1635 Courses

Medication Safety, Inhaler, Buccal training, 7Rs, CPD accreditation, Drug charts, medication, administration, Human factors, nebulizer, Midazolam, documentation, MRA, drug calculations, framework, syringe, consent

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to: Focus on others to project a UB4I, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; Listen more intently to develop the best rapport; Communicate clearly with conviction, projecting greater credibility; Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business. Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Public Speaking Courses That Work Our public speaking courses are refreshingly different and transformative. Mindful presenting is the key to the future of high impact public speaking training. In fact, we are changing organisations one presentation at a time. We do that by providing training that empowers and equips professionals to present with greater confidence, clarity and impact.

Puppy training, beginner lever for dogs upto 10 months old. This 6 week course where the classes encompasses a comprehensive range of essential skills and behaviours. You will attend 6 x 30-minute training classes at Mancetter Memorial Hall, Old Farm Road, Mancetter, Atherstone, CV9 1QN

Dog training, beginner lever for dogs 10 months and older. This 6 week course where the classes encompasses a comprehensive range of essential skills and behaviours. You will attend 6 x 30-minute training classes Mancetter Memorial Hall, Old Farm Road, Mancetter, Atherstone, Warwickshire, CV9 1QN.

AS YOU DELIVER THIS INFORMATION, YOU ARE COACHED TO IMPROVE YOUR PUBLIC-SPEAKING STYLE IN THESE (AND A FEW OTHER) AREAS: BODY LANGUAGE, POSTURE, WORD CHOICE, CONFIDENCE, EYE CONTACT, VERBAL TICS/FILLER WORDS, AND VOLUME. You will be coached to overhaul your content and visual aids (frequently PowerPoint) used during the presentation by: stating your purpose clearly, reducing the amount of text on slides, making messages more user-friendly, and choosing best graphics to support message. Attendees Will Be Able To: Increase ability to motivate the audience by delivering organized and engaging presentations; Gain more efficiency by crafting carefully-worded, streamlined messages, free of verbal tics and filler words; Increase enthusiasm through focus on body language and stage presence; and Convince listeners with strong evidence presented in speech and visual aids. Online Format—Advanced Presentation Skills is a 4-hour interactive virtual class for up to six people. Register for this class and you will be sent ONLINE login instructions prior to the class date. The Diversity Sensitivity & Awareness workshop was excellent. It provided a unique approach to addressing the topic. The session was interactive, interesting and very informative, leaving participants with a greater understanding of the merits of diversity and an inspiration to continue to broaden that knowledge base. Sandra Hess Moll, Director of Employment Services / Affirmative Action CoordinatorMcHenry County College

– BAG MAKING COURSE – LEATHER GOODS MAKING COURSE: MAKE A STITCHLESS LEATHER BAG – WHAT IS THIS COURSE ABOUT?This is one of our group leather goods making courses for beginners that we organise at our London studio.Using beautiful vegetable-tanned leather, basic leather tools and simple metal fittings, you will make a stitchless leather bag while learning five basic leather working techniques.You will customise your bag by choosing between two designs (see photo gallery) and selecting your preferred colours of leather and fittings.No sewing skills or experience is required!At the end of the course, you won’t just take home a beautiful bag made entirely by you but also an understanding of working with leather and essential leather tools.WHAT WILL I LEARN?During our leather goods making courses, you will always receive an introduction to:-Different leather types-Essential leather tools You will then learn these 5 basic leather working techniques:-Marking leather-Cutting leather-Folding leather-Punching leather-Burnishing leather In the second part of the course, you will apply the techniques learnt by hand-cutting and assembling your beautiful bag using screw studs. No sewing is required.INCLUDED IN THE COURSE:All materials and tools are supplied.WHAT ARE THE ENTRY REQUIREMENTS?This course on making a stitchless leather bag is suitable for beginners.You should be able to use measurements and understand verbal and written English instructions. ADDITIONAL MATERIAL PROVIDEDIn addition to the course, you will receive the following useful handouts to take home with you:– An introduction to leather types and features – A glossary of leather craft tools which includes images and helpful descriptions – A list of the basic fittings used in handbag making, including images and descriptions – A list of reputable suppliers to buy leather and fittings from (in London and online)HOW LONG IS THIS TUITION?:This tuition will require up to 7 hours to complete.We aim to provide customised and high quality tuition services and by only allowing up to 5 students at a time, we are able to focus on each person needs and interests.As every student has a different level of ability and previous experience, this course might lead some students to complete the core aspects of the lesson in a shorter time frame than others.Students who complete the course early will be welcome to stay and use the studio facilities to exercise on the topics of the lesson.

Join us for an immersive journey into Reiki Level 2, where you'll unlock the power of sacred symbols, master distant healing, and emerge as a certified Reiki professional.