Name: Diploma in Anger Management and Conflict Resolution - CPD Certified
Price: 279 GBP
Availability: InStock

London

<h2>Disciplined Agile Senior Scrum Master (DASSM): In-House Training</h2>
 <p>Do you want to take Disciplined Agile® to a new level? Are you looking for tools to solve complex problems and enhance your organization's agility? Do you want to learn how to lead your team to excellence?</p>
 <p>Expand your knowledge and build practical skills around Disciplined Agile®, business agility, leadership, and team development.</p>
 <p>Disciplined Agile Senior Scrum Master is a nine-lesson, instructor-led course that shows you how to use the Disciplined Agile tool kit to solve a variety of advanced problems, work with allies within your organization, and optimize how teams work. You will gain knowledge in planning, reporting and metrics, and coordinating activities, as well as how to meet challenges in these areas. And you'll develop the skills you need to foster emotional intelligence, resolve conflicts, and lead high-performance teams at any stage of development.</p>
 <p>Filled with activities, supplemental reading, and more, this course will prepare you to take the Disciplined Agile Senior Scrum Master (DASSM) exam and, equally important, start using Disciplined Agile immediately within your leadership role.</p><h3>What You Will Learn</h3>
 <p>After the completion of this course, you will be able to:</p>
 <ul>
 <li>Accelerate your ability to lead high-profile initiatives that are critical to enterprise success</li>
 <li>Take a deep dive into the Disciplined Agile® tool kit to develop a comprehensive understanding of the hundreds of practices and strategies it contains and the trade-offs of applying them</li>
 <li>Apply the Disciplined Agile tool kit in hands-on exercises to guide your team in choosing and evolving your best way of working (WoW) in real-life situations</li>
 <li>Use the tool kit to solve complex challenges commonly encountered in development and operational teams, the value stream, and at the enterprise level</li>
 <li>Learn how to design and implement metrics that measure your improvements in areas where your teams are struggling</li>
 <li>Understand how to nurture emotional intelligence</li>
 <li>Feel confident empowering others on your team(s)</li>
 <li>Learn how to lead your teams in any situation to improve value delivery for your customers</li>
 <li>Apply the Disciplined Agile tool kit to guide your team in choosing and evolving the best way of working (WoW) in the situation you face</li>
 <li>Be prepared to take the Disciplined Agile® Senior Scrum Master (DASSM) exam and earn a valuable, credible certification</li>
 </ul><section>
                    <ul> <li>Roles and responsibilities of DASSM</li> <li>Tuckman Team Development Model</li> <li>Emotional intelligence and why it is essential to team performance</li> <li>Business agility</li> <li>Tactical scaling factors in more complex situations</li> <li>Disciplined DevOps layer</li> <li>'Test-first' method as it relates to the quality of requirements</li> <li>Scope and purpose of the value stream layer</li> <li>Coordinate activities process goal and why it is important</li> <li>Value creation structure of teams</li> <li>DA™ tool kit to optimize the flow of work and solve challenges related to coordinating and collaborating across teams, or within a larger team of teams</li> <li>Thomas-Kilmann Conflict Resolution</li> <li>Planning</li> <li>Five levels of scope</li> <li>Metrics</li> </ul>


                </section>

IIL Europe Ltd

Disciplined Agile Senior Scrum Master (DASSM): In-House Training

General Admission

Edinburgh

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is an exciting and practical mediation skills and conflict management training course from one of Europe&rsquo;s leading mediation providers. This skills based training is suitable for leaders, managers and supervisors in all type of organisations.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional and affordable training - conducted on-site</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whilst intuition and reasonableness are important aspects of responding to conflict it is not enough to rely on these things if we are going to be consistent and fair, prevent further harm being done and arrive at lasting solutions. Managers therefore need a framework within which they can discover what works well or them and how effective they can really be at resolving their own conflicts or intervening as a Manager. This course covers mediation and workplace conflict resolution skills suitable for managers in all type of organisations.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Objectives</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">At the completion of this course participants should be able to:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1. Understand the positive and negative aspects of workplace conflict</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">2. Apply effective communication strategies to resolve workplace conflict situations</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3. Apply reframing techniques so that conflict can be resolved collaboratively</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">4. Use basic mediation skills to resolve conflict in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Please Note:</strong> This course is not intended to equip or accredit participants to be &lsquo;mediators.&#39; Mediation training can require up to sixty hours of instruction. This course will cover introductory skills based training only&mdash;aimed at managers.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Resources for responding to conflict</li><li fr-original-style="" style="box-sizing: border-box;">Positive &amp; Negative Conflict</li><li fr-original-style="" style="box-sizing: border-box;">Analysing Your Conflict Handling Behaviour</li><li fr-original-style="" style="box-sizing: border-box;">Resolving and Managing Conflict</li><li fr-original-style="" style="box-sizing: border-box;">Dealing with &lsquo;difficult&rsquo; people</li><li fr-original-style="" style="box-sizing: border-box;">Handling emotion and aggression</li><li fr-original-style="" style="box-sizing: border-box;">Mediation skills for Managers and Supervisors</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Your Trainer</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The trainer is Tony Buon, the Man- aging Partner of Buon Consultancy. He is a well known workplace mediator with over 30 years experience as a mediator instructor. Tony is also a qualified workplace psychologist, educator and author.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tony holds Diplomas in Mediation, Conflict Resolution, Counselling and Teaching. Degrees in Psychology and Behavioural Sciences and Post-Graduate Qualifications in Education and Organisational Psychology. He is also a Certified Employee Assistance Professional (CEAP) and an Accredited Mediator (MII).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Some of the over 1000 organisations Tony has worked with includes; 3M, Accor, Aramco, AXA, the British Council, BP, Coca Cola, CiC, CSR, DAA, Diageo, Dorset Police, DAA, DuPont, EAPA, ENI, Hampshire Council, NHS, Scottish Police College, &amp; the Sydney Olympics.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Comments from previous participants:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo; ...one of the best courses I have ever attended!&rdquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;I can&rsquo;t believe how much I learnt. I feel much more confident to handle workplace conflicts&rdquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;...the trainer was excellent and the individual coaching fantastic&rdquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;I loved that the course focused on the practical skills relevant to my job&rdquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;great course and I liked the practical approach&rdquo;</p>

Buon Consultancy

Mediation

Mediation 4 Managers - 2-Day Training Course (£1450 total for this 2-day course for a group of 5-10 Managers)

1x Days of Training

<div>
                        
                        <div>
                            <p> </p>
<p><span>ISO 14001 Lead Auditor training enables you to develop the necessary expertise to perform an Environmental Management System (EMS) audit by applying widely recognized audit principles, procedures and techniques.</span></p>
                        </div>
                    </div>
                    <div>
                        <h2>About This Course</h2>
                        <div>
                            <p> </p>
<p>During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.</p>
<p>Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.</p>
<p>After acquiring the necessary expertise to perform this audit, you can sit for the exam and gain "Certified ISO 14001 Lead Auditor' Certificate. By holding this Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices. </p>
<p> </p>
<h2>Learning objectives</h2>
<p> </p>
<ul>
<li>Understand the operations of an Environmental Management System (EMS) based on ISO 14001</li>
<li>Acknowledge the correlation between ISO 14001, ISO 14040 and other standards and regulatory frameworks</li>
<li>Understand an auditor's role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011</li>
<li>Learn how to lead an audit and audit team</li>
<li>Learn how to interpret the requirements of ISO 14001 in the context of an EMS audit</li>
<li>Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011</li>
</ul>
<h2> </h2>
<h2>Educational approach</h2>
<p> </p>
<ul>
<li>This training is based on both theory and best practices used in EMS audits</li>
<li>Lecture sessions are illustrated with examples based on case studies</li>
<li>Practical exercises are based on a case study which includes role playing and discussions</li>
<li>Practice tests are similar to the Certification Exam</li>
</ul>
                        </div>
                    </div>
                    <div>
                        <h2>Prerequisites</h2>
                        <div>
                            <p> </p>
<p><span>A fundamental understanding of ISO 14001 and comprehensive knowledge of audit principles. </span></p>
                        </div>
                    </div>
                    <div>
                        <h2>Who Should Attend?</h2>
                        <div>
                            <p> </p>
<ul>
<li>Auditors seeking to perform and lead Environmental Management System (EMS) certification audits</li>
<li>Managers or consultants seeking to master an Environmental Management System audit process</li>
<li>Individuals responsible for maintaining conformance with EMS requirements</li>
<li>Technical experts seeking to prepare for an Environmental Management System audit</li>
<li>Expert advisors in Environmental Management </li>
</ul>
                        </div>
                    </div>
                    <div>
                        <h2>What's Included?</h2>
                        <div>
                            <p> </p>
<p>Refreshments &amp; Lunch (Classroom courses only)                </p>
<p>Course Slide Deck             </p>
<p>Official Study Guides        </p>
<p>CPD Certificate             </p>
<p>The Exam</p>
<p> </p>
                        </div>
                    </div>
                    <div>
                        <h2>Accreditation</h2>
                        <div>
                            <p><img src="https://www.the-training-centre.com/content/img/National%20Accreditation%20Service%20(3).jpg" height="201" width="258" /></p>
                        </div>
                    </div>
                    <div>
                        <h2>Assessment</h2>
                        <div>
                            <p> </p>
<p> </p>
<p>Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question, essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance.</p>
<p>Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.</p>
                        </div>
                    </div>
                    <div>
                        <h2>Provided by</h2>
                        <div>
                            <p> </p>
<p>This course is Accredited by <a title="NACS" href="http://www.nacs.ee" target="_blank">NACS</a> and Administered by the <a title="IECB" href="https://www.iecb.org" target="_blank">IECB</a></p>
                        </div>
                    </div>

Training Centre

ISO 14001 Lead Auditor

<div>
                        
                        <div>
                            <p> </p>
<p>ISO 45001<span> is the first global Occupational Health and Safety Management System standard that replaces OHSAS 18001. The ISO 45001 Lead Auditor training enables you to develop the necessary expertise to perform an Occupational Health and Safety Management System (OH&amp;S MS) audit by applying widely recognized audit principles, procedures and techniques. </span></p>
                        </div>
                    </div>
                    <div>
                        <h2>About This Course</h2>
                        <div>
                            <p> </p>
<p>During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process. </p>
<p> </p>
<p>Based on practical exercises, you will be able to master the audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.</p>
<p> </p>
<p>After acquiring the necessary expertise to perform this audit, you can sit for the exam and gain the 'IECB Certified ISO 45001 Lead Auditor' credential. By holding an IECB Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.</p>
<p> </p>
<h2>Learning objectives</h2>
<p> </p>
<ul>
<li>Understand the operations of an Occupational Health and Safety Management System (OH&amp;S MS) based on ISO 45001 </li>
<li>Acknowledge the correlation between ISO 45001 and other standards and regulatory frameworks</li>
<li>Understand the auditor's role in planning, leading and following-up on a management system audit in accordance with ISO 19011</li>
<li>Learn how to interpret the requirements of ISO 45001 in the context of an OH&amp;S MS audit</li>
</ul>
<h2> </h2>
<h2>Educational approach</h2>
<p> </p>
<ul>
<li>This training is based on both theory and best practices used in OH&amp;S MS audits</li>
<li>Lecture sessions are illustrated with practical questions and examples</li>
<li>Practical exercises include examples and case study discussions</li>
<li>Practice tests are similar to the Certification Exam</li>
</ul>
                        </div>
                    </div>
                    <div>
                        <h2>Prerequisites</h2>
                        <div>
                            <p> </p>
<p><span>A foundational understanding of ISO 45001 and knowledge of audit principles. </span></p>
                        </div>
                    </div>
                    <div>
                        <h2>What's Included?</h2>
                        <div>
                            <p> </p>
<p>Refreshments &amp; Lunch*                  </p>
<p>Course Slide Deck             </p>
<p>Official Study Guides        </p>
<p>Official Exam Q&amp;A             </p>
<p>The Exam</p>
<p> </p>
<p>* Classroom based courses only</p>
<p> </p>
                        </div>
                    </div>
                    <div>
                        <h2>Who Should Attend?</h2>
                        <div>
                            <p> </p>
<ul>
<li>Auditors seeking to perform and lead Occupational Health and Safety Management System (OH&amp;S MS) certification audits</li>
<li>Managers or consultants seeking to master an Occupational Health and Safety Management System audit process </li>
<li>Individuals responsible for maintaining conformance with OH&amp;S MS requirements</li>
<li>Technical experts seeking to prepare for an Occupational Health and Safety Management System audit</li>
<li>Expert advisors in Occupational Health and Safety Management </li>
</ul>
                        </div>
                    </div>
                    <div>
                        <h2>Accreditation</h2>
                        <div>
                            <p><img src="https://www.the-training-centre.com/content/img/National%20Accreditation%20Service%20(3).jpg" height="201" width="258" /></p>
                        </div>
                    </div>
                    <div>
                        <h2>Assessment</h2>
                        <div>
                            <p> </p>
<p>Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance.</p>
<p>Exam results are provided within 24 hours.</p>
<p> </p>
                        </div>
                    </div>
                    <div>
                        <h2>Provided by</h2>
                        <div>
                            <p> </p>
<p>This course is Accredited by <a title="NACS" href="http://www.nacs.ee" target="_blank">NACS</a> and Administered by the <a title="IECB" href="https://www.iecb.org" target="_blank">IECB</a>.</p>
                        </div>
                    </div>

ISO 45001 Lead Auditor

<div>
                        
                        <div>
                            <p> </p>
<p><span>ISO 22301 Lead Auditor training enables you to develop the necessary expertise to perform a Business Continuity Management System</span><span> (BCMS) audit by applying widely recognized audit principles, procedures and techniques.</span></p>
                        </div>
                    </div>
                    <div>
                        <h2>About This Course</h2>
                        <div>
                            <p> </p>
<p>During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.</p>
<div>Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution. </div>
<div> </div>
<div>After attending this 4 day course, candidates can sit for the exam with the aim of gaining the "ISO22301 Lead Auditor' credential. You will then be in a position to demonstrate that you have the capabilities and competencies to audit organizations based on best practices. </div>
<div> </div>
<div> </div>
<div>
<h2>Learning objectives</h2>
<p> </p>
<ul>
<li>Understand the operations of a Business Continuity Management System based on ISO 22301</li>
<li>Acknowledge the correlation between ISO 22301 and other standards and regulatory frameworks</li>
<li>Understand an auditor's role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011</li>
<li>Learn how to lead an audit and audit team</li>
<li>Learn how to interpret the requirements of ISO 22301 in the context of a BCMS audit</li>
<li>Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011</li>
</ul>
<h2> </h2>
<h2>Educational approach</h2>
<p> </p>
<ul>
<li>This training is based on both theory and best practices used in BCMS audits</li>
<li>Lecture sessions are illustrated with examples based on case studies </li>
<li>Practical exercises are based on a case study which includes role playing and discussions</li>
<li>Practice tests are similar to the Certification Exam</li>
</ul>
</div>
                        </div>
                    </div>
                    <div>
                        <h2>Prerequisites</h2>
                        <div>
                            <p> </p>
<p><span>A foundational understanding of ISO 22301 and knowledge of audit principles.</span></p>
                        </div>
                    </div>
                    <div>
                        <h2>What's Included?</h2>
                        <div>
                            <p> </p>
<p>Refreshments &amp; Lunch (Classroom courses only)                  </p>
<p>Course Slide Deck             </p>
<p>Official Study Materials </p>
<p>CPD Certificate         </p>
<p>The Exam fees</p>
                        </div>
                    </div>
                    <div>
                        <h2>Who Should Attend?</h2>
                        <div>
                            <p> </p>
<ul>
<li>Auditors seeking to perform and lead Business Continuity Management System (BCMS) certification audits</li>
<li>Managers or consultants seeking to master a Business Continuity Management System audit process</li>
<li>Individuals responsible for maintaining conformance with Business Continuity Management System requirements</li>
<li>Technical experts seeking to prepare for a Business Continuity Management System audit</li>
<li>Expert advisors in Business Continuity Management</li>
</ul>
                        </div>
                    </div>
                    <div>
                        <h2>Our Guarantee</h2>
                        <div>
                            <p> </p>
<ul>
<li>We are an <strong>approved IECB Training Partner</strong>.</li>
<li>You can learn wherever and whenever you want with our robust <strong>classroom</strong> and <strong>interactive online training courses</strong>.</li>
<li>Our courses are taught by qualified practitioners with <strong>commercial experience</strong>.</li>
<li>We strive to give our delegates the <strong>hands-on experience</strong>.</li>
<li><strong>Our courses are all-inclusive with no hidden extras. </strong><strong> </strong>The one-off cost covers the training, all course materials, and exam voucher.</li>
<li>Our aim: To achieve a<strong> 100% first time pass rate </strong>on all our instructor-led courses.</li>
<li>Our Promise:<strong> Pass first time or 'train' again for FREE.</strong><br />*FREE training offered for retakes - come back within a year and only pay for the exam.</li>
</ul>
                        </div>
                    </div>
                    <div>
                        <h2>Assessment</h2>
                        <div>
                            <p> </p>
<p>The exam is a 12 question essay type exam completed in the afternoon of Day 4. The pass mark for the exam is 70%.</p>
<p>Exam results are provided within 24 hours.</p>
                        </div>
                    </div>
                    <div>
                        <h2>Provided by</h2>
                        <div>
                            <p> </p>
<p>This course is Accredited by <a title="NACS" href="http://www.nacs.ee" target="_blank">NACS </a>and administered by the <a title="IECB" href="https://www.iecb.org" target="_blank">IECB</a>.</p>
                        </div>
                    </div>
                    <div>
                        <h2>Accreditation</h2>
                        <div>
                            <p><img src="https://www.the-training-centre.com/content/img/National%20Accreditation%20Service%20(3).jpg" height="200" width="256" /></p>
                        </div>
                    </div>

ISO 22301 Lead Auditor

<div>
                        
                        <div>
                            <p> </p>
<p><span>The ISO 9001 </span><span>Lead Auditor training enables you to develop the necessary expertise to perform a Quality Management System (QMS) audit by applying widely recognized audit principles, procedures and techniques.</span></p>
                        </div>
                    </div>
                    <div>
                        <h2>About This Course</h2>
                        <div>
                            <p> </p>
<p>During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and the certification process according to ISO/IEC 17021-1.</p>
<p> </p>
<p>Based on practical exercises, you will be able to master the audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.  </p>
<p> </p>
<p>After acquiring the necessary expertise to perform this audit, you can sit for the exam and gain "Certified ISO 9001 Lead Auditor' credential. By holding this Certificate,, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices. </p>
<p> </p>
<h2>Learning objectives</h2>
<p> </p>
<ul>
<li>Understand the operations of a Quality Management System (QMS) based on ISO 9001</li>
<li>Acknowledge the correlation between ISO 9001 and other standards and regulatory frameworks</li>
<li>Understand the auditor's role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011</li>
<li>Learn how to lead an audit and audit team</li>
<li>Learn how to interpret the requirements of ISO 9001 in the context of a QMS audit</li>
<li>Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011</li>
</ul>
<h2> </h2>
<h2>Educational approach</h2>
<p> </p>
<ul>
<li>This training is based on both theory and best practices used in QMS audits</li>
<li>Lecture sessions are illustrated with practical questions and examples</li>
<li>Practical exercises include examples and case study discussions</li>
<li>Practice tests are similar to the Certification Exam</li>
</ul>
                        </div>
                    </div>
                    <div>
                        <h2>Prerequisites</h2>
                        <div>
                            <p> </p>
<p><span>A fundamental understanding of ISO 9001 and comprehensive knowledge of audit principles.</span></p>
                        </div>
                    </div>
                    <div>
                        <h2>What's Included?</h2>
                        <div>
                            <p> </p>
<p>Refreshments &amp; Lunch (Classroom only)                  </p>
<p>Course Slide Deck             </p>
<p>Official Study Guides            </p>
<p>The Exam</p>
                        </div>
                    </div>
                    <div>
                        <h2>Who Should Attend?</h2>
                        <div>
                            <p> </p>
<ul>
<li>Auditors seeking to perform and lead Quality Management System (QMS) certification audits</li>
<li>Managers or consultants seeking to master a Quality Management System audit process</li>
<li>Individuals responsible for maintaining conformance with QMS requirements</li>
<li>Technical experts seeking to prepare for a Quality Management System audit</li>
<li>Expert advisors in Quality Management</li>
</ul>
                        </div>
                    </div>
                    <div>
                        <h2>Accreditation</h2>
                        <div>
                            <p><img src="https://www.the-training-centre.com/content/img/National%20Accreditation%20Service%20(3).jpg" height="200" width="256" /></p>
                        </div>
                    </div>
                    <div>
                        <h2>Our Guarantee</h2>
                        <div>
                            <p>  </p>
<ul>
<li>We are an <strong>approved IECB Training Partner</strong>.</li>
<li>You can learn wherever and whenever you want with our robust <strong>classroom</strong> and <strong>interactive online training courses</strong>.</li>
<li>Our courses are taught by qualified practitioners with <strong>commercial experience</strong>.</li>
<li>We strive to give our delegates the <strong>hands-on experience</strong>.</li>
<li><strong>Our courses are all-inclusive with no hidden extras. </strong><strong> </strong>The one-off cost covers the training, all course materials, and exam voucher.</li>
<li>Our aim: To achieve a<strong> 100% first time pass rate </strong>on all our instructor-led courses.</li>
<li>Our Promise:<strong> Pass first time or 'train' again for FREE.</strong><br />*FREE training and exam retake offered</li>
</ul>
                        </div>
                    </div>
                    <div>
                        <h2>Assessment</h2>
                        <div>
                            <p> </p>
<p> </p>
<p>Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question, essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance.</p>
<p>Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.</p>
                        </div>
                    </div>
                    <div>
                        <h2>Provided by</h2>
                        <div>
                            <p> </p>
<p>This course is Accredited by <a title="NACS" href="http://www.nacs.ee" target="_blank">NACS</a> and Administered by the<a title="IECB" href="https://www.iecb.org" target="_blank"> IECB</a></p>
                        </div>
                    </div>

ISO 9001 Lead Auditor

<div>
                        
                        <div>
                            <p> </p>
<p>Delivered in either Live Online (4 days) or in our Classroom (5 days), the ISO/IEC 27001 Lead Auditor training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an Information Security Management System (ISMS) based on ISO 27001.</p>
<p>During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.</p>
                        </div>
                    </div>
                    <div>
                        <h2>About This Course</h2>
                        <div>
                            <p> </p>
<p>Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.</p>
<p>After acquiring the necessary expertise to perform this audit, you can sit for the exam and gain the "ISO/IEC 27001 Lead Auditor' credential. By holding this Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to` audit organizations based on best practices.</p>
<p> </p>
<p>The training course is based on both theory and best practices used in ISMS audits</p>
<ul>
<li>Lecture sessions are illustrated with examples based on case studies</li>
<li>Practical exercises are based on a case study which includes role playing and discussions</li>
<li>Practice tests are similar to the Certification Exam</li>
</ul>
<p> </p>
<p>The course is delivered both as a Live Online or Classroom environment, as follows;</p>
<ul>
<li><b>Day 1: </b>Introduction to Information Security Management Systems (ISMS) and ISO/IEC 27001 </li>
<li><b>Day 2: </b>Audit principles, preparation and launching of an audit</li>
<li><b>Day 3:</b> On-site audit activities</li>
<li><b>Day 4: </b>Closing the audit and Examination</li>
</ul>
<p> </p>
<h2>Learning Objectives</h2>
<ul>
<li>Understand the operations of an Information Security Management System based on ISO/IEC 27001 </li>
<li>Acknowledge the correlation between ISO/IEC 27001, <a href="https://pecb.com/en/education-and-certification-for-individuals/iso-iec-27002">ISO/IEC 27002</a> and other standards and regulatory frameworks</li>
<li>Understand an auditor's role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011</li>
<li>Learn how to lead an audit and audit team</li>
<li>Learn how to interpret the requirements of ISO/IEC 27001 in the context of an ISMS audit</li>
<li>Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011</li>
</ul>
<p> </p>
<p>The exam covers the following competency domains:</p>
<p> </p>
<ul>
<li><b>Domain 1</b>: Fundamental principles and concepts of an Information Security Management System (ISMS)</li>
<li><b>Domain 2</b>: Information Security Management System controls and best practices based on ISO/IEC 27002</li>
<li><b>Domain 3</b>: Planning an ISMS implementation based on ISO/IEC 27001</li>
<li><b>Domain 4</b>: Implementing an ISMS based on ISO/IEC 27001</li>
<li><b>Domain 5</b>: Performance evaluation, monitoring and measurement of an ISMS based on ISO/IEC 27001</li>
<li><b>Domain 6</b>: Continual improvement of an ISMS based on ISO/IEC 27001</li>
<li><b>Domain 7</b>: Preparing for an ISMS certification audit</li>
</ul>
                        </div>
                    </div>
                    <div>
                        <h2>Prerequisites</h2>
                        <div>
                            <p> </p>
<p>A foundational understanding of ISO/IEC 27001 and knowledge of audit principles. </p>
<p><span> </span></p>
                        </div>
                    </div>
                    <div>
                        <h2>What's Included?</h2>
                        <div>
                            <p> </p>
<p>Refreshments &amp; Lunch (Classroom only)</p>
<p>Course Slide Deck</p>
<p>Official Study Materials</p>
<p>CPD Certificate</p>
<p>The Exam</p>
<p> </p>
                        </div>
                    </div>
                    <div>
                        <h2>Who Should Attend?</h2>
                        <div>
                            <p> </p>
<ul>
<li>Auditors seeking to perform and lead Information Security Management System (ISMS) certification audits</li>
<li>Managers or consultants seeking to master an Information Security Management System audit process</li>
<li>Individuals responsible for maintaining conformance with Information Security Management System requirements</li>
<li>Technical experts seeking to prepare for an Information Security Management System audit </li>
<li>Expert advisors in Information Security Management</li>
</ul>
                        </div>
                    </div>
                    <div>
                        <h2>Our Guarantee</h2>
                        <div>
                            <p> </p>
<ul>
<li>We are an <strong>approved IECB Training Partner </strong>for all of our courses.</li>
<li>You can learn wherever and whenever you want with our robust <strong>classroom</strong> and <strong>interactive online training courses</strong>.</li>
<li>Our courses are taught by qualified practitioners with <strong>commercial experience</strong>.</li>
<li>We strive to give our delegates the <strong>hands-on experience</strong>.</li>
<li><strong>Our courses are all-inclusive with no hidden extras. </strong><strong> </strong>The one-off cost covers the training, all course materials, and exam voucher.</li>
<li>Our aim: To achieve a<strong> 100% first time pass rate </strong>on all our instructor-led courses.</li>
<li>Our Promise:<strong> Pass first time or 'train' again for FREE.</strong><br />*FREE training and exam retake offered</li>
</ul>
                        </div>
                    </div>
                    <div>
                        <h2>Accreditation</h2>
                        <div>
                            <p><img src="https://www.the-training-centre.com/content/img/National%20Accreditation%20Service%20(3).jpg" height="201" width="258" /></p>
                        </div>
                    </div>
                    <div>
                        <h2>Assessment</h2>
                        <div>
                            <p> </p>
<p><span> </span></p>
<p>Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question, essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 240 minute time allowance.</p>
<p>Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.</p>
<p><span> </span></p>
                        </div>
                    </div>
                    <div>
                        <h2>Provided by</h2>
                        <div>
                            <p> </p>
<p>This course is Accredited by <a title="NACS" href="http://www.nacs.ee" target="_blank">NACS</a> and Administered by the <a title="IECB" href="https://www.iecb.org" target="_blank">IECB</a></p>
                        </div>
                    </div>

ISO 27001 (2022) Lead Auditor

<h2>Disciplined Agile Senior Scrum Master (DASSM): Virtual In-House Training</h2>
 <p>Do you want to take Disciplined Agile® to a new level? Are you looking for tools to solve complex problems and enhance your organization's agility? Do you want to learn how to lead your team to excellence?</p>
 <p>Expand your knowledge and build practical skills around Disciplined Agile®, business agility, leadership, and team development.</p>
 <p>Disciplined Agile Senior Scrum Master is a nine-lesson, instructor-led course that shows you how to use the Disciplined Agile tool kit to solve a variety of advanced problems, work with allies within your organization, and optimize how teams work. You will gain knowledge in planning, reporting and metrics, and coordinating activities, as well as how to meet challenges in these areas. And you'll develop the skills you need to foster emotional intelligence, resolve conflicts, and lead high-performance teams at any stage of development.</p>
 <p>Filled with activities, supplemental reading, and more, this course will prepare you to take the Disciplined Agile Senior Scrum Master (DASSM) exam and, equally important, start using Disciplined Agile immediately within your leadership role.</p><h3>What You Will Learn</h3>
 <p>After the completion of this course, you will be able to:</p>
 <ul>
 <li>Accelerate your ability to lead high-profile initiatives that are critical to enterprise success</li>
 <li>Take a deep dive into the Disciplined Agile® tool kit to develop a comprehensive understanding of the hundreds of practices and strategies it contains and the trade-offs of applying them</li>
 <li>Apply the Disciplined Agile tool kit in hands-on exercises to guide your team in choosing and evolving your best way of working (WoW) in real-life situations</li>
 <li>Use the tool kit to solve complex challenges commonly encountered in development and operational teams, the value stream, and at the enterprise level</li>
 <li>Learn how to design and implement metrics that measure your improvements in areas where your teams are struggling</li>
 <li>Understand how to nurture emotional intelligence</li>
 <li>Feel confident empowering others on your team(s)</li>
 <li>Learn how to lead your teams in any situation to improve value delivery for your customers</li>
 <li>Apply the Disciplined Agile tool kit to guide your team in choosing and evolving the best way of working (WoW) in the situation you face</li>
 <li>Be prepared to take the Disciplined Agile® Senior Scrum Master (DASSM) exam and earn a valuable, credible certification</li>
 </ul><section>
                    <ul> <li>Roles and responsibilities of DASSM</li> <li>Tuckman Team Development Model</li> <li>Emotional intelligence and why it is essential to team performance</li> <li>Business agility</li> <li>Tactical scaling factors in more complex situations</li> <li>Disciplined DevOps layer</li> <li>'Test-first' method as it relates to the quality of requirements</li> <li>Scope and purpose of the value stream layer</li> <li>Coordinate activities process goal and why it is important</li> <li>Value creation structure of teams</li> <li>DA™ tool kit to optimize the flow of work and solve challenges related to coordinating and collaborating across teams, or within a larger team of teams</li> <li>Thomas-Kilmann Conflict Resolution</li> <li>Planning</li> <li>Five levels of scope</li> <li>Metrics</li> </ul>


                </section>

Disciplined Agile Senior Scrum Master (DASSM): Virtual In-House Training

<div>
                        
                        <div>
                            <p> </p>
<p><span>During this training course, you will acquire the knowledge and skills to plan and carry out internal audits in compliance with ISO 19011.</span></p>
                        </div>
                    </div>
                    <div>
                        <h2>About This Course</h2>
                        <div>
                            <p> </p>
<p>Based on a number of exercises, you will learn how to utilise audit techniques and become competent to manage an internal audit programme, communicate with customers, and manage conflict resolution.</p>
<p>After acquiring the necessary expertise, you can sit for the exam and gain 'Certified ISO/IEC 27001: 2022 Internal Auditor' Certification. By holding this Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.</p>
<h2>Learning objectives</h2>
<p>By the end of this training course, the participants will be able to:</p>
<ul>
<li>Explain the concepts and principles of an information security management system (ISMS) based on ISO/IEC 27001: 2022</li>
<li>Analyse the ISO/IEC 27001: 2022 requirements for an ISMS from the perspective of an auditor</li>
<li>Evaluate the ISMS conformity requirements</li>
<li>Plan, conduct, and close an ISO/IEC 27001: 2022 compliance audit programme</li>
<li>Assist an organisation in transitioning from ISO 27001: 2013</li>
<li>Deliver an ISO/IEC 27001: 2022 Internal audit programme</li>
</ul>
<h2>Our approach</h2>
<ul>
<li>This training is based on both theory and best practices used in ISMS audits</li>
<li>Lessons are illustrated with examples based on case studies</li>
<li>Practical exercises are based on a real world case study</li>
<li>Practice tests are similar to the Certification Exam</li>
</ul>
<h2><span>Course Overview</span></h2>
<ul>
<li><span>Module 1</span> Foundational Audit principles and concepts of Information Security  Management System (ISMS) </li>
<li><span>Module 2</span> The Information Security Management System (ISMS) </li>
<li><span>Module 3</span> ISO 19011 audit concepts and principles </li>
<li><span>Module 4</span> Preparation of an ISO/IEC 27001 audit </li>
<li><span>Module 5</span> Providing an ISO/IEC 27001 audit </li>
<li><span>Module 6</span> Closing an ISO/IEC 27001 audit </li>
<li><span>Module 7</span> Managing an ISO/IEC 27001 Internal audit programme</li>
</ul>
<h2>Course Agenda</h2>
<ul>
<li><span>Day 1:</span> Introduction to the information security management system (ISMS) and ISO/IEC 19011</li>
<li><span>Day 2:</span> Audit principles, preparation, and initiation of an audit</li>
<li><span>Day 3:</span> Audit activities, Closing the Audit and the Certification exam</li>
</ul>
                        </div>
                    </div>
                    <div>
                        <h2>Accreditation</h2>
                        <div>
                            <p><img src="https://www.the-training-centre.com/content/img/National%20Accreditation%20Service%20(3).jpg" height="201" width="258" /></p>
                        </div>
                    </div>
                    <div>
                        <h2>Assessment</h2>
                        <div>
                            <p> </p>
<ul>
<li>All candidates at official training courses are tested throughout their course with quizzes and exercises, in combination with a final exam held on the last day of the course.  Both elements are a part of the overall score. For this course, the final exam constitutes a 10 question essay type which should be completed within 125 minutes. A passing score is achieved at 70%. Self-study candidates can purchase an exam voucher from our Store.</li>
<li>Exam results are returned within 24 hours, with successful candidates receiving both a digital badge and a Certificate of Achievement</li>
</ul>
                        </div>
                    </div>
                    <div>
                        <h2>Prerequisites</h2>
                        <div>
                            <p> </p>
<p> </p>
<ul>
<li>A general understanding of ISO/IEC 27001: 2022 and knowledge of audit principles.</li>
</ul>
<p><span> </span></p>
                        </div>
                    </div>
                    <div>
                        <h2>Provided by</h2>
                        <div>
                            <p> </p>
<p>This course is Accredited by <a title="NACS" href="http://www.nacs.ee" target="_blank">NACS</a> and Administered by the <a title="IECB" href="https://www.iecb.org" target="_blank">IECB</a></p>
                        </div>
                    </div>
                    <div>
                        <h2>What's Included?</h2>
                        <div>
                            <p> </p>
<p>Refreshments &amp; Lunch (Classroom courses only)                </p>
<p>Course Slide Deck                          </p>
<p>Official Study Guides                    </p>
<p>CPD Certificate        </p>
<p>The Exam</p>
                        </div>
                    </div>
                    <div>
                        <h2>Who Should Attend?</h2>
                        <div>
                            <p> </p>
<ul>
<li>Auditors seeking to perform Internal Information Security Management System (ISMS) certification audits</li>
<li>Managers or consultants seeking to master an Information Security Management System audit process</li>
<li>Individuals responsible for maintaining conformance with Information Security Management System requirements</li>
<li>Technical experts seeking to prepare for an Information Security Management System audit </li>
<li>Expert advisors in Information Security Management</li>
</ul>
                        </div>
                    </div>

ISO 27001: 2022 Internal Auditor

<p><strong>24 Hour Flash Deal **25-in-1 </strong><strong>Diploma in Anger Management and Conflict Resolution </strong><strong>Mega Bundle**</strong></p><p><strong> </strong><strong>Diploma in Anger Management and Conflict Resolution </strong><strong>Enrolment Gifts  **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong></p><p>Take the initial steps toward a successful long-term career by studying the <strong>Diploma in Anger Management and Conflict Resolution</strong> package online with <strong>Studyhub </strong>through our online learning platform. The Diploma in Anger Management and Conflict Resolution bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.</p><p>This <strong>Diploma in Anger Management and Conflict Resolution </strong>course provides complete 360-degree training on Diploma in Anger Management and Conflict Resolution. You'll get not one, not two, not three, but <strong>twenty-five </strong>Diploma in Anger Management and Conflict Resolution courses included in this course. Plus Studyhub's signature <strong>Forever Access</strong> is given as always, meaning these Diploma in Anger Management and Conflict Resolution courses are yours for as long as you want them once you enrol in this course</p><p><strong>This Diploma in Anger Management and Conflict Resolution Bundle consists the following career oriented courses:</strong></p><ul><li>Course 01: Anger Management</li><li>Course 02: Conflict Resolution</li><li>Course 03: Emotional Intelligence and Human Behaviour</li><li>Course 04: Psychological Wellbeing and Crisis Intervention</li><li>Course 05: Dialectical Behaviour Therapy (DBT): Counselling, Physiotherapy &amp; Treatment</li><li>Course 06: Mental Health Awareness and Psychiatric Disorders</li><li>Course 07: Mental Health First Aid Certification</li><li>Course 08: Overcoming OCD with Mindfulness &amp; CBT</li><li>Course 09: CBT for Abandonment Anxiety</li><li>Course 10: The Secrets of Body Language</li><li>Course 11: Self Regulation in Young Children</li><li>Course 12: Motivational Interviewing</li><li>Course 13: Family Support Worker Course</li><li>Course 14: Counselling Children &amp; Supporting Their Wellbeing</li><li>Course 15: Applied Behaviour Analysis (ABA) for Autism Spectrum Disorders</li><li>Course 16: Child and Adolescent Counselling</li><li>Course 17: Reactive Strategies for Challenging Behaviour of Young People</li><li>Course 18: Positive Behaviour in Children and Youth</li><li>Course 19: Employee Engagement and Retention Strategies</li><li>Course 20: Leadership and Management Essential Skill</li><li>Course 21: Team Building Masterclass</li><li>Course 22: Conflict Management</li><li>Course 23: Workplace Violence, Harassment and Conflict Resolution Training</li><li>Course 24: Accredited Mediator Skills Training: Mediation &amp; Dispute Resolution</li><li>Course 25: Stress Management Training</li></ul> <p>The <strong>Diploma in Anger Management and Conflict Resolution </strong>course has been prepared by focusing largely on Diploma in Anger Management and Conflict Resolution career readiness. It has been designed by our Diploma in Anger Management and Conflict Resolution specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.</p><p>The Diploma in Anger Management and Conflict Resolution Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Diploma in Anger Management and Conflict Resolution bundle course has been created with <strong>twenty-five </strong>premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</p><p>This Diploma in Anger Management and Conflict Resolution Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Diploma in Anger Management and Conflict Resolution Elementary modules, allowing our students to grasp each lesson quickly.</p><p>The Diploma in Anger Management and Conflict Resolution course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.</p><p><strong>In this exclusive </strong><strong>Diploma in Anger Management and Conflict Resolution </strong><strong>bundle, you really hit the jackpot. Here's what you get:</strong></p><ul><li>Step by step Diploma in Anger Management and Conflict Resolution lessons</li><li>One to one assistance from Diploma in Anger Management and Conflict Resolution professionals if you need it</li><li>Innovative exams to test your knowledge after the Diploma in Anger Management and Conflict Resolution course</li><li>24/7 customer support should you encounter any hiccups</li><li>Top-class learning portal</li><li>Unlimited lifetime access to all twenty-five Diploma in Anger Management and Conflict Resolution courses</li><li>Digital Certificate, Transcript and student ID are all included in the price</li><li>PDF certificate immediately after passing</li><li>Original copies of your Diploma in Anger Management and Conflict Resolution certificate and transcript on the next working day</li><li>Easily learn the Diploma in Anger Management and Conflict Resolution skills and knowledge you want from the comfort of your home</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Diploma in Anger Management and Conflict Resolution </strong>training is suitable for -</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Diploma in Anger Management and Conflict Resolution</li></ul><p><strong>Please Note:</strong> Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Diploma in Anger Management and Conflict Resolution </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Diploma in Anger Management and Conflict Resolution</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will be able to kickstart your <strong>Diploma in Anger Management and Conflict Resolution </strong>career because this course includes various courses as a bonus. This Diploma in Anger Management and Conflict Resolution is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Diploma in Anger Management and Conflict Resolution career opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><ul><li>CPD Accredited e-Certificate - Free</li><li>CPD Accredited Hardcopy Certificate - Free</li><li>Enrolment Letter - Free</li><li>Student ID Card - Free</li></ul></div>

                        </div>

Studyhub UK

Diploma in Education & Training (DET)

Diploma for School Business Leaders (DSBM)

Professional Skills Course (PSC)

Diploma in Management Studies (DMS)

Diploma in Professional Studies (DPS)

Anger Management

Diploma in Anger Management and Conflict Resolution - CPD Certified

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Conflict Resolution and Negotiation Skills. In this course, you&#39;ll learn:</span></b></p><ol style="color: rgb(209, 213, 219); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Understanding Conflict:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Defining conflict and its various forms</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Analyzing the root causes and sources of conflict</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognizing the importance of addressing conflicts proactively</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Conflict Management:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Strategies for conflict resolution and prevention</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Developing communication skills for managing conflict</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Implementing conflict resolution techniques in various contexts</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Understanding Negotiation:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Defining negotiation and its role in conflict resolution</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognizing different negotiation styles and approaches</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the importance of win-win outcomes</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">The Negotiation Process and Preparation:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Phases of negotiation: preparation, discussion, and resolution</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Setting goals and objectives for successful negotiations</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Developing effective negotiation plans and strategies</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Powerful Negotiation Tools:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Exploring negotiation tactics and techniques</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Leveraging persuasive communication skills</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Analyzing case studies to identify successful negotiation practices</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Emotional Intelligence:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the role of emotions in conflict and negotiation</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Developing emotional intelligence for effective communication</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Managing emotions during negotiations for optimal outcomes</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Cross-Cultural Negotiation:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognizing cultural influences on negotiation styles</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Adapting communication and negotiation strategies for cross-cultural contexts</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building cultural competence for successful international negotiations</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Multi-Party Negotiations:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Navigating complex negotiation scenarios involving multiple parties</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Managing conflicting interests and finding common ground</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Developing strategies for consensus-building in group negotiations</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Using Your Personal Negotiating Power:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identifying and leveraging personal strengths in negotiations</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building negotiation confidence and assertiveness</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Balancing power dynamics for mutually beneficial agreements</li></ul></li></ol>

John Academy

Negotiation Skills

Personal Development

Conflict Management

Enhance your Conflict Resolution and Negotiation Skills with our comprehensive course. Master conflict management, negotiation strategies, emotional intelligence, and cross-cultural negotiation. Gain practical tools for successful multi-party negotiations and discover how to leverage your personal negotiating power. Elevate your communication skills and achieve win-win outcomes in diverse scenarios. Start your journey towards effective conflict resolution and negotiation today.

Conflict Resolution and Negotiation Skills

<p>This transformative program, designed to enhance your career prospects, dive deep into the intricate fabric of human interaction. Each module weaves seamlessly into the next, providing you with a comprehensive foundation for personal and professional growth. Our comprehensive course has the potential in honing your interpersonal skills for success. From mastering the art of effective communication to understanding emotional intelligence, you'll embark on a transformative learning experience that will open doors to a brighter future. Explore the intricacies of collaboration, networking, cultural sensitivity, conflict management, and negotiation. Elevate your career prospects with our dynamic course. Join us on this transformative journey as you master the art of human connection, communication, and collaboration. Elevate your professional prowess and open doors to a world of opportunities.</p><p><strong>Key Features</strong></p><ul><li>CPD Accredited</li><li>FREE PDF + Hardcopy certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet and smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Course Curriculum </strong></p><ul><li>Module 01: Introduction to Interpersonal Skills</li><li>Module 02: Effective Communication</li><li>Module 03: Emotional Intelligence</li><li>Module 04: Collaboration and Teamwork</li><li>Module 05: Networking and Relationship Building</li><li>Module 06: Cultural Sensitivity and Diversity</li><li>Module 07: Conflict Management</li><li>Module 08: Negotiation Skills</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Enhance communication proficiency.</li><li>Develop emotional intelligence for better relationships.</li><li>Master teamwork and collaboration.</li><li>Expand your network and build lasting relationships.</li><li>Foster cultural sensitivity and diversity awareness.</li><li>Hone conflict resolution and negotiation skills.</li></ul><p><strong>Accreditation</strong></p><p>This course is <strong>CPD Quality Standards</strong> (<strong>CPD QS)</strong> accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certificate</strong></p><p>After completing this course, you will get a FREE Digital Certificate from Training Express.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Recent graduates entering the job market.</li><li>Professionals seeking career advancement.</li><li>Entrepreneurs and small business owners.</li><li>Managers and team leaders.</li><li>Sales and customer service representatives.</li><li>Anyone aiming to improve their professional interactions.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Relationship Manager</li><li>Human Resources Specialist</li><li>Sales and Marketing Coordinator</li><li>Project Manager</li><li>Team Leader</li><li>Business Development Executive</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Training Express

Interpersonal Skills for Professional Development Course

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>This course is designed for all project managers and project team leaders. This class is intended for PMP?s looking to earn PDU's, or for Project Managers looking to learn more about Project Team Leadership techniques.</p><p>Project success depends on choosing, motivating, and leading the project team. This course focuses on improving the project manager?s human resource expertise, from initial planning through project closure.  Participants will apply all course principles to a work-related case study taken directly from their work environment. At course completion, students will be able to develop a human resource plan, acquire optimal team members, develop and motivate team members, and manage team members to accomplish project goals. NOTE: This course will earn you 14 PDUs.</p></div><div id="course-pills-2"><h3>1 - Project Teams Overview</h3> <ul> <li>Project Human Resource Management</li> <li>Project Human Resources Management Processes</li> <li>Case Study Selection</li> </ul> <h3>2 - Develop Human Resource Plan</h3> <ul> <li>Plan Human Resource Management</li> <li>Roles and Responsibilities</li> <li>Project Organizational Chart</li> <li>Staffing Management Plan</li> <li>Resource Histogram</li> </ul> <h3>3 - Acquire Project Team</h3> <ul> <li>Acquire Project Team Overview</li> <li>Multi-Criteria Decision Analysis</li> <li>Acquire Contract Resources</li> <li>Optimize Virtual Teams</li> <li>Best Practices</li> <li>Social Identity Theory</li> <li>Virtual Teams and Social Identity Theory</li> <li>Team Building Activities for Virtual Teams</li> <li>Cultural Diversity</li> <li>Individualism and Communitarianism</li> <li>Perspectives of Time and Space</li> <li>Fate and Personal Responsibility</li> <li>Face and Saving Face</li> <li>Body Language</li> <li>Create Resource Calendars</li> </ul> <h3>4 - Develop Project Team</h3> <ul> <li>Develop Project Team Overview</li> <li>Ground Rules</li> <li>Form, Storm, Norm, Perform, Adjourn</li> <li>Team Building</li> <li>Team Building ? Personality Profiles</li> <li>Collaborative, Delphi, Majority and Plurality Decision Making</li> <li>Recognition and Rewards</li> <li>Expectancy Theory</li> <li>Maslow?s Hierarchy Of Needs</li> <li>Operant Conditioning</li> <li>Team Performance Assessment</li> </ul> <h3>5 - Manage Project Team</h3> <ul> <li>Manage Project Team Overview</li> <li>Performance Problems</li> <li>Challenging Stakeholders</li> <li>Stress Management</li> <li>Conflict Management and Resolution</li> <li>Views of Conflict</li> <li>Sources of Project Management Conflict</li> <li>Conflict Resolution Survey</li> <li>Conflict Resolution Techniques</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Project Team Leadership training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Project Team Leadership course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Project Leadership

Project Management Professional (PMP)

Project Management

Leadership Development

Google Project Management

Project Team Leadership

UK Wide Travel Costs

<p id="isPasted" style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Restorative Interventions in Schools</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">A &ldquo;Restorative Solution&rdquo; is a non-adversarial approach to conflict resolution where the person who has done something wrong in a given situation becomes accountable to those s/he has harmed. This person is then given the opportunity to &ldquo;make up&rdquo; for their inappropriate behaviour through agreement and reparation. An intervention can involve a formal conference, or it can be a simple conversation on a corridor or playground. Restorative Interventions work with all ages of young people, and the techniques can be used in parental meetings, can prevent exclusions and challenge poor behaviour. Our feedback tells us that when problems between young people are addressed in this way, those problems rarely reoccur.</p>

<h3 id="isPasted" style='overflow-wrap: break-word; margin: 30px 0px 25px; font-family: "Open Sans"; font-weight: 400; color: rgb(71, 199, 245); font-size: 32px; line-height: 38px; box-sizing: border-box;' fr-original-style='overflow-wrap: break-word; margin: 30px 0px 25px; font-family: "Open Sans"; font-weight: 400; color: rgb(71, 199, 245); font-size: 32px; line-height: 38px;'><img src="https://images.cademy.co.uk/inclusive-solutions/8023da08-537d-4fee-9908-bf5f4c3c0ffd/original.webp" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">
<br fr-original-style="" style="box-sizing: border-box;">
</h3>

<h3 id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Course Category</h3>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Behaviour and Relationships
<br fr-original-style="" style="box-sizing: border-box;">Teaching and Learning</p>

<h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Description</h3>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Restorative Interventions in Schools</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">A &ldquo;Restorative Solution&rdquo; is a non-adversarial approach to conflict resolution where the person who has done something wrong in a given situation becomes accountable to those s/he has harmed. This person is then given the opportunity to &ldquo;make up&rdquo; for their inappropriate behaviour through agreement and reparation. An intervention can involve a formal conference, or it can be a simple conversation on a corridor or playground. Restorative Interventions work with all ages of young people, and the techniques can be used in parental meetings, can prevent exclusions and challenge poor behaviour. Our feedback tells us that when problems between young people are addressed in this way, those problems rarely reoccur.</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://inclusive-solutions-school.teachable.com/p/restorative-justice-in-schools/" style="color: rgb(71, 199, 245); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(71, 199, 245);">Also Available on line&nbsp;</a>&ndash; self paced learning&hellip; give it a try!</strong></p>

<h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Testimonials</h3>

<blockquote style="color: rgb(119, 119, 119); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&lsquo;Interesting. A different approach. Another &lsquo;weapon&rsquo; in the armoury. Will try to use.&rsquo;</p>
</blockquote>

<blockquote style="color: rgb(119, 119, 119); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&lsquo;Made me think how I can approach confrontations differently. Useful, reminded me where my focus should be and that things will be difficult at times, but that&rsquo;s no excuse to stay in the comfort zone!&rsquo;</p>
</blockquote>

<blockquote style="color: rgb(119, 119, 119); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&lsquo;Excellent day. Lots of ideas to take away and use on a daily basis. Thanks.&rsquo;</p>
</blockquote>

<blockquote fr-original-style="" style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&lsquo;Nice to do some work on behaviour without sanctions and restraints in mind&rsquo;</p>
</blockquote>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
<iframe width="560" height="315" src="https://www.youtube.com/embed/UWTHjwNgEjQ" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe>
</p>

<h3 id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Learning Objectives</h3>

<ol style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">
<li fr-original-style="" style="box-sizing: border-box;">To introduce participants to Restorative Interventions</li>
<li fr-original-style="" style="box-sizing: border-box;">To develop understanding of value and role in developing inclusive practice of Restorative Interventions</li>
<li fr-original-style="" style="box-sizing: border-box;">To develop and practise Restorative Intervention skills processes</li>
<li fr-original-style="" style="box-sizing: border-box;">Opportunity to reflect on professional practice</li>
<li fr-original-style="" style="box-sizing: border-box;">Mutual support established with other &lsquo;front line&rsquo; practitioners</li>
</ol>

<h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Who Is It For ?</h3>

<ul style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">
<li fr-original-style="" style="box-sizing: border-box;">Multi Agency Teams</li>
<li fr-original-style="" style="box-sizing: border-box;">Social workers</li>
<li fr-original-style="" style="box-sizing: border-box;">CAMHS teams</li>
<li fr-original-style="" style="box-sizing: border-box;">Year Managers</li>
<li fr-original-style="" style="box-sizing: border-box;">Primary and secondary staff</li>
<li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li>
<li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li>
<li fr-original-style="" style="box-sizing: border-box;">SENCOs</li>
<li fr-original-style="" style="box-sizing: border-box;">Advanced Skills Teachers</li>
<li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li>
<li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li>
</ul>

<h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Course Content</h3>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">This can be introduced in one day or as a workshop but is better offered over a series of sessions.</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">The course answers the questions:</p>

<ul style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">
<li fr-original-style="" style="box-sizing: border-box;">What should we do if rewards and punishments do not work?</li>
<li fr-original-style="" style="box-sizing: border-box;">Can we find an alternative process to recommending permanent exclusion or special unit or school placement?</li>
<li fr-original-style="" style="box-sizing: border-box;">Struggling with a child for whom praise and sanctions seem ineffective?</li>
<li fr-original-style="" style="box-sizing: border-box;">Want to develop a more restorative school or team?</li>
<li fr-original-style="" style="box-sizing: border-box;">I need a process which works with relationships not just behaviour. What will work for our relationships policy?</li>
</ul>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">This day&rsquo;s training will enable participants to facilitate Short Restorative Conferences, and will suggest ways of working with young people and others that will help to repair broken relationships, and challenge some difficult behaviour. Including all those affected by an incident in its resolution is a powerful way of producing significant improvements in behaviour.</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">We will cover:</p>

<ul style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">
<li fr-original-style="" style="box-sizing: border-box;"></li>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">What are restorative solutions?</li>
<li fr-original-style="" style="box-sizing: border-box;">Background and detailed teaching of processes</li>
<li fr-original-style="" style="box-sizing: border-box;">Inclusion values underpinning this work</li>
<li fr-original-style="" style="box-sizing: border-box;">Processes modelled and opportunities to try process out</li>
<li fr-original-style="" style="box-sizing: border-box;">Practical setting up of restorative conferences</li>
<li fr-original-style="" style="box-sizing: border-box;">Stories and outcomes</li>
</ul></ul>
<div fr-original-style="" style="box-sizing: border-box;">
<iframe width="560" height="315" src="https://www.youtube.com/embed/QTutGjWr8ew" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe>
</div>
<div fr-original-style="" style="box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;">
</div>
<div fr-original-style="" style="box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/dAxHOTZaqfY" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Inclusive Solutions

Restorative Justice

Full day

One day Introduction - large group - 2 days detailed skill training for up to 35 person group

One Day's Introduction + Two Day Skills Training

Two Day Skills Training

We can supply our own PA system if you do not have your own for us to use

PA system

Written by Helen Mahaffey and Colin Newton. Price is per person

Restorative Solutions: Making it Work" Book

UK Wide. Select this addon if you want us to travel to your location to deliver the course.

I will travel to the customer

<h2>Conflict Resolution Skills: In-House Training</h2>
 <p>Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better!</p>
 <p>In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Recognize the organizational costs of conflict</li>
 <li>Explain our physical and mental responses to conflict</li>
 <li>Communicate proactively and effectively with different types of people during conflict</li>
 <li>Replace unproductive conflict responses with productive ones</li>
 <li>Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches</li>
 <li>Relate team stages of development to shifts in conflict</li>
 <li>Develop a proactive conflict approach for your organization</li>
 <li>Create a conflict resolution plan for a real-world scenario</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions and social agreements</li> <li>Course goal and objectives</li> <li>Opening activities</li> </ul> <h3>Conflict Facilitation Readiness</h3> <ul> <li>Conflict responses and perceptions</li> <li>Conflict basics</li> <li>Conflict and organizations</li> <li>Dynamics of conflict</li> </ul> <h3>Conflict Styles and Communication</h3> <ul> <li>A look at the color energies model</li> <li>Conflict through the color energies and DiSC® lens</li> <li>Communication with opposite color energies</li> </ul> <h3>Individual Response to Conflict</h3> <ul> <li>The anatomy of conflict</li> <li>Recognizing unproductive conflict responses</li> <li>4 steps to productive conflict</li> <li>Choosing productive conflict responses</li> </ul> <h3>Team Performance and Conflict</h3> <ul> <li>High-performing team relationships</li> <li>Conflict and project team performance</li> <li>Conflict Resolution Diagram (CRD) and process</li> </ul> <h3>Conflict Facilitation - Preparation</h3> <ul> <li>Recognizing context and stakeholder needs</li> <li>Using team conflict resolution approaches</li> <li>Preparing for Crucial Conversations®</li> </ul> <h3>Conflict Facilitation - Clarity</h3> <ul> <li>Exposing assumptions and biases</li> <li>Defining the conflict and using the CRD</li> </ul> <h3>Conflict Facilitation - Action</h3> <ul> <li>Proactive conflict management</li> <li>Conflict facilitation practice</li> </ul> <h3>Summary and Next Steps</h3> <ul> <li>Review</li> <li>Personal action plans</li> </ul>


                </section>

Conflict Resolution Skills: In-House Training

<h2>Conflict Resolution Skills (Virtual)</h2>
<p>Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better!</p>
<p>In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces.</p><h3>What you will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Recognize the organizational costs of conflict</li>
<li>Explain our physical and mental responses to conflict</li>
<li>Communicate proactively and effectively with different types of people during conflict</li>
<li>Replace unproductive conflict responses with productive ones</li>
<li>Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches</li>
<li>Relate team stages of development to shifts in conflict</li>
<li>Develop a proactive conflict approach for your organization</li>
<li>Create a conflict resolution plan for a real-world scenario</li>
</ul><section>
                    <h3>Getting Started</h3><ul><li>Introductions and social agreements</li><li>Course goal and objectives</li><li>Opening activities</li></ul><h3>Conflict Facilitation Readiness</h3><ul><li>Conflict responses and perceptions</li><li>Conflict basics</li><li>Conflict and organizations</li><li>Dynamics of conflict</li></ul><h3>Conflict Styles and Communication</h3><ul><li>A look at the color energies model</li><li>Conflict through the color energies and DiSC® lens</li><li>Communication with opposite color energies</li></ul><h3>Individual Response to Conflict</h3><ul><li>The anatomy of conflict</li><li>Recognizing unproductive conflict responses</li><li>4 steps to productive conflict</li><li>Choosing productive conflict responses</li></ul><h3>Team Performance and Conflict</h3><ul><li>High-performing team relationships</li><li>Conflict and project team performance</li><li>Conflict Resolution Diagram (CRD) and process</li></ul><h3>Conflict Facilitation - Preparation</h3><ul><li>Recognizing context and stakeholder needs</li><li>Using team conflict resolution approaches</li><li>Preparing for Crucial Conversations®</li></ul><h3>Conflict Facilitation - Clarity</h3><ul><li>Exposing assumptions and biases</li><li>Defining the conflict and using the CRD</li></ul><h3>Conflict Facilitation - Action</h3><ul><li>Proactive conflict management</li><li>Conflict facilitation practice</li></ul><h3>Summary and Next Steps</h3><ul><li>Review</li><li>Personal action plans</li></ul>


                </section>

Conflict Resolution Skills (Virtual)

<p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Miss Date Doctor&rsquo;s Conflict Resolution coaching is designed to help couples and individuals navigate conflicts in a healthy and constructive way. Our coaching provides you with the tools and techniques needed to resolve conflicts without damaging your relationship or emotional well-being.</strong></span></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">We understand that conflicts can arise in any relationship, and that dealing with them effectively is key to building stronger, more fulfilling relationships. Our Conflict Resolution coaching can help you develop skills such as active listening, empathy building, and problem-solving, as well as techniques to de-escalate tense situations and prevent conflicts from becoming destructive.</strong></span></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Our coaching also includes strategies for preventing conflicts from arising in the first place, such as setting clear boundaries, communicating effectively, and building healthy habits. With our Conflict Resolution coaching, you can learn to navigate conflicts in a way that strengthens your relationship and helps you build a brighter future together.</strong></span></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Miss Date Doctor Conflict Resolution Package helps with the following: Relationship Conflict, Conflict Resolution Techniques, Conflict Management, Active Listening, Empathy Building, Problem-Solving, De-escalation, Preventing Conflicts, Healthy Habits, Clear Boundaries, Communication, Conflict Resolution Coaching, Conflict Resolution Skills.</strong></span></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://relationshipsmdd.com/product/conflict-resolution-package/" id="isPasted" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;">https://relationshipsmdd.com/product/conflict-resolution-package/</a></strong></span></p>

Miss Date Doctor Dating Coach London, Couples Therapy

M.D.D CONFLICT RESOLUTION PACKAGE (COUPLES)

General admission

<h2>Conflict Resolution Skills (On-Demand)</h2>
<p>Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces.</p><p>At the end of this program, you will be able to:</p>
<ul>
<li>Recognize the organizational costs of conflict</li>
<li>Explain our physical and mental responses to conflict</li>
<li>Communicate proactively and effectively with different types of people during conflict</li>
<li>Replace unproductive conflict responses with productive ones</li>
<li>Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches</li>
<li>Relate team stages of development to shifts in conflict</li>
<li>Develop a proactive conflict approach for your organization</li>
<li>Create a conflict resolution plan for a real-world scenario</li>
</ul><section>
                    <h3>Getting Started</h3><ul><li>Introductions and social agreements</li><li>Course goal and objectives</li><li>Opening activities</li></ul><h3>Conflict Facilitation Readiness</h3><ul><li>Conflict responses and perceptions</li><li>Conflict basics</li><li>Conflict and organizations</li><li>Dynamics of conflict</li></ul><h3>Conflict Styles and Communication</h3><ul><li>A look at the color energies model</li><li>Conflict through the color energies and DiSC® lens</li><li>Communication with opposite color energies</li></ul><h3>Individual Response to Conflict</h3><ul><li>The anatomy of conflict</li><li>Recognizing unproductive conflict responses</li><li>4 steps to productive conflict</li><li>Choosing productive conflict responses</li></ul><h3>Team Performance and Conflict</h3><ul><li>High-performing team relationships</li><li>Conflict and project team performance</li><li>Conflict Resolution Diagram (CRD) and process</li></ul><h3>Conflict Facilitation - Preparation</h3><ul><li>Recognizing context and stakeholder needs</li><li>Using team conflict resolution approaches</li><li>Preparing for Crucial Conversations®</li></ul><h3>Conflict Facilitation - Clarity</h3><ul><li>Exposing assumptions and biases</li><li>Defining the conflict and using the CRD</li></ul><h3>Conflict Facilitation - Action</h3><ul><li>Proactive conflict management</li><li>Conflict facilitation practice</li></ul><h3>Summary and Next Steps</h3><ul><li>Review</li><li>Personal action plans</li></ul>


                </section>

Conflict Resolution Skills (On-Demand)

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><span fr-original-style="color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); box-sizing: border-box;">Peer mediation is an approach to impacting on conflict resolution and bullying in primary and secondary schools by training pupils to be mediators or &nbsp;&lsquo;counsellors&rsquo;. This well proven, highly effective method of impacting on school based bullying is still viewed by some as radical. In this workshop participants are introduced to the key components of successful schemes. Our trainers have first hand experience of setting up school based schemes and sustaining these over time.</span></p>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><span fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/Z8EFJPvyw5M" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></span></p>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

<blockquote data-secret="uxUGuW6hug" fr-original-class="wp-embedded-content" fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; color: rgb(94, 53, 177); box-sizing: border-box;"><a fr-original-style="" href="https://inclusive-solutions.com/product/peer-mediation-training-guide/" style="user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">Peer Mediation Training Guide</a></blockquote>
<iframe sandbox="allow-scripts" src="https://inclusive-solutions.com/product/peer-mediation-training-guide/embed/#?secret=uxUGuW6hug" width="600" height="400" title="“Peer Mediation Training Guide” — Inclusive Solutions" data-secret="uxUGuW6hug" frameborder="0" scrolling="no" fr-original-style="" fr-original-class="wp-embedded-content" style="box-sizing: border-box;"></iframe>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

<table fr-original-style="color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="user-select: none; box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">Online Course now available via&nbsp;<a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions-school.teachable.com/courses" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">Teachable Platform</a>&nbsp;&ndash; <a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions-school.teachable.com/p/peer-mediation/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">Peer Mediation</a></em></strong></p>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">Learn at your own pace&hellip; lots of text and video support</em></strong></p>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">
<a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions-school.teachable.com/p/peer-mediation/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;"><img src="https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.30.30.png" alt="We specialise in autism in mainstream schools, inclusion of students with disabilities, education psychology, autism education, community building and training on inclusion." width="808" height="645" srcset="https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.30.30.png 808w, https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.30.30-768x613.png 768w, https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.30.30-600x479.png 600w" sizes="(max-width: 808px) 100vw, 808px" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; position: relative; max-width: 100%; box-sizing: border-box;" fr-original-class="fr-draggable"></a></p>
</td></tr></tbody></table>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h3>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Peer Support</p>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Peer mediation or peer counselling is an approach to impacting on bullying in primary and secondary schools by training pupils to be &lsquo;Peer Mediators&rsquo; or &lsquo;counsellors&rsquo;. This well proven, highly effective method of impacting on school based bullying is still viewed by some as radical. We can provide training for staff or direct training with students across the age range &ndash; typically delivered over 6 short high impact, interactive learning workshops.</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">For staff training, participants are introduced to the key components of successful schemes. Our trainers have first hand experience of setting up school based schemes and sustaining these over time. Enjoy participating in a multi media workshop that will challenge, entertain and reach for your emotions. Watch young people doing their stuff!</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">
<iframe width="560" height="315" src="https://www.youtube.com/embed/joQifwW7WQM" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe>
</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;"></p>

<h3 fr-original-style=" color: rgb(71, 199, 245);" id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;">Testimonials</h3>

<blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; color: rgb(94, 53, 177); box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Thank you for the course &ndash; I really enjoyed it</p>
</blockquote>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/9OEUlbcssXk" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;"></p><h3 fr-original-style=" color: rgb(71, 199, 245);" id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3><ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">To be able to understand the values and wider context of peer support</li><li fr-original-style="" style="box-sizing: border-box;">To be able to set up and run a peer counselling scheme to reduce bullying</li><li fr-original-style="" style="box-sizing: border-box;">To understand and be able to maximise the power of the peer group in supporting relationships, achievement and behaviour change</li></ol><div fr-original-style="" style="box-sizing: border-box;"><font color="#777777" fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/inclusive-solutions/d89c48a6-ed61-4cc6-b141-9c6b09daee53/original.webp" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; max-width: 100%; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center;" fr-original-class="fr-draggable"></font></div><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Year 5 or Year 10 pupils</li><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li><li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li><li fr-original-style="" style="box-sizing: border-box;">SENCOs</li><li fr-original-style="" style="box-sizing: border-box;">Learning Support and Guidance staff</li><li fr-original-style="" style="box-sizing: border-box;">Advanced Skills Teachers</li><li fr-original-style="" style="box-sizing: border-box;">Parents</li><li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li><li fr-original-style="" style="box-sizing: border-box;">Community Development workers</li><li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li></ul><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course answers the questions :</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What do you do with major bullying problems in school?</li><li fr-original-style="" style="box-sizing: border-box;">Practically how do we go about recruiting and training pupils as counsellors?</li><li fr-original-style="" style="box-sizing: border-box;">Will pupils be hurt if we involve them with bullies?</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Key Themes covered within the direct student training as well as in the staff development sessions- include:</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Issues of Confidentiality</li><li fr-original-style="" style="box-sizing: border-box;">Welcoming your &lsquo;client&rsquo;</li><li fr-original-style="" style="box-sizing: border-box;">Using active listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Using Open and Closed Questions to enable your client to tell you his or her story</li><li fr-original-style="" style="box-sizing: border-box;">How to reflect back feelings and how to check you have understood what the client has told you</li><li fr-original-style="" style="box-sizing: border-box;">Exploring options for resolving the bullying issue with your client &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a fr-original-style=" color: rgb(71, 199, 245);" href="https://drive.google.com/drive/mobile/folders/1IyIWXGOAi7PwpLLTbj5DpD4asY0EOd_s?usp=drive_open" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">This video gives a brief taster</a>&nbsp;of the work in a Nottingham Primary school.</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">If you liked this course you may well like:</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><a fr-original-style=" color: rgb(0, 0, 0);" href="https://inclusive-solutions.com/training/peer-support-as-an-anti-bullying-strategy-at-local-authority-level/" style="color: rgb(0, 0, 0); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">PEER SUPPORT AS AN ANTI-BULLYING STRATEGY AT LOCAL AUTHORITY LEVEL</a></p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">
</p>

PEER MEDIATION

Full Day

1-3 Hours / Half Day

Written by Colin Newton and Derek Wilson. Price is per person

"Creating Circles of Friends" Book

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course.</p>Overview<p>Identify and manage sources of conflict Define an effective strategy to deal with conflict Implement a process to manage conflict situations Build civility in the workplace</p><p></p><p>In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Understanding conflict</h3> <ul> <li>Identifying the Causes of Conflict</li> <li>Harnessing the Benefits of Conflict</li> <li>Resolving Conflict</li> <li>Understanding the Key People in Conflict Resolution</li> </ul> <h3>2. Civility in the Workplace</h3> <ul> <li>Recognizing Uncivil Behavior</li> <li>Reaping the Benefits of Civil Behavior</li> <li>Working with Difficult People</li> <li>Identifying and Avoiding Incivility</li> <li>Creating, Implementing, and Enforcing a Civility Policy</li> </ul> <h3>3. Conflict Resolution Process</h3> <ul> <li>Making an Effective Atmosphere</li> <li>Developing Mutual Understanding</li> <li>Focusing on individual and Shared Needs</li> <li>Getting to the Root Cause</li> <li>Generating Options</li> <li>Building a Solution</li> </ul> <h3>4. Conflict Resolution Strategies</h3> <ul> <li>Differentiating Resolution Strategy Versus Process</li> <li>Recognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Constructive Conflict Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Constructive Conflict Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

963 Courses

Disciplined Agile Senior Scrum Master (DASSM): In-House Training

By IIL Europe Ltd

Mediation 4 Managers - 2-Day Training Course (£1450 total for this 2-day course for a group of 5-10 Managers)

By Buon Consultancy

ISO 14001 Lead Auditor

By Training Centre

ISO 45001 Lead Auditor

By Training Centre

ISO 22301 Lead Auditor

By Training Centre

ISO 9001 Lead Auditor

By Training Centre

ISO 27001 (2022) Lead Auditor

By Training Centre

Disciplined Agile Senior Scrum Master (DASSM): Virtual In-House Training

By IIL Europe Ltd

ISO 27001: 2022 Internal Auditor

By Training Centre

Diploma in Anger Management and Conflict Resolution - CPD Certified

By Studyhub UK

Search By Location