving high-quality instruction.</p><p>Whether you're a student looking to improve your grades, a professional aiming to advance in your career, or simply someone who wants to communicate more effectively, this bundle has something for you. Our courses are designed to be accessible and easy to follow, so you can learn at your own pace and on your own schedule.</p><p>So why wait? Take the first step towards mastering the English language today with our Level 5 English Grammar and 200 Common English Idioms and Phrases bundle. With our help, you'll be speaking and writing with confidence in no time.</p><p><strong>Learning Outcomes:</strong></p><p>By the end of this bundle, you will be able to:</p><ul><li>Demonstrate mastery of English grammar, including advanced verb tenses, sentence structure, and punctuation.</li><li>Recognise and understand 200 common English idioms and phrases and incorporate them into your own speech and writing.</li><li>Develop a strong foundation in English language basics, including vocabulary, spelling, and grammar rules.</li><li>Communicate confidently in English in a variety of professional and social situations.</li><li>Achieve advanced proficiency in spoken English, including pronunciation, intonation, and accent reduction.</li><li>Understand the complexities of the English language and its nuances, allowing for more sophisticated communication and interpretation.</li></ul><p><strong>QLS Endorsed Courses: </strong></p><ul><li><strong>Course 01: </strong>Diploma in English Grammar at QLS Level 5</li><li><strong>Course 02: </strong>Diploma in 200 Common English Idioms and Phrases at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03: </strong>GCSE English<strong><br /></strong></li><li><strong>Course 04: </strong>Basics of English</li><li><strong>Course 05:</strong> English as a Foreign Language</li><li><strong>Course 06: </strong>Master English Speaking 1</li><li><strong>Course 07: </strong>Explore the Fundamentals of English Tenses</li></ul><p>Our Level 5 English Grammar and 200 Common English Idioms and Phrases bundle is the perfect way to improve your command of the English language. With two QLS-endorsed courses and five CPD QS-accredited courses, this comprehensive bundle covers everything from the basics of the English language to advanced grammar and idiomatic expressions.</p><p>Designed for students, professionals, and anyone seeking to improve their communication skills, this bundle offers flexible, self-paced learning that fits your schedule. With a hardcopy certificate for completion of the QLS-endorsed courses, you can demonstrate your mastery of the English language to employers and peers alike.</p><p><strong>Certification</strong></p><p>Learners will qualify for the <strong>highly sought-after QLS Endorsed Certificate</strong> after successfully passing the assessment at the conclusion of each endorsed course.</p><p><strong>The Quality Licence Scheme</strong> is a credible and renowned endorsement that marks <strong>high quality </strong><strong>and excellence</strong> in the UK. It is well accepted and sought after by industry experts and recruiters.</p><p>Learners who purchase this bundle will receive <strong>TWO Hardcopy QLS Certificates at their door!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        40 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is perfect for:</p><ul><li>Students seeking to improve their grades in the English language</li><li>Professionals aiming to improve their communication skills</li><li>Non-native speakers looking to achieve fluency in English</li><li>Anyone who wants to communicate more effectively in English</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Writer/Editor: £20,000 - £50,000 per year</li><li>Language Teacher: £20,000 - £40,000 per year</li><li>Customer Service Representative: £16,000 - £25,000 per year</li><li>Public Relations Specialist: £24,000 - £50,000 per year</li><li>Translator: £20,000 - £60,000 per year</li><li>International Business Executive: £40,000 - £100,000+ per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

One Education

QLS Level 5 English Grammar  and Common Idioms and Phrases Course

<p>You know that feeling you get when you're scrolling through job postings, hoping to find the one that will change your life? The one that will allow you to pursue your passions, grow your career, and make a real impact in the world? We all want that feeling. We all deserve it. And with the CV writing and Job Interviewing Skills - Endorsed Training bundle, you can make it a reality.</p><p>This comprehensive collection of 7 courses is designed to provide you with the knowledge and skills necessary to succeed in the world of job searching. With two QLS-endorsed courses in CV Writing Masterclass and Job Interviewing Skills, learners will receive a hardcopy certificate upon completion, showcasing their expertise and dedication to the field. The bundle also includes 5 CPD QS accredited courses that provide a deep dive into related areas such as Business Writing, CV Writing and Job Searching, Ultimate Job Interview in English, Interview Skills: Ace the Interview, and Public Speaking.</p><p>We understand that the job searching process can be daunting, but with the CV writing and Job Interviewing Skills - Endorsed Training bundle, you'll have the tools and knowledge necessary to stand out from the crowd. Our courses are designed to help you craft the perfect CV, develop effective job interviewing skills, and ultimately land the job of your dreams.</p><p>So why wait? Join us on this journey of self-discovery and unlock your full potential today.</p><p><strong>Learning Outcomes:</strong></p><p>Upon completion of the CV writing and Job Interviewing Skills - Endorsed Training bundle, learners will be able to:</p><ul><li>Craft a compelling CV that stands out to potential employers.</li><li>Develop effective job interviewing skills and confidently communicate their strengths and qualifications.</li><li>Understand the principles of effective business writing and be able to apply them in real-world scenarios.</li><li>Develop useful skills in job searching, including effective networking and online job searching.</li><li>Develop strong interview skills in English and understand the cultural nuances of job interviewing.</li><li>Learn how to ace job interviews and successfully negotiate salary and benefits.</li></ul><p>Apply their skills and knowledge to real-world scenarios, making a positive impact in their organisations<strong>.</strong></p><p><strong>QLS Endorsed Courses: </strong></p><ul><li><strong>Course 01: </strong>Diploma in CV Writing at QLS Level 5</li><li><strong>Course 02:</strong> Diploma in Job Interviewing Skills at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03: </strong>Business Writing</li><li><strong>Course 04: </strong>CV Writing and Job Searching</li><li><strong>Course 05:</strong> Ultimate Job Interview in English</li><li><strong>Course 06: </strong>Interview Skills: Ace the Interview</li><li><strong>Course 07: </strong>Public Speaking</li></ul><p>The CV writing and Job Interviewing Skills - Endorsed Training bundle is a comprehensive collection of 7 courses designed to provide learners with the knowledge and skills necessary to excel in the world of job searching. With two QLS-endorsed courses in CV Writing Masterclass and Job Interviewing Skills, learners will receive a hardcopy certificate upon completion, showcasing their expertise and commitment to the field. The bundle also includes 5 CPD QS accredited courses that provide a deep dive into related areas such as Business Writing, CV Writing and Job Searching, Ultimate Job Interview in English, Interview Skills: Ace the Interview, and Public Speaking.</p><p><strong>Certification</strong></p><p>Learners will qualify for the <strong>highly sought-after QLS Endorsed Certificate</strong> after successfully passing the assessment at the conclusion of each endorsed course.</p><p><strong>The Quality Licence Scheme</strong> is a credible and renowned endorsement that marks <strong>high quality </strong><strong>and excellence</strong> in the UK. It is well accepted and sought after by industry experts and recruiters.</p><p>Learners who purchase this bundle will receive <strong>TWO Hardcopy QLS Certificates at their door!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        15 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Job seekers looking to improve their CV and job interviewing skills.</li><li>Anyone looking to develop practical skills in business writing, job searching, and public speaking.</li><li>Recent graduates seeking to develop a strong foundation for a successful career.</li><li>Professionals seeking to advance their careers and improve their job interviewing skills.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon completing the CV writing and Job Interviewing Skills - Endorsed Training bundle, learners may pursue careers in fields such as:</p><ul><li>Human resources (£18,000-£60,000)</li><li>Public relations (£20,000-£50,000)</li><li>Marketing (£20,000-£60,000)</li><li>Journalism (£18,000-£45,000)</li><li>Sales (£18,000-£50,000)</li><li>Customer service (£15,000-£40,000)</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

CV writing and Job Interviewing Skills - 2 QLS Course

<p><strong> 24-Hour Knowledge Knockdown! Prices Reduced Like Never Before </strong></p><p>Do you aspire to beautify brides on their special day, or dream of working backstage at fashion shows? As the demand for skilled makeup artists, bridal makeup specialists, and nail technicians continues to soar, the need for comprehensive training in these fields is paramount. This bundle provides specialised training in makeup and nail care, focusing on bridal and fashion contexts, to help you start or advance your career in beauty industry.</p><p>This course bundle offers a one-stop shop for launching your beauty career. You'll master the fundamentals of bridal makeup, creating flawless looks for a bride's special day. Beyond weddings, the makeup artistry course hones your skills in various makeup styles for different occasions. Additionally, the nail technician course equips you to provide clients with beautiful, long-lasting manicures.</p><p><strong>Key Features of the Bridal Makeup, Makeup Artist &amp; Nail Technician Bundle:</strong></p><ul><li><strong>3 QLS-Endorsed Courses:</strong> We proudly offer 3 QLS-endorsed courses within our Bridal Makeup, Makeup Artist &amp; Nail Technician bundle, providing you with industry-recognized qualifications. Plus, you'll receive a <strong>free hardcopy certificate</strong> for each of these courses.</li><ul><li><strong>QLS Course 01: </strong>Bridal Makeup Artist</li><li><strong> QLS Course 02: </strong>Makeup Artist</li><li><strong> QLS Course 03: </strong>Nail Technician</li></ul></ul><ul><li><strong>5 CPD QS Accredited Courses</strong>: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices.</li><ul><li><strong>Course 01: </strong>Gel Manicure</li><li><strong>Course 02: </strong>Personal Hygiene</li><li><strong>Course 03:</strong> Indian Bridal Makeup</li><li><strong>Course 04:</strong> Luxury Spa Facial Therapy Course - Step by Step Guide</li><li><strong>Course 05: </strong>Fashion Store Assistant Training</li></ul></ul><ul><li>In Addition, you'll get <strong>Five Career Boosting Courses</strong> absolutely FREE with this Bundle.</li><ul><li><strong>Course 01: </strong>Professional CV Writing</li><li><strong>Course 02: </strong>Job Search Skills</li><li><strong>Course 03:</strong> Self Esteem &amp; Confidence Building</li><li><strong>Course 04: </strong>Professional Diploma in Stress Management</li><li><strong>Course 05: </strong>Complete Communication Skills Master Class</li></ul></ul><p><strong>Learning Outcomes of Bridal Makeup, Makeup Artist &amp; Nail Technician</strong></p><ul><li>Master intricate bridal makeup techniques for creating captivating and memorable looks.</li><li>Develop advanced expertise in makeup artistry for various occasions and styles.</li><li>Learn gel manicure and nail technician services for comprehensive beauty offerings.</li><li>Understand personal hygiene and luxury spa facial therapy for professional practice.</li><li>Gain insights into Indian bridal makeup and cultural beauty traditions.</li><li>Acquire knowledge of fashion retail and customer service skills.</li></ul><p>Don't miss your chance to become a sought-after professional in the bridal and beauty sectors. <strong>Enrol now</strong> and transform your passion into a flourishing career!</p><p><strong>Why Choose Us?</strong></p><ul><li>Get 3 <strong>QLS Endorsed Certificate</strong> upon completion of Bridal Makeup, Makeup Artist</li><li>Get a <strong>free student ID card</strong> with Bridal Makeup, Makeup Artist Training program (£10 postal charge will be applicable for international delivery)</li><li>The Bridal Makeup, Makeup Artist is <strong>affordable and simple</strong> to understand</li><li>This course is <strong>entirely online, interactive lesson</strong> with voiceover audio</li><li>Get <strong>Lifetime access</strong> to the Bridal Makeup, Makeup Artist course materials</li><li>The Bridal Makeup, Makeup Artist comes with <strong>24/7 tutor support</strong></li></ul> <p>Start your learning journey straightaway!</p><p><strong>*** Course Curriculum ***</strong></p><p><strong>QLS Course 01: Bridal Makeup Artist</strong></p><ul><li>Module 1: Introduction to Indian Bridal Makeup</li><li>Module 2: Preparing &amp; Priming A Combinational Skintype</li><li>Module 3: Applying Golden, Copper, Brown Eyeshadow Shades</li><li>Module 4: Applying Eyeliner on Eyeliner on Eyes with Slightly Hoodedness</li><li>Module 5: How to Curl Flat Lashes and Apply False Lashes</li><li>Module 6: Applying a Smoked Out Look on the Lower Lashline &amp; Completing the Eye makeup Look</li><li>Module 7: Colour Correcting Dark Pigmentations</li><li>Module 8: Applying Foundation, Highlight &amp; Contour a Medium to Tan Complexions</li><li>Module 9: Apply Bronzer Correctly</li><li>Module 10: Applying Cream Blush for More Glow</li><li>Module 11: Creating the Perfect 3D Glow Effect</li><li>Module 12: Creating Flawless Natural Looking Eyebrows</li><li>Module 13: Applying the Perfect Red Ombre Lips</li><li>Module 14: Fixing the Makeup plus Results &amp; Bridal Photos</li></ul><p>&amp; many more ...</p><p><strong> QLS Course 02: Makeup Artist</strong></p><ul><li>Make Up</li><li>Skin Care</li><li>Things To Know As A Beauty Professional</li></ul><p>&amp; many more ...</p><p><strong> QLS Course 03: Nail Technician</strong></p><ul><li>Module 1: Nail Technician</li><li>Module 2: General Anatomy</li><li>Module 3: Skin Structure, Growth, And Nutrition</li><li>Module 4: Anatomy Of Nail</li><li>Module 5: Equipment For The Technician</li><li>Module 6: Tools And Techniques</li><li>Module 7: Basics Of Chemistry And Chemicals</li><li>Module 8: Nail Product Chemistry</li><li>Module 9: Manicure</li><li>Module 10: Pedicure</li><li>Module 11: Nail Diseases And Skin Problems</li><li>Module 12: Artificial Nails</li><li>Module 13: Nail Art</li><li>Module 14: Safety Practices</li><li>Module 15: Career Prospect And Business Preparations</li><li>Module 16: UK Legislations And Pandemic Implications</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 10 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate:</strong> Free (Previously it was £12.99*13 = £168)</li><li><strong>CPD Hard Copy Certificate: </strong>Free ( For The First Course: Previously it was £29.99)</li><li><strong>QLS Endorsed Hard Copy Certificate: </strong>Free (For The 3 QLS Course: Previously it was £119*3 =357)</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        450 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Individuals who want to become professional makeup artists.</li><li>Aspiring bridal makeup experts who want to learn new techniques.</li><li>Nail technicians who want to enhance their skills and knowledge.</li><li>Individuals who want to learn about personal hygiene and its importance in the beauty industry.</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Makeup Artist</li><li>Bridal Makeup Specialist</li><li>Nail Technician</li><li>Beauty Salon Owner</li><li>Fashion Retail Professional</li><li>Beauty Consultant</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Advanced Diploma in Makeup Artist Training at QLS Level 7</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>
        <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em><em><br /></em></p></div>
        <h4>Diploma in Nail Technician at QLS Level 5</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

                        </div>

Academy for Health and Fitness

Bridal Makeup, Makeup Artist & Nail Technician - QLS Endorsed

<p><strong>***24 Hour Limited Time Flash Sale*** <br /><br /> Food Labelling, Restaurant and Catering Management Admission Gifts  <br /><br /> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Did you know that over<strong> 85% of consumers</strong> in the UK consider food labeling when making purchases? With increasing consumer awareness of food safety and dietary needs, proper food labelling and restaurant management practices are crucial. This course bundle equips you with the knowledge and skills to navigate the ever-changing food industry landscape.</p><p>This bundle combines essential courses in food labelling regulations, hospitality &amp; restaurant management, and catering management. You'll gain a thorough understanding of food labelling requirements, ensuring your business meets legal standards and protects customers. Explore the intricacies of restaurant operations, from menu planning and cost control to customer service and marketing. Learn essential catering skills, including menu development, event planning, and food safety protocols. Additionally, five CPD QS accredited courses enhance your knowledge of<strong> HACCP principles, food allergen awareness, food hygiene standards</strong>, superfood nutrition, and immunity-boosting foods.</p><p><strong>Key Features of the Food Labelling, Restaurant and Catering Management Bundle:</strong></p><ul><li><strong>3 QLS-Endorsed Courses:</strong> We proudly offer 3 QLS-endorsed courses within our Food Labelling, Restaurant and Catering Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a <strong>free hardcopy certificate</strong> for each of these courses.</li><ul><li><strong>QLS Course 01: </strong>Food Labelling Regulations Training</li><li><strong> QLS Course 02: </strong>Hospitality &amp; Restaurant Management</li><li><strong> QLS Course 03: </strong>Catering Management</li></ul></ul><ul><li><strong>5 CPD QS Accredited Courses</strong>: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices.</li><ul><li><strong>Course 01: </strong>HACCP Training</li><li><strong>Course 02: </strong>Food Allergen Awareness Level 3</li><li><strong>Course 03:</strong> How to Improve Your Food Hygiene Rating</li><li><strong>Course 04: </strong>Superfood Nutrition: 60+ Foods For Health &amp; Fitness</li><li><strong>Course 05: </strong>Immunity Boosting Food</li></ul></ul><ul><li>In Addition, you'll get <strong>Five Career Boosting Courses</strong> absolutely FREE with this Bundle.</li><ul><li><strong>Course 01: </strong>Professional CV Writing</li><li><strong>Course 02: </strong>Job Search Skills</li><li><strong>Course 03:</strong> Self Esteem &amp; Confidence Building</li><li><strong>Course 04: </strong>Professional Diploma in Stress Management</li><li><strong>Course 05: </strong>Complete Communication Skills Master Class</li></ul></ul><ul><li>Convenient Online Learning: Our Food Labelling, Restaurant and Catering Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home.</li></ul><p><strong>Learning Outcomes of the Food Labelling, Restaurant and Catering Management Bundle:</strong></p><ul><li>Understand and apply UK food labelling regulations accurately.</li><li>Manage and operate hospitality and restaurant businesses proficiently.</li><li>Plan and oversee catering operations efficiently and creatively.</li><li>Identify and manage food allergens in catering settings.</li><li>Learn techniques to improve your establishment's food hygiene rating.</li><li>Utilize superfoods for enhanced health and fitness in menu planning.</li></ul><p><strong>Why Choose Us?</strong></p><ul><li>Get a <strong>Free CPD Accredited Certificate</strong> upon completion of Food Labelling</li><li>Get a <strong>free student ID card</strong> with Food Labelling Training program (£10 postal charge will be applicable for international delivery)</li><li>The Food Labelling is affordable and simple to understand</li><li>This course is <strong>entirely online, interactive lesson</strong> with voiceover audio</li><li>Get <strong>Lifetime access</strong> to the Food Labelling course materials</li><li>The Food Labelling comes with <strong>24/7 tutor support</strong></li></ul> <p>Start your learning journey straight away!</p><p><strong>****Course Curriculum****</strong></p><p><strong>QLS Course 01: Food Labelling Regulations Training</strong></p><ul><li>Module 01: Introduction To Food Labelling</li><li>Module 02: General Principles Of Food Labelling</li><li>Module 03: Components Of A Food Label</li><li>Module 04: Nutrition Labelling</li><li>Module 05: Enforcement Bodies And Relevant Legislation In The UK</li><li>Module 06: UK Regulations And Laws On Food Labelling</li><li>Module 07: Public Health And Food Safety</li></ul><p><strong> QLS Course 02: Hospitality &amp; Restaurant Management</strong></p><ul><li>Module 01: Introduction To Hospitality Management</li><li>Module 02: An Overview Of Hotel Industry</li><li>Module 03: Restaurant Industry</li><li>Module 04: Restaurant Leadership And Management</li><li>Module 05: The Process Of Selection And Recruitment In Hospitality Industry</li><li>Module 06: The Process Of Development And Training In Hospitality Industry</li><li>Module 07: Management Of Front Office Operations</li><li>Module 08: Management Of Food And Beverage Operations</li><li>Module 09: Food Safety - An Introduction</li><li>Module 10: Supervision Of Food Safety</li><li>Module 11: Food Safety Legislation</li><li>Module 12: Food Safety Management System</li><li>Module 13: Food Safety Management Tools</li><li>Module 14: Contamination Hazards</li><li>Module 15: Controlling Contamination</li><li>Module 16: Food Poisoning (Bacterial) And Food-Borne Illness</li><li>Module 17: Food Poisoning (Non-Bacterial)</li><li>Module 18: Personal Hygiene</li><li>Module 19: Food Premises And Equipment: The Design And Construction</li><li>Module 20: Pest Management</li><li>Module 21: Food Safety Training For The Staff</li></ul><p><strong> QLS Course 03: Catering Management</strong></p><ul><li>Module 01: An Overview Of Catering Business</li><li>Module 02: Laws And Legislations Regarding Food Safety And Hygiene</li><li>Module 03: Food Safety And Hygiene</li><li>Module 04: Food Safety In Catering</li><li>Module 05: Management Of Food And Beverage Operations</li><li>Module 06: Marketing And Human Resource</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 10 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate:</strong> Free (Previously it was £12.99*11 = £168)</li><li><strong>QLS Endorsed Hard Copy Certificate: </strong>Free (For The 3 QLS Course: Previously it was £119*3 =357 )</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        450 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Culinary professionals seeking to enhance their knowledge and skills in food labelling, restaurant, and catering management.</li><li>Entrepreneurs or aspiring business owners in the food industry who want to master the essentials of managing a successful culinary venture.</li><li>Individuals working in the hospitality sector looking to upskill and advance their career prospects.</li><li>Professionals responsible for ensuring food safety, nutrition, and hygiene standards in their organizations.</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Food Labelling Specialist: £25,000 - £40,000 per year</li><li>Restaurant Manager: £22,000 - £45,000 per year</li><li>Catering Manager: £24,000 - £50,000 per year</li><li>Food Safety Officer: £20,000 - £40,000 per year</li><li>Nutrition Consultant: £25,000 - £45,000 per year</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Advanced Diploma in Restaurant Management at QLS Level 7 </h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>
        <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>Diploma in Catering Management at QLS Level 4    </h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

                        </div>

Catering Management

Food & Nutrition

Online Course Marketing

Hospitality & Catering

Restaurant Management

Food & Hygiene

Food Labelling, Restaurant and Catering Management

School of Business and Technology London

CMI Level 2 Award in Team Leading

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations.</p><p></p><p></p><p>This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations. This course may contain a 1-day Applied Workshop. This workshop will allow you to practice your Functional Consultant skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.</p><p></p>Prerequisites<p></p><p></p><ul> <li>Experience as an IT professional or student</li> <li>Working knowledge of Microsoft Power Platform and its key components</li> <li>Knowledge of Microsoft Dataverse (or general data modeling) and security concepts</li></ul><p></p><p></p></div><div id="course-pills-2"><h3>1 - Describe the business value of the Microsoft Power Platform</h3> <ul> <li>Explore Microsoft Power Platform</li> <li>Describe the business value of the Power Platform</li> <li>Explore connectors and Microsoft Dataverse</li> <li>Describe how Power Platform works with Microsoft 365 apps and services</li> <li>Explore how Power Platform works with Microsoft Teams</li> <li>Describe how Power Platform works  with Microsoft Dynamics 365 apps</li> <li>Describe how Power Platform solutions consume Microsoft Azure services </li> <li>Explore how Microsoft Power Platform apps work together </li> <li>Use Artificial Intelligence to increase productivity</li> </ul> <h3>2 - Core components of Power Pages</h3> <ul> <li>Get started with Power Pages</li> <li>Core tools and components of Power Pages</li> <li>Overview of Power Pages security</li> <li>Overview of Power Pages extensibility</li> </ul> <h3>3 - Explore Power Pages templates</h3> <ul> <li>Site design templates</li> <li>Scenario-based templates</li> <li>Dynamics 365 Power Pages site templates</li> </ul> <h3>4 - Explore Power Pages design studio</h3> <ul> <li>Work with pages</li> <li>Page components</li> <li>Site styling and templates</li> </ul> <h3>5 - Explore Power Pages design studio data and security features</h3> <ul> <li>Data workspace in Power Pages design studio</li> <li>Power Pages security features</li> </ul> <h3>6 - Introduction to Power Pages administration</h3> <ul> <li>Power Pages administrative tools</li> <li>Set up workspace in Power Pages design studio</li> </ul> <h3>7 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>8 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>9 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>10 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>11 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>12 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>13 - Create and manage workspaces in Power BI</h3> <ul> <li>Distribute a report or dashboard</li> <li>Monitor usage and performance</li> <li>Recommend a development life cycle strategy</li> <li>Troubleshoot data by viewing its lineage</li> <li>Configure data protection</li> </ul> <h3>14 - Manage semantic models in Power BI</h3> <ul> <li>Use a Power BI gateway to connect to on-premises data sources</li> <li>Configure a semantic model scheduled refresh</li> <li>Configure incremental refresh settings</li> <li>Manage and promote semantic models</li> <li>Troubleshoot service connectivity</li> <li>Boost performance with query caching (Premium)</li> </ul> <h3>15 - Create dashboards in Power BI</h3> <ul> <li>Configure data alerts</li> <li>Explore data by asking questions</li> <li>Review Quick insights</li> <li>Add a dashboard theme</li> <li>Pin a live report page to a dashboard</li> <li>Configure a real-time dashboard</li> <li>Set mobile view</li> </ul> <h3>16 - Implement row-level security</h3> <ul> <li>Configure row-level security with the static method</li> <li>Configure row-level security with the dynamic method</li> </ul> <h3>17 - Create tables in Dataverse</h3> <ul> <li>Table characteristics</li> <li>Table relationships</li> <li>Dataverse logic and security</li> <li>Dataverse auditing</li> <li>Dual-write vs. virtual tables</li> </ul> <h3>18 - Manage tables in Dataverse</h3> <ul> <li>Identify tables and table types in Dataverse</li> <li>Create a custom table</li> <li>Enable attachments within a table</li> <li>Licensing requirements for each table type</li> </ul> <h3>19 - Create and manage columns within a table in Dataverse</h3> <ul> <li>Define columns in Microsoft Dataverse</li> <li>Column types in Microsoft Dataverse</li> <li>Add a column to a table</li> <li>Create a primary name column</li> <li>Restrictions that apply to columns in a table</li> <li>Create an auto numbering column</li> <li>Create an alternate key</li> </ul> <h3>20 - Create a relationship between tables in Dataverse</h3> <ul> <li>Relate one or more tables - Introduction</li> <li>Relationship types that are available in Microsoft Dataverse</li> <li>Create a one-to-many relationship between tables</li> <li>Create a many-to-many relationship between tables</li> <li>Edit or delete relationships</li> </ul> <h3>21 - Working with choices in Dataverse</h3> <ul> <li>Define choice column</li> <li>Standard choices column</li> </ul> <h3>22 - Get started with security roles in Dataverse</h3> <ul> <li>Understand environment roles</li> <li>Adding or disabling an environment user</li> <li>Understand security concepts in Dataverse</li> <li>Understand user security roles and security role defaults</li> <li>Check the roles that a user belongs to</li> <li>Configure Dataverse teams for security</li> <li>Configure Dataverse group teams for security</li> </ul> <h3>23 - Use administration options for Dataverse</h3> <ul> <li>Use Microsoft Power Platform Admin Center portal</li> <li>Tenant storage capacity</li> <li>Advanced Customization options in Power Apps Portal</li> <li>Enable and disable auditing</li> </ul> <h3>24 - Manage Dynamics 365 model-driven app settings and security</h3> <ul> <li>Configure role-based security</li> <li>Manage teams and business units</li> <li>Explore settings and customizations</li> </ul> <h3>25 - Introduction to Microsoft Power Platform security and governance</h3> <ul> <li>Identify Microsoft Power Platform environments</li> <li>Data Loss Prevention policies</li> <li>Microsoft Power Platform Center of Excellence Starter Kit</li> </ul> <h3>26 - Get started with model-driven apps in Power Apps</h3> <ul> <li>Introducing model-driven apps</li> <li>Components of model-driven apps</li> <li>Design model-driven apps</li> <li>Incorporate business process flows</li> </ul> <h3>27 - Configure forms, charts, and dashboards in model-driven apps</h3> <ul> <li>Forms overview</li> <li>Form elements</li> <li>Configure multiple forms</li> <li>Use specialized form components</li> <li>Configure views overview</li> <li>Configure grids</li> <li>Create and edit views</li> <li>Configure charts overview</li> <li>Dashboards overview</li> <li>Use interactive streams and tiles</li> </ul> <h3>28 - Get started with Power Apps canvas apps</h3> <ul> <li>Power Apps building blocks</li> <li>Ways to build Power Apps</li> <li>Power Apps related technologies</li> <li>Additional Power Apps related technologies</li> <li>Designing a Power Apps app</li> </ul> <h3>29 - Connect to other data in a Power Apps canvas app</h3> <ul> <li>Overview of the different data sources</li> <li>Work with action-based data sources</li> <li>Power Automate is a companion to Power Apps</li> </ul> <h3>30 - How to build the UI in a canvas app in Power Apps</h3> <ul> <li>Use themes to quickly change the appearance of your app</li> <li>Branding a control</li> <li>Icons</li> <li>Images</li> <li>Personalization</li> <li>Using the tablet or phone form factors</li> </ul> <h3>31 - Manage apps in Power Apps</h3> <ul> <li>Power Apps review</li> </ul> <h3>32 - Build your first app with Power Apps and Dataverse for Teams</h3> <ul> <li>Create your first app with the hero template</li> <li>Customize your app with Power Apps Studio</li> <li>Publish your app</li> <li>Install template apps</li> </ul> <h3>33 - Access Dataverse in Power Pages websites</h3> <ul> <li>Use lists to display multiple Dataverse records</li> <li>Use forms to interact with Dataverse data</li> </ul> <h3>34 - Authentication and user management in Power Pages</h3> <ul> <li>Power Pages authentication settings</li> <li>User registration in Power Pages</li> <li>Authentication management for Power Pages users</li> <li>Power Pages authentication providers</li> </ul> <h3>35 - Power Pages maintenance and troubleshooting</h3> <ul> <li>Power Pages website maintenance</li> <li>Power Pages website troubleshooting</li> </ul> <h3>36 - Define and create business rules in Dataverse</h3> <ul> <li>Define business rules - Introduction</li> <li>Define the components of a business rule</li> <li>Create a business rule</li> </ul> <h3>37 - Get started with Power Automate</h3> <ul> <li>Introducing Power Automate</li> <li>Troubleshoot flows</li> </ul> <h3>38 - Use the Admin center to manage environments and data policies in Power Automate</h3> <ul> <li>Administer flows</li> <li>Export and import flows</li> <li>Learn how to distribute button flows</li> </ul> <h3>39 - Use Dataverse triggers and actions in Power Automate</h3> <ul> <li>Dataverse triggers</li> <li>Query data</li> <li>Create, update, delete, and relate actions</li> </ul> <h3>40 - Extend Dataverse with Power Automate</h3> <ul> <li>Set up a flow and configure its trigger</li> <li>Email Dataverse record</li> <li>Add to-do items</li> <li>Test and run your flow</li> </ul> <h3>41 - Introduction to expressions in Power Automate</h3> <ul> <li>Get started with expressions</li> <li>Notes make things easier</li> <li>Types of functions</li> <li>Write complex expressions</li> </ul> <h3>42 - Build your first Power Automate for desktop flow</h3> <ul> <li>Set up the environment</li> <li>Explore Power Automate for desktop</li> <li>Create your first Power Automate for desktop flow</li> <li>Record Power Automate for desktop actions</li> <li>Edit and test recorded actions</li> </ul> <h3>43 - Run a Power Automate for desktop flow in unattended mode</h3> <ul> <li>Set up an unattended desktop flow</li> <li>Create a new cloud flow that calls an existing flow in unattended mode</li> <li>Perform a test run</li> <li>Best practices</li> </ul> <h3>44 - Optimize your business process with process advisor</h3> <ul> <li>Get familiar with process advisor</li> <li>Create your first recording</li> <li>Edit recordings and group actions</li> <li>Analyze recordings and interpret results</li> <li>Automation recommendations</li> </ul> <h3>45 - Get started with Microsoft Copilot Studio bots</h3> <ul> <li>Get started working with environments</li> <li>Create bots and work with the Microsoft Copilot Studio interface</li> <li>Create topics</li> <li>Test bots</li> <li>Publish bots and analyze performance</li> </ul> <h3>46 - Enhance Microsoft Copilot Studio bots</h3> <ul> <li>Use Power Automate to add actions</li> <li>Transfer conversations to agents by using Omnichannel for Customer Service</li> <li>Create topics for existing support content</li> <li>Analyze bot performance</li> </ul> <h3>47 - Manage topics in Microsoft Copilot Studio</h3> <ul> <li>Work with bot topics</li> <li>Branch a topic</li> <li>Create topics for existing support content</li> <li>Work with system fallback topics</li> <li>Manage topics</li> </ul> <h3>48 - Manage Power Virtual Agents</h3> <ul> <li>Environments in Microsoft Copilot Studio</li> <li>Bot topics permissions</li> <li>Bot entities and flow permissions</li> <li>Monitor and diagnose</li> <li>Administer and manage</li> <li>Export and import bots</li> <li>Authentication</li> </ul> <h3>49 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>50 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>51 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>52 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>53 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>54 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>55 - Manage solutions in Power Apps and Power Automate</h3> <ul> <li>Add and remove apps, flows, and entities in a solution</li> <li>Edit a solution-aware app, flow, and table</li> <li>Build and deploy a complex solution with flows, apps, and entities</li> <li>Automate solution management</li> </ul> <h3>56 - Load/export data and create data views in Dataverse</h3> <ul> <li>View data in a table</li> <li>Create or edit views of data in a table</li> <li>Load data into a table</li> <li>Export data from a table</li> <li>Add, update, or delete data in a table by using Excel</li> <li>Import data using Power Query</li> <li>Generate a new dataflow from an Excel Template</li> <li>Dataflow and Azure integration</li> </ul> <h3>57 - Get started with AI Builder</h3> <ul> <li>Choose an AI capability</li> <li>Create your first model</li> <li>Ways to use your models</li> </ul> <h3>58 - Manage models in AI Builder</h3> <ul> <li>Model lifecycle</li> <li>Manage model versions</li> <li>Share your models</li> </ul> <h3>59 - Use AI Builder in Power Automate</h3> <ul> <li>AI Builder in Power Automate saves time</li> <li>Advanced usage of AI Builder in Power Automate</li> </ul> <h3>60 - Functional Consultant skills</h3> <ul> <li>Create entity relationship diagrams</li> <li>Create and document mock-ups</li> <li>Document functional requirements and artifacts</li> <li>Complete fit-gap analysis</li> <li>Discuss stakeholder management responsibilities</li> <li>Understand industry accelerators</li> <li>Define Application Lifecycle Management</li> <li>Participate in testing</li> <li>Evaluate options</li> <li>Define connectors</li> <li>Understand Power Apps component framework</li> </ul> <h3>61 - Solution Architect series: Plan application lifecycle management for Power Platform</h3> <ul> <li>Key considerations for ALM</li> <li>Solutions</li> <li>Configuration and reference data</li> <li>Release process</li> <li>ALM with Azure DevOps</li> </ul></div>

Nexus Human

Microsoft Power Apps

Power Apps

Microsoft Power BI

Microsoft Power Platform

Microsoft AZ-104

Microsoft AZ-303

PL-200T00 Microsoft Power Platform Functional Consultant

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this course, you will&hellip;</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn what is Real Estate and why it is different from other asset classes</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get to grips with the overall size and structure of the UK Real Estate Market</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn and analyse the links between the different parts of the property market</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand who works in the Real Estate Market, their qualifications and their job descriptions</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc&hellip;</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to read a real estate market report</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how current affairs, politics and economics affects Real Estate Investment</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will benefit from this course?</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Employees who interacts with Real Estate Firms</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recent non-cognate Graduates interested in entering the field of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline</strong></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Morning</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate or Property?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">What is Real Estate - Physical characteristics &amp; Investment characteristics</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Why buy Real Estate?</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How big is the UK Real Estate market? - Total size and size of various sub sectors</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Key Real Estate Market Locations, Sale Prices and Rents</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market &amp; How the four markets interact and make money</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to calculate Sale Price and Real Estate Returns</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to read a Real Estate market report</li><li value="9" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Afternoon</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Who works in Real Estate and what do they do?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations &amp; Typical career paths</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle &amp; The Development lifecycle</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Companies&rsquo; - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity &amp; Related industries</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Networks</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The future of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Included in the Course</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">CPD Accredited Certificate</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course Files</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">E - s.musgrave@bayfieldtraining.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T - 01223 517851</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a></p>



A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.


On this course, you will…
Learn what is Real Estate and why it is different from other asset classes
Get to grips with the overall size and structure of the UK Real Estate Market
Learn and analyse the links between the different parts of the property market
Understand who works in the Real Estate Market, their qualifications and their job descriptions
Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc…
Learn how to read a real estate market report
Understand how current affairs, politics and economics affects Real Estate Investment
Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector


Who will benefit from this course?
Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies
Customer Service Employees who interacts with Real Estate Firms
Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector
Recent non-cognate Graduates interested in entering the field of Real Estate


Course Outline
Morning
Real Estate or Property?
What is Real Estate - Physical characteristics & Investment characteristics
Why buy Real Estate?
How big is the UK Real Estate market? - Total size and size of various sub sectors
Key Real Estate Market Locations, Sale Prices and Rents
The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market & How the four markets interact and make money
How to calculate Sale Price and Real Estate Returns
How to read a Real Estate market report
How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?


Afternoon
Who works in Real Estate and what do they do?
Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations & Typical career paths
Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle & The Development lifecycle
Real Estate Companies’ - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity & Related industries
Real Estate Networks
The future of Real Estate


Included in the Course
CPD Accredited Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Professional Development

Continuous Professional Development (CPD)

 This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. 

An Introduction to Real Estate (Foundational Level)

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p><span>People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.</span></p><p></p>Overview<p></p><p><span>Describe the customer engagement apps and what they have in common</span></p><br /><p><span>Describe the standard marketing processes and how Dynamics 365 Marketing addresses them</span></p><br /><p><span>Describe Dynamics 365 Marketing features and capabilities</span></p><br /><p><span>Describe additional marketing apps</span></p><br /><p><span>Describe the standard sales processes and how Dynamics 365 Sales addresses them</span></p><br /><p><span>Describe Dynamics 365 Sales capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them</span></p><br /><p><span>Describe Dynamics Customer Service capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard field service business processes and how Dynamics 365 Field Service addresses</span></p><br /><p><span>Describe how to generate Work Orders</span></p><br /><p><span>Describe the scheduling capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the inventory management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the asset management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations</span></p><br /><p><span>Describe the sales capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the project management capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the resource utilization capabilities of Dynamics 365 Project Operations</span></p><p></p><p>This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.</p></div><div id="course-pills-2"><h4>Learn the Fundamentals of Dynamics 365 Marketing</h4><ul><li>Get introduced to the Dynamics 365 customer engagement apps</li><li>Examine Dynamics 365 Marketing</li><li>Describe Dynamics 365 Marketing capabilities</li><li>Review Additional Marketing Apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Sales</h4><ul><li>Explore Dynamics 365 Sales</li><li>Manage the sales lifecycle with Dynamics 365 Sales</li><li>Review additional sales apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Customer Service</h4><ul><li>Examine Dynamics 365 Customer Service</li><li>Describe Dynamics Customer Service capabilities</li><li>Review additional customer service apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Field Service</h4><ul><li>Examine Dynamics Field Service</li><li>Generate Work Orders in Dynamics 365 Field Service</li><li>Describe the scheduling capabilities of Dynamics 365 Field Service</li><li>Examine the inventory management capabilities of Dynamics 365 Field Service</li><li>Review the asset management capabilities of Dynamics 365 Field Service</li></ul><h4>Learn the Fundamentals of Dynamics 365 Project Operations (CRM)</h4><ul><li>Examine Dynamics 365 Project Operations</li><li>Describe the sales capabilities of Dynamics 365 Project Operations</li><li>Plan projects with Dynamics 365 Project Operations</li><li>Review the resource utilization capabilities of Dynamics 365 Project Operations</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft 365

Microsoft AZ-900

Microsoft AZ-700

Microsoft Dynamics

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.</p>Overview<p>Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations</p><p></p><p>This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Customer Care

Customer Service

Service Design Courses (SDC)

Professional Skills Course (PSC)

Trainers Course

Providing Outstanding Customer Service

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p>Many hospitals and clinics will use a smile, âcustomer serviceâ and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need.</p>

<p>At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.</p>
<p>
							
							</p><div>
						
					</div>

GBA Corporate

Medical

Medical Tourism

Online

Supply Chain and Logistics Management

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p><strong>By the end of the course, delegates will have:</strong></p>

<p> </p>

<ul>
	<li>Identify and prioritise key accounts</li>
	<li>Increasing business revenue through effective CRM</li>
	<li>The importance of client care in the business environment</li>
	<li>Contribution of Customer care towards to quality service</li>
	<li>Understand the benefits of high-level CRM and the part it plays in client retention</li>
	<li>Understanding the service excellence and its strengths</li>
	<li>Necessary attitudes for inspiring customer service</li>
	<li>Develop the important skills necessary for an effective Customer Relationship Manager</li>
	<li>Building rapport and creating strong working relationships</li>
	<li>Effective Communication between the clients</li>
	<li>Understanding the importance of interpersonal contact and behaviour </li>
</ul>
<p>
							
							</p><div>
						
					</div>

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